Sling TV L.L.C.

Hello *** ***, We received your response concerning your recent Revdex.com complaint regarding your Sling TV service. We show the *** fight was ordered on September 13, on the same *** which you used to view your account subscriptionTherefore, we are unable to issue a refund.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Our website does not advertise the DVR service will work on an AirTVThe website does say DVR is only available on *** ***
*** *** *** *** *** *** devicesDVR functionality not available on all channels.Unfortunately, we will be unable to refund any charges for the services on this account. We are always looking to add new features to Sling TV. For updates about new features coming to Sling TV, follow our blog at whatson.sling.com for official announcements about Sling TV! If you would like we can contact you when it is availablePlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us
Upon reviewing your account, what we can do for you is cancel your account immediately and refund the
disputed charges of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account
Please don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. The account would have needed to be cancelled before the Days Free trial ended on 06/19/in order to not be charged for the
first month of serviceThe account was cancelled on 06/20/We do apologize if you were unable to cancel, you can also cancel your account by calling our customer support team or you can also chat in with our live support. Unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. If you would like us to send a *** Streaming Stick please ship the *** express backOnce the *** Express is returned, please
provide us with the return tracking numberOnce received we will ship a *** Steaming Stick to the current address on file. For instructions on returning your equipment, please go to support.***.comor you can also contact *** customer service at ***.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Complaint: ***
I am rejecting this response because: I didn't use the coupon Sling provided and they can check that I didn't use it but they continue to refuse
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAccording to our records your account was set up on a 7-day trial on September 30, on October 7,
this account was charged $for the first month of service because we were not notified of your intention to cancel the free trial within the daysWe are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please go ahead and process the refund Please let me know where to send the device
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAccording to our records we responded to your issue on April 10th, 2017to get a breakdown of the taxes on your account and you were
satisfied with the explanation.If you are amenable to this resolution, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have cancelled the account in question to avoid future chargesWe will be unable to refund any charges
for the services on this account as we have no record of a prior attempt to cancel itPlease be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: https://www.sling.com/terms-of-useIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your caseIf you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Please return the device that was shipped to you For instructions on returning your equipment, please go to ***.Once
you have returned the device we can offer you a refund of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show no evidence of fraudulent activity concerning the PPV or VOD's orderedWe are
unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. To prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.Please let us know if you have any further questions or concerns.Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we’d be happy to cancel your account immediately with a full
refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations ***@sling.com www.sling.com

Complaint: ***
I am rejecting this response because:my address on file I told them I longer had access to that they need to look up the account is ***
Sincerely,
*** ***

Dear Mr***: On March 15, 2018, we received your correspondence, dated March 15, 2018, filed with the Revdex.comYou expressed concern with the technical issues you experienced, and you are dissatisfied with the customer service you encountered while attempting to resolve these
problemsYou requested a refundPer our conversation on March 22, 2018, I provided you a refund of $for two months of servicePlease allow seven business days for processingYou accepted this resolutionWe apologize that your experience was unfavorableIf there are further questions or concerns about this issue, please feel free to contact us at *** Regards, Sling TV Customer Escalations ***
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Hello ***, We apologize for the inconvenience that this has caused youAt this point your account has been set to cancel at the end of your current cycle on 1/30/to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to your card at
this time as there was an equipment order on the account which is either en route to, or has already been delivered to your addressIf you require an exchange for a defective unit, please contact apple directly at ***.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Service ***
*** www.sling.comTell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer to cancel your account immediately and refund the disputed charges of $back on to the
credit/debit cardIf you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have reported the issue with the volume during commercials to our engineers and they are working
around the clock to get this resolved as quickly as possible. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us According to our records, your account was set up on a 7-day trial on January 17, and
on January 24, this account was charged $for the first month of service because we had not been notified of your intention to cancel to the free trial. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Reviewing your account the DVR function for the Roku was added to your account on 2/8/If you are having any issue with the
DVR service let us know. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations***www.sling.com