Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you the full refund of DVR in the amount of $If you are amenable to this offer, please
respond to this e-mail with your acceptance.We are sorry to see you leave our service and hope you consider returning to Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us
After review of your account, we would like to offer you a full refund for $Refunds are
processed back onto the original credit/debit card used for payment in 5-business daysIf you are amendable to this offer please respond with your agreement, and at that time the refund will be processed and the account will be cancelled effective immediately
Please don't hesitate to contact us with any questions or concerns
Regards,
*** ** *** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To Sling TV :This has been an unnecessary and bitter experience.Things should have not gotten to this point at all, the very first call to the customer service should have resolved this.The customer service team understood the problem but did nothingAnd most hilarious thing about this problem is that this was supposed to be a LG Promotion .Hope LG is aware of the pain this promotion is causing to their TV buyersI am not sure how Sling TV can be viable player in this digital market when the service is so bad.I am very very disappointed with Sling TV
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe are still waiting for any signs of a refund but we will consider this case closedWe won't ever do business again with SlingTV
Sincerely,
*** ***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we show the PPV fight was ordered on 9/15/on device listed on your account
Once the PPV fight is ordered it is non-refundable.We make our best efforts to try and prevent accidental orders by requiring a two-step verification, as well as access to the account If someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledgeWe'd be happy to help walk you through this processPlease don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Complaint: ***
I am rejecting this response because: I canceled in good faith through the provider that I obtained the service from (app)Sling TV has clear record that I did not use their service nor did I derive any benefit from their service for months, while they were charging me each monthThe right thing to do is to refund me for the unused service totaling $449.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $If you are amendable to
this offer, please respond with your agreement, and at that time the account will be cancelled effective immediately and the refund will be processed back onto the credit/debit card originally used for payment. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** ***, Thank you for providing the return shipping tracking number for your deviceWe show that we did receive the deviceWe would like to offer you a full refund of the $charge on your accountPlease respond to this email with your approval, and we will make sure the
refund is processed.We are sad to see you go and hope you choose to use our services again in the futureTo sign up again, simply log into your account at sling.com and renew your subscription.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing the account we would like to refund the remaining months of service on the duplicate
accountIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com

Initial Business Response /* (1000, 12, 2015/12/22) */
Hello ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused
However, your given email is not associated with an account in our system
Is there another email address you might have used that could be associated with your account?
If you could provide us with that information, we can proceed with your casePlease don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Service
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We make our best efforts to try and prevent accidental orders by requiring a two-step verification process,
as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. We'd be happy to help walk you through this processTo prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.As a onetime courtesy we will can refund the *** PPV fightIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your
acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I have accepted the $a month for monthsBut, Need them to fix the problemIf every ip address in the whole country was from a different location than the address where the costumer lives, then the costumer would get a different programing on local channelsfor instants if someone lives in south CA and their ip is from north CA they would get local chanes (news and weather) from north CA... They need to go by the address where the costumer livesThey need to ask what major city is closer to them or where they get their local channels fromLike I live in Grimes county which is in Houston (right outside HoustonHouston is made up of a lot of countys (a dosen or more counties) I'm south of Navasta.. and Fox is my local news also abc 13, khou etc,etc... THANLS

Hello *** ***, We apologize for the inconvenience that this has caused you. We are unable to provide a refund, as Sling cannot validate or invalidate fraud claims.If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Complaint: ***
I am rejecting this response because:Once again, had Sling's system sent out a cancellation confirmation email showing my cancellation within the day trial period I would have a record of this wouldn't I? Their system does not acknowledge cancellation within the trial period They acknowledge your cancellation after this time because they've already got your money Sorry sling, you have the records showing I never used your service after I cancelled within the day trial period and we aren't paying a dime to you We will continue to fight this until you remove all charges
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:While I cannot hear on the phone my husband called on that date because we were having issues with sling tv not showing up on our tv periodWe verified via phone that the account was cancelled and I would no longer have service after Dec 7thMy husband had an account too but you lost our entire household of service because you keep charging usNot only that I reread the cancellation notice and it says that if I do come back I would get $offSo that did not happen eitherMy household has been paying more than $a month to sling tvThe reason I know we did not want your service beyond the 7th is because we were only going to use my husband's accountNow we don't want your service periodThe reason we ended up with accounts is because we could not get his service to work so we added me to watch just one showWe thought his has been cancelled when in fact it had just been a problem on your end with the appI want my money returned periodReturn my moneyReturn my moneyI consider this to be a theftI am mad enough with your company I will take you to small claimsI may end up paying more up front to get my money back but in the end sling tv is going to pay for taking money out when we cancelledI am not sure what part of we don't want your service you don't understand but I am telling you I will take it as far as needed to get back that money.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have researched the case extensively and do not show any issues with the service on your accountWe did not
attempt to pass the blame on your internetWe have attempted to provide you with some easy and quick trouble shooting steps to try to resolve your buffering issues.We understand how frustrating technical issues can beWe would like to offer you a prorated refund for the time remaining in your billing cycle with the return of the deviceFor instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty ReplacementsOnce you have sent the device back, please reply directly to this email with the tracking numberPlease let us know if you have any further questions or commentsIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We can issue you a refund once the *** Express device is returned. For instructions on returning your equipment,
please go to *** or you can also contact *** customer service at *** in regards to returning your device. Once the *** Express is returned, please provide us with the return tracking numberOnce that is received a full refund for $will be processed at that time and the account will be cancelled effective immediately. If you accept this offer please respond with your agreement. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer the refund of $If you are amenable to this
offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, as a time courtesy, we would like to offer you a refund in
the amount of $for the PPV event that was orderedIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com