Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling
TV is a non-refundable pre-paid serviceThe account was created on 09-18-with a day free trial, on 09-25-the free trial ended and went to a month to month subscriptionWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello ***, We apologize for the inconvenience that this has caused youThis is listed on our terms and conditions pageWe are sorry to have lost you as a customer and will leave this offer on your account if you change your mind Please let us know if you have any further questions or comments Regards, Sling TV Customer Service ***
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www.sling.com Tell us why here

Hello *** ***, Please accept our apologies for any inconvenience caused. After a review of your account, we can offer you $If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $If you are amendable to
this offer, please respond with your agreement and at that time the refund will be processed and the account will be cancelled effective immediatelyRefunds are processed back onto the credit/debit card in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello Ted, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account when the device bundle was created we forwarded this to *** to ship you out the *** ***If this device was
defective *** should replace this with the same device.We can offer to cancel your account immediately and issue you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, Thank you for your response to our answer on of your recent Revdex.com complaint. We do understand the frustration of having buffering issuesThe quality of streaming video on the service is directly impacted by Internet speeds Your Internet speeds remain under our suggested speeds, which will impact your user experience and cause the buffering issues you described You accepted our month prepay free *** Fire TV Stick bundle and you have connectivity on the free *** Fire TV Stick, therefore, we will be unable to issue refundYour account has been canceled as of January 12, You can continue using your Sling TV service for the remainder of your prepaid two months of service until March 4, 2018. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Your account is currently cancelled effective for the end of the billing cycle 1/22/We would like to offer you a days free trial period after your current promotion endsIf you are amendable to this offer, please respond with your agreement and we will add the free trial to your account on 1/22/2018. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $If you are amenable to
this offer, please respond to this e-mil with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused However, our records show that your requested refund of $was credited to your card ending in on 1/25/at
10:19:AM EST Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service ***
*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided we were not able to locate your accountPlease provide the
email address you used to sign up for Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards,
*** ** *** ***
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Hello *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueOur records are showing that you were refunded the full amount of $on 11/10/The disputed charges are being refunded back to your Credit/Debit card and
should appear on your statement in 5-business daysPlease respond and let us know that this is resolved, and let us know if you have any further questions or commentsRegards, Sling TV Customer Service ***
*** www.sling.comTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Prior to receiving the Revdex.com Complaint your account has been fully refunded in the amount of $and cancelled
immediatelyYou should have received that prior email from Sling TV Please respond to this email that this has been settled amenable to you. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a
non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future chargesIf you would like to troubleshoot the issue you are having so you can use the services we would be happy to help you.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will be looking for the refundIf I do not receive the refund as stated I will seek further action
I will NOT consider this case closed until the refund is received
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:It does not address the issue of advertisement on the company's website at the time of my purchase
Sincerely,
*** ***

Hello *** ***,We apologize for the inconvenience that this has caused youAt this point your account has been set to cancel at the end of your current cycle on April to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to your card
at this time as Sling TV is a prepaid serviceAlso, we show that the services on the app were viewed after the account was billed on February If you require an exchange for a defective unit, please contact Roku at support.roku.com.Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused We have investigated and see that your account has been cancelled and $has already been refunded which should appear on
your bank statement in 5-days.We have reviewed your account and will refund $in additionIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Complaint: ***
I am rejecting this response because:It is not relevent whether sling claims to have a record or not, as I have stated that I am willing to provide copies of my military ordersIt is unfortunate that Sling charges people who are away on military ordersSling should provide a refund
Sincerely,
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