Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you a full refund If you are amenable to this offer, please respond to this e-mail with
your acceptance, Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us The ** Promotion shows $worth of programming it does not specify *** After reviewing
your account we are seeing that you added the ** promotion to your Sling Blue service on 2/1/That extended your next billing date until 9/6/As a one time courtesy we would be willing to add *** to your service, which would then change your billing date to 7/8/If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I understand that the yearly cost has not changed as I just checked the web site now and see that the yearly cost is still at $
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account we would like to offer you a prorated refund in the amount of $We value you as a customer and
hope that you are willing to come back in the futureIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.comTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** ** ***
*** ** ***

Hello *** ***, We apologize for the inconvenience that this has caused you.The disputed charges totaling $for all the extra packages added in error have already been refunded back to your credit/debit card, as of August 29. We definitely would like to have you back
as a customerWhile the Sling Blue package is now $per month, we would be happy to give you $off that price for the first six months of serviceSimply contact us at 1-888-893-to place your order, or just log back in with your email and password to re-sign.Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. I show that your account *** is canceled and has been canceled since this date 2015-11-We only have two
charges for you in the amount of $for Aug 20th and $for Sept 21st 2015. If you are still being charged currently by *** you may have an account set up with them for Sling TVUnfortunately we cannot cancel this account you will need to contact *** for thisHere is the information for you to contact *** Customer Service to cancel your subscription through them ***. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a two month refund in the amount of $
and cancelling your account immediately If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that you started your day free trial on 6/18/We will be
unable to refund the monthly charges, totaling $60.00, as we have no record of an attempt to cancel it prior to 11/29/If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.On 11/29/2017, you started a month pre-pay device promotion, totaling $At this time, we will be unable to refund the charges for this promotion as there was an equipment order which is either en route to, or has been delivered to your addressThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty Replacements.Once you have sent the device back, please email us with the tracking number at [email protected] you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we’d be happy to issue a refund for the *** *** ***
fight in the amount of $If you are amendable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedOur Records show your account was charged Hindi Elite $,Hindi $from June to September We can offer a refund for the
months for a total of $If you accept please resond with your approvalPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations *** www.sling.com

Complaint: ***
I am rejecting this response because: I spoke to a customer service representative yesterday at Sling & they informed me that the email address used to create a fraudulent account under my name is ***.***@aol.com & that is NOT my email address so I suggest you reach out to that email address & refund my money immediately
Sincerely,
*** ***

Hello, *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have
cancelled it to avoid any future charges$will be refunded back to your credit/debit card and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institutionWe would also suggest checking with anyone inyour household who might have access to your card informationto ensure that they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediatelyPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service *** Tell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We would hate to lose you as a customer, if you would like to do some troubleshooting with us to get this resolved, please call
our customer support team at *** and we would be more than happy to help rectify this issue.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** M Flanagan, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe do offer local channels on Sling TV: *** *** *** *** *** ***s, are only available in select
marketsYour location determines your Designated Market Area (DMA) and which channels you will receive based on your zip codeThe game with the *** *** *** was on a FOX local channel and based on your zip code we do not currently carry local channels for your regionTo see how locals work please visit how do local channels work on Sling TV? Our records indicate that your account was used for a portion of the period for which you have requested a refundWe are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges please don't hesitate to contact us with any questions or concerns***
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Hello *** ***, We apologize for the inconvenience that this has caused youWe aim to make our sign up as user friendly as possibleWe have this available in our help center and at https://www.sling.com/servicePlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service ***
*** www.sling.comTell us why here

Hello *** ***, We would like to apologize for any inconvenience you may have experienced with us.Here is a copy of the link where you can view your local channels by entering in your zip code.How do local channels work on Sling TV?The local channels for *** *** *** *** are only available in select marketsYou signed up for a free trial on September 14th, and we give our customers this free trial in order to see if they would like the serviceWe will not be able to refund this account since the subscription was cancelled after the free trial was over.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we show that you signed up for our day free trial on
10/7/and then canceled your account prior to being billedYou then restarted your account on 11/19/ As you have already received a day free trial offer on 10/7/2017, we will be unable to issue a refund on your accountIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** **,We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we were unable to locate your account with the information that was providedPlease
send us the email that you signed up with for Sling TV. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.s**ng.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a full refund of $ If you are
amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com