Sling TV L.L.C.

Hello ***,We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we find that as a one time courtesy we did refund the last month charge of $on
November 19, cancelling your accountYour account had activity on until November 5, Sling TV is prepaid service and we are unable to issue any additional refunds.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe can offer you $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service
line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you the full refund of $If you are amenable to this offer, please respond to this e-mail
with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. The accounts have been cancelled effective immediately to avoid any future charges, but we are unable to provide a refund, as Sling
cannot validate or invalidate fraud claims. To resolve this issue, we suggest taking the following steps: - Contact your bank immediately if you have not done so already - Provide your bank with a full description of the issue - If you do not have any major pending transactions that are valid, we recommend having your card cancelled immediatelyAt a minimum, request that all new purchase transactions be blocked on your card until further notice. Please don't hesitate to respond with any questions you may have concerning your case. Regards, Sling TV Customer Escalations *** www.sling.com

Hello *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe show that you were charged in error after your request to cancel service was honored. We would like to offer you a refund of the $charge
dated January With your approval, the charge will be refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because I never re signed up for your services My credit card will dispute the charges further I will never sign up for services and will discourage people from doing so in the futureI know your business model preys on people not noticing charges to their accounts Slamming is illegal and I hope your unethical business practices surfaces sooner than later
Sincerely,
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Hello *** * *** We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usYour account was set up on October 9, with a promotion for a free *** Streaming Stick and not a 7-day
free trial. That promotion required you to prepay for the first two months of Sling TV. We have sent a *** Streaming Stick to the address you provided. We are unable to refund the disputed charges to your accountWe have however confirmed that your subscription has been canceled as of October 14, 2017. You can continue using your Sling TV service for the remainder of your prepaid two months of service until December 9, Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After further review of your account, we show that you originally created an account with the day free trial on 11/3/This subscription was canceled prior to the end of the days free and therefor was not chargedThe account was restarted through the Sling TV app on your *** device on 11/23/and was charged in the amount of $On 11/24/we were contacted and told that you did not create this account and therefore claimed fraudThe account was then canceled at the end of the billing cycleAs the services were used through 12/3/we will be unable to provide any refunds on your account The account will remain active and you will continue to have access to your account until the end of your billing cycle on 12/23/ Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations ***@sling.com www.sling.com

We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedPlease verify email address on the account since the email that was provided does not match.Please don't hesitate to contact us with any questions or
concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we are seeing that you signed up for the month prepaid
device bundle not the day free trialWe are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid serviceIf you require an exchange for a defective unit, please contact *** at support.roku.com Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to this
e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel the account immediately and refund the disputed
charges of $back onto the credit/debit cardIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Complaint: ***I am rejecting this response because:The response does not in any way address anything referenced in the complaintYour suggested course of action bears upon me the same burden as the initial action that resulted in the complaintYour suggested course of action is not possible due to the restrictions indicated in the complaint--restrictions you've imposed OUTSIDE OF the stated terms and conditionsYour suggested action does not address the essence of the complaint: Your are essentially now requiring that we make a commitment far above what was advertised for the offerYour suggested action completely ignores that YOUR company representative expressly advised me to purchase the gift card for the stated purpose of opening the account to take advantage of the promotion; if the gift card wasn't to be accepted for that purpose, your representative should not have REPEATEDLY advised and confirmed that it could be used in that fashionThe offer is was clearly listed for a Roku Streaming Stick (2016); your suggested action has replaced that device with a Roku Express, an inferior device with much less market value.I am not sure if you were unclear about the original complaint, or if you have actively chosen to entirely ignore the core issues therein.The crux of the issue:A) I have a purchased VISA card that I sought to use to accept your offer of the Roku Streaming Stick, but there were difficulties with the site and it was not accepted.B) I called YOUR support line and YOUR company representative advised that I would need to purchase a Sling gift card to take advantage of the offer.C) I purchased the Sling gift card and was then advised that the gift card cannot be used to take advantage of the offer--contradicting what was clearly stated several times over in earlier discussion with your company.D) I was then told that I had no option to take advantage of the offer because your company has terms that significantly differ from your posted terms.E) I now have a Sling gift card that I cannot use and cannot return--a card that was purchased only because YOUR company told me that it would ensure my ability to claim the offer.It is unacceptable for you to specifically tell me to purchase this non-refundable card to take advantage of the offer, and to then tell me that the card isn't valid for accepting the offer.Having the clear advertisement and stated terms, and then changing those terms after I have financially invested is the functional equivalent of both advertising and a bait and switch. Everything since that point has been clearly poor customer service. I'm hoping that someone there will own up to your advertisement and the words of your employees and do the right thing here. The purchased gift card is only valid for use with your company, and serves no other purpose.The original product advertised should be sent per the advertised terms and conditions

Complaint: ***
I am rejecting this response because: It is unacceptable that Sling will not refund meThey need to do so They have the responsibility to refund me since they took money out of my account without my consent.
Sincerely,
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After review of your account, we show when you selected the offer for the Free Roku device you signed up for the Month Prepay
Device Bundle Offer for the Roku Streaming StickWhen signing up for this offer it does indicate on the website the amount your credit/debit card will be charged along with what was signed up for. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be unable to refund any charges for the services on this account as we have no record of a prior attempt
to cancel itIf you have any such record or evidence (e.gcancellation email), please respond to this e-mail with it so we can reconsider your caseWe can confirm that the account in question is set to cancel on the next billing cycle of December 4, to avoid future charges.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account, we do show the account was restarted on February 12, and the billing information was updated with a new credit/debit card. If you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Reviewing your recent emails with the sling escalations we have reshipped you a *** Premiere+ on 4/and have applied more
month on top of your current month offer that you are currently onPlease let us know if you are still amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, *** ***, We apologize for the inconvenience and frustration that the technical issues have caused youWe know how frustrating it can be to see monthly billings for service that you've not been able to utilize.With your email reply, we would like to refund your account for the last two invoices of Sling TV service that you've already paidThe two refunds would be for $and $25.49, and would appear back onto your credit/debit card statement within 5-business days.We appreciate your patiencePlease let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.comTell us why here