Sling TV L.L.C.

Tell us why here...Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please
respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we show the PPV fight was ordered on 9/13/via a device on your accountOnce
the PPV fight is ordered it is non-refundable.We make our best efforts to try and prevent accidental orders by requiring a two-step verification, as well as access to the account If someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledgePlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be unable to refund any charges for the services on this account as we have no record of a prior
attempt to cancel itIf you have any such record or evidence (e.gcancellation email), please respond to this e-mail with it so we can reconsider your caseWe can confirm that your account has been cancelled on November 3, to avoid any future charges You will be able to view your Sling TV service until November 22, 2017.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Per our phone coversation with Mr HarpoldWe have reactivated services of Sling Blue & Orange with four Extra Deal with a Gift card, test were run on connectivity. Connectivity was confirmed on I-phone via wifi .Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for the *** Fight for $If
you are amendable to this offer, please respond with your agreement and the account will be cancelled effective immediately and the refund will be processed back onto the credit/debit card on file in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in
questionPlease provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we see that you signed up for the month prepaid *** offerWhen you are signing up for Sling TV there is a final page that tells you what you are signing up forYou then have to accept the offer before you are charged If you return the device we would be willing to cancel your account immediately and issue you a refundThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issuedFor instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty ReplacementsThen respond to [email protected] with the tracking number If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, Thank you for providing the email address.After reviewing your account we would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We understand how frustrating technical issues can be for our customers, especially ones that do not get resolved quicklySling TV
is committed to continuously improving our service and customer experienceWe are pioneering a new platform for Live TV and we take all our customer's feedback seriouslyWe have reported the issue with the Xbox One to our engineers and they are working around the clock to get this resolved as quickly as possibleWe do not have any additional information about the issue, at this time.After reviewing the account, we see that you have not taken advantage of our three month device bundle offerIf you would like to take advantage of this we would be more than happy to set you up with one. We have forwarded your channel request for CSN to our programming team for considerationWe will continue to add more channels as we find programming partners willing to serve customers in a new way and at an affordable price.Due to the inconvenience we would like to offer you $off for months starting on your next billing cycle dated 10/28/Please let us know how you would like us to proceed. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Complaint: ***
I am rejecting this response because: It is not what I was Offered and I should not have had to go through this ** to start with
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:You.aren't extending anything if th gift cards I purchased are being usedIf you are.extending it, AFTER the 10hours of phone calls I'd expect month's of service plus the credit $in gift cards I.purchase and make sure NO ONE ELSE HAS THIS ISSUE AGAINNOT JUST A WUICJ FIXThis problem needs to be.resolved across the boardI should be able to add those.cards myself
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to your
Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards,
*** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a refund of $and we will cancel your account
immediatelyIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Your One Month Free Trial ended on June 11, and in review of your account you did not cancel your account until June
2017.Unfortunately, we will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence please do submit it. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. In reviewing the issue with your gift card, we have determined that the gift card in question was appropriately redeemed on
your account on 5/12/2017.Your services are paid for through 6/25/The cost for the services was not increased to use the entire amount of the gift cardsIf your gift balance is more than the cost of one month of service, the cost of the selected service will be prorated as extra days of servicemonth of services for your account is $This would have covered from 5/12/through 6/12/Since your gift cards were higher than the monthly charges this extended the time that your account was paid through.You must update your account with a credit card or add another gift card to continue service beyond this date.If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. The policy for the *** *** Promotion is for new customers only Receipt of a promo code is not a guarantee that it can
be used if all the conditions are not met. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed your account and the Cloud DVR featureCurrently, Cloud DVR is not available on the Google Chrome Browser Player though it may be available in the futureThe DVR is available on the following devices: AirTV Player Amazon Devices Android TV Android Mobile Roku streaming players Roku TVs Apple TV (4th Gen) iPhone iPad iPod touch Xbox One Xbox One S Windows We would like to offer a $refund and to remove the Cloud DVR from the account so there will be no charges for it going forwardIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations ***@sling.com www.sling.com

Hello *** ***, Our records indicate that you do not have an adequate speed to avoid buffering within our applicationWe apologize for the inconvenience this may have caused you. We suggest hard wiring all your devices to maintain a consistent speed.We would like to offer you a refund in the amount of $for the Cloud DVRIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Regards, Sling TV Customer [email protected] www.sling.com