Sinemia

This company is a complete scam and ripoff. You pay a yearly or monthly membership fee to see a certain number of movies per month. The app and payment system is set up to basically roadblock you from actually using the service. Most of the time I was not able to buy a ticket due to payment information issues or application errors. Then Sinemia requested government photo ID and a photo of myself. This company is going to sell your personal data and government ID to the highest bidder.

Stay far away and buy your movie tickets from a more reputable source that won't scam you!

The service is unreliable. I have had several dates ruined, the app showed movies available, bought tickets, when trying to use physical card it was declined. this has happened multiple times

Have done nothing but comply with the terms of their agreement. Just had my account terminated on the grounds I violated their user agreement, however they refuse to give any other explanation aside from their system automatically noted it. It seems there's a large wave of people for whom this is happening as of late. So either there's a problem with their system that they refuse to look into, or they are trying to get rid of users and using this as an excuse. Either way, completely unethical and this company deserves to go down the way of MoviePass.

Similar to many people, my account was terminated suddenly and without substantiation. I paid for an annual subscription in July of 2018 and have scrupulously followed all the rule of my plan. Then all of a sudden, my account was terminated for suspected fraudulent activity, however they refuse to provide details or open a case to look into it, and their "refund" is based on full price tickets used versus the fact that I prepaid for a full year and only was able to use 7 months, meaning no refund at all. Based on other, similar customer experiences, it seem like Sinemia is terminating customers if they are actually using their plan and therefore costing the company money. We are being unfairly cheated out of money because they didn't think through their business plan. Stay away from this unethical company.

I leave these liars and thief's zero stars because 1 star is way too many.

- cheat you with hidden fees that increase and change every few weeks
- close down accounts when you actually use it claiming "fraud" but not willing to describe issue
- zero, non existent customer service. They might get back to you a few months after you write in, email or Twitter, same story.

I was just terminated for violation of the user agreement, when in fact I did nothing our of the terms, and they gave no explanation.
I got a message upon logging into my account that it had been terminated for violating terms of service. I never once came even close to violating their service terms. I requested additional information via their customer support email (the ONLY way to contact them...they don't even have a phone number!) This was the stock response I received: 'We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information.' I replied contesting that I did anything wrong and requested they reinstate me as their must be an error in their system, but their response back was more of the same: they can't give me any further information, and my account is terminated. So they take my money as I prepaid for a year, and then they kick me off with zero information as to why. I have seen on various social media platforms that I am not alone here and apparently this is happening to a lot of people right now. So they take our money, since you prepay for their service, then they just cancel you with no just cause.

I am requesting a full refund on my Sinemia annual plan since they have violated their ToS by terminating my account with vague reasoning
I got an annual plan with Sinemia on 11/3/2019 paying $108. The plan guaranteed 3 movies a month for 12 months in addition to charging $1.8 per movie as an online booking fee (which was not explicitly mentioned while signing up). I have only booked 8 movies so far using this plan. After wrongfully terminating my account, they claim I am not eligible for any refund because the cost of the movie tickets exceeded the cost of the plan. This is absolutely ridiculous as it violates the services promised. According to the plan, I should be able to see another 28 movies

Sinemia Inc. cheated with my money. They take your money but don't give the service they promised
I purchased the movie online service with Sinemia. I suppose to watch 3 movies of my choice of movie or theatre in 30 days. Once I paid for services I found out that they charge convince fee and card processing fee whenever you use your 3 movie passes each time. It was never discussed at the time of payment. 2nd issue with their App. on IOS is so complicated that you will be sitting on it for 30 minutes t figure it out how it works and when you figure it out its already late to watch anything- They made it intentionally so people don't see what they paid for,
3rd their support is not available through IOS devices - you need to go on regular browser to fie a support file and they will answer you back in few days. another game plan from Sinemia to discourage you.
With all these time waste you don't get to watch all 3 movies.
They steal my money- 6 months of time I watched 4 movies after lot of hassle and complaints. 3 Times their approved payment was declined by theatre. When I confronted from them they said it was computer glitch and now I can't even watch any movie because I filed a complaint and they blocked me .
THEY LEGALLY STEALING PEOPLE MONEY- THEY STOLE MINE.
Revdex.com should investigate and have them pay for it

I pre-paid for a year of service and account has been disabled before term is up
I bought my partner and I an annual membership to Sinemia. I prepaid for the entire year. Sinemia keeps changing the rules and recently asked us to upload pictures of ourselves and our IDs or they'd disable our accounts. They accepted my documentation but didn't accept his. We have emailed them many times and haven't received a response. They've also never given him a permanent digital card after many unanswered requests to do so. By their actions, they've essentially disabled both of our accounts because he can't use his, I can't use mine. I bought the plans so we could go to the movies together.

No customer service, only computer generated
emails, that did not address complaints. Did not keep
consumer informed of changes. Request refund.
Purchased movie plan for 2 people for 1 year at a cost of
$251.88. Was not able to use movie plan because their
mileage info was wrong for my locations. Only saw movies
we paid for out of our pocket. Changed mileage for our
local theater after I sent info showing mileage to our theater. All other movie theaters mileage is still wrong, so we could't
movies in any other locations, to far away to check in.
This info was changed without any notification from Sinemia.
When to 1 movie, but would not let me checkin inside the
theater, thought I was too far away. Their app sent me a
email that I failed to check in. Responded to their email telling
them their app would not let me checkin. Only response was
an automated email telling me how to check in, did not
address my complaint. Also received the same email response for other complaints. Several emails were sent,
but their was never a personal response for any of the
emails. Once mileage was fixed and we were going to
the movie, there was another change. Went in to purchase
tickets, but then they wanted ID verfication and the account was locked, only discovered when I went to buy tickets.We went to see movie again at our cost,not through Sinemia.
ID verfication wants a picture of your drivers license, along
with a picture of you holding your drivers license- thenSinemia
will decide whether to verify your information. If not then
they will cancel your membership. The account is locked now
and can not purchase tickets. Emails were sent notifying of
problems, but never received personal answers from Sinemia,
Only response was automated emails from ***, all emails
were the same answer. Paid by Visa *** Oct 2019,
service start date Nov 3, 2019 . All contact with then has been thru email Sinemia Support

Sinemia cancelled my account, saying I had violated their terms of service. I did not. Their app is criminally difficult to use.
The Sinemia app is terrible and difficult to use and the company is always throwing up roadblocks to using the app. Then they cancel my subscription and say I violated their TOS, which is not true. They make their product intentionally hard to use then scam people by cancelling their accounts. How is this legal? I asked them to provide proff of the violation and they have not done so.

account deactivated without any reason, asked the customer support on twitter why my account was terminated no valid reason told
I signed up for sinemia 2 movies per month annual subscription plan on 9/10/2018 paid them annual fees plus $3.60 service fee for each movies. They cancelled my service without telling me what policy did I violate. They emailed me usage history and told me my plan exceeds what has been paid for and I won't get any refund. It's a total scam and dishonest policy since they promise 2 movies per month for two people. I need full refund from the company since they ***'t tell me what policy did I violate and they didn't fulfill their promise of 2 movies for two people once a month

Wrongful termination of account without providing a reason
My account was terminated based on some random algorithm claiming that my account violated terms of service.
I asked for the reason multiple times but they did not provide it - merely said it was determined by their automated system.
Their system could just flag all accounts as invalid - they need to either refund the entire money back or reinstate my account.
They collected money up front for an entire year of service.
Now they have come up with a twisted logic to pay partial amount of money which is not even computed fairly.

I paid for the service upfront for a year. I can not use the app to get my services and have sent multiple emails for months now.
purchased for service annually. about $120. Used service for a month or two then the app would not let me login. I attempted to contact Cinema for the past 4 months with no response. I purchased the higher tier of support but still nothing. I am unable to use the service and unable to get a response.

Arbitrary termination of account six month prior to actual term after charging for entire term upfront
Company advertised annual plan to allow customers to watch 3 movies per month after upfront payment of #119.88. I purchased two plans- one for me and another for my wife by paying two payments of $119.88 on 9/3/2018 and my account term should have expired on 3/9/2019 entitling me to watch 36 movies over 12 months. However Sinemia arbitrarily terminated my account in Mar 2019 with 50% of term still left- and refuses to provide any reason for termination. Meanwhile I paid the company $30 for two physical cards and also purchased gift cards which are all worthless now. Essentially the company has defrauded me and hundreds of other customers like me, has no customer service number to answer questions, and does not respond on email either. They still continue to send marketing emails with impunity which may make more gullible US citizens to fall in their fraudulent trap.

Sinemia canceled a yearly subscription I paid in advance for all 12 months without any reason noted. Then offered improper refund.
I did everything appropriately with my Sinemia Movie Account. I also did everything they asked for ID Verification. After having the account from Nov.14, 2018 to March 13, 2019 they canceled my account. I ordered a monthly subscription but I paid 12 months in advance on my mastercard so it would discount it to $9.99 per month (Total I paid was $119.88). Sinemia canceled my subscription after 4 months then offered a refund of $5.90. Instead of refunding my 8 months remaining they calculated the refund by adding up the cost of movies I saw. I am not only upset they canceled my account for no reason but then they tried to cheat me out of 8 months I prepaid for their service. They tried to figure my refund to come to $5.90 which is not correct. If I prepaid for 12 months and I have 8 months left after cancellation then I am owed for those 8 months. I would also like to add their customer service is next to impossible. You cannot reach anyone with the phone number and when you contact customer service via website, most the time it doesn't even go through. If it does then you rarely hear back from anyone. I have read articles that I am definitely not the only one complaining.

Sinemia terminated my prepaid annual membership claiming I had committed "fraudulent activity." They did not respond to my request for an explanation.
On March 16th, 2019 I attempted to see a film in the local cinema using my Sinemia prepaid annual membership. I received an error message and was instructed to login to my account page to see an important "notice." When I did so I learned Sinmeia had terminated my membership citing I had committed "fraudulent activity." I have never done any of the activities their "notice" suggested I may have in order to justify terminating my account. I sent their customer service team a message asking for an explanation as I was totally surprised and dumbfounded. Today is March 18th and still I have not heard a response from Sinemia explaining what activity triggered my membership termination.

I purchased a prepaid annual membership in October 2018, using a credit card for the amount of $119.99. My service plan was for three movies every month.

Initially Sinemia required I use advanced purchase movie ticket websites to procure movie tickets. Due to this they were charging me an undisclosed and unavoidable fees (processing fee of $1.80 and convenience fee of $1.50) per movie. I then purchased their physical card ($14.99) in order to cease accruing their per movie fees.

Sinemia wrongfully terminated my account. they claims that they do not owe me any refund based on their arbitrary calculation.
Sinemia has been wrongfully terminating many subscribers' accounts, and mine is one of them. They forcibly ended my subscription without any apparent reasons. Since I have used their service for exactly six months, I demand the refund of $59.94. However, Sinemia wrongfully claims that they do not owe me any refund based on their arbitrary calculation. They say that the actual amounts of money I spent on movie tickets exceed what I paid for the plan. Their service is supposed to be a movie subscription service, a three-movies-a-month subscription in my case, no matter how much I actually pay for the tickets. So I find their calculation to be arbitrary, ridiculous, and just wrong.

Was charged a misuse fee for app glitch.Haven't been able to use service in a month.Contacted company multiple times.
On Feb 16, 2019 went to see Battle Angel Alita. The first step I took was that I logged into the app. Completed ID verification, chose my movie with the time, and checked in. The app chosed a green check box and said that I was pretty much ready to go. Went and saw the movie. Next thing I know I can't see another movie because of a misuse fee. I emailed customer service on the Feb 17,2019 about the issue. I received an email saying my ticket was received. Didn't receive any further response. I sent two more messages on the March 10 and March 13th. I received one response on March 10th saying someone would get back to me about the misuse fee, that it was a team decision. No response back since.

My account has been restricted due to a misuse fee, I had technical issues with their app and was unable to check in, I reached out and no response.
I reached out to Sinemia after my 3/7/19 7pm viewing of Captain Marvel in Suffolk, VA via email.

I am being directed to *** to pay the misuse fee, however there is no option to pay a misuse fee.

There is only a ID verification required - Awaiting documents section that has been added since I started my membership that I never would have agreed to.

I am trying to resolve the issue of my locked out account with them via three separate email messages, with nothing but a standard automated response. Nobody has reached out to resolve my issue.

I've had issues in the past where contacting them via twitter has been successful. However after about 20 or so tweets and direct messages to their Sinemia Twitter account I have received no response as well.

They are a shady business and I want a refund. They have increased substantial fees on each of the movie tickets, and done everything they *** think of to alienate their customer base. What they are doing is illegal and needs to be stopped.