Sling TV L.L.C.

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account under another e-mail which we have identified and cancelled to avoid any additional charges. Upon your acceptance we will...

refund five months of services which will be $124.95 back to your credit/debit card and should appear on your statement in 5-7 business days.    Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We are unable to find your wife’s account so we can look into your issue. Could you give us...

the email address that your wife used when she signed up for Sling TV. Once we received the email address we will look into your issue. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

ello [redacted]l We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After a review of your account, we would like to offer you a refund in the amount of $99.99. If you are amenable to this offer,...

please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $112.00. If you are amenable to this offer, please respond to...

this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have reviewed your case and unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV...

is a non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.We would like to continue to troubleshoot the issue you are having and escalate the issue to our engineers if we are unable to get this issue resolved with the steps we have. Or you can also go to help.sling.com where there is trouble shooting steps available also.  Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. We would like to offer you a refund of the $42.52...

charge that was dated February 3. With your approval, the charge will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that the missing [redacted] Premiere+ device and the gift card has caused you. We would like to offer you a $50.00 refund for the missing gift card. With your approval, the $50.00 will be refunded back to your credit/debit card and should...

appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello Ms. [redacted], On March 1, 2018, we received your correspondence, filed with the Revdex.com In your complaint, you stated that you have seen two charges from Sling TV that you are disputing. We researched the payments and discovered an account that did not match an email you could confirm. We have tried to reach you directly at the number provided but were sent to a full message box. As Sling TV is a non-refundable pre-paid service, we are unable to provide a refund as Sling cannot validate or invalidate fraud claims. As Sling cannot validate or invalidate fraud claims we again strongly suggest contact your bank, and any individual with access to your card information immediately if fraud is suspected. To resolve this issue, we suggest taking the following steps: - Provide your bank with a full description of the issue Please don't hesitate to contact us with any questions or concerns.   Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The account has been cancelled, but we are unable to provide a refund, as Sling cannot validate or invalidate fraud...

claims. Please resolve the issue with any individuals who may have your card information and could have ordered the service without your authorization, or contact your bank immediately if fraud is suspected.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account the billing date is the 20th of the month. If you’re initial...

payment is declined on the 20th of the month our system will attempt to charge the account a few days later.   For your trouble, we'd be happy to offer $24.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For...

instructions on returning your equipment, please go to support.roku.com or you can also contact Roku customer service at [redacted].Your tracking number for the Roku 2 device is [redacted].Once the device is returned, please respond to this email with the return tracking number or any other proof of the return you may have. Once received the refund will be processed at that time. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, it is determined that as of September 27, 2017 your account was created with Sling Orange...

and Sling Blue with the Sports Extras programming.  Your subscription is paid to February 1, 2018 with your requested programming.   Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this hascaused you. The two movie rentals have been refunded $7.98 will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. If u can clarify  regarding the card on file since the account is...

active ?Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we would like to offer you a refund in the amount of $43.78. If you are amenable...

to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], After a additional review of the facts in your case,  we can offer you $32.09 the price of the 3 months of programming for the Sports Extras. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted]: On March 4, 2018, we received your rebuttal, dated March 3, 2018, filed with the Revdex.com (Revdex.com). We would like to offer you a resolution consisting of the immediate cancelation of your account and a prorated refund of $29.99. If you would like to accept this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   If there are further questions or concerns about this issue, please feel free to contact us at [redacted].   Regards,   Sling TV Customer Escalations [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:We cancelled their service within the 7 day trial period.  I sat and looked at my screen and showed my wife the cancellation page on or around 10/27 or 10/28 which was before the 10/29 cut off.  I am someone who does not try and get out of paying for things that I buy or use.  Had I known their system would ignore my cancellation as they have with many others then I would've taken a screenshot of the cancellation page.  Their system also doesn't email a cancellation confirmation within that trial period which is very shady.  Please see the last 3 attachments of reputable reviews from CNET of others who have experienced this same issue when it came to cancellation.  I am being honest and truthful about when I cancelled.  It was within the trial period and I'm not going to eat any cost from them.  Upon my last contact directly with them I received the latest email which is the first attachment which shows that they wouldn't even provide me with a contact at their corporate headquarters.  Who doesn't do that when you have problems with a company?  Nor did they ever reveal the fact that there was a higher source to go to "Sling Escalations".  I haven't been able to speak with one representative from the company nor do they even sign their name to anything.  While the offer is to reimburse me for November there have been no offers to reimburse me for additional charges that may appear on upcoming cc bills.  I am requesting that all charges be refunded as there never should've been any to begin with.  We did what we were supposed to do by cancelling within the trial period.  Unfortunately they do not acknowledge that. Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the account our records indicate that your account was cancelled effective immediately and a full refund issued...

on 2/4/2017 for $24.99.Please confirm if your issue has been resolved. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Your account was set up on a 7-day trial on January 8,2017 on January 15, 2017 this account was...

charged $19.99 for the first month of service because we were not notified of your intention to cancel to the free trial. We will be unable to refund any charges for the services on this account. We have canceled the service to avoid any future charges. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]