Sling TV L.L.C.

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The account was cancelled on 10/3/effective for the end of the billing cycle 11/3/There are several ways to cancel besides email, you can contact our customer support team by phone number and chat as well if you are unable to cancel on the websiteOur records indicate that your account was used for a portion of the period for which you have requested a refundBased on this, we can offer you a full refund for the month of October for $for the portion of the period you were not using the serviceIf you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be issued at that timePlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We would like to fix the problem with the [redacted] Promo for you. Currently your billing cycle... for the Sling Orange service is set to 9/18/2018 we would change the date to 5/15/2018 which is the date that your services would have been had you added [redacted] when you started the service. We would then issue a refund of $157.58 which you were charged for adding ***. If you are amenable to this offer, please respond to your BBB case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because:You fail to take me serious and keep repeating what you have said beforeI never technically am or were using your service and I technically had your product so I should receive a full refund Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I was promised service that the company failed to provide I was charged for an uninterupted t.vviewing experieance that Sling TV LLC was unable to deliver Regardless of where the problem occured (in their equipment or in the equipment the networks they represent) my contract was with Sling TV LLC for a very specific product Since they failed to produce the product my money should be returned immediately I have seen plenty of other examples where they have done just that so saying that they are "unable" to refund is simply not true Sincerely, [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for the PPV fight for $If you are amendable to this offer, please respond with your agreement and at that time the refund will be processed back onto the credit/debit card originally used for payment in 5-business days Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that your services renewed on 9/6/2017 at 4:22 PM EDT. Your account... was canceled on 9/6/2017 at 7:04 PM EDT. As this was after your account renewed you will continue to receive services until 10/6/2017 at 4:22 PM EDT. Please be advised that Sling TV is a pay in advance, non-refundable service. Please review our Terms of Use here: https://www.sling.com/terms-of-useWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel your account immediately and refund the disputed charges of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because:I tried to get into the account and it wouldnt let me its not my fault you did not do your job Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution (a refund of $196.55) is satisfactory to me
Sincerely,
*** ***
*** *** *** *** ***
*** *** ** ***

Hello *** ***, We apologize for the inconvenience that this has caused youAt this point your account has been cancelled.Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on the account which is either en
route to, or has been delivered to your addressThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issuedFor instructions on returning your equipment, please go to support.***.com. However, if you have already returned the device, please send an email to [email protected] with the tracking number or any other return information you may haveThis is so we can handle any necessary refunds as quickly as possible. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we noticed you are still within the period for your recent device bundle
Currently, gift cards are not available to be used towards these pre-pay device bundlesWe understand your agitation with this issueWe suggest using a credit card or accepted debit card for one month of service, and use the gift card for follow up paymentThis process will be the only way to avoid lose of Cloud DVR recordings.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, *** ***, Please accept our apologies once again for the inconvenienceWe have generated another coupon for you redeemable with the following code: *** Please let us know if you're still unable to redeem the offer with this code. Regards,Sling TV
Customer Escalations***@sling.com www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to this
e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because:I returned the item using USPS tracking number *** *** *** *** *** **, and sent the same notification to [email protected] as instructed.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, please respond if this will be refunded to my bank account.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $If you are amendable
to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund issuedRefunds are processed back onto the credit/debit card used for payment in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we would be happy to offer you a full refund of $for the purchase
of the UFC fightIf you are agreeable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Mr***: Would you please forward our response below to Sling TVWe think this finally resolves the matter. Dear Sling TV representative: We accept your offer of a full refundWe also accept your offer of a prepaid return label and packaging for the Air TV playerUpon your receipt of the Air TV player, please let us know when we can expect the refund to appear on the credit card we used to purchase the service. Thank you, *** ***