Sling TV L.L.C.

Hello [redacted], Thank you for responding to the recent Revdex.com complaint regarding your Sling TV service.  After further review, due to the problem continuing for more than 3 weeks and customer service issues,  we will refund the full month.  If you accept this offer please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can set you up with the [redacted] Annual Plan with the 3 Streams beginning effective today and run until the end of the...

cycle until June of next year. We will issue you a prorated amount of $125.00 and start your billing cycle over with your agreement to this offer.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. The account in question was cancelled on October 24th, 2016 and then reactivated online the same day. For your trouble,...

we can offer you a prorated refund of $60.08 for the amount of days left in the billing cycle. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have reviewed your case and unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is...

a non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges. You will continue to receive services until 09/21/2017. As stated before, you are able to view the current on demand episodes we have for "[redacted]" but unfortunately we do not have all of the full episodes on demand.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After the refund is complete, please terminate my account with you as I am requesting a cancellation and no longer want an account with your company. 
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   The promotion you signed up with was for a 3 month prepay with a discounted device. As you are requesting to cancel your service with a refund prior to the end of the 3 month prepaid period, the device will need to be returned to the manufacturer. Once the device has been returned we will process a prorated refund in the amount of $151.27. This is from the last day the services were utilized on 2/21/2018. If the services continue to be utilized, the refund amount will be prorated from the date the services were last accessed. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],Your account was not set up on 7 Day Free Trial but on 2 Month Prepay Device Bundle with a Free [redacted] Streaming Stick. The Promotion offered is for Free [redacted] Streaming Stick with a 2 month prepaid service.  We have sent that free [redacted] Streaming Stick to the address you provided.Base upon your shipment of the free [redacted] Streaming Stick device and your continued use of the service, we are unable issue a refund.  Your account has been cancelled as of August 19, 2017.  You can continue using your Sling TV service for the remainder of your prepaid two months of service unitl October 17, 2017. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we’d be happy to cancel your account immediately and issue...

you a refund of $29.99 for you month of service. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we are able to offer a refund for the disputed amount of $112.35 for the...

[redacted] Event purchase.  If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: it does not change the facts that the ad itself is targeted to people who can not use it and that the ad does not state that it can not be used with other promotions. Again, this is false advertising, I want the ad changed. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is all I asked for from the customer service representative in the first place.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately we were unable to locate a charge for 4/23/2017 for $24.99. Can you please send us a copy of your Credit/Debit...

card statement showing the charges in dispute, along with the first six and last four numbers of the card in question? Please let us know if you have any further questions or comments. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $95.48. If you are amendable...

to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund issued. Refunds are processed back onto the credit/debit card in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ,
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
At this point your account has been set to cancel at the end of your current cycle, 11/28/2016 and will stop any future payments from being...

taken.
Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on the account and is en route to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to support.roku.com
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Revdex.com:
Pended confirmation of refund, I do accept this response from the business. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, what we can do for you is cancel the account immediately and refund the...

disputed charges of the last six months totaling $60.33. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Dear Mr. [redacted]: On March 8, 2018, we received your correspondence, dated March 8, 2018, filed with the Revdex.com (Revdex.com). You said that you attempted to sign up for our seven-day free trial; however, you were signed up for the three-month prepaid promotion instead, which includes the Air...

TV device. You are unable to use the Air TV device, as you cannot receive local channels with an antenna. You would like to return the device for a full refund of $144.28. My attempt to reach you by phone was unsuccessful. I would like to offer you a full refund of $144.28, with the condition that the Air TV device be returned to the manufacturer. Please contact Air TV at 1-866-974-1354 for instructions on returning the device. Once it is shipped, please reply to this Revdex.com case with the return tracking number and the refund will be submitted. Please don't hesitate to contact us with any questions or concerns. Regards,    Sling TV Customer Escalations [email protected]   www.sling.com

Final Consumer Response /* (2000, 10, 2015/11/23) */
Sling has contacted me and given me the requested refund. I am satisfied with their response, and consider the matter resolved. Thank you for your assistance.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, what we can do for you is refund the disputed charges of $52.98 back onto the...

credit/debit card. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel the account immediately and refund the disputed...

charges of $54.74. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com