Sling TV L.L.C.

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we’d be happy to refund the remaining charges of $ If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel your account immediately and refund the disputed chargesIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usUpon reviewing your account, we show the [redacted] fight was ordered on 9/15/Once the [redacted] fight is ordered it is non-refundable.We make our best efforts to try and prevent accidental orders by requiring a two-step verification, as well as access to the account If someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledgeTo prevent any unauthorized orders from happening, visit our website at help.sling.com and view our articles on how to set up parental controls on your device.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe can offer you the refunded amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: The canned response from the business is redundant and not helpful Sincerely, [redacted]

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. While reviewing your account we can go ahead and refund the disputed charges of $105.09 back onto the credit/debit card. If you... are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service. We have a located previous email with your attempt to cancel. For security reasons we needed account verification to cancel your service. There was never a respond to this email and... the account was not canceled. We would like to offer a refund of $49.98. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe understand how frustrating technical issues can be and we want to solve this issue for you as quickly as possible.Our records do not show that you have troubleshot the issue occurring with our technical support teamWe have included some trouble shooting steps below to help resolve this issue for you:Verify you've logged in successfully by navigating to Menu > Settings > Account and you should see your email address that you signed up withChange your bandwidth limit to match the current bandwidth you are receivingMenu > Settings > Connections > (choose from Best, High, Medium, and Low) Sign out of your account and sign back in Close the application and then re-open itTry uninstalling the application, rebooting the device, and then reinstalling the applicationRestart your devicePlease let us know so we can take the next steps in resolving your issue.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused At this time your account has been cancelled immediately and $will be refunded back to your credit/debit cardThis refund should appear on your statement in 5-business daysWe have also place your email/address on our do not contact list so u do not continue to receive advertisement from Sling TV Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle on 1/31/to avoid any future charges Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided that they refund me in full Do not close this case until a refund has been provided and confirmed by me If I am not refunded I will simply open another case.The refund should be to the same [redacted] address: [redacted] Also, I should never have to file a complaint with the Revdex.com in the first place Your company needs to change the manner in which you treat your potential customers.Along with the refund, an apology would also be a significant step towards an amicable resolution Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.It took contacting the Revdex.com to get this company to resolve an issue that should not have happened in the first placeI will be letting people know of my experience with Sling TV Sincerely, [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we have set it to cancel at the end of the prepaid billing cycle to avoid any additional charges to your cardYou will be able to continue to use the services until 3/8/at which point your account will be fully cancelledAt this time, we are unable to refund the charge on the account to your card at this time as there was a [redacted] Fire Stick coupon offer on the account which has already been redeemed Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe have investigated the issue and found that you signed up for the day free trial on 6/12/at 4:PM EDT and cancelled the service on 6/19/at 4:PM EDTThe monthly charge went through after the day trial was up on 6/19/at 4:PM EDT.We will refund the charges of $as a one time only courtesy If you accept this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , Thank you for responding to the recent BBB complaint regarding your Sling TV service. After further review, due to the problem continuing for more than 3 weeks and customer service issues, we will refund the full month. If you accept this offer please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused After reviewing your account we only see one charge of $additional charges disputed must be addressed with your bank or other financial institutionPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWhile reviewing your account what we can do for you is refund this month of service of $Unfortunately we are unable to refund any previous months of service as we were unaware of this issue till we were contacted this monthWe can also go ahead and troubleshoot any issues that you are having with the services so we can resolve this if it is still going onIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent BBB complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $37.79. If you are... amenable to this offer, please respond to your BBB case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We cannot provide the information requested as the information you are seeking is privilegedWe show no evidence of fraud on the account and our records indicate the PPV's and VOD's were ordered from the accountWe are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid servicePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com