Sinemia

I had subscribed for a Yearly plan with Sinemia to watch 2 movies/month for 2 members of my family. They have terminated my account without any violat
I have never misused Sinemia App not violated any terms and conditions of the annual plan. However, I see that my plan is terminated when I tried to book tickets for a movie this evening. I had received an email today morning saying that ID verification is successful and no further information is required from me.

I had so far watched only 5 movies (2 people) out of 8 movies (*2 ppl) which I am allowed to watch so far. I had checked-in for every movie properly in their App. I have the receipt of all the movies I have watched so far except one.

I had paid $311.88 on 11/21/2018 and another $9.99 on the same day for cardless activation. I have paid $1.8 2 for all the movies & another $30 towards a $35 worth of Gift card on 12/24/2018.

Sinemia is terminating accounts for violating their terms of use when no violation has occurred.
I bought my annual 3 movies a month membership in November 2018. Originally it was about 118 dollars. I have used it how it was intended to be used. I checked in every time at the movies. Even paid their stupid 1.80 fees each time. Then they asked for ID Verification, a photo of your Driver's License and a picture of you holding it up to your face, they said I was verified. I bought a 50 gift card for 35 dollars from them to use to pay the fees because they had a sale of 30% off the gift cards, which was a good deal. Then when I went to go use the gift card you had to pick your credit card and the gift card and my gift card wasn't being charged, my credit card was. This was eventually fixed. I tried contacting their customer service, which is terrible, to get a refund or at least to charge my gift cards instead. I tried multiple times, through their website, email and social media. Didn't hear anything back. They then started charging a convenience fee of $1, which you used to be able to say the movie theater app didn't charge fees, which was true because buying them through Facebook they waived the convenience fee. So they charged even more. Then all of a sudden when I was close to breaking even I got terminated for no reason. They couldn't even email us to tell us this. My family and I were going to buy movie tickets for today and that is when we discovered it by logging into our account on the website. I really thought I liked this company because of how many movies I got to see then I normally am not able to afford.

They have wrongfully cancelled my 2 accounts. I have full documentation to prove otherwise and will not respond to any attempts
They have cancelled my 2 1-year memberships. Both without reason and both they will not respond to. I have joined my name now to a class action lawsuit and I am compiling locals to join a local civil suit and am pursuing other such groups in NY and CA through associates there.

Sinemia is now requiring me to upload a copy of my government issued ID and a copy of me holding the ID to use the account.
I was all for Sinemia despite the constant changes. When I signed up I was suppose to receive a card...it never came. Then I opted for the "cardless" option so I could actually use the service I signed up for. The first couple of times it did not work and a few theaters were not listed nor the premium screen options. Then they role out the fees "per ticket" (I had Sinemia for 2) so now I have an additional fee to pay when using the service. THEN - I go to purchase tickets and get the following notice:

(Begin Of Message) ID verification required - Awaiting documents
We did not receive all of the necessary ID verification documents within the required time frame and you have been granted an extension period to upload the missing items. Please upload the required documents and start the ID verification process as soon as possible.

Once you upload the necessary documents, you will be able to get your tickets as usual. If your documents are approved, this means you are ID verified and you do not need to take further action.

If your documents are rejected and we are not able to verify your identity through the ID verification process, your account may be terminated and the cost of the tickets you have used during the ID Documents Review process may be charged to your payment method on file. You will be notified of the outcome once your documents are reviewed. For more info, please click here. (End Of Message)

Like an unwise person; I initially followed through with the new request and kept receiving notices that it was declined or something was not right. I am hesitant to use the service because I do not want them charging my card for any tickets. Tried disputing for the "remaining months" but they replied and the charges were applied back to my card. At this point it is money gone. It was nice while it lasted. I will not continue to upload copies for my government issued ID AND a picture of me holding the ID. Now I have not been able to use the service since February and had through May left.

Without any proper justification or proof they are terminating users account. They have been doing a lot these days and they just be questioned.
Without any proper justification or proof they are terminating users account. They have been doing a lot these days and they just be questioned.
email account: ***@gmail.com
payment amount: $119.88
method: visa debit

Sinemia has wrongfully terminated my 1 year subscription and refuses to clarify why. There has been many past service issues as well.
For username: *** with email: ***@pacificu.edu. I was one of many whose account was terminated when I tried to use it on 3/15/19. I got the same message from Sinemia indicating it was terminated for misuse, which I never did. I had paid for 1 year of the subscription service and only received nearly 4 months of its use. Among those 4 months I have also had service disruptions and issues with the Sinemia App that did not allow me full use of the benifits. There were hidden fees during that time, and I even bought an extra Sinemia card once it was implemented to reduce fees, but I didn't even get to use that long enough to get the value back.

Sinemia terminated my account without any reason
Sinemia terminated my account without any reason. They introduced convenience fees that is not applicable to me as I have theatre membership. When I try to contact them to resolve problem they just terminated my account.

My account was cancelled without just cause. I want a refund on the remainder of my yearly subscription & giftcard balances that are useless now.
I purchased a yearly subscription from Sinemia on 11/25/18 for $95.88 using my credit card that included 3 movies per month in a 2D format. I then added a rush (+$9.99) on the cardless activation to my account because I had no way to use my account until it was processed. A follow up email stated that it could take 1-2 weeks to process. This fact was not disclosed before purchasing so I assumed I would be able to use the account the day of purchase.

My account is registered through Facebook login to ***@aol.com, username: ***

On 2/12/19, I purchased a discounted giftcard for the value of $25. I payed $17.50 on my credit card for this giftcard with the intention of using it to cover the convenience and processing fees that are part of the Sinemia system. On the same date I did not complete the steps to check in and paid the full price of the movie ticket as a fee. So this giftcard should have a full balance & I am owed a full refund.

To date I have successfully used this service to see three films: Once on 11/30/18, 1/5/19, and 2/17/19. The total value of this tickets is ($12+$15+$15) $42.

On 3/16/19, I went to reserve a movie ticket and was notified that there was a hold on my account that required checking the desktop website to view. I logged on to find that my account had been cancelled with a notice stating:
"Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases"

Note: I received no email noticed of this cancellation. It was discovered when I intended to use the account. I have not used the account since 2/17/19 so I am not clear when my account was actually cancelled.

I have not violated the rules as described and as such would like a refund of my purchases less the ticket value spent. The website claims to offer this but they have not delivered or notified me appropriately. I completed the refund form on their web page but it is having an error saying my form cannot be submitted.

Sinemia owes me the yearly subscription fee less ticket value ($95.88-42 = $53.88), the activation rush fee ($9.99) and the giftcard fee since I will not be able to use it after my account has been cancelled and blocked ($17.50).

This is a total of $81.37.

Cancelled my membership without cause halfway through my annual contract and refused to explain why.
I purchased an annual membership from Sinemia on 9/17/18 for $119.98, and later purchased a physical card for $14.99.

My membership was canceled without warning on 3/16/19. I have complied with all their rules. They twice requested photo verification with my ID, and I complied. They later emailed me that the identification I had provided was acceptable and that my account was in good standing. I even paid their ridiculous processing fees wit little complaint.

Sinemia asked me to check in after each ticket purchase and, with one exception, I did. (I realized my error 30 minutes after the time window closed and immediately followed up by emailing an apology to customer service accompanied by a photo of my ticket stub proving that I had seen the show I had reserved a ticket for.) I heard nothing else about it.

One week ago, when I purchased a ticket for what would be my final movie purchase with Sinemia, I was asked to donate a "tip" of $1, $2 or $5.

I declined. The next time I attempted to purchase a ticket, I was told that my membership had been terminated.

I believe that Sinemia is acting in bad faith. The only explanation they have given is that the vague and uninformative statement that their system has detected "examples of your membership use that violates the terms of service."

I believe they terminated my account for the sole reason that I was about to pass *** break-even point and become unprofitable for them.

The website says that Sinemia will provide a refund of the difference between my membership fee and the cost of the tickets they have purchased, but in my case, that will amount to either no refund or a very small refund.

But, that isn't the deal I signed up for. I signed up to receive three tickets a month for an annual price of $120.

I lived up to my end of the agreement and I expect Sinemia to live up to theirs.

They cancelled my subscription for no reason

Account was terminated with no proof of violation of terms.
On March 16th, I attempted to use my sinemia cardless account to buy an advance ticket for the movie tomorrow. Upon hitting the confirm button, I was given an error and directed to the website. The website informed me that my account has been terminated due to an unnamed violation of terms. No specifics were given. I attempted to contact the business through their Twitter and received no response. Afterward, I looked further into the issue and discovered that hundreds of other sinemia members were experiencing the same issues. I have never used the card in correctly, have always checked in to my movies, even went as far as to provide identification verification when they ask for it a month ago. There is no reason my membership should have been terminated. I would like the refund of the last 7 months of my contract. I had paid the advanced yearly subscription for $9.99 per month.

Sinemia cancelled my membership without cause. They accused me of fraud but provided no prove or further information.
I purchased a one year membership in advance. Several members of my family have one as well. I submitted my identification documents for verification when they asked. I have used the service to purchase movie tickets regularly for myself. I have never engaged in fraud. I just learned that they cancelled my account without warning claiming that I engaged in fraud, but they would not provide specific information. They are keeping the remainder of my subscription price.

Signed up for 12 months prepaid. Terminated my account without any explanation or proof and without refund. Demanding refund. Not requesting service.
I signed up for Sinemias 12 month prepaid service on 11/26/2018. 2 months after using the service, my account was terminated without prior notice, explanation or evidence of misuse. After researching, there are hundreds of other consumers also complaining about this business mal-practice. I want my refund for the unused portion of the plan- The company refuses to respond to my questions, refund requests or anything for that matter. The customer service is non-existent.

I would not return to this business should they prefer that. I just need the refund for my unused part of the 12 month subscription (10 months worth which equates to $150.00).

I am willing to speak to media about this. I will pursue with all my energy and efforts if a resolution is not reached at.

Sinemia abruptly terminated my prepaid membership without providing any detailed information or proof that I violated their TOS (I did not).
I subscribe to Sinemia and paid for a year in advance for the movie ticketing service. I have had issues before with the App not working or allowing me to check in properly. I have received threatening emails and been issued "fines" by the company which will not respond to me. I have filed a response with Revdex.com before as well. I tried to book a movie today and after the attempt, my account was terminated. I did not violate any TOS and have not even used the service in weeks! I have already joined a class action lawsuit and will not accept anything less than a full refund of my money paid in advance.

This company promised a 12 month movie subscription, took my money, and then cancelled my membership without cause. FRAUD

Sinemia terminated my 1 year subscription with no proof or justification. Sinemia illegally tried to charge me a convience fee.
I purchased a year long subscription with Sinemia on October 12th for $119.88. The subscription was for 12 months. My subscription was falsely terminated March 15th. They stated the reason for my termination was for the following...

1. Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
2. The use of multiple Sinemia accounts in the same device resulting in financial abuse
3. Reasonable suspicion of fraud and/or abuse
4. Sharing one's Sinemia membership information to purchase tickets for other persons.
5. Manipulation of location data resulting in deceptive ticket purchases

I have not commited anything stated above. They have terminated my account without any proof. They also are not responding to me, and never directly informed me of my termination via email.

I need a refund for the remaing months of my subscription because they have unjustly terminated my subscription.

Also, I have been buying tickets from archlight movie theaters which do not have a convience fee, yet Sinemia charged me for a convience fee. Charging me a convience fee is a breach of contract.

I was excited to try this service but the company app didn't work and they over-billed me. I wanted to contact them but there is no phone number or address other than email. I have sent them 5 emails over the coarse of 3 weeks but they will not respond. I first asked for help and refund of over billing. I later asked to cancel and get a full refund. Either way they never respond or do anything to help.
Product_Or_Service: movie subscription

Membership wrongfully terminated without cause or refund.
Paid for a 12 month membership (full year payment upfront). Account was then terminated within the first two months without refund for my membership. Sinemia says it terminated my membership for "unauthorized use", but would not respond to my inquiry of what I did that was unauthorized. I have reviewed the terms of my membership and have not committed any unauthorized activity in the two months I had the membership. Sinemia is now unresponsive to my requests for more information and my requests for a refund.

They terminated subscription. Promised pro-rated refund. Link to request refund does not exist on their site. So-called "support" now not responding.
Paid $120 for 1-year subscription on 11/24/18. Service was to include the ability to view 3 free movies per month at a movie theater. Service worked fine for the first few months. Late in February 2019 they asked for identity verification so I uploaded the documents they requested (a scan of my drivers license and a photo of me holding it). On 3/4/19 they requested that same information again which I, again, provided. On 3/14/19 I received an email advising me that they were unable to verify my identity and my account had been terminated.

I contacted their support team via Twitter (the only method of contacting them with any kind of response) on 3/14 and was finally advised on 3/17/19 that the cancellation was done by an automated system and that they were unable to tell me why. I requested they reinstate the account or, if that was not possible, they create a new one and continue the remainder of the one year subscription under that new account. I was advised that they could not do that and that I would need to request a refund via their site.

The refund would be the original $120 paid less the full price of any ticket I received through their service. This "resolution" would, therefore, be retroactively charging me full box office price for what was promised to be "free" movie tickets.

Upon trying to request said refund, the method they advised me to use to request the refund was non-existent. I contacted them (again via Twitter) to advise them their site would not allow me to do as advised. There has been no response to that. Also, they now seem to have blocked me on Twitter preventing any possible future communication. They have no phone number listed for support and they have never answered any of the numerous emails I sent to them.

Sept 2018 prepurchased 1 yr sub to Sinemia; was terminated in March 2019, Sinemia will not provide what fraud I am accused of.
On 9.5.2018 I purchased a year movie subscription plan from Simemia. It was for two individuals to see three movies a month (one could be in 3D IMAX) for the price of $359.88. We were able to use our account with no issues until the evening of March 14th 2019 when we received an error on the App for Sinemia to purchase tickets. It redirected us to Sinemia's Webpage. Upon logging in I was told my account had be terminated due to fraudulent activities. I have emailed Sinemia (they have no telephone) on March 16th and 17th. I asked to be refunded the 6 months for the portion of the contract that was unfilled by Sinemia and an explanation of why my account was terminated. ***, emailed back with this response as to why my account was terminated: "We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information". I have not committed any fraud in going to the movies other than seeing my allotted three movies per month. I feel I have been unjustly targeted and my account wrongfully terminated because I am using the service and costing Sinemia money. I seek to have half of the membership fee, $179.94, in full without any penalties or the cost of PREVIOUS movie tickets being subtracted from the prepaid amount. I paid for 1 year of seeing 3 movies per month for 2 people, that is 72 movies for one year. I only was able to see 15 of my allotted 72 movies. Sinemia is not rendering services paid for.