Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me As long as you refund the full amount I will be happy
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing the account we do not show any record of an attempt to cancel the service on July 25th, 2017.However, we can offer you a
refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We see there is another Revdex.com complaint # *** that we have responded to regarding this issue Please review and respond
to that complaint if you accept our offer.Please don't hesitate to contact us with any questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did spend $in hopes of receiving the *** Premier but I guess I will have to settle for the *** express as this is becoming too muchI will not recommend this business to anyone in the future as the gift cards do not state anywhere on them that they can not be used for promotional offersAlso out of the gift cards are already loaded on my account and the 6th one will not loadTalked to customer service and was given case number (***) but have not heard anything back as to why 1out of $gift cards will not loadOverall horrible experience with Sling TV
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe were unable to locate the account based on the email that was providedPlease send us the email that was associated with your
account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Initial Business Response /* (1000, 25, 2015/12/11) */
***,
We apologize for the inconvenience that this has caused you
We have reviewed your case submitted to the Revdex.com and are refunding the disputed charges back to your Credit/Debit cardThe refunds should appear on your statement in
5-business daysYour account has also been cancelled to avoid any future charges
Please let us know if you have any further questions or comments
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
***@sling.com
www.sling.com
***

Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us
Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as
Sling TV is a non-refundable prepaid serviceIf you are having any issues with the services we would be happy to troubleshoot to see if we can resolve the issuesIf you would like to troubleshoot please reply back with your acceptance so we can further assist youWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges
Please don't hesitate to contact us with any questions or concerns
Regards,
*** ** *** ***
***
***

** sent on 2/11/16 Hello *** ***, The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer
Service ***
*** www.sling.com

:***Subject:Payment Issue ResolvedBcc:***Hello *** ***, We have received your Revdex.com complaintWe apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe would like to offer you an
additional one month refund to the one you have already receivedUnfortunately we will not be able to do more than that. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service ***
*** www.sling.comShow LessTell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter we reviewing our records we do not show any prior attempt to cancel the services.We can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We have reviewed your case and unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a
non-refundable pre-paid serviceWe also show the account was utilized during the prepaid month.We have confirmed that your subscription has been cancelled to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because: it is not trueWhen I put my zip code in to find out what local channels were included, it stated ***This company just wants to rip people offI will let other potential customers now that what is on the Sling website cannot be trustedThat the day free trial when they show you zero due, watch out because they have your credit card number and will charge you!
Sincerely,
*** ***

Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing the account and the sales call where the representative set up the Month Prepay Device Bundle,
the representative did not offer nor stated we carried a voice control deviceShe did mention that you would get a free *** device for signing up for the promotion, we only offer the *** StickCurrently, this device order is final and cannot be returned or exchangedWe hope you can continue to enjoy watching service on this device.Please don't hesitate to contact us with any questions or concernsRegards, *** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we would like to offer you a refund in the amount of $If you are amenable
to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Your account has been successfully cancelled as of 9/2/and your credit/debit card has been removed from
our systemIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because: I have been told this several timesI have called for the return address and was told it couldn't be given over the phoneThey keep responding with the same thingThey stated it would be emailed and that didn't happen either
Sincerely,
*** ***

Final Consumer Response /* (2000, 17, 2015/11/11) */
The company contacted me and refunded my money so this issue is resolved for me thanks to you!
~***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.With the review of your account we are unable to offer a refundAs you stated in your Revdex.com complaint you
were informed that parental controls must be applied to each device to avoid unwanted rentals. The recent rentals show they were viewed on your devices so no refund can be offeredAs we previously explained when we issued you the prior refunds for movie rentalsThe system works as designed allowing customer who do not have full service to access content options with rental choices.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We apologize for the inconvenience that this has caused youOur records are showing you had a duplicate account that has been found, canceled and refunded. The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-
business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service ***
*** www.sling.comTell us why here

Hello
***, We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe apologize, however, we are unable to locate an account with the information you have providedWe would like the opportunity to assist you in any way we can and we apologize for any inconvenience this may have caused you.Can you please provide the first/last name on the account and if there is a different email address associated with the account?Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com