Sinemia

7 months into paying for a year subscription, Sinemia cancelled my account, provided no reason for the cancellation, and will not prorate a refund.
Seven months after signing up for a year of Sinemia's service (@ $13.99/month), and fighting with a buggy app, barely existent customer service, and a very invasive ID verification (uploading a photo of yourself with government issued-ID, which was then confirmed), they terminated my account with no explanation other than claiming I violated their terms of service.

The total cost of for this year was $167.88, paid on 6/21/2018.

After repeatedly emailing customer service, I finally received a copy/paste response: "Thank you for contacting us. We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information."

Instead of giving me a prorated refund for the five months remaining, they sent a 'usage history' that shows that my account cost them more money than I paid. Because I did not violate any of their terms of service, I am led to believe that my account was unfairly cancelled, simply because I use it.

I have tried several different ways of contacting this company (facebook, twitter) but cannot get any response nor any further information. I want them to refund me for the remainder of my time, five months, to the amount of $69.95.

I paid for a year subscription in August 2018. My subscription was inexplicably terminated by Sinemia in March 2019.
I paid for a full year subscription Aug. 2018, in March 2019 it was terminated, no explanation or reason. I was not notified, found out when I tried to use service. Doing research, it seems this is what the company does when 4 or 5 months of the subscription are left. they cancel it without warning. So they have 5 months of my money they won't return. Complete fraud! My credit card won't investigate as a chargeback since it's over 90 days, but I have filed a fraud alert

They terminated my one year contract after 3 months and offered an inadequate partial refund. I requested reinstatement.
They terminated my one year contract after 3 months and offered an inadequate partial refund. I requested reinstatement.

Sinemia froze my account for movie tickets stating they require me to upload pictures of my ID and photos despite me doing this 3 times.
Sinemia makes it impossible for me to receive my movie tickets by requiring multiple hurdles without notifying the consumer. They will freeze your account if you do not upload pictures of your ID and yourself despite me doing this multiple times. Then they will freeze the account with a new requirement stating you have to check in at every movie location without giving advance notice. They are going out of business and will do anything to avoid providing the service which I paid for in advance for a year. I would not use them and recommend to all friends to stay away.

I had an annual contract that they terminated 7 months early without explanation and as of now no refund.
This company charges excessive fees. I did sign up and pay for a 1 year service with them last October. As of this month they terminated my account without explanation as they have done with thousands of others. As of this time they have yet to offer any sort of refund.

My yearly account subscription was cancelled for fraudulent activity but they cannot tell me what was fraud was committed
I signed up on 6/10/18 for an annual elite family plan for 2 people that included 2 movies per month which included one advanced format ticket every 30 days. I paid $240.00 upfront for a year. $10/month for 2 people on my credit card

On 2/25/2019 my account was locked because I was told I needed to verify my ID by uploading documents. My account was reinstated after I uploaded the required documents and they were verified on Feb 27th. I was able to use my account for one more ticket transaction.

On 03/05/2019 I tried to purchase ticket to see Captain Marvel but I received a message that I needed to log into my account for an important message. Upon logging on to my account I was notified that my account had been terminated due to violation of they're ToS and possible fraudulent activity.

This is the notice I received on their site.

"Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia

Sinemia issues a full refund for the difference between a user's membership payment & fees and ticket purchases to the user`s payment card."

When I contacted customer support for clarification of terms I violated they stated that they don't have access to that information. How *** that be? I was terminated for cause but they don't have access to the reason.

I requested my usage history for a possible refund but it came back with this response.

"Your plan's spending exceeds what has been paid for the plan. There is no remaining
amount after the difference between your spending and what you have paid during
your membership (membership payment, convenience and processing fees combined)
is calculated."

I paid for an annual plan so I should be able to receive a refund of the months that they cancelled not for the amount of money they paid out. That was not what was stated in the contract.

I had an issue with check in and no one from support will follow up on my inquires.
On
Fri, Feb 8, 11:13 PM I ran into an issue with my check in and tried to contact Sinemia to resolve. I sent 10 twitter messages and Facebook messages and also contacted support via email. I have tried email several times also and received an email that my ticket was received but no other response. I didn't receive a response from twitter or Facebook also. So they asked me to pay the price of the ticket, which I did. I am a veteran and on a limited budget so I dont have a lot of money to spend. Today, march 22 I have a movie scheduled and now I cannot check in again today because the app isnt working. I sent an email and contacted via twitter and facebook again and still no response. I paid for the yearly membership and enjoy sinemia but to not respond is troubling. Now my app isnt working and no one will help me resolve the issue. Not looking for any handouts but I feel that as a paying customer I should be able to have sinemia resolve any issues in a timely manner. As it stands now, I am unable to use the service and will probably get charged for the movie tonight due to app not working and unable to check in per guidelines.

Sinemia is charging fees they did not disclose then required member to purchase a debt card and now fraudulently indicate account cancellation
First Sinemia charged me for a 2 person 3 tickets per month movie plan, I tried to change this to 1 person 3 tickets per month but instead got charged for 1 plan for 2 people and 2 plans for 1 person. This was annoying and it took months to get them to say they would reverse this (i still am awaiting confirmation) Then they began charging fees constantly and for new things. When I initially signed up the page indicated that I should be getting some sort of payment card to deal with purchases without extra fees but that never came and eventually I had to pay an extra 30 dollars to get that card. I bit the bullet and paid more and seemed to use the service without issue for a month and then suddenly they say my account was used for fraudulent activity, I believe so they can cancel my account and take the balance of the subscription I prepaid for.

The cancelled my subscription account with 4 months left and are refusing to give me the pro-rated amount left on the subscription.
I started my account with the subscription service Sinemia back in late 2017 on a month to month basis. The way the plan works, I payed 14.99 a month to see upto 3 movies a month. On June 17th, 2018 they raised my price from 14.99 to 29.99 without warning. I was able to contact them and lock in a price of 14.99 for 1 year. The new plan started July 16th, 2018.

Fast forward to this month, when I go to use my account for the first time in this month period (March 16th-april 15th) they tell me I cannot buy tickets and need to log in to the website. When I do they tell.me.my account has been cancelled, giving no specific reasons, but listing 6 possible reasons that could apply. I went through the list and the only one that could is one that says "suspicion of misuse" keep in mind, I've never misused it once. They're saying just because they suspect me of it, they can cancel my account.

So I'm not going to fight that part, but all I ask is I receive my money back. When I contacted them they sent me a generic response email with one important part lertaipert to me. It said "you are eligible for an adjusted refund Based on the difference between What you've paid to Sinemia And your spending which Also includes the cost of tickets You have received through your membership."

So basically because I used their service of 3 movies a month for 14.99, I cost them too much money and their way of ripping me off is to keep the rest of the 4 month prorated amount. I did the math, I saw 20+ movies where tickets averaged around $15 so I would receive no refund. I called my credit card company
(Amex) and they told me they cannot go back that far and directed me to file a complaint here.

Was charged misuse fee when I wasn't at fault. No reply from business despite repeated attempts to resolve. Now I ***'t use the service.
I purchased 3 advance tickets for a 6:25pm showing of Captain Marvel on 3/8/2019. When I arrive at the theater and during the show, I tried numerous times to check in using the app as required. But each time the app gave me an error and I was not able to log in and complete the check in. Afterwards, I saw numerous comments online that the app was having problems all weekend. On Monday, 3/9/2019, I received an email from Sinemia stating that because I missed the check in I would be charged a $42.00 misuse fee and I won't be able to use the service until I had paid this amount. I believe this is unfair as the company should be aware that their app was having issues that weekend or at least on the day of my show. I have emailed the company 3 times already with no response whatsoever.

My prepaid membership was forcefully cancelled due to "fraud". They will not tell me what I have done despite multiple requests or refunded my money.
In July of last year my husband and I prepaid for a year long subscription through Sinemia (12 months at $13.99 per month). This past Sunday 3/17 I went to purchase movie tickets using the service. I was informed via a message on their website that my account had been terminated. The reason they cited was "fraudulent use" and they listed various reasons for why this may have occurred. After reviewing the list of offenses I knew with certainty that I wasn't not guilty of any.

At that time I sent 2-3 messages via their website customer
Service function stating my concern and my desire for it to be resolved. I received no answer back so I emailed them directly:

Hi there I have sent 3 requests for feedback regarding the wrongful cancellation of my account. I have not heard anything back. Please contact me as soon as possible.

Thank you,
***

I was contacted back with the following response:

Hi ***,

We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service.
Unfortunately, terminated accounts by the system cannot be reactivated. In certain cases you may be eligible for an adjusted refund based on the difference between what you've paid for your plan and the cost of the tickets you have received through your Sinemia membership. If you would like to find out if you are eligible for an adjusted refund, you may click on "Request usage history" on your membership area at www.***

Once you submit the form, you will receive your payment and spending de tails as soon as your report is ready. Please note that turnaround time depends on the length of your usage history.

Best regards,

***
Sinemia Support Team

With no explanation as to what I had done wrong, I sent this
Message back directly:

Hi ***,

Thank you for responding to me. In the correspondence I sent previously, I gave a detailed description of how Neither I or my husband have done any of the things mentioned in the message including any sort of fraudulent use.

The only person I use this service with is my husband. We use it 2-3 times a month. The only thing I can imagine that would seem like I was misusing the service is when I claim "no convenience fee" the reason this is the case is because I subscribe to AMC Stubbs premier which waives the convenience fee for the ticket. Other than that I have never misused the service or done any of the things I have been accused of.

If this is the reason my service has been terminated then this is extremely unfair and poor business practice.

Please let me know how this can be reconciled and how my service can be reactivated.

Thank you.

Sincerely,
***

Since this correspondence, I have received no response. I send an additional email today with the request for
A refund and the information that I would
Be reaching out to Revdex.com.

I either would (preferably) like my account to be reinstated or to at the very least have my money refunded for the amount I prepaid.

Thank you in advance for your help!

-

The Sinemia customer support is not responding to my issue because of which I am not able use the service to book tickets since 3/10/2019.

The customer support has not responded to my issue with mobile app which allows me to book tickets. It is same situation with my other friends as well. Because of the issue, I and my friends were not able to use the service since 2 months approximately.
Another complaint is that the company is charging processing and convenience fee while booking movie tickets which is not mentioned agreement.
Apart from above there are some International Transaction fees are also being to charged to my bank account.

Purposely terminates account and not providing prorated refund to rob customer's money for unused subscription time. Customer service do not respond.
I had purchased an annual movie subscription service for $179.88 on August 15, 2018 from Sinemia Inc., a California based business, that allows me to purchase 3 movie tickets every month for a year to watch movies at the theaters using their mobile app. My annual Sinemia membership was terminated unfairly without providing any clear notice of my misuse or violation of their terms when I tried to book a ticket with their mobile app on March 12, 2019 at Regal Crossgates Mall in Albany, NY. Since then I am not allowed to use the Sinemia movie subscription which I am entitled to for a year till August 23, 2019. My membership page on the Sinemia website displays information that my account has been terminated because their system has detected that my use violates the terms of service which is totally fraudulent as I have not done anything wrong on my part. Sinemia does not want to resolve this issue as they are not providing any proper information about the violation and their customer care is so pathetic that they do not even respond to any of my emails. Moreover, they are providing an adjusted refund to all the members which are terminated by their system for their false misuse accusations. According to the information provided on the Sinemia membership page about the adjusted refund amount, the refund amount will be based on the difference between my payments to Sinemia and the total cost of my ticket purchases. However, this is not the correct way of calculating the refund as the cost of the movie tickets do not come into picture since I had paid for the services that Sinemia had advertised to provide with the purchase of an annual subscription that comes at an amount of $14.99 per month which is billed annually for $179.88 that I have already paid to Sinemia. I have only used six months of my membership with Sinemia until it got terminated on March 12, 2019 and I have more six months of my membership still left till August 23, 2019. Hence, I am eligible for a full refund of my remaining six months of usage of my Sinemia Membership which is $89.94 and I am not going to accept anything less than that.

False advertising about how to use the service, lack of education to theaters, and erroneous charges to me preventing me to use services I paid for.
I purchased the movie ticketing service with Sinemia in September 2018. Apparently I purchased a yearly plan at that time. Unfortunately I have had negative experiences with the ticketing feature, with the majority of the time the clerks' behind the counters of the movie theaters not being able to understand how to use Sinemia's ticketing features or how to charge the virtual credit card. I had emailed Sinemia on 11/16/18 to change my billing cycle to the beginning of the month as I was finding it difficult to remember the date and thus was missing the deadline to get the monthly movie tickets. I emailed them again on 12/13/18 but still with no response. On 3/11/19 I drove to the movie theater with my family, 30 min away, to see a movie for my son's birthday. It was at the counter when trying to purchase tickets that I discovered I had $24.18 in outstanding "misuse fee's". Disappointed and angry, I contacted Sinemia through their website app and through email about why I was charged this and wanting to cancel my membership. They responded on on 3/12/19 that I could not get a refund of the service and moreover they didn't even speak to cancelling or voiding my misuse fee's. In fact there was no discussion about how I accumulated these fee's except saying I did not "check in" at the movie theatre. I emailed back on 3/13/19 ti clarify and insist on getting a refund on my premium (or pro-rated premium) and a voiding of my mis-use fee's. So far they have not responded.
I have used the service as intended and directed and even tolerated paying the extra check in fee's when I book ticket's through their app. I honestly don't believe I should have been charged misuse fee's as I did nothing wrong. If anything if something went wrong in not charging my account, it is most likely due to the confusion by the employee's of the theaters about how to use this app and services and I have no control over what they do on their end. Clearly I went to see the movie because I have credit card statements to prove I paid the associated service fee's that are charged when I use Sinemia and use my Sinemia card to see a movie.

Not only am I not getting a refund, but these erroneous "misuse fee's" are keeping me from actually being able to use the service that I have already paid for in advance with a yearly subscription. Reviewing their Revdex.com profile, I see that I am far from the only one with this type of complaint. Clearly their business practices are shady and customer service is not that great either.

I am requesting a full refund, voiding the mis-use fee's and additional compensation for all my troubles over the past several months.

This company has failed to deliver what it promises.
On two occasions, the last of which was 03/07/19, the app would not allow me to check in to the movie I was at. I was then charged a misuse fee of 20 dollars. This has happened in the past, they blame all technical issues on the user and do not acknowledge that they are having issues. This is widespread across the internet. As of today, I am trying to purchase a movie, in which the app is not letting me continue to the ticket selection. It says "Loading" and then stops and doesn't move forward. I've contacted customer service, but they still blame only my phone, my app, and myself. I've made sure my app is up to date. My account says it is in good standing (after paying for unfair misuse fees) and this company is not allowing me to use what I paid for. I'm so tired of dealing with them, their hidden fees, and their business practices that are not in good faith.

Sinemia account terminated with out any specific details:

On March 02nd when I try to book ticket in app, it shows some error.
Sinemia account terminated
I (***@gmail.com )joined sinemia annual membership (plan for 2 + physical card = $200 )in last December and worked fine till februvary on the name of ID verification they put my account on hold for almost 2 weeks ,at last that also got verified and worked in February.

But on March 02nd when I try to book ticket in app, it shows some error and asking to log in and check in website.where I found a common message that my account is terminated by automated system.

Not sure what was detected in the system,I always checked in for movies,So asked multiple time for the account termination reason.Even after multiple follow up they wont tell me what is the issue with my membership activity and how I can help to fix this system termination issue.
Later I found its not only mine , other thousands account were terminated with any proper reason and wont give any chance to fix this issue.

Again I checked with customer support many time . at At last they are saying that they do n't have access to that information and its done automatically.

this is not fair , please give us a chance to prove our actions .

Sinemia has been charging me a convenience fee that doesn't exist for the 3rd party vendor (fandango) I use when purchasing movie tickets.
Sinemia has been charging me a convenience fee that fandango waives and doesn't exist. There is no way to avoid this on the app and they force you to pay a minimum $0.90 convenience fee each time you get a movie ticket. I have emailed them about this issue on March 5, 2019 and still have no received a single response. In general, every time I have an issue with, I email customer service and sometimes don't get a response until 1 month later and still nothing has been resolved.

Extremely fraudulent company. They will change their terms of service on the fly and leave you without a leg to stand on. I purchased and annual plan and before I could even use it, they started the "convenience fees" now I'm locked out of my account because they're demanding pictures of my drivers license. They should not be allowed to operate like this. They won't even give me a prorated refund. Crooks!!!!

My account was terminated suddenly without any reason. Sinemia claims I violated their TOS but I have not.
My account was terminated suddenly without any reason. Sinemia claims I violated their TOS but I have not. I have always used the account as intended. When asked to provide proof of violation I was given a standard reply to request a refund. This is unacceptable. In what instances did I violate the terms of service? I asked again to provide examples with dates and exact violations and again got a standard scripted reply to request a refund. It appears they are targeting high usage accounts. All I ask is to either provide proof of wrong doing or reinstate my account.

Many many problems with this service, or lack of service. No customer service, app problems, many hidden fees and finally mysterious account termination due to wrongfully being accused of fraud. It's never easy to get your tickets. Too many issues to list.