Sling TV L.L.C.

Complaint: ***
I am rejecting this response because:Sling TV did not meet my requestPlease read my last response
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We understand the frustration of not receiving the local channels in your areaWhile we are unable to provide a refund on your account, we would like to offer you a coupon for 40% off an indoor OTA antenna from Best BuyIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations ***@sling.com www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for helping me with this situation, I appreciate it
Sincerely,
*** ***

Hello ***, Thanks for contacting Sling TV Support, and thank you for letting us know that you contacted your financial institution about the recent chargePlease feel free to reach out with any questions, comments, or concerns you may have.For your convenience, we also provide options for managing your account online at www.sling.com. Follow us on Twitter: @SlingLike us on Facebook:www.facebook.com/Sling Thanks for choosing Sling TV! Sincerely,Sling TV Support***

Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused
After reviewing your account, we can offer to refund you in full the $and process the cancellation on the account
effective immediatelyIf you agree to this offer, please respond with your agreement and the account will be cancelled effective immediately and the refund processed at that timeRefunds are processed back to your credit/debit card and should appear on your statement in 5-business days
Please don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be unable to refund any additional charges for the services on this account as we have
no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to your Revdex.com case with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Dear Mr*** ***: On March 4, 2018, we received your correspondence, dated March 3, 2018, filed with the Revdex.com. You said that you signed up for a seven-day free trial for Sling TV on December 15, You did not use it after the trial endedHowever, you tried out the
Sling TV application on your smart TV on February 28, 2018, and your credit card account was charged $19.99. Our records indicate the service has not been used since the seven-day free trial endedPer our conversation on March 8, 2018, a full refund of $was submittedPlease allow seven business days for processing. If there are further questions or concerns about this issue, please feel free to contact us at ***. Regards,Sling TV Customer Escalations***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we show that you signed up for an account through the
*** app on 11/23/This account was built and billed through ***On 11/24/we were contacted and told that you did not create this account and therefore claimed fraudThe account was then canceled at the end of the billing cycle, as the services had been usedThe services have been utilized on this account as recently as 12/3/ The account will remain active and you will continue to have access to your account until the end of your billing cycle on 12/23/ Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations ***@sling.com www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account we show that your month free trial ended on 3/20/Your account was canceled on 3/21/
Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***
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Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we were not able to find an account with the email that was attached to this complaint
Please provide the email that was used to create the account with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The business offered me free DVR service for the life of my account and a $retention credit for the next months. This resolution although appreciated, however, it does not address the main issue in my complaint with regard to how quickly ones account is cancelled after just days. Please understand there is a big difference between an account being disabled (meaning now able to stream TV) and an actual cancellation of ones account.When an account is disabled for non payment (in my case, lost card and I forgot to update the new card info on my sling account) with 99% of other companies, if you contact then within a certain time frame (a lot longer then days) you can restart the account without having lost your package. Any discounts on the account would remain and your not forced to choose a new package at a higher price plan. The main complaint here is that Sling wanted me of the grandfathered planwhat better way to get people off of such plans then to have a no grace period exist and to simple cancel a customers account rather then disable it in a way to force the customer into a higher price plan I will accept this resolution only because I feel this is not the correct avenue to bring about a change in Slings cancellation policy. I do appreciate the fact they I did get a response, and that they did offer me something. But I will still press forward with my complaint regarding Slings cancellation policy with the Federal Trade CommissionNow after having said all of that, we'll see if Sling still wishes to offer me anything at all :-) Now a bad company , just need to change the above mentioned policy to one that is fair. P.Sin regard to the resolution offer, how do I go about getting it? I will have to make a call to customer service, and when I do what shell I tell them? will you have my account notated? and if so How will you manage to do that when it been cancelled? :-)
Sincerely,
*** ***

Revdex.com: Even though Sling TV is lying about the cancellation, there is nothing I can do about it.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future chargesWe show that, before the August invoice, that there was
an order placed to upgrade your base package to the Sling Orange+Blue combo packageThis package is for $per monthWe also show that you had the World News Extra package on the account for $per month.With your approval, we can refund your account for one of the $charges on the account, for the confusionThe refund would go back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account we show that this account was set up with a gift cardThis covered your service from 3/2/thru
4/7/At the time your account was created with the gift, you were given the option to add your credit/debit card for an additional days freeThe days free covered the perior from 4/7/thru 4/14/At that time your card was charged for your next month of service per our terms of use that were agreed to at the time of account creation.Your account was canceled on 4/15/and you will continue to receive service until 5/14/At this time, we will not be able to issue a refund on your accountPlease be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: https://www.sling.com/terms-of-useIf you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing the account we have issued a refund in the amount of $If you are amenable to this
offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer a refund of $for the most recent charge on your account which had a typo in
the email you used to signed upIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid
service.Your account information and the itemized bill are available on Sling.com under the members area for easy accessThis is the same ares that you used to change the servicesThe process of changes of services is available in the terms of service that was agreed to before day free trial beganWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concernsRegards, *** ** *** ***
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Hello, *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges. We would like to offer you a refund of $
for the charge that was dated December With your approval, the refund will go back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account, we show that your account was canceled minutes after it renewed, We would like to offer to cancel
your account immediately with a full refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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