Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you a full refund in the amount of $If you are amenable to this offer, please respond to
this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Revdex.com:I would accept $credit on my original payment method for missing $gift card
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, we show no evidence of fraudulent activity concerning the PPV
fight that was ordered on 11/23/If you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your account information to ensure they did not order the service without your authorizationAs a onetime courtesy we will refund the PPV fightIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel the service
before your contacting us on July 18th there will not be a refund offeredSling TV is a non-refundable pre-paid serviceIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your caseWe understand you left United States but as we are a US based service with no international access as stated in the End User License agreementAs you did not contact us to close your service before the end of your previous billing cycleThe Sling service will now be closed at end of current billing cycle on Aug 16th at 5:pm EDT with no additional billing. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Upon reviewing your account, we can offer to cancel your account immediately and refund the month of serviceIf you are amenable
to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We can cancel your account effective immediately and issue a full refund for November for $39.98Unfortunately, we will be unable to refund October's charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, after calling them to give info they took care of the problem and refunded my account
Sincerely,
* ***

Hello *** *** We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing the account, we can offer you the full refund for January for $Unfortunately we cannot process any
refunds for the rentals purchased due to the rentals being viewed. If you respond with your agreement, we will process the cancellation effective immediately and issue the full refund. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we show that both accounts were created online, however, one
of the account has a typo in the email address We'd be happy to offer to cancel the duplicate account immediately with a full refund in the amount of $This would show as refunds in the amount of $eachIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Complaint: ***
I am rejecting this response because:Your arrangement with a third party (***) for a promotional item to be included with a service you are selling, should not require me to make separate arrangements outside of my dealings with Sling TV Based on the lack of dealing in good faith thus far, I do not have the confidence to attempt to resolve this issue with a third party (***) with the hope that Sling TV might then see fit to refund the purchase.Sincerely,
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Hello Mr & Mrs.*** and *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We are not able to locate an account with the email that was given
to usCould you please give us the email address so we can research your issue.If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account, you restarted on the Sling Monthly subscription which is a month to month basisUnfortunately you did
not sign up for the Device Bundle Offer for a Free *** device.We would be happy to set you up with this offer! We can issue you a prorated refund for the rest of this billing period and sign you up for the *** Express offerUnfortunately the *** streaming Stick is no longer available.Please let us know what you would like us to do. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to provide you a refund in the amount of $If you are
amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can reactivate your account and offer you four $gift cards for the frustration of this issueIf you
are amenable to this offer, please respond to this e-mail with your acceptance. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***,We apologize for the inconvenience this has caused youAfter a review of your account we find that you did purchase the Month Prepay Device Bundle and received the *** free with this purchase for the time period of December 18, through March 3, We do
advertise that local channels as well as some *** game are available in some market for certain channels based on the customers location when viewing For our customers convenience, we encourage you to view our complete list of channels by going to sling.com and clicking on the individual services that you're interested inAlso available is our help center to find out what locals are available in your area through Sling At this time, we will not be able to issue a refund on your accountPlease be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: https://www.sling.com/terms-of-use.Regards,Sling TV Customers [email protected]

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service. The details of your dispute indicates that you may have been a target of fraudulent activity as you stated you did not order the fightWe will be unable to refund any charges for the services on
this account as Sling cannot validate or invalidate fraud claims. If you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the PPV fight was ordered on Sep 12, Once the PPV fight has been
ordered, it is non-refundable. We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please create a process with you're customer care team so the refund can happen right when we callI had to spend hr on the phone and another to mins escalating through Revdex.comIts impprtant to value your customer's time
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show no evidence of fraudulent activity concerning the PPV fight that was
ordered on 12/As a onetime courtesy we will refund the PPV fightThe disputed charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days.We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. To prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because:
have you spoken to your employees? Did you listen to my calls? Still waiting on your response This is getting old with your generic responses Please discipline your staff for passing on wrong info to your customers Then respond Sincerely,
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