Sling TV L.L.C.

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe do show that another Sling TV agent refunded this account in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we are seeing that your husbands account was started on 5/9/and was connected with numinous devicesThe last connectivity on his account was on 6/4/We would be willing to give you refunds of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAt this point your account has been set to cancel at the end of your current cycle on 2/28/to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid servicePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The email account I used was [redacted] please get back to me ASAP when found Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAfter the refund is complete, please terminate my account with you as I am requesting a cancellation and no longer want an account with your company Sincerely, [redacted] ***

Hello [redacted] ***, After review of your account we do not see any 7-day free trial was ever taken advantage of. We show that you signed up for the 3 Month AirTV Player+Adapter Bundle. This does not include the $20 Antenna we have offered. We will not be able to add on a free trial period for you to test out the service with all of these devices. We can cancel the account immediately and issue a full refund upon the return of the AirTV Player+Adapter Bundle. We will provide you with shipping labels. If you are amenable to this offer, please respond to your BBB case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the account, we can cancel your account effective immediately and issue a full refund for $26.55. If you... accept this offer please respond to this email and the refund will be processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account we would like to offer to cancel your Sling TV account immediately and refund you for months of service in the amount of $This will be refunded back to the credit/debit card originaly chargedIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur records are showing that the payment did not processAnd that the past due payment has stopped and the account currently cancelledPlease let us know what your records are showing so this issue can be resolved.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Thank you for your response.I would like a letter of apology with a summary of the ordeal I had with SlingTV.I would also like the promise/statement that SlingTV business practices have changed to fair business practices for its customersSo other customers do not have to go through anything like what I have gone through Sincerely, [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed your account and as a one-time courtesy would like to offer to cancel your account immediately and process a refund for months of service, totaling $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com Tell us why here

Complaint: [redacted] I am rejecting this response because:Because, my bank is the first place I went when I found these fraudulent chargesMy bank is still investigating and no one else has access to my accountI have contacted this company several times and I get ask the same questions every timeI could not find a phone number for this company and the number I was given when I ask was not validIt took me forever to find a way to chat with themMy bank is handling the investigationI just wanted to report it to Sling alsoI also wanted a letter sent to me that I had reported to Sling fraud to take to file a police report for fraudI just need a letterMy bank is handling the restThank you for your assistance Sincerely, [redacted] ***

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe have not been experiencing any issues with our websiteAs you stated you were unable to cancel online at Sling.comWe have email, chat and phone support to assist you with any issue you experienceAs you have continued to utilize the service, we will not be able to provide you with a refund as Sling TV does not provide credits or refunds for partial or prepaid months after cancellationIf you are amenable to this offer, please respond to your Revdex.com case with your acceptancePlease don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur records indicate that your account was used for a portion of the period for which you have requested a refundBased on this, we can offer you a pro-rated refund for $for the portion of the period you were not using the serviceIf you respond with your agreement, the account will be cancelled effective immediately and the charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days after they have been appliedPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because:I am not having any issue logging in, it's just now that I discontinued even though I am in a month that I paid for already you won't let me use the service. This is beyond rude, you're not responding to what I am saying to you, I'm not sure if you're not reading what I'm writing or if you just don't care but I am calling my CC company now to dispute the charge. You can't charge people and then not provide the service. Sincerely, [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe have forwarded your feedback about the confusion our website caused to our management team for review We sincerely thank you for your feedback.At this time we show that you have the Sling Orange + Sling Blue services with Sports ExtraWe show that your account is schedualed to change to the Best of Spanish TV on 6/17/For your trouble, we can offer you a refund of $If you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future chargesThough we do show that the services on the app were viewed as recently as January 25, we would like to offer you a prorated refund for the remaining portion of the billing period, a total of daysWith your approval, the prorated refund will go back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: I could not get the contact info to cancel the wk trial on time Only used the service once, for about hour on the day I signed up for the free trial Logged back on a week later for the sole purpose of finding out how to cancel service Sincerely, [redacted]