Sinemia

I paid for the entire year of 1 movie per month in Jan 2019. I was able to watch only one movie. The app is now note letting me watch any more movies and I have sent multiple emails to support. There is no response yet. I lost all my money with them. This is clearly a scam.

What a joke of a company. Their customer service phone line is non-existent... even the one listed right on my credit card statement.

They first take your money for a broken program, built a broken app, disregarded all the customer service requests, and gave me a big boot up my *** and told me it was MY fault for not being able to check into the movie theater.... when the reality is that their INFERIOR app kept crashing and reset itself... thus making it IMPOSSIBLE to check-in at the theater.

My wife and I have been cheated and taken advantage of this STUPID program. Since then, we'd switched to AMC A-List. NEVER BEEN HAPPIER. Everything just works as intended. No shady practices like this half-wit company called "Sinemia".

Horrible Horrible Service, App constantly not working, Make buying a movie ticket into a 4 to 5 step process. CONSTANT service issues, horrible communication, Billed annually when I signed up for monthly. Find another service or buy your own tickets, this one is not worth the time.

The plan they offered has a great potential however they Customer Service is not existent!

I have been unable to used the advanced ticket feature in the app for almost a week now. I've contacted support for this issue and no one has even gotten back to me yet. I shouldn't be surprised since I've had similar issues and the response time is always insane and then they just close your ticket without actually fixing the problem. I've also tried to get out of my year-long prepaid contract due to all these problems and they refused. So I'm forced to pay for a service I ***'t even use most the time.

No stars. Service is a total scam. Paid upfront for one year in July 2018. 9 out of 10 times I've tried to use service, it has some type of issue. Now it claims I ***'t use it because I have to upload all kinds of proof of my identity. Don't ever use this service.

Sinemia is charging me a "misuse fee" for apparently not abiding by the rules of membership. This is completely false as their app was not functional.
I was charged a "misuse fee" of their service after not checking in to the theater for the movie. The check in is conducted through their app which from experience has not been very reliable in the past. I have been to this theater several times using their service, but at this last visit it was difficult to check into their app, as I pressed the button many times thinking it had processed. I was informed the next day that I had broken the guidlines of their service and required to pay a misuse fee, all because of their shortcoming with the function of their app. This is borderline fraudulent as the company can freeze someone's prepaid membership and make them pay for something that was not their fault to begin with. I understand the need to check in to prevent misuse of the service, but I have been a loyal member and have used the service within their guidlines over the past several months. When I tried to reach out about this issue, I got a automated response that did not acknowledge the issue I had or had described. I've sent several emails and twitter messages in regards to this and the most they can do is respond especially since I'm not able to use a service that I PAID for already.

Wrongful termination of our 1 year membership
Purchased a 1 year movies pass with Sinemia on August 15th for $191 using our AMEX. We were able to use the pass *** almost no issues over the past few months. In October they began charging us processing fees of $3.60 every time we wanted to see a movie. This processing fee was never part of our original contract agreement. When we went to see a movie this March and use our membership card that entitled us to see two movies for two people every month for a year, we received a message that our account had been terminated for breach of contract. We always complied with every purchase from Sinemia. When we emailed them for an explanation as to why our membership had been terminated they were unable to give us an explanation. I have since read through many online forums and have found that we were not the only ones that this occurred too.

Sinemia cancelled my membership after a few months, which was supposed to be a year long membership, without any reason and with no refund.
Sinemia cancelled my membership after a few months, which was supposed to be a year long membership to see 3 movies per month, without any reason and with no refund. When I asked for a reason, they said the system "automatically" cancelled it and can't say why. They said I could apply for a refund, but I didn't meet the requirements for a refund, as I had "spent" more than I "paid," even though that is the whole point of the membership, to save money because you're seeing so many movies. It also seems the membership was cancelled at the same time I would've "spent" the money I "paid" for the year-long membership. If this is correct, it's not really a membership, they are taking your money hoping you don't "spend" or "use" the service that much. Their customer service is ridiculous and unhelpful, often completely unresponsive. And, while I'm here, the app was asking for a "tip" recently. Who am I tipping? The service I already paid for? Infuriating.

Sinemia cancelled my 12m membership without cause in Mar (started in Sep). They refuse to refund me for the ~6 remaining months that I paid for.
I purchased a premium membership with Sinemia for $191.88 upfront on 8/26 and the membership was activated on 9/9. The membership allows my wife and I to purchase 4 movie tickets every month from participating theaters. We abided by all terms and conditions, including paying a previously undisclosed $1.80/movie transaction fee, signing in on the app before every movie, providing images of my drivers license to satisfy a random validation check. During the week of 3/18, the app would not allow us to purchase a ticket and directed us to log into our account online for an important message. The message notified us that our account had been terminated due to suspicion of fraud. We have always abided by the usage agreement so we were caught off guard. I googled sinemia account cancellations and found that numerous customers are going through the same experience. In the notice, Sinemia claimed that they would refund cancelled customers for the difference between a user's membership payment and ticket purchases. This, however, is in violation of the agreement. I purchased my membership for 12m of service. However, I only received 6m of service. Thus, Sinemia owes me a refund of half of what I paid. Sinemia, however, is trying to claim that the cost of the movies that I watched (again fully in accordance with proper usage) exceeds the membership cost and is refusing to provide any refund.

I prepaid for a membership with Sinemia and the app has not worked since I paid and there has been no response to my emails.
I had an account with Sinemia that was cancelled without notification or reasoning. I then paid for a year long membership on 3/26/19 and the app has not worked since then. I am not able to use the service at all and despite several emails and messages, there has been no response. The company sold me a product that does not worked and has never worked and refuses to answer my emails asking for status updates or reasons why despite prepaying for a year I can't use the service.

Sinemia cancelled our account because their system detected possible misuse.
Sinemia canceled our account because their system detected possible misuse. Although this was not the case, Sinemia never explained what the system detected or gave us the chance to prove ourselves although we've requested both. Instead we got a generic response that lead us to our account summary which just shows the movie tickets we purchased.

Terminated service without notice or reason; Will not refund remainder of subscription fees or other amounts paid
On 08/12/2018. I purchased a 12 month subscription to Sinemia's 3 movie per month Elite service, which detailed that for a monthly fee of $14.99 (paid in one annual payment of $179.88), I could see any three movies I wanted in a month, including one premium showing, such as IMAX. After 2 months, they changed the service to add in an additional processing fee of $1.80 to each movie showing. In December 2018, they offered some deals on gift cards, so I purchased a $50 and a $100 gift card to use to pay the additional fees I was being charged. On 3/23/2019, I tried to use my account to purchase my remaining movie ticket for the subscription month via the app on my phone (per the normal process), and received a message that I needed to log into my account on a computer for a message. I did so, and had a message that they had decided to terminate my account. They provided a list of vague reasons that they could be doing so, but none of the reasons applied to usage of their service. I contacted their customer support requesting assistance or an explanation, but have received no response. I used the only other option on the site which was to request a transaction history and refund and included my questions, as well as brought up the gift cards that they sold me, but will no longer allow me to use. On 3/29/2019, I received a report from them that they will not be granting me a refund for the remaining portion of my subscription, as the amount I used it was in excess of my payments. The subscription I sign up for promised 3 movies a month for $14.99 for 12 months. If I was going to end up paying face value for the movie tickets, I could have bought the tickets myself and saved myself the hassle and extra "processing fees".

They have wrongfully terminated my account under fake accusations of "fraud" that they cannot further explain. And now they will not refund me back.
After 2 weeks of anticipating a return, I've finally received the reply of "my spendings have exceeded my payments" note on my account. I'm sure i'm NOT alone in noticing the purposely incorrect calculation they have sent to us. I will explain the correct math of the billing cycle that they have tried to cheat us out of.

I paid for 2 premium accounts (3 movies / month) on June 17, 2018 at the price of $179.88 each. That is exactly priced at $14.99 per month as advertised. Our account was not activated and was unable to use until July 13, 2018. Meaning our yearly cycle did not start until July 13, 2018 (I have your emails for proof). From 7/13/18 to 3/15/19 (my account was wrongfully terminated), our account was active. That calculates to 8 months of full service. The remaining balance that I should be refunded is for the 4 months left of service that was not fulfilled. This equates to $59.96 for each account (Total $119.92).

What THEY have calculated is the amount I've paid for the year membership and taken away the cost of each movie that we have booked as if they were booked with a normal price. This case has turned from "wrongful termination" to downright a "scam."

The company is cancelling membership and returning only 40% of the money. They should deduct the pro-rated only. Cheating the customers.
As a sinemia plan member for 1 year I pay 118$ for the whole year. I get 3 movies per month free. They cancelled my annual membership after I have watched 5 free movies. I am not sure why they cancel my membership but they also did not refund the entire amount. They just refund 50$ by saying that they deducted all the movies ticket costs which I have seen under the plan. But those movies were supposed to be free and under the plan. I have seen other friends membership also getting struck down with no reason and then they got only 40% of their money back.

"Sinemia reserves the right to make changes to applicable fees and introduce new rules at any time"- this notice was not displayed upon sign up.
the service rarely works. when it does there are often charges associated with your ticket purchase that you are unaware of. it doesnt specify the total cost you will be charged or how it will be charged. I had to prepay for a year they cannot change their membership terms midway without allowing me to cancel. it is also impossible to get in touch with their support staff. I have to go through other means (complain on the app store, tweet at them, etc.) in hopes of getting a response.

This company charges unexpected fees and invents stipulations to use as excuses for not providing the service already paid for.
Sinemia is supposed to provide credit card information to purchase movie tickets, based on a monthly fee the customer pays them. It started off working OK, even though they still charged fees with each purchase. I then realized even when I had a method of buying the tickets without paying extra fees, Sinemia still charged the fees and a "convenience fee", assuming they just pocket that money. Then they assign the customer work essentially. The customer, already having purchased their ticket, has to check in via the app. If the customer doesn't check in 3 times, they are hit with another arbitrary fee. There is no explanation as to why a check in is necessary. Once a customer uses the credit card info to purchase a ticket, both Sinemia and the theater should have record of that. Furthermore, they have a time limit to check in. One time I went to check in but was 5 minutes late. Another time I tried but I had no service at the theater (you have to be close to the theater in order to check in). None of this matters to Sinemia. They have invented a stipulation to gauge customers with another fee. After paying this fee, I tried to use the app to buy a movie ticket, and the app simply did not work. Part of the way through the purchasing process, the loading screen appeared, but nothing new loaded. It reverted back to the same screen, rendering the purchase process and service useless. Only after logging in via browser (no notice in the app), I discovered they are suddenly requiring an absurd ID verification process that involves uploading a picture of yourself holding a picture ID next to your face! I have never had to do this or even heard of this in any app, even banking apps, so their claims of security seem fishy at best. The app and service as a whole, that I already paid a yearly fee to use, was now disabled because I hadn't completed this process! Upon reading reviews in the app store, customers complained of going through this process and having their account canceled anyway! So I did not go through with this. Instead I decided to cancel my account as this company had frustrated me enough. I also began to read the reviews in Apple's app store, something I wish I did sooner, which should tell you all you need to know. Complain after complaint mirroring what I've stated above, and almost all 1 star. Now I've gone through my cancellation process, and there is no confirmation of any kind! It just returned me to my "Membership" page on the site, only now the 'Cancel membership' link is missing. There is no indication that I will receive anything from them or any evidence that their app and service will resume normal functioning behavior even if I did meet their absurd demands.

I signed up for their annual subscription service but have been unable to use the service due to a litany of issues.
I have been charged extra fees that are based on erroneous claims, for instance their app is very buggy and even though I went through the check in process they describe, it did not register that I did this and as a result got a $16 fee. They would not let me use my account until I paid this fee. Even after paying it so I could still use the service the app would not let me purchase tickets, instead giving me the message, "An Unknown error occurred. Please try again later!" This has happened every time I try to use the app now and their customer service representative said to update the app. I did so and still get the error. I asked for a refund because their service does not work and they refused to give me one. They effectively stole my subscription fee without providing the promised service.

Unable to use Sinemia. It always says "Unknown Error, please try again" when I tried to book tickets.
Unable to use Sinemia. It always says "Unknown Error, please try again" when I tried to book tickets from past 15days. Tried to reach out to customer care. Got reply from them that they are looking into it and fixing issue will take time.
I asked them for refund not because I changed my mind.It is due to there bad service and extremely bad product.
Below are the accounts I created: ***@gmail.com and ***@gmail.com

Cancelled 12 month membership but refused to refund 6 months remaining.
I paid for a 12 month membership on 8/2/18 for $239.88 that was to allow 2 movies for two people every month. Sinemia abruptly cancelled the membership claiming fraud but provided no explanation of what the fraud was other that a form notice that listed several items none of which I in any way did. They then refused to refund the remaining 6 months of my membership claiming that since they had paid more for my tickets up to that point than my membership cost they didn't owe me anything. The whole point was that I paid a fixed cost to see 2 films a month and what they actually paid the theaters is their issue. The whole point of the membership is to save on ticket prices. I believe they cancelled my account since I fully used it every month but one and they found they would loose money with me for using it like I was supposed to. Now they are hiding behind this fake fraud claim to refuse to refund the 6 months membership they owe me. This is outright theft by deception.