Sling TV L.L.C.

Hello *** ***, Thank you responding with the information on your recent Revdex.com complaint regarding your Sling TV service. After a review of the account that ends with the ***.com email, we would like to offer you a refund of $for the inconvenience that you have experiencedThis account will be cancelled immediatelyIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you a full refund in the amount of $and immediate cancellation of your accountIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because: I nor my wife ordered the program No one else has access to our account To preclude this from happening in the future, I've cancelled my subscription No further correspondence required.
Sincerely,
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Hello ***,We apologize for any inconvenience that this may have caused youTo change your subscription anytime online you would not create a new account but simply sign into your account and edit your subscriptionYou have at least four different devices that are in use on your accountSling Orange has single streaming abilities, therefore a person with two accounts with Sling Orange has the ability to stream on up to two devices at a time. Your accounts have been cancelled on August 22, and we will be unable to issue a refund on the disputed chargesYou will be able to view Sling TV programming until the end of the billing cycles.Sincerely,*** ** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel the account immediately and refund the
disputed charges of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We apologize for the inconvenience that this has caused you. We have offered you a one month refund in the amount of $for your trouble We have no record of a prior attempt to cancel your accountAfter cancellation Sling TV does respond with a account is cancelled email to our customers If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Regards,
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Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account we have issued a refund in the amount of $on August 17th, This should appear on your statement
within 5-business daysIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $If you are
amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be unable to refund any charges for the services on this account as we have no record of a prior
attempt to cancel it before then end of your day free trialIf you have any such record or evidence, please respond to your Revdex.com case with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We apologize for the inconvenience that this has caused youWe have been able to review and resolve your payment issue. We do show that you had not utilized Sling TV beyond the original day trial periodIf you would please respond to this email, we will issue a
full refund for all disputed charges, totaling $Any and all refunds will appear within 5-business days back to the credit/debit card on file.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed your account we are unable to refund the disputed charges to your credit/debit card
as Sling TV is a non-refundable prepaid service. Our records show you started the account on Dec 7th at 9:pm EST with Sling Orange, HBO & Hindi Mini Extra using the LG Promo offerLater on Dec 7th at 10:PM EST you changed your services to include Cinemax incurring your $chargeWith the LG promotion any upgrades in service will charge the prorated amount of the subscription to the date of the current subscriptions end for your account that is on May 14th Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations ***@sling.com www.sling.com

Complaint: ***
I am rejecting this response because: I do not want to cancel my DVR service, I want it to work or I want a refundYou're customer service is failing the customers, offering to cancel my DVR service with a prorated refund is not okayEither refund my money for the DVR service for a month, or cancel my whole subscription with a prorated refundPlease stop trying to steal from me.
Sincerely,
*** ***

Hello *** ***,We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have caused.Your account has been set to cancel at the end of cycle on September 4, to avoid a future chargesWe will be unable
to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease reachout to me if you need the card information The account is under my husbands email, ***
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After review of your account, we would like to offer you a full refund for $If you are amendable to this offer, please
respond with your agreement. At that time the account will be cancelled effective immediately and the refund will be processed at that timeRefunds are processed back onto the credit/debit card originally used for payment in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur records indicate that your account was used for a portion of the period for which you have requested a refundBased on this, we can
offer you a pro-rated refund of $for the portion of the period you were not using the serviceIf you are amenable to this offer, please respond to this e-mail with your acceptance
Please don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Escalations
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www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Your account is currently cancelled effective end of cycle, you will continue to recieve services until
2017-06-13. Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello Ms*** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We are showing that you continue to use the service with connectivity on 12/21/We would be unable to issue a refund as Sling TV is a prepaid serviceWe would be more than happy to help troubleshoot with you to diagnose your issueIf you would like for us to troubleshoot with you please contact us at [email protected] you are amenable to this offer, please respond to your Revdex.com case with your acceptance Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello ***, We are sorry to hear that we were not able to come to an agreeable resolution regarding your billingWe are a prepaid service and are unable to issue refunds for partial or unused monthsWe do want to confirm again that the account is set to cancel at the end of the cycle to avoid any future charges. *** **
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We would like to offer to cancel your account immediately with a refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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