Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As a onetime courtesy we would like to offer you a refund in the amount of $64.98. We make our best efforts
to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. We'd be happy to help walk you through this processTo prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.We appreciate your patience as we worked to resolve this with youFeel free to let us know if you have any further questions or concernsIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, we will be unable to refund the disputed charges to
your credit/debit card or provide any free time to the accountWe show the attempt to add a new card to your Sling TV account was not completed correctly so the new card was declined Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused However, the email address given in your complaint is not associated with an account in our systemIs there an another
email address that it could be under instead? Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service ***
***
***

Complaint: ***
I am rejecting this response because: I had no intention of signing up for a two month subscription. At no point was I notified that requesting a *** would result in a two month subscription. Further, I requested to cancel the order before the charge had even processed, thus no "refund" was actually required. Sting TV's practices are at the very least deceitful, if not outright criminal.
Sincerely,
*** ***

Hello Mr*** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe have reviewed the account under the provided email and show it was started on a day free trial on 12/24/at 2:AM EST and renewed for the monthly service on the early morning of 01/23/at 2:AM EST before it was cancelled on 01/23/at 8:AM ESTWe have no record of any attempt to cancel prior to this dateWhen an account is created, there is a welcome email sent providing details of the account including the renewal date and timeWhenever an account is cancelled, there is a confirmation email automatically sentOur records indicate the account is being used on multiple devices up until today 1/31/We will be unable to refund any charges for the services on this account, however it is set to cancel at the end of the current billing period to prevent any additional chargesPlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Complaint: ***
I am rejecting this response because: it does not attempt to resolve my issue.
Sincerely,
*** ***

Hello,We apologize for the inconvenience that this has caused youWe have been able to review and resolve your payment issue. Reviewing your account there is recent connectivity as of 12/ Based on this, we can offer you a pro-rated refund for the portion of the period you were not using the service. If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days after they have been applied. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer to cancel your account immediately with a full refund in the amount of $If you
are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards,
*** ** *** ***
***
***

Hello *** *** , We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueOur records are showing you were refunded the amount of $on 11/29/We do not see any charges of the amount of $on the account you have
provided. The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-business daysPlease let us know if you accept this offer and have any further questions or commentsRegards, Sling TV Customer Service ***
*** www.sling.comTell us why here

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in question
Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges. We would like to offer you a full refund of the
$charge dated January With your approval, the charge will be refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we show no evidence of fraudulent activity concerning the PPV fight
that was ordered on 1/20/Once the PPV fight has been ordered, it is non-refundable. If you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorization We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing the password and setting up parental locks to prevent purchases without your knowledge. We'd be happy to help walk you through this processTo prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we show that your account was successfully cancelled as of
9/8/Upon successful cancellation of your account you received a cancellation confirmation emailWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this Revdex.com case with it so we can reconsider your case Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you the refund for the credit that is on your account of $ If you are amenable
to this offer, please respond to this e-mail with your acceptance.At this point your account is not set to cancel with the next billing cycle on June 3, We would disappointed to lose you as a customer. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After review of your account, we can offer to refund you the $and process the cancellation on the account effective
immediatelyIf you accept this offer, please respond with your agreement and the refund will be issued and the account will be cancelled immediately at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. In reviewing the issue with your gift card, we have determined that the gift card in question was appropriately redeemed on your
account on 5/10/with the Sling Blue services.At this time we show your services are active through 6/10/We are only showing gift card on your accountDid you have another gift card you were trying to add? If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because: the service should have been cancelled on 1/however one of my kids clicked on the appWhy can they charge me for something that I cancelledThe notes said cancel service on Jan yet they will only refund from june
Sincerely,
*** ***

Hello *** ***, We apologize for the inconvenience that this has caused youWe have escalated the double payment issue with our billing providers and should have a resolution for you shortlyWe apologize for the delay and will keep you updated when the issue has been
resolved. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for correcting the mistake.
Sincerely,
*** *** *** *** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are an *** based company that would be more than happy to contact you via a phone call for trouble shootingUpon the acceptance of this we will contact you directly to set up a day and time for trouble shooting.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com