Sling TV L.L.C.

Complaint: [redacted]
I am rejecting this response because: I do not feel is right that you allow child to create accounts and also because the service was cancelled on his phone and for wathever glitch reason in the system you did not received until I made an earlier complaint with your chat support. You can cancel the access as of immediatelly and I guess to be fair for both parties charge me for the period from 28th - Nov 1st 
Sincerely,
[redacted]

Dear Mrs. [redacted]: On March 12, 2018, we received your correspondence, dated March 8, 2018, filed with the Revdex.com. You said that you signed up for a seven-day free trial for Sling TV on February 17, 2018. Once you downloaded the application and tried to log in, it said that you...

didn’t have an account. You then resubmitted your information and you were able to log in and use the service. On the last day of the free trial, you tried to cancel the service, but you could not, so you contacted customer service. They informed you that there were two accounts setup, but one had a misspelled email address. You requested that both accounts be canceled on February 22, 2018. On March 8, 2018, you noticed a charge on your credit/debit card for $22.04. When you contacted customer service about this charge, you were informed that the duplicate account was still active, and you are ineligible for a refund. Our records indicate the duplicate account was canceled and the $22.04 refunded on March 8, 2018. Please allow seven business days for processing. If there are further questions or concerns about this issue, please feel free to contact us at [email protected].   Regards,       Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we show you were charged a total of $48.58. On 5/20/2017 you received 2 refunds in the amounts...

of $5.00 and $21.59. For your trouble, we can offer you a refund in the amount of $21.99. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We will be unable to refund any charges for the services on this account as we have no record...

of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.             Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we would like to offer a refund for one month, totaling $24.99. If you are...

amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We will be unable to refund any more charges for the services on this account. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we would like to offer to cancel your account immediately and refund you for 3 months of service...

in the amount of $96.27. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate the account is cancelled effective immediately with the refund issued in full. Please respond to this email...

confirming if the issue was resolved. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.    Looking at your account we also see that you were watching the Sling TV service on your [redacted] Fire device on 11/19/2017 which was after you were charged for the month. We are not seeing any attempt at cancellation other than when you canceled on 11/16/2017. You were charged for the services on 11/14/2017 for the month. Unfortunately Sling TV is a prepaid non-refundable TV service so we would be unable to issue a refund at this time   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], After reviewing this issue we would like to offer you a refund in the amount of $42.18. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: they account was recorded as cancelled however they did not cancel the account. Someone clicked on the service and they will not refund me the rest of my money because of error. For example if I cancel cable television and they cable company does not turn off my service who's fault is it if someone's turns on the tv. Not mine. I will be happy to hire an attorney and add that to my law suit.   If they reject this black and white explanation please have them provide official name and address for me to forward on. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 12, 2015/12/22) */
Subject: Revdex.com Case #[redacted] Response
Body:
Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
For your trouble, we can offer...

you a refund of services for $11.40. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Service
[redacted]
[redacted]
[redacted]
ref:_00DE0eknm._500E0SNJu0:ref

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we would like to offer to cancel your account immediately...

with a full refund in the amount of $42.78. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  How do I go about receiving my refund? The previous card from last year is not available anymore. Same account, new card. Please let me know, thank you.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We apologize you are experiencing issues with the 9X [redacted] channel. With your permission we would like to do further testing regarding that channel and your account by changing you current password to log into your account and view the issue from there. Or we can also cancel the current account effective immediately with a prorated refund and rebuild your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we’d be happy to refund the remaining 15 charges of $19.99....

If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We'd be happy to offer to cancel your account immediately with a refund in the amount of $34.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As we provide all our customer the opportunity to try out our services to see if it will be compatible with them for 7 days free. Within that time frame we also make sure they have multiple ways to cancel the account if they do not want to keep the service. As your account was not cancelled until after the 7 day free trail was over and went to a month to month subscription we are unable to refund the disputed charges. The account was not cancelled till two days after the 7 day free trial ended and continued to be used after the cancellation, making the charges valid.  Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $64.19. If you are amenable to this offer, please respond to...

your Revdex.com case with your acceptance and we will refunded back to your credit/debit card and should appear on your statement in 5-7 business days.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $39.31. If you are amenable to this offer, please respond to this e-mail with your acceptance...

to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]