Sling TV L.L.C.

Complaint: ***
I am rejecting this response because: That is an incorrect responsePlease refund the money that you took from my card in an unauthorized manner
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV serviceOur records indicate that your account was used for a portion of the period for which you have requested a refundBased on this, we are unable to provide a refund because Sling is a prepaid
service and we do not provide refunds for partial monthsPlease don't hesitate to contact us with any questions or concernsRegards, *** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we would like to offer you a refund in the amount of $If you are amenable
to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a full refund in the amount of $If you are
amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. *** ships the devices out and also receives the returnsIn order for the RMA to be processed for the return it has to be done through *** support.Please contact *** customer service at *** in regards to returning your *** device.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello ***,We understand how frustrating billing issues can beYour account was opened online on January 26, We can confirm that your account has been cancelled on November 10, to avoid any future chargesSling TV is prepaid non-refundable serviceWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it Should you have any record or evidence of prior cancellation, please respond to this email with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we show that the day free trial ended on 10/28/2017, and was
successfully canceled on 11/1/We do show that the services have been utilized as of 11/1/At this time, we will not be able to issue a refund on your account You will continue to have access to your service until the end of the billing cycle on 11/28/ Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Complaint: ***
I am rejecting this response because:
Please advise of email address used You have charged my card which is a much larger security issue
Sincerely,
*** ***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe are unable to find the account with the information you have provided.Can you please send us a copy of your
Credit/Debit card statement showing the charges in dispute include if a joint account the names on both cards, along with the first six and last four numbers of the cards in question? We will use this information to further research your casePlease don't hesitate to contact us with any questions or concerns. Regards,
*** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After review of your account, we do see the charges of $were refunded on October 21stThis refund should appear on your
statement in 5-business days.Please respond to this email if the issue has been resolved. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

ello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedReviewing your account it was set up on a day trial not the device promotion. If you would like we can send you a free ***
Express to view the Sling service.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe really hate to lose you as a customer, our records indicate that your first call to Sling TV was on June the 7th for technical issue in
viewing your Sling TV appWe would be happy to continue to trouble shoot with you to resolve the issue you are experiencing. Your monthly service was $49.98 You did have connectivity to and including June 7th. For your trouble, we can offer you the full month refund of $49.98. If you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, *** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have been unable to locate your active Sling TV account with the information
providedPlease provide us with the email address of the account in questionOnce we have received this information, we will be able to review your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They are ready to refund the charges $21.37. Thanks for help
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we'd be happy to offer to cancel your account with a full
refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account our records show that you have used the Sling TV service for a extended period of timeAt this time we would be unable to issue a refund to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to stress that I am offended by the poor customer service that Sling consistently providesIt is obvious that the standards in the streaming industry are no different than the rest of the telecom industry!
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account, we can cancel your account effective immediately instead of at the end of the billing cycle and
issue a refund for $39.98.If you respond with your agreement, we will process the cancellation effective immediately and $will be refunded back to your credit/debit card and should appear on your statement in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the addition of making a change to your refund policyThe fact that this company is making money off of people without verifying their identity or that they are even authorized on the sling account or credit card is unacceptable in this day and age.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We have been able to find and resolve your payment issueYou had a duplicate account under another e-mail which we have
identified and cancelled to avoid any additional charges. For your trouble, we can offer you a full refund for January, March and April in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com