Sinemia

the service I paid for is not working
I sent a support request on February 23, 2019. No response. I sent another one yesterday March 23, 2019. No response either. The app is broken. None of the steps below work:

Path 1:
"Planning" > "Advanced Ticket" > "Regal Meridian 16" > "Captain Marvel"

Path 2:
"Watch" > "Online" > "Regal Meridian 16"

Path 3:
"Explore" > In Theaters "Captain Marvel" > "Watch" > "Online"
> "Regal Meridian 16"

A loading spinner appears, stays on the screen around 5 seconds and disappears.

I now believe it is intentional: Collect membership fee, but do not provide the service you are supposed to provide.

Selling a false product
Selling a false product that isn't working as advertised and charging hiden fees, not support and app / websites do not work

Misuse charge for not checking into a movie when I DID check in. No useful response from costumer support despite multiple attempt at contact.
I am a Sinema subscriber. On 2/7/19 I attended a film. I bought the ticket using the app system, and checked in at the movie when I got there, on the app. However, later I got a notification saying I did not sign in, and a $18.69 membership misuse fee.

I have tried multiple times to contact customer support about this. Each time I have gotten a form response explaining how the system works, and no further response when I tried to follow up.

I personally think it is new kind of fraud service where they bait you in and then keep adding hidden charges and new policies and make it hard for you to use the service.
end of the day they will make it so difficult that you will forget your money and stop using the service as well.

I purchased an advanced ticket and my a few days later my phone broke. Right as that happened I DM'd them WITH proof that my phone was broken and said that I won't be able to check in...no answer. On the day of the film, I wasn't able to check in. A few hours later they still hit me with a misuse fee. Okay, whatever so I dm them to explain what happened and they said that they terminated my account. So my account was terminated because my phone broke and I wasn't able to check in. Their customer support is awful. I pressed them to ask why and they kept copying and pasting the same answers over and over again.They then flat out ignored me. They are offering me a refund, but it won't be what I paid so I'm losing money. No recourse, no solution, they are robbing people and they don't even care. I'm so hurt. I'm on the verge of tears because I'm a high school student, my mom bought this for my birthday and now I won't be able to enjoy the thing I love most anymore...going to the cinema.

NO STAR. My experience is the same as all the others. Yes, it's stings to be scammed but even more concerning, as several people have mentioned, they require you, a month or so after you have paid, to take a photo of your face holding a Government ID. They now have thousands of IDs in addition to all the fraudulent charges.

The app regularly fails, making it impossible to get the movies you've paid for. If you email support, they make up a bunch of silly reasons and you have to threaten them or they won't waive bogus fees. Once they fix whatever the issue is, some other problem occurs the following week. They are clearly disabling the backend system when too many tickets are being ordered. The app worked flawlessly a year ago, now it constantly fails. Not only that, I signed up for a specific movie plan, and despite having evidence as such, they write back saying I didn't sign up for it. I literally provided them a screenshot. Seems like their cs is based out of Europe and don't understand English very well.

I purchased the 3 movie premium service in September, but didn't get things working until the middle of December because they couldn't get their app to recognize that my Discover card wasn't a debit card. I got them to reset the activation date on my account to the middle of December and give me a free movie credit. I bought the physical card and started using the service I paid for. I saw 7 standard format movies and 2 IMAX movies between 12/26/18 and 2/24/19. (Their rolling 30 day policy on premium format movies was one of the many things not properly described before purchasing the service.). Then I try to purchase an IMAX ticket for Captain Marvel on 2/17/19, after confirming all was well before going to the theater, and suddenly I'm terminated for fraud/abuse. The only thing I've done wrong was missing a checkin for one of the first 2 movies I went to and that was by 3 minutes! If/when there a class action suit being started against them for what they're doing, I want in!

Total Scam. Purchased a 12-Month subscription and they canceled it without explanation after 6 months. Requested a refund of the 6 months they did not provide and their "customer service" stopped responding to my emails.

Emailed them asking for an explanation why I was terminated, and they stated that "they don't have access to that information" and nothing could be done.

Totally fraudulent company.

My account was closed and I have no idea why. Went to buy some movie tickets and was told the account was closed. Okay...why?? I never broke any rules. I see the movies myself, I check in and now I'll out over $200 a year for a family plan. Will be filing a complaint if my latest email is not answered. Stay away!

This company started out as a promising service, and the physical cards used to work (most of the time). Then they forced us to use virtual payments, which were extremely confusing and unreliable. Customer service is generally unhelpful, if they respond at all. You have to post publicly on Twitter to shame them into responding. Occasionally, the service works and you get to use one of your tickets, but then the next one fails and you are frustrated again. This time, the app stopped allowing me to choose a movie without any explanation provided. Finally, I got a response that my account was temporary disabled today due to too many people purchasing movies, In fact, it hasn't worked all week, and there was no warning. My suspicion is that they are trying to get people to pay for the service and keep paying until they give up in frustration and cancel. Extremely disappointing.

Service is full of hidden fees. They lie about where the fees go. They sign you up under one contract and add service fees and change the agreement later. Customer service is non-responsive or ignores your actual request.

Wrongfully terminated account, and didn't provide a refund. Scamming people to sign up to keep membership fees without providing the service. Not a trustworthy company, beware.

Terminated my membership contract without reasonable grounds.
Sinemia terminated my membership contract with them, because they've said that I violated one of the terms of their privacy policy. I looked over these terms, and I most certainly did not violate any of these whatsoever. Instead of being able to contact them regarding this falsehood, they're demanding that my contract be terminated, and that I'm issues a refund for the rest of the credit remaining.

Cancelled without warning or reason
We purchased a one year prepaid plan for 3 movies a month for 2 people in November 2018. We also paid for their physical card. In total we gave them $221.76. We've been to 7 movies together since December 14th. The last movie we went to on March 8th we got a strange message stating that we didn't use the ticket we checked in for (even though we did). Tonight we try to go to a movie and it won't let us use the app. We signed into our account and we were told we've been terminated for misuse. We've done absolutely nothing wrong and they didn't email me a single time about this. They email users about once a month with deals to give them more money but they can't bother emailing a loyal customer about cancelling their account for no reason? I'm furious.

Terminated my account. No valid reason. Only an automated "will get back to you" response. Very bad history reported by hundreds on Reddit.com.
Well documented on the SINEMIA forum on reddit.com...

I have been on subscription for six out of twelve months that I pre-paid.

I simply tried to go to a movie tonight which Sinemia would purchase the ticket for - was told there was an ERROR by their App, which directs me to their website, where I am told I am terminated for misuse. There was no misuse, *ever*.

The only option is to "request a transaction history AND a refund", but Sinemia inappropriately refunds an amount equal to what the user PAID versus what Sinemia had to pay for MOVIE TICKETS. It is a SUBSCRIPTION SERVICE and they would need to refund the UNUSED MONTHS (which is exactly half of my paid subscription, 6 of 12 months), and the cost of a "physical card" which I only got to use for one month.

HOWEVER, A REFUND is not desired; a reinstatement of my Account since nothing was done wrong is in order, PLUS the number of days I will have been without service on my Subscription to be added to the end of my annual paid amount.

Ticket# in their system for my attempt to rectify this is XXXXXX.

REQUESTED RESOLUTION: Reinstatement of my account - their "support personnel" will not even let a user know HOW the system was (supposedly) misused because they "do not have access to the data", which is ludicrous. If they are unwilling to reinstate me, then a refund of SIX MONTHS of unused service and of the PHYSICAL CARD cost which was only cost-effective if used for many months - I have only had it one month so it is a large loss for me to have bought it if I am now terminated.

They terminated my account without reason or warning violating our contract
As mentioned above they decided to violate my account for no reason.

It is my opinion that Sinemia, Inc. has targeted me for complaints that I have made in the past for breach of contract and the service they provide.
In June of 2018 I started a membership with this company. They charged me upfront for a 12 month membership which allowed me to get 2 movie tickets a month for up to 2 people. When I joined I was promised that I would receive a credit card which allowed me to purchase the tickets at the box office so I would not incur online reservation charges. When they didn't keep that promised and changed the terms of the contract, I complained several times including to the Revdex.com. Eventually in December of 2018 they decided to reinstate the credit card option and at a ridiculous additional cost of 30.00 they provided customers with the opportunity to get a credit card. Sadly I decided that (even though I didn't agree with the extra fee) I would get the card from them and hoped to save the online fees. BTW, I understand that there's a law suit for this - probably because many people felt cheated that the company were charging them a convenience fee to reserve seats online in addition to the membership. To make things worse, I never got the chance to use the credit card, because shortly after that I was accused of breaking their policies - or whatever they want to call it and my membership was terminated. As per my initial complaint to the Revdex.com in November of last year - this company has from the start provided atrocious service. They take people's money upfront and free themselves from any liability by forcing people to obey ridiculous rules hiding behind the claim that they have to act that way to protect themselves from fraud. They provide little if no support - you cannot contact them on the phone when there's a problem, they do not reply to emails for weeks at a time sometimes, their form of payment has failed in the past at Atom Tickets, Fandango stopped doing business with them a while back. I believe they are barely existing as opposed to just plain committing fraud, but I'm sure that time and law suits will proof that this company was defrauding their customers. I November of last year I complaint about these many things - saying that the company was not providing the service they promised me when I was not able to reserve tickets online because their payments were not being accepted. I have also complained to them on many occasions on their lack of support and their unacceptable requirements and lack of options to resolve issues in a timely manner when they arise. I would have canceled my membership a long time ago if it wasn't because they had taken my money upfront which I feel is by design in order to prevent cancellations when they provide inappropriate support and service. Although there are countless of people complaining (complaints on the web) of Sinemia latest tactics which is to terminate people's membership and accuse them of fraud or braking the terms of the agreement - I feel that I've been targeted because of my complaints in the past. I have tried to reach out and asked for proof that I have broken the rules - knowing full well that they cannot because I have not and I do not get a comprehensible response as usual. I have demanded that they reinstate my membership for the remainder of my contract and they refuse to do so based on those "terms of agreement" that in my opinion they have made up to cheat people out of their money. I may not know the rules that a business like that are required to follow by law, but compared to my experience it is easy for me to determine that this company is not complying and they should not be allowed to continue to take advantage of people. I will filing a complaint with the California state attorney's office as well.

Bad Customer Service and Non working app
Hi,

I have taken Sinemia Membership and have Booked my movie tickets. Have gone to theater on time and have tried to do a check-in, But the app does not allow me to do so. For this reason I have immediately mailed them my issue along with sharing my current location. later I have received mail from them mentioning that I have missed my check-in and that I have pay an amount for me to proceed. Again I have mailed them mentioning my problem, haven't received a single reply from them on this and now I am stuck with not able to use my app which does consume time which is my monthly subscription. I want them to sort the issue. and at times that doesn't work at all.

They cancelled my account only because I was using it according to the plan, no other violations.
I joined a movie plan for one year, but because I was using the plan according to the rule, they will
start to lose money at a certain point. So they cancelled my account before they get to that point. Deceptive practice. And they said there is no refund because they charged me for the actual costs of the movies, so no refund remain, half way through the contract.