Sling TV L.L.C.

Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe have researched the issue and need more informationthe account information you have provide does not match an
account with us.Can you please send us the email on the account? If not please send directly to ***@sling.com a screen shot of your Credit/Debit card statement showing the charges in dispute include if a joint account the names on both cards, along with the first six and last four numbers of the cards in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $after you return your *** device to the manufacturer with proof provided of the
return For instructions on returning your equipment, please go to support.***.com If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us The email address that you have given us has no charges on the accountDid you sign up
with Sling TV with a different email? Please let us know so we can research the issue furtherIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. The Month Prepay Device Bundle offer is no longer a current offer availableWe do apologize, we can offer you a month refund
for $34.99. If you accept this offer, please respond with your agreement and the refund will be issued and will be processed back onto your credit/debit card in 5-business days.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are sorry we are not able to come to an agreeable resolutionAs we provide all our customer the opportunity to try out our services to see if it will be compatible with them for days freeWithin that time frame we also make sure they have multiple ways to cancel the service if they do not want to keep the accountAs your account was not cancelled until after the day free trail was over and went to a month to month subscription we are unable to refund the disputed chargesWe show the account has been logged into as of 01/04/2018, as the services are still being utilized the charges are valid. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service. The details of your dispute indicates that you may have been a target of fraudulent activity as you stated you did not order the fightWe will be unable to refund any charges for the services on this
account as Sling cannot validate or invalidate fraud claims. If you do not recognize the charges, we encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We can issue you a refund once the *** Express device is returned. For instructions on returning your equipment, please go to support.***.com or you can also contact *** customer service at *** in regards to returning your device. Once the *** Express is returned, please provide us with the return tracking numberOnce that is received a full refund for $will be processed at that time and the account will be cancelled effective immediately. If you accept this offer please respond with your agreement. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As both email addresses were logged into and restarted we are unable to refund the disputed chargesWe show that both accounts were logged in and used on 12/18/making the charges valid. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show the Pay-Per-View fight was ordered on September 21st, Once the
Pay-Per-View fight has been ordered, it is non-refundable. We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. To prevent any unauthorized orders from happening, visit our website at *** to view our FAQs on how to set up parental controls on your devicePlease see the attached link and set this up on all of your streaming devices:How do I activate Parental Controls on my Roku?Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Complaint: ***
I am rejecting this response because: I have yet to see Sling as a company admit or even explain the issue.... Can you please explain the cause of the issue that thousands of users experienced at that time? What sling has done to prevent this from happening again? And why no notification of the issue sent to customers or even post to the website?
Sincerely,
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have reviewed the case and are unable to offer a refund, our records do show a refund for the Mayweather
fight preformed on Aug 26thAt the time of refund you were informed of how to avoid accidental rentals with the parental control featuresWith the refund previously provided we are unable to provide a second refund for the same issue. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** * ***,We received notice of your response on your Revdex.com complaint regarding your Sling TV serviceWe would welcome the opportunity to further troubleshoot any technical difficulties you are experiencing. You can contact by email or chat with an agent at ***, help.sling.com, and also contact us by telephone at ***Our records show the account is being used with other devices including the free *** Streaming Stick you received from Sling TVYour account has been canceled as of October 14, 2017. You can continue using your Sling TV service for the remainder of your prepaid two months of service until December 9, 2017. Unfortunately, we are unable to refund the disputed chargesPlease don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Complaint: ***
I am rejecting this response because: I cancelled this order before it was shipped to meI f it was not returnable why was it shipped to me and why is there information for a return? Why was I told to ship it back to sling by Apple and send it back to apple by youI do have your email stating this?
Sincerely,
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. You are now currently subscribed to the Orange + Blue packageYour services are paid for through 2017-04-You must update your
account with a credit card or add another gift card to continue service beyond this date. To add a credit card or another gift card to your account, please log in to your account at www.sling.com/signinWe have sent you a password reset link to your email address to change your password back. Please confirm if there is any further changes that need to be made. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Final Consumer Response /* (2000, 10, 2015/11/09) */
This has been resolved by SlingTVThanks for your assistance

We have received your Revdex.com complaintWeapologize for the inconvenience that this has caused youThe disputed charges are being refunded back to your Credit/Debit card andshould appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards,
Sling TV Customer Service ***
***www.sling.com

Complaint: ***
I am rejecting this response because: the channels availability should be part of the sign up process by telling the client to enter his address so he knows what he will get and what is not available upfront rather than going through loops which customers may miss!
Sincerely,
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do is cancel the account immediately and refund the disputed charge of
$We will be unable to refund any overdraft feesIf you are amenable to this offer, please respond to your Revdex.com *** with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to your
Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meUnderstanding the the refund will be made to my credit card account
Sincerely,
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