Sling TV L.L.C.

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue your account was billed at the same time you signed up days laterFor future reference, the time when your account renews can be seen at sling.com and on the welcome email that you would receiveAs a one time courtesy we would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

sling customer support told me the same about the roku deviseHowever ,I did not get any information from roku or sling about this product being shippedNo one can provide me with a tracking number for this productI did not receive this product.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing the account, we can offer to refund you $for April and process the cancellation on the account effective
immediatelyIf you accept this offer, please respond with your agreement and the refund will be issued and cancellation processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a refund for $24.99. If you are
amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Though they initially refused to refund me, they did reverse course and correct their error and ultimately issue a full refund and cancel the service as requested
Sincerely,
*** ***

Dear Mr***: On March 3, 2018, we received your correspondence, dated March 3, 2017, filed with the Revdex.comYou stated that you contacted Sling TV to restart your account with all the channels in our Sling Blue service; however, the Sports Extra programming package was
not added back onto your accountWhen you attempted to do so, you received two different price pointsYou requested to have the Sports Extra added to your account at no chargeWhen you contacted us to restart your account, you requested to keep the Sling Blue channels; however, you did not specify that you wanted to keep the sports channels or, specifically, the NHL NetworkAlthough we offer Sports Extra for $a month, this is only available with the Sling Orange serviceSince you subscribe to our Sling Blue service, the cost is $a monthWhen I spoke with you by phone on March 14, 2018, we offered the Sports Extra free for two months; however, you declined this offerIf you would like to accept the offer that was made on March 14, 2018, of $off your bill for two months with the addition of Sports Extra, we will be more than happy to apply this to your accountPlease respond to the Revdex.com case with your acceptance to have the offer appliedPlease don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello, *** ***,We apologize for the inconvenience that this has caused youWe have been able to review and resolve your payment issue. The disputed charges of $for the Sling Orange+Blue package billed in error will be refunded back to your credit/debit card and should appear on
your statement in 5-business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Complaint: ***
I am rejecting this response because: No matter who I am billed by , your company is receiving money from *** for my serviceIt is also ypur service, not ***s, that has issues.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the PPV fight was ordered on 12/Once the PPV fight has been
ordered, it is non-refundable.We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. To prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com

Complaint: ***
I am rejecting this response because:
I did not ask for the service in the first placeThat was the whole point.I was a customer , turned off the service and then restarted it in SeptYou can look at my viewing history and you will see I never used the ***Hopefully, my complaint will help future customers shy away from your services, because your sales strategy should be illegalI should have been asked if I wanted the extra serviceI will continue by contacting the President of the company so I can address my issues
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused.After reviewing your account we show that your services renewed on 9/12/2017, however your services were not canceled until 9/13/
Please be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: https://www.sling.com/terms-of-useWe would like to offer to cancel your account immediately with a full refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We have issued a refund for the $and the $chargeAttached is a copy of your refund receipt for your referenceThe refund
will be back to your credit/debit card and should appear on your statement in 5-business daysPlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer *** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. While reviewing your account we do not have evidence of cancellation prior to June 16th of If you have any such record or
evidence, please respond with it so we can reconsider your caseWith our terms of use after the Day Free Trial ends if not cancelled prior to the time provided in our welcome email will go to a month to month basesUnfortunately we are unable to refund the charges as they are a valid and Sling TV is a pre-paid, none refundable service. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us
After review of your account, we would like to offer you a
full refund for $If you are amendable
to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be issued at that timeRefunds are processed back onto the credit/debit in 5-business days
Please don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Escalations
***@sling.com
www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to suggest that refunds be made available under industry-standard circumstances in the future
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We'd be happy to offer a refund in the amount of $If you are amenable to this offer, please
respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Dear Mr***: On March 14, 2018, we received your correspondence, dated March 12, 2018, filed with the Revdex.com (Revdex.com)You stated that you were charged double for service from January to March due to a duplicate accountYou received a refund for one of the duplicate charges,
but not bothYou requested a refund for the second chargeMy attempt to reach you by phone was unsuccessfulI would like to offer you a full refund for the duplicate charge of $Please reply to this Revdex.com case with your acceptance to have the refund submittedPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account. You used our free trial from Feb 5th Till Feb 6, then restarted Mar
11th with a month to month service you canceled your service on Apr 3rd and services ended on Apr 11thWe are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Your account has been canceled and deleted, and according to our records, you were never charged after the initial day trial
periodIf you believe the account with your American Express card ending in *** was fraudulently created, I would suggest contacting your bank for additional information. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Service ***
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***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account we can offer you a prorated refund in the amount of $for services not usedIf you are amenable to
this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com