Sling TV L.L.C.

Initial Business Response /* (1000, 12, 2015/12/22) */
Additional To: ***
CC:
BCC: ***
Attachment:
Subject: Revdex.com Case #*** Response
Body:
Hello ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV
servicePlease accept our apologies for any inconvenience caused
For your trouble, we can offer you $5.08, the remainder of your month's service for which you were already partially refundedIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account
Please don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Service
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ref:_00DE0eknm._500E0ROFwS:ref

Hello, *** ***We apologize for the inconvenience that this has caused youWe have researched the payment issue and need more informationWe have found an account that is similar to the one you said you were billed, and we just need to verify information on it.Can you please verify for us at
Sling TV the credit card number that was billed, and the email address that you believe is on the accountSimply respond to us at [email protected] with the information, so we can get this resolved for you as quickly as possible.We hope to resolve this for you as soon as possible. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We are seeing that your account was canceled immediately with a full refund of $on 12/11/Refunds take to business days to go back to the card on fileIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations ***@sling.com www.sling.com

Complaint: ***
I am rejecting this response because:I was very clearI expect a full refundI raised my concerns before the start of the new billing periodYou ignored me for a very long timeI had to email, and email, and email - finally after a Revdex.com escalation I finally have your attentionAnd you offer me half of what I am owed?Had you responded to my initial concerns in a timely manner and not ignored me for the first part of the billing period, we wouldn’t even be hereI will continue to push until I receive a full refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I will gladly refuse the device and provide tracking immediately, but how am I supposed to guarantee contact with Sling after this email? Please see attached image
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we are seeing that you were charged for the service on 1/30/We show that you have continued utilizing the service and have connectivity on 2/1/We will be unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges. $will be refunded back to your credit/debit card
and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior
attempt to cancel it before September 7th If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are not seeing anything to suggestfraudulentactivity on your account, If the PPV order was made by your son we suggest setting up parental controls. We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future chargesPlease don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Dear Mr***, On March 5, 2018, we received your correspondence, dated March 5, 2018, filed with the Revdex.com. You said that you experienced technical issues with the serviceIn addition, the cancellation policy was unclear, and you were charged for another month of
serviceYou requested a refund. My attempt to reach you by phone was unsuccessfulWe apologize that your experience was not satisfactoryYour account has been canceled and I submitted a refund of $Please allow seven business days for processing. If there are further questions or concerns about this issue, please feel free to contact us at ***. Regards, Sling TV Customer Escalations ***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing the account, we show the account was cancelled effective immediately and refunded $on 4/03/Refunds are
processed back onto the credit/debit card originally used for payment, and should appear on your statement in 5-business days. Please respond letting us know if your issue was resolved. Regards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service. Upon reviewing your account, their is recent connectivity as of 8/We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable
pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges. Please let us know if you have any further questions or comments.Sincerely, Sling TV Customer Escalations [email protected]

Complaint: ***
I am rejecting this response because: It still forces me to lose my grandfathered plan (which incidentally has nothing to do with the *** *** package). However, since we can't seem to come to a fair agreement, I will accept your original offer of a free *** Express....as detailed in the first email response Sling made to Revdex.com
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we would like to trouble shoot this issue with you directlyWe will send you an
email in order to arrange a time to trouble shoot your issue.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your
acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Your account is currently cancelled effective end of cycle for 10/19/2017. Our records indicate the Days Free Trial
ended on 1/19/We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it before 10/10/When the account is cancelled we send out a confirmation cancellation emailIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***