Sling TV L.L.C.

Hello *** ***, We received notice of your response to the Revdex.com complaintIf you have having issues with your streaming service, please contact SLING at for trouble shootingIf you are having issues with your *** device, please contact *** at for trouble shootingYour service was canceled because you put in a payment dispute with your bank and your funds were returned to you the account was canceledSling TV displays all channels the way they are sent to us. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We have received notification of your Revdex.com complaintWe apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe have stopped the past due payment collection and canceled the account to prevent any further charges
We do not have any record of a charge going throughThere for we do not have any funds to refundIf you have a statement showing a charge please send it in for us to further investigate the issuePlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service ***
*** ***ref:_00DE0eknm._500613LCml:refTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, so long as I'm understanding correctly that Sling is now willing to issue a full refund in the amount of $I am amenable to this and consider my issue resolved. Thanks,*** ***

Complaint: ***Dear Sling Customer Service,I have tried to go through my credit card company because you have not honored what was offered on the flyerHowever disputed amount was not returned so I am escalating this with Revdex.com. Your offer is not compatible with the devices I have (TV, Roku and Chromecast) which your customer service (technical) representatives have already confirmedI am requesting you to REFUND my payment and CANCEL my accountAccording to your flyer attached in my response, I comply with your cancellation and refund policy.
Therefore I am rejecting this responseYour promotional offer is
H
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I would like the refund to be placed back on the card associated with my SlingTv account
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we show that your account renewed on 10/11/and was successfully canceled on
10/12/You will continue to receive services until 11/11/Upon cancellation of your account we send out a confirmation emailWithout this email, we will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations***
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Complaint: ***
I am rejecting this response because:Like I've stated to sling customer support on several occasions and now on this Revdex.com here again...AI did not receive an email when I signed upBMy sling.com account informed me my account would renew it not cancelled before Jan 11:pmI cancelled on Jan 6:44pm and have that cancellation email that states that and not 8:am like in your response.My Revdex.com complaint is why did my sling.com account state it would renew if not cancelled BEFORE Jan 11:59pm and NOT Jan 2:am? If my account stated the correct cancellation info when logging in I would have cancelled before the Jan 2:am deadline.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused We received an email request to cancel *** on 10/4/and sent an email reply to verify information on the account We did
not receive a reply so could not change your subscription.For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have not yet received the device since it may be in transit but as soon I receive it I will return it
Sincerely,
*** ***

Hello, *** ***, We apologize for the inconvenience that this has caused youAt this point your account has been set to cancel at the end of your current cycle, May 3, and will stop any future payments from being takenUnfortunately, we are unable to refund the charges on the account to
your card at this time as there was an equipment order on the account which is either en route to, or has been delivered to your addressThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issuedFor instructions on returning your equipment, please go to*** or contact Roku support at ***.If you have already returned the device back to Roku, please respond to this email with any RMA or tracking information you may have.Regards, Sling TV Customer Service ***
*** www.sling.com

Hello *** ** ***, We apologize for the inconvenience that this has caused youAt this point your account has been set to cancel at the end of your current cycle on 2017-01-to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to
your card at this time as there was an equipment order on the account which is either en route to, or has been delivered to your addressThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to support.***.com or you can also contact *** customer service at ***. We do not provide the return shipping address. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your involvement in helping us to receive the services we paid forWe are sorry the process was so prolonged as to require reaching out to you, but we are thankful that you are there to provide assistance to consumers.Sincerely,
*** * *** ***

Hello *** ***, Our records show that your device was shipped to the address listed on your accountThe tracking number is: ***The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issuedFor instructions on returning your equipment, please go to ***
You can use this link to view the shipping information: Choose one:UPS: *** Thank you for contacting Sling TV! Sincerely, Sling TV Support [email protected]

Complaint: ***
I am rejecting this response because: When a customer calls for upgrade of more channels,go from Orange to blue should indicate there's one accountThis email excuse is not a good way to track systems in useOne house hold when I took the service out could have several boxes so why accounts and an upgrade you still have the smaller channel line up plus the addsMy service was supposed to end 2/29/ON 2/12/service was cut offI called ,Sling had to tell me my email to get it to go to the 29thIf I had another account would still have serviceThey also use name and last digits of credit card to find your accountHow stupid do they think I amThe they stole from my account was not monitored closely enough,I will give them that but life has been crazy with parents needing our care of lateHow many people gets scammed like thisIf Sling doesn't value there paying customers and the will pay someone's wages for a day to give customers lame excuses then they can keep my money
Sincerely,*** ***
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We offer our customers information about using Sling TV Gift cards at help.sling.comThis includes articles on how to change subscriptions using Sling TV Gift cardsAs the services were not changed before redeeming the Gift card we are unable to change the subscription nor refund the disputed charges. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Dear Mr***: On March 4, 2018, we received your correspondence, dated March 3, 2018, filed with the Revdex.com (Revdex.com).You said that you were able to record programming on your local channels; however, you were unable to play it back on your Xbox OneYou requested that your account be
disconnected and your payment be refundedPlease note, when programming is available through a channel On-Demand, the recorded content will defer to On-Demand contentWhile we offered to troubleshoot your Xbox One in the past, this offer was declinedWe attempted to contact you regarding this issue to resolve the complaint; however, we were unsuccessfulWe would like to offer you a refund of $for the cost of the Cloud DVR.If you would like to accept this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. If there are further questions or concerns about this issue, please feel free to contact us at ***. Regards, Sling TV Customer Escalations***
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Hello *** ***,We apologize for the inconvience that this issue has casued In review of your account there could have been a misunderstanding on the procedure to obtain the Free *** Express device offer promotion We would like to proceed with this offer and send you the Free ***
Express device If you would like to proceed with offer please confirm your mailing address with zip code.Once we receive your confirmation, we will ship out your *** Expressthe next business day and it usually takes three to five business days to ship to you We appreciated your business here at Sling TV.Should you have any other questions or concerns please do not hesitate to contact us.Regards,*** ** *** ***
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Hello *** ***, We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges. We would like to offer you a refund of the February
charge of $With your approval, the charge will be refunded back to the credit/debit card that was charged, and should appear on your statement in 5-business daysPlease let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $along with immediate
cancellation of the accountIf you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund issuedRefunds are processed back onto the credit/debit card on file in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com