Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing our records we do show that you attempted to cancel on May 19th, after the day free trial was over.For your
trouble, we can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sling, please refund the as you propose
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue the promotion you signed up for was a day free trial that began on
December 26, 2016.This promotion does not include a device. We can offer to set your account with the two month prepay device bundle with the *** Fire StickWe would first cancel your account, and issue a prorated refund to the date you're paid up forWe would then be able to sign you up for the device promotionPlease verify the programming you would like to receive. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

We received notice of your response to your recent Revdex.com complaint regarding your Sling TV serviceUnfortunately gift cards are non refundableFor this inconvenience we can set up your account and ship you a Roku streaming device. To begin, please provide the following information in your next email:PIN number located on the card’s scratch-off section after it has been scratched offFor egifter please go to your egifter wallet to get the gift card number Sling Programming you would like to be set up with: please go to www.sling.com to view our offerings Your full physical addressOnce we receive this information, we will get to work on this and will notify you with any additional information or steps

Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have reviewed your account, and show you signed up for the Month Prepay Device Bundle Offer for the ***
Streaming Stick that is showing delivered to your address on 10/2/We do not show a Days Free Trial was started on the account. Currently, your account has been set to cancel at the end of your current cycle on 11/28/to stop any future payments from being takenWe are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid serviceIf you require an exchange for a defective unit, please contact *** at ***.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account the email address you provided us is not billed through SlingOur records indicate
your account was built and is being billed through ***You may contact *** Customer Support by calling *** or by going online to *** to talk about billingWe understand how frustrating technical issues can be and we want to solve this issue for you as quickly as possibleWhat we can do for you is troubleshoot the issue you are having to try to resolve the problem. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Your account is currently cancelled effective end of cycle. Unfortunately, we will be unable to refund any charges for the
services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you If you are amenable to this offer, please respond to this e-mail with your
acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a full refund of $and cancel your account
immediately If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe do show that you contacted us to cancel your service on February 22nd, but you did not respond to the email that was sent back
to you on that same day. For your trouble, we can offer you a refund for $Since we do not charge overdraft fees we will not be able to refund that amountPlease contact your bank to dispute those feesIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***
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Hello ***,We apologize for the inconvenience this has caused youUpon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceYou canceled your service after you had been billedWe have however confirmed
that your subscription has been set to cancel at the end of your current cycle to avoid any future charges

Initial Business Response /* (1000, 19, 2015/12/11) */
Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused
We have identified and cancelled your account to ensure your account is no
longer billedYou may continue to view programming through the end of your current billing cycle after which your service will be automatically deactivated
Please don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
***@sling.com
www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I am not sure what else I can do in this situation. I was able to successfully cancel my subscription online, received a message (on screen) telling me that my cancellation was confirmed and the date that it would be effectiveI never received a separate email or other correspondenceI was unaware that I was to expect thatObviously, Sling has a technology issue that makes it unable to properly (fully) process my request or even be able to look up my IP and see the attemptAs a network administrator I will say that it should not be very hard for them to see their mistakeIn fact, I also tried to remove my payment method from their site after the second cancellation and they have not figured out a way to do that. If not fraudulent it is at the very least, incompetenceI will not be following up on this but rather concentrating my efforts to alert others as to this companies business practices. As a consumer we put our trust in those that have a direct line to our finances and when that trust is abused, by fraud or incompetence, it is a bad day for allThanks for your time in this matter. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have caused you. For your trouble, we can offer you a refund of $If you are amenable to this offer, please respond
to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, *** ***, We apologize for the inconvenience and the confusion that the TMobile and three months prepay offers have caused youPer our Terms of Service, we are unable to combine the two offers.At this time, we have cancelled the account so that future charges will be avoided
Also, the charge of $will be refunded back to your credit/debit card and should appear on your statement in 5-business days. Along with that, we would like you to take advantage of an offer to set up the months prepay so you can get the device of your choiceOnce that prepay bundle ends, we would be happy to add a $credit per invoice for the next six monthly invoicesSimply respond if you'd like to take advantage.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Reviewing your account there was a email sent from Best Buy with your new codePlease let us know if you have not received the
email. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account we see this refund has already been processed. This should appear on your
statement in 5-business daysPlease confirm this refund this issue has been resolved.Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,*** ***