Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your frustration, we can offer you a refund in the amount of $If you are amenable to this offer, please respond to this
e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, Thank you for letting us know about the situation with your bundle orderAt this time your account has been cancelled immediatelyWith your approval, we would like to offer a prorated refund of $for the remaining days of service in your billing periodOnce
approved, the refund would appear back onto the credit/debit card on file within 5-business days.We are sad to see you go and hope you choose to use our services again in the futureTo sign up again, simply log into your account at sling.com and renew your subscription.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Complaint: ***
I am rejecting this response because:I did not make an account in December nor did know of what this company was until I noticed the charge in MayMy cell phone was stolen in in November that had my email address on it so I was not aware of this transaction let alone approved itThe account it was made with is a gmail account I have not had access to in over a yearI have explained this to my bank who state that it shows that email address I no longer have access toI have repeated myself more then enough time I would really like my money backI should not have to stress over $Any reputable business would obligeSling TV is a pointless subscription it is not all something I would use it looks worse then cableUpon taking to the sling representative she stated the account was active on an iPhone that I do not have and a firestick that I do not ownI mean what other proof is given other then an email address? This company dose not have my SSI and think that emails can not get hacked it's not that hard especially on cellphones.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon researching the charges extensively we are only showing one charge postingWhile reviewing the
statement you have sent us we are seeing that the charges on your account are both pendingWe suggest contacting your financial institution to confirm if the pending status was dropped and if both charges are going through instead of one Please don't hesitate to contact us with any questions or concerns. Sincerely,Sling TV Customer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWill the refund go directly to my credit card on file? Thank you.
Sincerely,
*** **

Hello, *** ***,We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueYou had a duplicate account which we have identified and cancelled to avoid any additional charges. A total of $will be refunded back to your credit/debit card and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Below is correspondence with the customer directlyWe are currently investigating the case further and will send a follow up shortlyHowever, this shows our correspondence initially.To:***Subject:Re: Revdex.com Case ***Cc:***I do not think so.This
equipment never worked properly, and never connected.Your representive suggested I try this, and see, I advised we were not interested.If you have proof of delivery, and a charge, as I did return to ROKU, check with them.You run a poor business, I am a disabled veteran, and you are trying to take advantage of my limited VA check.Shame on you, refund my money, as I will start contacting others with regards to your dishonest practice.I will register a complaint with the FCC, and the US Congress with regards to your deceptive practice.Thank you *** * ***From: "***" To: "***" Sent: Friday, January 29, 1:PMSubject: Revdex.com Case ***Hello *** ***,We apologize for the inconvenience that this has caused youWe have reviewed your Revdex.com complaint. Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on the account which was delivered to your addressThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issuedFor instructions on returning your equipment, please go to ***Please let us know if you have any further questions or comments.Regards,Sling TV Customer Service *** *** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon review of your account, we determined that your streaming speed within the Sling TV application is
below megabytes per secondIn order to stream our service efficiently the speed should be megabytes per second. We would like offer you a prorated refund by cancelling your account immediatelyThe refund would be for the time remaining in your subscription until the end of your billing cycle on March 17, If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, what we can do for you is cancel the account immediately and refund the
disputed charges of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are not finding an account with your email and name and require additional informationWe will send a email to the
email you have provided to gather that information.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we show that your account was charged for the month on
1/2/which was declinedWe then see that we tried to collect again on 1/5/which went throughYou then called in to cancel your service on 1/5/which was days after we attempted to charge your account for the monthly serviceYou have continued to use the service and were connected on 1/7/We will be unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable service If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, your Days Free Trial was started on 9/9/and ended on 9/16/The free
trial allows you to try any of the packages we have available for free for days, the extra packages you did not want to be charged for would of needed to be removed before 9/16/when the Free Trial ended. The extra packages you no longer wanted to keep were removed effective immediately on 9/17/You will receive a prorated credit for $that will be applied to your next months billing cycle. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Tell us why hereDear Ms***: On March 12, 2018, we received your correspondence, dated March 12, 2018, filed with the Revdex.comYou saitated that you signed up for Sling TV on March 9, 2018, and you prepaid for two months of serviceYou were not satisfied with the product and you
canceled it the next day; however, you were advised that Sling TV service is a non-refundable serviceYou are requesteding a refundWhen I spoke to you by phone on March 13, 2018, I offered to refund your full payment of $once the manufacturer receives back the Roku Express that you were sent as part of the promotionYou agreed to this resolutionOn March 19, 2018, we refunded the $54.10, as the device was delivered back to the manufacturerPlease note, refunds can take five to seven business days to process and will be applied back to the credit/debit card account originally used for the payment.If there are further questions or concerns about this issue, please feel free to contact us at [email protected] Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize for any misunderstandings that has occurredUpon listening to the call we are not finding any information that voice control was mentioned during the saleIf you have any such evidence of this occurring please respond with the information Currently *** does promote that if your download the *** app onto your smart phone you will have the capability of voice search.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello, *** ***Thank you for contacting Sling TV SupportWe do apologize for the inconvenience this has caused youWe did not show where you were on a 7-day free trial prior to being on a three-month prepay bundle with a free Roku device. With your email reply, we would like to offer
you a new 7-day free trial so that you can get re-started with Sling TV. For your convenience, we offer self-serve options for managing your account available through our website, sling.com.Follow us on Twitter: @SlingLike us on Facebook:www.facebook.com/SlingThanks for choosing to be a part of our Sling TV Family!Sincerely,Sling TV Support ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refundBased on this, we
can offer you a pro-rated refund of $for the portion of the period you were not using the serviceIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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We have reached out to this customer and made an offer to resolve the complaint

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We appreciate you turning the Debug Log onThis will help our technicians resolve the buffering and freezing issue you are occurringIf you could also disconnect any devices currently utilizing the internet, as Sling TV does require a constant speed of Megabits per second or more to stream properly. We appreciate your continued patience with us as we work to resolve this for youA credit of $was added to the account on 9/14/due to the issue occurringThis credit will be applied on 10/13/2017.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us
Upon reviewing your account what we can do is cancel the account immediately and refund the disputed
charges of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account
Please don't hesitate to contact us with any questions or concerns
Regards,
*** ** *** ***
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