Sinemia

They are claiming we and thousands of others have committed fraud and refuse to talk to us about it. There is no customer service.B
We signed up with Sinemia in November 2018 to see three movies a month for approximately nine dollars a month. We don't think that we have done anything wrong, we have certainly not seen more than three movies a month. We do not know how to get in touch with the customer service department . There is no phone number on their website given to talk to anybody, and they will not return of the email and explain anything . We were told that somehow we committed some type of fraudulent activity but we do not know what it is . That is why they say they are terminating us as customers . We just want to know specifically what we did wrong. From what we understand set of Mia has done this to thousands of other customers .

My account was terminated by Sinemia automatically. When asked about why I was removed the support team said - the system automatically removed me.
Sinemia system terminated my account automatically for violating the terms of service. I reviewed my usage/transactions history and I think I never misused any terms and conditions. I just wanted to know why I was removed by the system when I didn't do any mistake. It's just frustrating. I tried to reach the support team and I they closed my ticket completely pointing the reason to the system.

Sinemia email address - ***@gmail.com
Plan purchase date - 11/27/2018

My account has been suspended since December 2018 and still didn't get any refund for it or it hasn't been reactivated.
I subscribed for Annual Sinemia membership on August 2018 and after a couple weeks I subscribed they changed the terms and started charging me $1.80 extra transaction fee every time I used the service. I disputed this amount through my credit card company and then they suspended my account on December 2018. I haven't been able to use my account since then, which I already paid $179.88 for. I tried to reach them multiple times via e-mail to get this issue clarified but every time they say that the service is non refundable and stop responding after. Right now I'm pretty much stuck with the payment I made with not being able to use the service at all.

Purchased a 1 year subscription. Service was terminated after 2 months without any explanation. Company does not have a customer service number
Purchased a 1 year subscription. Service was terminated after 2 months without any explanation. Company does not have a customer service number. Company does not return any emails.

Account termination without informing proper reason and many hidden fees implemented after the purchase of yearly subscription service.
I purchased a yearly subscription in August 2018 for 2 movies a month, and have adhered to their terms and conditions. Since the purchase, Sinemia has added on two hidden fees (processing and convenience fees), a dubious requirement for an ID and a selfie photo with said ID card, and an opaque ticket purchase process. On March 15, 2019, I was informed that my account was terminated "for fraudulent activity" when I was trying to book my tickets through the app, after about 6 months of a subscription of what was supposed to be a year. I contacted the company and all I got was an automated response, with no specific detail on what the supposed "fraudulent activity" even was. I have adhered to their T&Cs and have not engaged in fraudulent activities as they stated. I specifically: did not let another user use my account, did not "spoof" my location using GPS, and I made sure to check in as they requested with every movie ticket purchase. I have only received half of the time subscription which I paid for, and I see no valid reason for this termination. I am looking to at least get a refund for the 6 months unpaid - I will not offer their form a refund which calculates how much money was spent on tickets using their card. I paid for 12 months of service with 2 movies per month, and I have received only 6 months' worth, and this amount (~50% of the $120 paid) is what I expect to get as a refund.

They've broken a pre-paid annual contract 7 months into our agreement with no explanation and no refund.
In August I pre-paid approximately $200 for an annual subscription to Sinemia that was to guarantee 2 pairs of movie tickets per month, fees included. Later they began charging purchase fees every time I would redeem my pairs of tickets, but at the time I did not complain. Then 7 months into our 12 month agreement they cancelled my subscription with no explanation. They provided a list of possible issues with my account that could have resulted in cancellation, but did not specify which applied to my case, and in any case I have not used my subscription fraudulently. They informed me I was not eligible for a partial refund because the services I'd enjoyed so far were worth more than the fee I paid. But that wasn't our agreement. Our agreement was $200 for 2 pairs of tickets for 12 months, and they have not delivered on it.

Sinemia will not provide refunds when the app is unable to render services. They also charge a number of hidden fees.
I went to Regal Opry Mills in *** to buy a ticket in person for the film "Fighting with my Family" on 2/23/2019.

Upon arrival to the box office, I discovered my membership has been temporarily deactivated due to their new government ID Verification. It said I needed to provide my ID in order to return my service. I was never informed of this by the way. But I stepped out of line to complete this process.

My movie started in about 15 minutes so I was up against the clock for this. Upon visiting the website I discovered that the section that I was supposed to visit in order to complete this process was not working. I received a page not found error.

Because it was so late, I went ahead and bought my own ticket, and would seek a refund later.

After contacting Sinemia, I was told Sinemia does not give refunds. I already knew this would be the response as just a month earlier I was charged a misuse fee by Sinemia when the app didn't allow me to check in. I had to threaten to report them to the Revdex.com just to get that fee waived. So this set a precedent that Sinemia does not refund even when their app fails to provide the service your paying for.

But for this instance in particular, I was told they would not provide a refund, but would add an extra movie day to my subscription. My membership is $8 a month for 3 movies. Thats roughly 2.50 a movie. The ticket I had to pay for that day, was $14.52. So 2.50 vs $14.52 is not a fair trade in my estimation. Especially since I would be paying to have an extra movie day that I didn't need. So I would like a refund for this purchase, and to somehow institute some protections for the customer in the event that this happens again.

I've been a member since August of last year. I've had 4 instances where I had to pay out of pocket for a ticket because the app failed. Every time I have contacted customer support and have been given the run around. This was the first time where I was actually told that they do not give refunds. I think this is unacceptable business practice, and they need to be investigated.

They charge a number of hidden fees to use their service. They charge you extra to start the service early. Which seems to be a ploy to get you to pay extra rather than wait for the obscenely long month for your membership to start. They also charge extra to receive a physical debit card. Something that no other business does. They charge you $2.80 every time you buy a ticket in advance. They charge you $15 for failing to check in, even when the app won't allow you to.

Please investigate this company, and protect the customers who feel like they have to prove they are innocent before Sinemia will even respond to their complaint.

They cancelled several members membership for no unclear reasir. They said I committed fraud which violated the contract and cancelled my account . I
I paid $275 for membership for 12 months. I only used membership for 5 months. I'm owed 7 months @ $2 =154 they want to give me $11 only total refund. I want to get a full refund because my menmembers was cancelled with no reasonable doubt. They cannot prove to me where I committed fraud. Which I did not , I payed for all the transaction I used .

Signed up with Sinemia for a 12 months membership (3 movies/month) and after 4.5 months my account was terminated without cause and no refund provided
On 10/31/18 I purchased online from Sinemia (sinemia.com; "the company") a 12 months membership (paid $107.88) which allows the user to acquire 3 tickets per month for free (as advertised by the company, which later I found out it was misrepresented, as I also had to pay convenience fees) to watch 3 movies per month (2D format).
Upon payment, I received the following email (the same day) stating the following: "We have received your payment. We are now taking the necessary steps to activate Sinemia Cardless for your account and this could take 1-2 weeks. You may choose Accelerated Cardless Activation on your membership page here and start using your plan instantly." I chose to follow the link and paid $9.99 to instantly activate my account.

Upon account activation, through the Android app, Sinemia allowed me to use their service and provided a card number to be used to buy my tickets in advance (due to the lack of a physical card, tickets could not be bought in the cinema). Not only I was responsible for the convenience fees associated with buying advance tickets online (which were charged to the credit card I provided when I signed up for the service; $1,80 for each occurrence), but Sinemia also charged me a $1,50 processing fee for each occurrence.

On 12/17/18 I also paid a $14.99 fee to receive a physical card from Sinemia which in turn would allow me to buy tickets in the theater w/o any additional fees, rather than buying them online and paying a convenience and processing fee each time.

At some point after creating the membership, the company introduced a check-in requirement while at the theater within their phone app, stating that if not done within a certain period of time, a missuse fee will be charged. Unfortunately, one time (on 2/9/19) I forgot to check-in and a missuse fee was charged to my account and was paid immediately; the fee amounted to the full price of the movie ticket ($12.05).

Early March, when I attempted to use the company's app to reserve a movie ticket, I was prompted with a message notifying me that in order to prevent fraud, I had to submit a copy of a picture ID and a photo of myself holding said ID next to my face for identity verification. I complied with this requirement and on 3/11/19 I received the following email from Sinemia: "Following our earlier identity verification request, you did upload a scanned copy of your government issued ID and/or ID verification photo as required. We thank you for your efforts. Fortunately, we were able to verify your identity based on the documents you have provided and your account is now ID verified. We do not require any further action at this point. We hope you enjoy the movies with Sinemia... Regards, Your friends at Sinemia"

Lastly, on 3/15/19, when I attempted to use the company's app to reserve a movie ticket, I was prompted with a message notifying me that I cannot do so and that I have to visit the membership page. Upon logging into my online account, a message notified me that "Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated." No further explanation was given to me.

I paid the one year membership and Sinemia terminated my account after 6 months and kept my money.
I paid the one year membership and Sinemia terminated my account after 6 months accusing me of some vague misuse. They later sent me a transaction history in which they charged me FULL PRICE for the movies I used their service to watch. Sinemia now claims that my "plan's spending exceeds what has been paid for the plan." So now they are keeping my money. They do not honor the terms of their agreements and they steal from their customers.

I want a refund (instead of my account reinstated) because I have no confidence that this company intends to honor any agreement it makes.
Sinemia Username:

Sinemia terminated my account and will not tell me why. I followed their terms of service. When asking Sinemia, they wouldn't tell me why.
I signed up for Sinemia on 11/24/2018. I took advantage of their special: $7.99 a month to see 3 movies. They made me pay the full 95.88 for the year. Since I didn't realize the amount in fees I'd be paying for tickets and the service seemed reliable, I purchased their card for $14.99 on 1/7/19. I received the card on 2/7/19 and used it for 3 movies.

On 3/11/19, I went to ArcLight Cinemas in El Segundo to watch Captain Marvel. I signed into the app and attempted to reserve my ticket, but only got error messages. I searched in my app and found a notice that they had terminated my account and I could request a refund. I was never previously e-mailed there was a problem or that my account had been terminated. The notice didn't give any specifics except to review the terms of service. I reviewed the terms of service and didn't violate any. I only used my account for movies. I checked in each time I went to a movie. There was nothing that made sense.

In reaching out to the company, I received an e-mail on 3/14/19 that said to send in photo verification through their website. I checked on 3/14/19, 3/15/19, and 3/17/19. I was never allowed to upload any verification, so I e-mailed it to them. I received an e-mail back from Luke on 3/17/19 that my account was terminated and all I could do was request a refund. I replied asking why it was terminated and he said it was terminated and I could request a refund. I asked again why I was not told what I had done wrong and he said to review the terms of service and this ticket was now closed.

Sinemia wants to give me a $30.50 refund now. That refund doesn't take into account that I spent $15 for the card I used it three times when expecting to use it for a whole year.

The refund also charges me full price for every ticket, not the $2.66 per movie each month which equals the $7.99 a month for 3 movies which is what I bought. No offense, but I never would've paid $17 to see the Grinch. At $2.66, I felt ok to see the Grinch but would not have at $17. In charging full price for the movies, I would only receive $30.50 back of my $117.82 spent when it should be a minimum of $86.91 or more because they fraudulently cancelled my account.

When I told my fiancé about my issue, it seems that Sinemia falsely cancelled many accounts when users tried to reserve Captain Marvel.
https://***

Here's a media article on Sinemia randomly cancelling accounts.
https://

I paid for a full year membership and was terminated after 6 months for fraudulent activity that never happened.
I purchased a one year member in September 2018 and used the service appropriately at all times. In March 2019 I was terminated from the account with no refund for fraudulent activity that never happened. I have tried to contact Sinemia multiple times with no success. I did not file a complaint when they added fees that were not in the original contract or even when they asked for a copy of my passport but this is the last straw.

They terminated my annual contract 6 months in, without cause. They offered me a refund that was far less than what it should be.
I know there is a pending lawsuit about their convenience fees, so I won't go into that. They suddenly terminated my membership 6 months into a 1 year subscription. I paid $191.88 for this subscription, but they offered me a $2.49 refund. Also, they would rarely respond to my attempts to contact them. They said that I violated their terms of service. The only thing I did was forget to use their 'check-in' button in their app after going to one movie. They then charged me a 'mis-use fee' that was the total price of a movie ticket, and I paid it. A couple weeks after that, I found out I was terminated when I attempted to use their service again.

I bought a Elite Family plan for 239$ where 2 people can watch 2 movies per month. After 6 months, terminated my plan with 5$ refund instead of 120$.
I have purchased a Elite Family plan where me and a family member can watch upto 2 movies including IMAX per month. I have watched till now 7 movies in 6 months and all of a sudden my plan is terminated. I am fine with the termination as long as they refund me back the remaining 6 months money i.e. 120$.

Instead they are refunding me 5$. They said my account is involved in some fraud, but I have used it on Cinemark website, so those transactions can be checked.

Please provide me the locations of where the fraudulent charges are done, otherwise refund my money back.

Company cancelled my annual account under vague and false claims that have been reporting by many others. Also false advertising regarding services
On 8/3/18 I purchased an annual Sinemia plan that was supposed to include a physical credit card that I could use twice a month for discounted movie tickets. Sinemia then changed their business model after my purchase to not include a physical credit card but instead I was supposed to use a virtual credit card to make purchases online which included various additional fees that I did not agree to or have described to me in their advertising in any shape or form at the time of purchase. When I filed a complaint asking for a prorated refund of my upfront payment they refused. Then months later they offered customers the physical credit card after customers complained but it required additional fees to purchase it for $29.99. As unfair as this additional fee was I bought this since I knew it would save me money in the long run since their additional tagged on fees would surpass the $29.99 amount after a few months but issued a complaint regarding the unfair out of pocket expense and how they falsely advertised their services. Their customer service ignored this complaint.

Then several days ago they vaguely and falsely cancelled my annual account due to their claims that I went against their terms of service but did not provide additional details and can speak to this being 100% false. Examples such as mine have been reported in mass and can be seen in the article below.

https://www.***

Sinemia would not offer me a refund after account cancellation since my use of their plan exceeded the amount of my ticket purchases but doesn't take into account the money I was out of pocket for their additional fees that I was not made aware of at time of purchase. A rough estimate of these fees would amount to about $80.00 but would have to run a credit card report on my end to get an exact amount.

Wrongful termination of service with no precise reason of breach of TOS.
Sinemia has terminated my service without a precise reason. Account detail noted that I have breach their term of service, but no precise detail of how. Contact to customer service has fail to receive a respond.

Service was terminated. I was notified I "violated the terms of service" but no instances were specified. Only offered partial refund.
Sinemia is a service similar to Movie Pass. I paid almost $400 for their premium membership PLUS extra for a physical card to be able to see a 2D movie every day for a year.

When I recently tried to check in, I was told I needed to log in to the website to address an issue. I logged in and received notice that my account was terminated because I violated the terms of service. No specific instances were referenced. I requested a list of my transactions, and all were valid movie tickets purchased. Still, no specific violations were mentioned.

They offer a refund of the $400ish fee I paid minus all movie tickets I have purchased from the service. Essentially, it will be as if I simply purchased all the tickets directly without Sinemia.

This is a sleazy business practice. I did not violate the terms of service, and Sinemia is trying to get all their money back by not providing a full refund and arbitrarily terminating their service if they see an account as being potentially unprofitable!

If I could rate 1/2 a star or zero star I would. Was on my 2nd year of an annual account despite several hiccups. Was cancelled at the beginning of my 3rd month for a vague reason of "fraudulent activity". I'm not the only one who has experience it. Also no longer offered a refund bc they have no record of it. Luckily I have emails and receipt to support my end despite the fact that they do not offer invoices even when requested.

This company is a terrible business. I have had the unfortunate of being taken advantage of all these miscellaneous fees. Seems Everytime other time I go to use my membership, they find a new way to charge me a new fee.

I need to find a way to get them to stop. I'm going to contact the Revdex.com tomorrow and try and join a lawsuit against them. They should never be allowed to get away with this.

Terrible company. They charge fees at every turn. Customer service won't respond to email unless you post on a social media site publicly.