Sling TV L.L.C.

Complaint: [redacted] I am rejecting this response because: we had a total lost of service combined that caused well over a day loss of usewe were also promised this device by your staff as per the original complaint and untill this day we still do not receive the service we pay for as sling itself does not have enough bandwidth to serve its customers during times of high demand streaming and it causes pix-elation on some of there channels during prime time or a complete loss of service, I am also writing a formal complaint of the poor service to the major networks that allow sling to stream there servicewe have paid hundreds of dollars to them in monthly fees and 80% of the time there service does not work correctly they are just beginning to fix all there glitcheswe have commercial internet our newest contract from Comcast is for 75mbs Sincerely, [redacted] ***

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Upon review of your account there was not a cancellation through Sling TV. The account has to be cancelled through Sling TV and not through your [redacted] service. Therefore, We will not be able to refund any charges on this account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent BBB complaint regarding your Sling [redacted] service and we would like to apologize for any inconvenience you may have experienced with us. The account in question was started on a 2 Month Prepay Device offer for the [redacted] **... Stick on 12/13/2017. This provided a promotional code to get a free [redacted] Stick through [redacted] . The zoom function available on the Sling [redacted] app is available to assist with the closed captioning. If you are having problems viewing the channels in the Guide, we recommend using the Channel view option instead of the Grid option. On the [redacted] app, go to the Guide, click the down button once, the up button once then the right button to get the Channel view option which has larger images and print. If this does not help, please respond to your BBB case with so we can review any further options. Please don't hesitate to contact us with any questions or concerns. Regards, Sling [redacted] Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter review of your account, we can cancel your account effective immediately and issue a full refund for $Refunds are processed back onto the credit/debit card originally used for payment and should appear on your statement in 5-business days.If you accept this offer, please respond with your agreement and the refund will be processed at that time and the account cancelled immediatelyPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, it is determined that as of September 27, your account was created with Sling Orange and Sling Blue with the Sports Extras programming Your subscription is paid to February 1, with your requested programming Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $If you are amendable to this offer, please respond with your agreement and at that time the refund will be processed and the account cancelled effective immediatelyRefunds are processed back onto the credit/debit card in 5-business daysPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] We apologize for the inconvenience that this has caused youWhat is the correct package you want? Regards, Sling TV Customer Service [email protected] www.sling.comTell us why here

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAt this time we can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptanceWe will not be able to refund the bank overdraft fees since those charges are not created by Sling TV.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

I am completely satisfied with your help in solving my problem with Merchant[redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello ***,We apologize for the inconvenience that this has caused youYour account was set up with subscriptions that was causing a system errorThe promotion u where requesting The World Sports with a Roku device is only available in a month promotion not a month promotionWe will be happy to set u up with that promotion if u like.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] [redacted] www.sling.com

Complaint: [redacted] I am rejecting this response because:When speaking with customer serviceI specifically asked if I could return the [redacted] and receive a refundThe customer service rep said that I could not Sincerely, [redacted]

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedIf you would like we can submit a request to remove your contact information from our listPlease let us know if you accept this offerPlease let us know if you have any further questions or comments.Regards,Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have causedUpon reviewing your issue, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceWe have however confirmed that your subscriptions has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused At this point your account has been set to cancel at the end of your current cycle on 3/9/to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid servicePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur records indicate that your account was cancelled on September 7th We do not have any prior records of attempts to cancel before this dateUnfortunately, we will be unable to refund any charges for the services on this accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer to cancel your account immediately with a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Attached is the correspondence we sent to this customerPlease let me know if you have any questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will accept the offered refund minus the s&h in order to resolve this Sincerely, [redacted] ***

Hello [redacted] ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueYou had a duplicate account under another e-mail which we have identified and cancelled to avoid any additional chargesUpon your acceptance we will refund five months of services which will be $back to your credit/debit card and should appear on your statement in 5-business days Please let us know if you have any further questions or commentsRegards, Sling TV Customer [email protected] www.sling.com