Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAt the time your services are active you agree to our terms of use which indicate that the cancellation will take place at the end
of the billing cycle since we are a prepaid service.For your trouble, we can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because:Of course it's my responsibility, which I followed through on several timesWhen I attempted to cancel my account with the small windows of time I had available to me during my trial period I was locked out of my accountI did this three times and did not have time to go searching for the other ways to fix a problem that you causedIt's your responsibility to ensure your website and accounts are working correctly, and seeing as they were not, it is still not my fault that I was unable to cancel my account in the proper window because you made it impossible to do easily and independentlyThe fault still lies with your websiteHaving an inhumane customer service policy is also a problem you seem to haveDo not say the responsibility lies with me when the equipment that I need to fulfill said responsibility doesn't work and I have to go out of my way to figure out what the problem is
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I did not use the services
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we have found that you were refunded $on October 10th, If you are
amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We apologize for the inconvenience that this has caused youAt this point your account has been set to cancel at the end of your current cycle on December to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account
to your card at this time as there was an equipment order on the account which is either en route to, or has already been delivered to your addressIf you require an exchange for a defective unit, please contact apple directly at support.apple.com/apple-tv.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in
questionPlease provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account we do not have any record of a cancellation in July.We would like to offer
you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***We apologize for the inconvenience that this has caused youWe have made some changes to our offers, and unfortunately the Roku Streaming Stick is no longer available as part of an offer to new and existing Sling TV customers.We do have a new offer available in which you can
receive a Roku Express device, free of charge, when you prepay for two months of the Sling TV base package of your choiceIf you would like to take advantage of this offer, simply go to sling.com/devices/offers to sign up. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.comTell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we found that a refund has been issued in the amount of $on December 19,
If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Currently, your account has been set to cancel at the end of your current cycle on 10/10/to stop any future payments from
being taken.At this time, we will be unable to refund the charges on the account as there was an equipment order which is either en route to, or has been delivered to your addressThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to *** and visit their page Instructions for Returns and Warranty Replacements.Once you have sent the device back, please email us with the tracking number at [email protected] you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that your Sling billed account was started with a month
prepay device promotion on 3/11/With this promotion you received a free Roku Express for prepaying for months of serviceAfter that your subscription was converted to a monthly subscription until you canceled your account on 7/14/As the services have been utilized on this account, we are unable to offer a refundPlease be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: ***If you have created a Sling TV account through ***, you will need to contact *** Customer Support by calling 1-888-283-or by going online to *** We are unable to make changes to ***-billed accounts and you will need to contact *** Customer Support in order to cancel your Sling TV subscription or request a refund. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The Sling TV local channel offering is dependent on your level of service, your geographic location, and
Sling TV’s contractual and other rights to distribute local channelsNot all local channels may be purchased from Sling TV today, and some local channel content may include blackout restrictions.After review of your account, we do not have a call record for 9/10/If you could please provide us with the phone number you called in with, we can then search our call records. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed your account and show you signed up by phone with one of our sales agents on
1/29/Part of the disclosures we provide when an account is set up is the exact time and day the account will be billed and that Sling TV is a prepaid serviceThe email we send when an account is created also provides the date and time the first month of service will be billedOur records indicate the account was originally started on 1/29/at 8:PM EST, was billed for the first month on 2/5/at 8:PM EST then was cancelled at 9:PM ESTThe service was used before and after the charge, as recently as 2/6/at 1:PM EST As a one-time courtesy, we would like to offer to cancel your account immediately with a full refundIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have issued the refund for the *** PPV to your card that was on fileYou will need to contact your bank about the funds Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed the Sling TV account under the provided email and show no charges on it
as it was cancelled during the day free trialCan you please provide the email address associated with the account which was charged? If you are unable to locate the information, but are logged in to a device, try the following: Open the Menu Navigate down to Settings Select Account and your email address will be shown here Please respond to your Revdex.com case with the exact email used to access Sling TV account so we can review your case Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

We have reached out to this customer and made an offer to resolve the complaintTell us why here

Complaint: ***
I am rejecting this response because: *** has stated this is sling tvs responsibility and that makes sense*** did not sell me the product , sling tv didThis has been going on for monthsI am leaving for military training on March 6th and will not have phone or email access until JulyCan you send out the product I purchased ( the *** streaming stick) so that we can close this matter?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:You completely disregarded my previous responseI have attached all your charges including the fraudulent onesI have no idea why you charged me twice in the beginningSo, I will repeat my previous response again - My husband has an account with you guys - american channels - got a free roku- you guys did not charge month at onceI have an account - indian channels - got a free roku - you guys charged me month at onceWhy????? My question is why is the indian subscription charged differently than the american subscription???? First of all I work full time and have no time to watch TVThe only reason I subscribed is because my favourite indian reality show season starts in october and ends in decemberI need your service only for monthsI dont need a month service and I dont want to pay for something I will not be able to useDo not tell me you charged me months upfront because of the free rokuYou guys do not know that I have an american husband who also has an account with you guys and thought you can charge me $upfrontLet me tell you this: I am not going to be a victim of your ugly business practiceI want my money refundedI will ship your free roku back to you as soon as you refund my moneyAlso, explain all your charges in detail.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your
acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, Please accept our apologies for any inconvenience caused. For your trouble, we would like to offer you a free month of Sling service If you are amenable to this offer, please respond Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com