Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease let me know if you need any further details to refund this amount back to me
Sincerely,
*** ***

Hello *** ** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We do not provide the return shipping address, please contact *** regarding the return shipping process for your deviceOnce the device is returned, please respond with the return tracking number and the refund will be processed at that time. For instructions on returning your equipment, please go to support.***.com or you can also contact *** customer service at ***. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have reviewed your account, and our records indicate both accounts were started on a Days free trial period on
12/15/within in the same hour and were both utilized as well.We would like to offer you a full refund of $for the duplicate account created along with immediate cancellationIf you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund processedRefunds are processed back onto the credit/debit card in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Although I don't agree with their approach to customer service or with the quality of the service, I was able to find a resolution with their suggestion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** The email address used to sign up for Sling TV was ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing the account we will be unable to refund any charges for the services as we have no record
of a prior attempt to cancel itIf you have any such record or evidence, please attach the cancellation email to the Revdex.com complaint.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com

Hello *** *** We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you a full refund of your service, $If you are amenable to this offer, please respond to
this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Service ***
*** www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please note that on the Roku remote one of the main buttons is Sling. This means that if someone sits on the remote it could log into sling tv.Thank you
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We have a phone schedule with you on May 18th, in order to trouble shoot your issue with the *** ***Please don't hesitate
to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Unfortunately we do not provide return shipping labelsPlease contact *** customer support at ***or you can also go to support.***.com and ask *** customer service to cover the return shipping costs. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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***

We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe have researched the payment issue and need more informationOn your listed email address the account connected to it has only an
$chargewe are not finding the $chargeAre there different email address connected to other accounts? We will send a follow up email to the email address listed on this Revdex.com case so we may gather the sensitive pertinent billing detailsOnce we have gathered the information we will work to find a resolution to this issue. Please don't hesitate to contact us with any questions or concernsRegards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution (the proposed, immediate refund) is satisfactory to me
Sincerely,
** ***

Hello *** *** We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refundBased on
this, we can offer you a pro-rated refund of $11.66 for the portion of the period you were not using the service. If you are amenable to this offer, please respond to this e-mail.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have looked at your account and do not see where you have been charged for *** since you have subscribed to Sling TVWe would still be willing to offer you a refund of $for the month that you were charged for ***The offer still stands for us to troubleshoot your issue with *** not working for youIf you would like us to troubleshoot please send us a email to [email protected] you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We apologize for the inconvenience that this has caused youOur records indicate that your account was used for a portion of the period for which you have requested a refundBased on this, we can offer you a pro-rated refund for the portion of the period you were not using the serviceIf you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days after they have been appliedPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations *** www.sling.com

Hello, *** ***,Thank you for contacting Sling TV SupportPer your request, we have removed the Best of Live TV package from your Sling TV subscriptionYou will receive a prorated credit of $63.79 applied to your next month's billYour next billing date is September at 910PM
EST and your new monthly total will be $21.29. If you wish to make changes to your subscription in the future, you can also visit www.sling.com to manage your subscription: 1. Go to sling.com and Click Member Sign InEnter your email address and password2. Click Change Subscription under Your Subscription3. Remove the check mark next to the package you would like to remove or click the Add button next to add a package you would like to add4. Click Continue and review the order5. Click Submit Order and view Order ConfirmationYour business is important to us and we urge you to contact us again should you have any questions. Thank you for taking back TV with Sling TV! Sincerely,Sling TV [email protected]

Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused For your trouble, we
can offer you a full refund of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service ***
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*** ref:_00DE0eknm._500612mnC0:refTell us why here

Complaint: ***
I am rejecting this response because: I previously requested and still request detailed information on the reported fight order such as date, time, order location, viewing location site, and any additional verifying information. My siinformation was only used by myself which no one had access. If someone hacked into my account, which is very probable with all the hacking that commonly occurs.During Sling's fraudulent review process, how did my immediate notification of non-ordering factor into that review process? In reference to parental controls, not required, no children in the home.Has Sling accounts been hacked within the last year? Does Sling provide any protection or safeguards for customers? When non-usage reports such as mine are made, does Sling conduct an investigation?
Sincerely,
*** ***

Hello *** ***, We apologize for the inconvenience that this has caused youThe equipment does have to be returned to the manufacturer with proof provided of the return before a refund can be issuedWe at Sling TV do not accept returns of *** or other devices; the manufacturer does need to receive the returned device for their records For instructions on returning your equipment, please go to *** or contact *** support at ***.Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com