Sling TV L.L.C.

Hello Mr & Mrs.[redacted] and [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We are not able to locate an account with the email that was given to us. Could you please give us the email address so we can research your issue.If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

If there are further questions or concerns about this issue, please feel free to contact us at [redacted].   Regards,    Sling TV Customer Escalations [redacted]  
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer you a refund in the amount of $29.99. If you are amenable to this offer, please respond...

to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, [redacted]We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. A total of $63.57 will be refunded back to your...

credit/debit card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. We would also suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, though not 100% satisfied but it is better than nothing.
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2015/05/20) */
We reviewed [redacted]'s case and have provided him a refund on 4/28/15 for $81.19. The email address tied to his account is actually [redacted]@gmail.com not [redacted]@mytil.com. [redacted] did receive a coupon code to be used at [redacted] for a Fire TV or Fire...

TV stick that Sling TV could not recoup. I reached out to [redacted] via email and let him know that the refund was provided.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. At this time we can offer you a refund in the amount of $44.98. If you are amenable to this offer, please respond to this e-mail...

with your acceptance. We will not be able to refund the bank overdraft fees since those charges are not created by Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I have signed up based on the flyer. (Picture attached).Refund and cancellations terms are included on the picture. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Since you purchased the [redacted] event, but did not watch, we would like offer you a refund in the...

amount of $106.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.When signing up for services on the website if a prepaid credit/debit card is being entered it will inform...

you we do not accept prepaid cards and you can buy a Sling TV Gift card to start up an account. On help.sling.com when looking up information on Gift cards are article “How does my Sling TV Gift card work?” it does state Gift cards cannot be used toward prepaid promotions. We apologize for any confusion this has caused and have forwarded your feedback about the website. With Sling TV only one promotion can be used at a time and Gift cards are a promotional offer they cannot be used during the same time. As your account is paid up till 05/14/2018 at 06:38 PM EDT with the 3 month prepay promotion, what we can do for you is cancel the account at end of the billing cycle to avoid future charges on the card on file. Once the account is cancelled completely you will be able to add on the Gift cards. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for the portion of the period for which you have requested a refund. Unfortunately,...

we will be unable to refund any charges for the services on this account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account, we show that your services renewed on 10/19/2017 and was canceled on...

10/22/2017. The services have been utilized as of 10/23/2017. At this time, we will not be able to issue a refund on your account. Please be advised that Sling TV is a pay in advance, non-refundable service. Please review our Terms of Use here: [redacted] You will continue to have access to your service until the end of the billing cycle on 11/19/2017. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns.  Regards,  [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I can't use the service in the way it was described to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.We have investigated and found that there was no connectivity on the account  since 3/23/17.  We can offer you $89.96. If you accept...

this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we issued a full refund for $25.00 the refunded will be back to your credit/debit card and should appear on your...

statement in 5-7 business daysPlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],We have received your Revdex.com complaint. We apologize for the inconvenience that this has caused you.  $39.98 will be refunded back to your credit/debit card andshould appear on your statement in 5-7 business days. Please let us know if you have any further questionsor...

comments. Regards, Sling TV Customer Service 1-888-893-9069

Hello [redacted], We apologize for the inconvenience that this has caused you.The disputed charges of $3.17 for the movie [redacted] have been refunded back to your credit/debit card and should appear on your statement in 5-7 business days. We would like to offer you a month...

free of service for the inconvenience and frustration you faced. Simply contact us at [email protected] to take advantage of the offer.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] 
[redacted]