Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we offer a refund of $59.99. If you are amenable to this offer, please respond to your Revdex.com case...

with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.   For your trouble, we can offer you $10 off of your service for each of the next 3 months. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.   Again, please don't hesitate to contact us with any questions or concerns. We appreciate your loyal patronage as we continue to grow.   Regards,   Sling TV Customer Service [redacted] www.sling.com ref:_00DE0eknm._500612mnRj:ref

Tell us Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a...

non-refundable pre-paid service. You received the 7 day free offer starting on the 10th of August on the 17th of August you were charged $44.98 ending your 7day free and starting your month to month service. On the 19th of August you canceled your Sling service. Per the terms of use you had to accept before services were activated that explained the billing time line. Your services will remain active until the 17th of September. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.comwhy here...

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: I have not received any equipment and will not accept the equipment if it is sent to my address. There is no reason for me to continue with this service and I am looking forward for my refund once...

Sling TV receive that package. It is not in my possession. Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is ridiculous! Your service did NOT work. The one time I connected, the program dragged and dragged making it impossible to watch, which is why I was only connected for a few minutes. If your service did not work, I should not have to pay a prorated rate, I should pay nothing, since I received NO service.

Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account the promotion that was selected on this account was the [redacted] 2 month...

promotion.  Unfortunately, we are unable to refund the charge on the account to your card at this time as there was a coupon offer on the account which may have already been redeemed.         Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I find this accept and would like it process as soon as possible   
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After further research on your account, we'd be happy to offer a refund in the amount of $106.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we'd be happy to offer to cancel your account immediately...

with a full refund in the amount of $30.00. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We found evidence where you called to cancel the services on February 5th, 2017. However, The call ended before the agent could fully cancel...

the account.For your trouble, we can offer you a refund of $49.98 for two months of service. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] 
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
At this time your account has been cancelled immediately and $40.00 will be refunded back to your credit/debit card. This refund...

should appear on your statement in 5-7 business days. We have also place your email/address on our do not contact list so u do not continue to receive advertisement from Sling TV.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]@sling.com
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a refund of $48.58 and cancelling your account...

immediately If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Dear Mr. [redacted]:   On March 2, 2018, we received your correspondence, dated March 2, 2018, filed with the Revdex.com. You stated that you were billed $47.45 for a month of service.   A review of your account determined you were billed on February 13, 2018, after the free trial...

was completed.   Per our conversation on March 2, 2018, your billing date was extended until April 13, 2018.   If there are further questions or concerns about this issue, please feel free to contact us at [email protected].   Regards,     Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the [redacted] fight was ordered on 9/10/2017. Once the [redacted] fight is ordered it...

is non-refundable.We make our best efforts to try and prevent accidental orders by requiring a two-step verification, as well as access to the account. If someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledge.To prevent any unauthorized orders from happening, visit our website at help.sling.com and view our articles on how to set up parental controls on your device.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called Sling Tv within minutes after the accounts were billed. . I already have a sling account so how would I log on and use three different accounts from one tv? I already received my money back because I disputed the charges with my bank. You have lost a customer for life and I will make sure everyone knows about your shady business practices. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:see attached
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was promised service that the company failed to provide.  I was charged for an uninterupted t.v. viewing experieance that Sling TV LLC was unable to deliver.  Regardless of where the problem occured (in their equipment or in the equipment the networks they represent) my contract was with Sling TV LLC for a very specific product.  Since they failed to produce the product my money should be returned immediately.  I have seen plenty of other examples where they have done just that so saying that they are "unable" to refund is simply not true.
Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing your account we show that the account was set up on 10/09/2017 with a 7 day free trial. On...

10/16/2017 the account went to a month to month subscription till 01/23/2018 when the account was cancelled. As we show no prior cancellation of the account before this date we are unable to refund the disputed charges as Sling TV is a prepaid non-refundable service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As we have reviewed the call where the refund was promised, we will be honoring this offer. We have went ahead a notated the account with the promised refund once the device has been returned as well.  If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]