Sinemia

sudden membership termination without any explanation.
They have sent message via their website not even sending via emails to terminate the membership.
This is very insulting for the customers who has trusted their business and paid annual fee.

Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia

Sinemia issues a full refund for the difference between a user's membership payment & fees and ticket purchases to the user`s payment card. Please fill in the form to get detailed usage history and request refund.

I paid in advance for the yearly plan, for 3 movie tickets per month. My plan was just cancelled with no reason given and they have not responded.
I signed up for the yearly plan of Sinemia, paying up front in order to buy 3 movie tickets per month through the service. Soon after my plan started, they tacked on additional processing fees for each ticket I bought, charging it to my credit card for each ticket purchase. There was no mention of these transactional fees when I first signed up. On 3/22/19, about halfway through my subscription plan, I attempted to buy a ticket through their mobile application. I was given a notification that my account had been terminated. A long list of "potential" reasons was given, but no instance was given as an example of me having violated the terms of the agreement. They have yet to respond to any of my attempts at communication through any channel.

Canceled a year contract and gift to my son due to "fraud." I have no idea what I did. They did not try and resolve it, they just canceled.
I purchased a year long membership plan for my son and myself last June. They both included a credit card. It took them 6 1/2 months to send me the card which they originally guaranteed in 30 days. I haven written numerous emails that go unanswered and when they do answer them, most are automated and don't ever answer my questions directly. Recently they canceled one of my accounts for FRAUD (defined: criminal deception intended to receive financial gain). That account was for ***. I have no idea why, I still have 4 months left on my plan and I JUST got the card. They said it was fraud, but offered no explanation. We have used our cards exactly how we were directed to use them. My only thoughts are that I may have put in the wrong social security number or phone number. Maybe I put in mine instead of my son's since I was the one that bought it for him and I'm over 18 and he is not. I have NO idea why it was terminated, I definitely did not receive financial gain. Sinemia did, which makes their action fraudulent and on top of that they won't respond. Not only that, but on my personal account (*** for ***) they also made me pay a $27 fee because they said I did not check in. I offered them proof that their app was not working but they refused to admit any fault. I had to pay the fee or they would never let me use it again. Time after time they have ignored emails (no phone calls since they don't offer phone number). Everything they do seems to be an attempt to make a few extra dollars off their membership contracts. With those fees and the online ticketing fees they charged me for the first 6 months that they refused to send me the cards, they have made an additional $300+ off of me. If they manage to do what they have done to me to all their customers, they can double their profits every year. As much as I want to walk away from their business and never use them again, I feel an obligation to report them for abusing the internet and the fraudulent advertising and system they have set up to attract customers.

Service terminated for no reason
I purchased their service of being able to see 3 movies a month for a year. After few month (last Saturday) I received a notification that my account was terminated due to fraud. I followed their rules and haven't committed any fraud activities. I tried to reach out to them and they responded that it was terminated and they don't have any access to my usage to tell me why. I searched the web and found that many similar customers ended up in my situation.

Unusable service with no support
When I tried to purchase a Captain Marvel
Regal Delta Shores 14 & IMAX
Today (3/25/19) at 7:30 PM on Atom or Fandango, the payment method provided by Sinemia failed to work. According to Atom and Fandango, "Sorry, your payment was refused by our payment processor. Please choose a different option and try again." this error message pop up whenever I tried to purchase the ticket. As a result, I contact Sinemia support on Twitter for help and a faster response; however, they also failed to response to my direct message and resolve my problem. This is an unacceptable manner from Sinemia.

Terminated account without legitimate reason, no response from support asking for specific reasons why.
My account was terminated yesterday, half way through my 12 month service plan. The reason is a canned generic response listing several reasons why my account may have been terminated. None of those reasons apply to me, as I have not done them. Upon reaching out, I got the same response that lists generic reasons why I was terminated. Upon asking for specific information that applies to me, they told me they didn't have any more additional information to provide. From my own research, it appears Sinemia terminates accounts once you cost them the amount you paid for your membership and fees. I saw 9 movies before termination, which is around $120 retail ticket cost, and this just happens to be what I paid for my 12 month membership.

My account was terminated for "fraudulent activity", but I adhered to all of their rules and service agreements, no fraudulent activity whatsoever.
My experience with Sinemia:

Back around Oct/Nov of 2018, I paid in full for a yearly Sinemia membership, which included 2 tickets for seeing up to 3 movies per month. The service was awesome and let my girlfriend and I go to the movies often at a discounted price.

Just the other day March 21 of 2019, I used their app to get advanced tickets for the movie "Us" and the app didn't seem to be functioning properly. I would get to the screen to select the theater I wanted to attend, and the page just kept reloading. I thought it was a bug or something.

I sent their customer service an email, and did not receive a response right away. When I tried to purchase tickets on the app again a few hours later, everything seemed to be working properly, up until I got to the purchase screen. When I clicked to order my tickets, I received a message telling me to go to my membership page for an important message. When I got there, I was informed that my account was terminated for fraudulent activity. The thing is, I never used my Sinemia membership for anything other than trying to go to the movies, absolutely no fraudulent activity whatsoever.

I emailed them again explaining the situation, and still have not received a response over a day later. After doing some research online, I found out that I am not alone in this situation happening to me. It seems like hundreds, if not more, Sinemia customers also recently had their accounts terminated for fraudulent activity, even though they did nothing of the sort.

Three other things that make me scratch my head: 1. They recently made me submit a selfie holding my ID to verify myself. I didn't think it was that big of a deal, until all of this happened. And 2. They recently started asking for tips in their app after purchasing tickets or checking into movies, for the amounts of either $1, $2, or $5 (if I remember correctly). When already paying a substantial amount of money for a service, and with no human interaction involved in the transactions, I found it odd that they started also asking for tips...and 3. I notice that they are deleting negative reviews on their Facebook ads. I get targeted ads from them, and see there are a bunch of comments, but when I click to view them, they don't show up.

I want to give Sinemia the benefit of the doubt because it worked so well at the beginning with no problems and I really enjoyed using the app and receive the discounted ticket prices, but after my account being terminated with no explanation at all to why they did it, and no response to my emails, and seeing it happened to so many other people, I am left with a sour taste.

I'm still willing to give them another chance if they can right the situation, or fix the bug in their system that terminated my account, but as for now, I have no way to use Sinemia after only about 4 months of use, even after paying in full and believing I could utilize the service that they advertised and that I paid for.

I left this review/description on Trustpilot, and they responded with their copy and paste response like everyone else that complained on that site, clearly not even trying to do anything about it or correct this situation. And still no response to my emails or refund request.

Consistent issues using Sinemia, with little to no response from the team. Then our pre-paid accounts were terminated with no explanation.
We have had consistent issues using the Sinemia app, and have had little to no response from the customer service team dating back to January of 2019. We have been penalized with "misuse fees" and "convenience fees" that were never a part of our agreement. Then our accounts were terminated in March without warning or explanation, even though they had been pre-paid through the year. Therefore, Sinemia has stolen money from it's customers.

2/26/19 I paid for 30 movies over 30 days for $19.99. I had to pay upfront for a year ($239.88). They cancelled today and won't provide refund (11 mo)
On 2/26/19 I began my movie subscription (a movie a day for $19.99/month). I had to pay a full year ($239.88) in advance. Today, 3/26/19, day 1 of my 2nd month, they notified me that they cancelled my subscription without reason. I followed all rules and only used the service 22 times in 1st month (out of 30 times allowed). They have no phone contact info. By email (***) I requested either to reinstate my subscription or pay me back for 11 months unused. They replied that they only owe me $5.60 which makes no sense. I'm out of options on reaching them to honor the contract I signed up for

I was notified that my account was cancelled because I violated policies. I did not violate any policies.
I purchased a year long subscription to Sinemia. On Sunday March 24th, I tried to purchase a movie ticket using the app and a message popped up saying there was an important message on my account. I logged into my account on my computer and the message sais that my account had been terminated for one of the following reasons :

-Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
-The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
-Sharing one's Sinemia membership information to purchase tickets for other persons.
-Manipulation of location data resulting in deceptive ticket purchases

I have never done any of the things that they terminated my account for. I sent them a message to explain this but they have not gotten back to me.

Service not Provided.
Sinemia requires customers to pay a full year in advance and then does not provide the advertised service.

I gifted this to my father for his birthday. Initially this worked well (May of 2016). Now they have tacked on additional service fees and require customers to go through great lengths to secure a movie ticket. In addition, they claim that my father has violated their policies and cancelled his membership with no refund.

My wife and I signed up for the Sinemia annual membership back in November 2018. The app has been unreliable and we would like a refund.
Over this past weekend the app is not letting my wife and I purchase a movie ticket. I reached out to the company via Twitter (only method of contact available) and was told the app is under "maintenance". The Sinemia Support Twitter account has received similar complaints from countless other individuals over the past few days. The app is still not allowing people to purchase a ticket as of today, almost 3 days later. I asked if I would be reimbursed if I purchased a ticket out of pocket did not get a response. My wife and I have prepaid for an annual plan but have found this app to be very unreliable. There is no phone number to contact Sinemia and any email sent does not get answered. Twitter has been the fastest way to get a response, and even then the response time is days. This is frustrating as a consumer when I have paid for a service that I am not receiving.

Account canceled without warrant.
Paid for a years worth of service from this company up front. Up to 3 movies a month for 1 year. After about 6 months company claims terms of service were violated yet provide no details as to how because it is completly false. Also no refund was provided for my remaining 6 months. This has happened to numerous others so I know I am not alone. I am mostly writing this in the hopes that other people will be aware and not sign up with any plan for this company.

Sinemia terminated the annual account of my mother solely because I complained about their customer service issues on Twitter with no refund given.
I purchased a Sinemia account for my mother on 12/24/2019 with an annual plan that was approximately $10 a month for a total of $120. I ordered a physical card for this account at the same time as well for $10. This card took an unreasonable amount of time to arrive as I received it on 2/26/2019 and it was unable to be activated because their system was malfunctioning or they sent me an incorrect card. The card could not be activated through the system so it was in all regards, useless. The account is under the name *** by the way and email address *** The card they sent me was #XXXXXXXXXXXXXXXX with an expiration date of 12/22 and security code *** When I tried to input the number many times, the system said "Error - Incorrect card number. Please make sure the number matches the physical Sinemia card you received through mail. Username is: *** also. So I tried to have them remedy the problem by emailing them 7 times but they did not respond. Their customer service is nonexistent. There is no phone number or complain form. You have to email their generic *** email address and they essentially ignore it. On February 21, I decided to try and get help by posting on Twitter. Mind you, I use no offensive language and merely stated facts of the situation. A customer said he was banned for exposing their customer service failures on Twitter and I was afraid my fate would be the same. Not two hours after they responded and said they would look into the issue, they terminated my account with a bogus explanation that I had violated the terms of the service. I have not and they know this. It is very convenient that they terminated me less than two hours after complaining. If you allow businesses to terminate account users for complaining, that is a scary precedent to set. This is the message they sent me in the account and it is totally untrue. "Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia

Sinemia issues a full refund for the difference between a user's membership payment & fees and ticket purchases to the user`s payment card." I paid $120 for the entire year and only used 3 months of service. I feel they should have to refund me for the remainder of the year or actually keep my account active because it was terminated for invalid reasons. At the very least however, I am owed $90 since I only received 3 months of service at $10 a month and was robbed of 9 months of service at $10 a month. I demand a refund and these crooks are denying it.

Scamming people who paid for a year by kicking them off and refusing full refunds.
On March 17 my wife and I tried to use our Sinemia cards to purchase movie tickets, but were both notified simultaneously that we were guilty of suspicious activity that could have been fraudulent (we've done nothing of the sort) and kicked off Sinemia's platform. We paid for a full year of being able to go to three movies a month up front in December with the Sinemia app, plus $15 for a card to avoid processing fees. Sinemia is now trying to pro-rate the refund they're giving users kicked off the platform based on the face value of the tickets instead of the percentage of the year that has been used. The reason is obvious - Sinemia can't actually afford to pay for three movie tickets for each user when they're only charging $8 a month. This is their way of getting out of a situation they put themselves in to perpetually lose money, and they're trying to make money off of the users that they're kicking off for no specific reasons and only vague allusions to fraudulent activity. I strongly suspect this will only continue to happen and that Sinemia is trying to just break even on the ticket side of their business in the hopes of making money off of all the personal data they have on users, steadily kicking off the users who use the product the most to minimize the numbers of tickets they have to buy (aka, what users are paying for in the first place). At the very least, the refund needs to be pro-rated based on the number of months that users kicked off the platform were allowed to use the app, and at a deeper level there is a very strong likelihood that they are abusing their access to personal information. A few weeks before we were kicked off of Sinemia, they forced us to take a photo with our driver's license to prove our identities. We foolishly did so, as I'm pretty sure that they're selling that information now. I have contacted Sinemia to tell them that their refund is insufficient as well as to inquire about what exactly we did to get kicked off the platform. Radio silence ever since. My username is davidtaylor3 and the email address tied to the Sinemia account is

My annual premium membership was terminated without a fair refund. Sinemia claimed without evidence that I violated their terms of service.
I have been a Sinemia user since November 23rd, 2018. My username is *** Despite the unreliability of the app, I have always attempted to followed the rules in using the service, including checking in at movies, entering proper convenience fees, confirming my ID, etc.

On March 15th, 2019 I tried to buy a ticket through the service but was told to log in on a browser where there was a message that my service was cancelled for violating the terms of use. I was given no specific reason for the termination and no opportunity to receive a prorated refund for the remainder of the year (only a refund in the amount of the difference between what I paid Sinemia, and what they paid in ticket fees).

I submitted a support message on the Sinemia website on the 15th but received no answer. I then emailed Sinemia at ***, and they replied that they cannot give me a reason for my account's termination, and that I can request a refund equal to the amount I paid ($80) minus the amount they paid in movie tickets. This is not a fair refund, but I requested it anyways to see what it would be. They still have not processed it.

They terminated my movie card saying they detected fraud. their was no fraud on my part.
Paid for one year of their services only received about 3 months of movies. I understand now by talking to other subscribers this had happen to a lot of people. This company was suppose to be better than Movie Pass but it is even worst. always been hard to use their services.

They cancelled my account citing fraud, yet they will provide no details. There are hundreds of people that were cancelled mid contract.
I purchased an annual subscription in August of 2018, 3 movies a month. I followed all the rules, checked in to every movie, however, Sinemia has now cancelled my account citing "Fraud".

They won't give details as to what they claim was the "Fraud", and they won't provide a refund for remaining months. Their offered refund does not make sense, most companies would just refund the remaining months, but not Sinemia, they have come up with some made up calculation that includes movies that I haven't even seen.

This has happened to hundreds of people if you look at social media. It appears once you become unprofitable for them and you are past the point of a chargeback, they cancel your account and cite "Fraud". They've changed their terms so many times after the contract was signed, it really is embarrassing a company *** act like this.

I'd like to know why my account was cancelled and a partial refund.

Unable to use services that have already been paid for, tried contacting Sinemia without any luck!
This is a movie service like "Moviepass" for the past 3 months I haven't been able to use services that have already been paid for. There is always a glitch on the service/app system and can't use services

Movie subscription service cancellation by Sinemia
In spite of adhering to the terms of use for the Sinemia premium membership which costed me $107 plus $15 for the Sinemia card have cancelled my subscription service without any reason.

They are not responding to e-mails, twitter messages for getting to their customer service. Hence I request Revdex.com to take action and provide a reasonable solution to the matter. Thank you.