Sinemia

I purchased 12 month movie pass and company filed bankrupt.
I purchased 12 month movie pass at the end of 02/2019, which worked for 1 week. Sinemia filed bankrupt.

I subscribed to Sinemia believing that I could use the subscription at a theater minutes from my house as their website indicated I subscribed to sinemia believing that I could use the movie theater subscription service at the Batavia [redacted] theater, as their website indicated The theater is minutes from my house Turns out, this theater is not honoring the Sinemia subscription service where movie tickets are booked through movieticket.com or atomtickets.comThis misrepresentation and their solution of driving to a theater minutes away does not fly with me Additionally, I have sent several emails to their support email provided by their website over the previous months, but they never replied I only found out recently on reddit that they only respond to twitter and messenger(?!)Their customer service support is horrible I have requested a refund and they will not comply

No where easily accessible on the site does it say we have to pay the convenience fees for online tickets I also don't know if I will get a card I recently purchased a Premium membership from Sinemia I was told I would have to wait 1-weeks for activation The last day of the weeks arrived and it was finally activated When I went to purchase my first movie ticket, I was told there would be a convenience fee that would be added to my payment method No where in their description of the plan or in the FAQs of thewebsite was it mentioned that we would be charged a convenience fee I did a little additional research online and found other people were having the same issue The only way to avoid the convenience fee is to use the physical card I have seen people mention they have never received a card I have written multiple emails regarding this subject, and the only emails I have received have been emails saying "Your support ticket has been marked as Closed." with no

It could be great...but it's notI've had the service for almost a year but I won't be renewingI haven't had too many problems but when I do it's so hard to get ahold of customer service you might as well forget about seeing the movie you plannedThe thing that really gets me is their lack of communication and contstant changing of their serviceI've never received one email of notification from sinemia; not when I signed up, not when their service isn't working, not when they start adding on extra feesMost recently, I have to pay cents every time a buy an advance ticketThis was the whole reason that I got the service and now I have to pay every time I bookThis was never part of the service contact when I bought a yearly membershipWas I ever notified of this change? Of course notThe business practices are just shady and that's certainly not something I want to give more money to

Sinemia isn't even worth star We signed up for our membership a couple of months ago and in that short amount of time, we have had more issues than not We would have never paid in full for a one year membership (which was not made clear when we signed up) that we aren't able to use We have attempted to use our membership to purchase advance tickets through the app and the website several times over the last two months Twice we were actually able to use it and times we weren't able to because of the "Connection Error" and "Host Error - Bad Gateway" messages that prevented from being able to do so That is also times (10/31, 12/and ½) that I have contacted their so called "Sinemia Support" only to receive an automatic response stating that my message was received and that they would be in contact "as soon as we ***." Needless to say, I still have yet to receive a response In hopes of having avoiding any issues online, I have requested our physical cards I realized after my initial request that Sinemia doesn't have my address to actually be able to mail my card to I added my address and requested a card again After several weeks of waiting for the card, I went on the Sinemia website to request the physical card AGAIN I noticed that there is now a fee of $29.98/card We have the Classic Membership, which is for people, so I would have to pay another $just for us to have physical cards Ironically enough, the same day that I had an issue, I received an email from Sinema with the "newly added features." One of the new features is that they "made a conscious effort to eliminate ticket purchase errors." Apparently they didn't, because that is the same day that I received an error Sinemia also claims to have increased their customer support department "to prevent customer issues before they occur Their claim that their "biggest priority is to address customer support issues" is another LIE! We made the switch to Simemia from MoviePass [redacted] we are certainly regretting that change Sinemia is a total ripoff They were quick to take our money and after that...crickets And now, months later, I am still waiting on a response from separate messages Oh and their email address on their website to contact for support (https://help.sinemia.com) isn't even a real email address!!! SUCH A JOKE!! I would like a refund of my membership Considering that I paid over $for a membership that I ***'t even use, in addition to the ticket purchases that I made because Sinemia wouldn't work, is in my opinion, theft If you are considering Sinemia, DON'T DO IT!! I wish I would have read all of the negative reviews before I gave them my money It should be illegal for them to run just a scam

Not able to use their service and they don't reply back to the support questions I've sentNow I want a refund On May 2nd, I ordered a premium subscription for from Sinemia, at the time, according to their website, it would only take days to get their subscription cardAfter weeks of waiting, I used their support website to ask where the card was at and I got response back that it was delayed and to use their CardlessUnfortunately I don't think their cardless feature will work for me and after asking questions about it through the same site, I never got a responseA few weeks ago, they updated their site, saying that it takes up to months for the card to get delivered but I've been waiting almost weeks for the card and I still received no response on if the cardless feature will work for meI've sent a support message last week on July 9th, for how to end my neverused subscription and get a refund, they still haven't responded I used my Visa credit card to pay

I've been trying to purchase tickets for four hoursI have no movie ticketsI've now purchased three movie plans, $nowstill no tickets On July 13, 2018, I signed up for the Elite family program which entitles me to four tickets for three movies in one monthI tried through Fandango, Atom Tickets, and Movie tickets, following all directions and was never able to secure tickets for a movieI emailed Sinemia and said I wanted to terminate my membership and receive a full refundI had also paid a five dollar fee to expedite my membership so that it would be careless and used right awayI received emails from the company and have been communicating throughout the day on July 14th via emailI was told to buy a family plan again, then they could delete my first planThey said I purchased a plan for one person and gifted three other plansI did not intend to gift the other plansSo, they said if I bought a family plan, then they would refund the first planSince the app/s

I purchased a 12 month smovie pass which never worked for me. I want a full refund for *** I have emailed sinemia many times.
I purchased a 12 month movie plan which never worked for me. I received error after error while using the plan. I emailed sinemia and was only told they would look into it. Since then sinemia has gone out of business in the u.s. if you Google their name, you will see how they have been involved in fraud and took money from many people.

They don't answer emails, they don't have a telephone contact info and their app is faulty Their application is full of issuesI have the movies a month plan with premium movie every daysI activated a card to make a movie ticket purchase but the card was declined when I tried to payEven though I couldn't buy the ticket it counted towards the monthly movieWhen I tried to buy an Imax ticket for the following day, I forgot I saw a movie that day and wouldn't let me buy a ticket but it counted towards my one premium movie every days and now I have to wait another daysDue to this error, also I was not able to use my 2nd movie for the monthI've been sending them emails about this and other issues for several weeks but I have gotten no responsesMeanwhile, they accept more and more customers.Why are they accepting more members if they can't handle the volume of current customers? Since it hasn't worked I've had to pay for movies, one a premium out of pocket

Cannot Contact Anyone I have been trying for several months to get in contact with them regarding my accountThe first problem I ran into, was wanting to get a cheaper plan, or a better planThere is no way to do it on the app, or on the websiteI was told it would be only weeks before I'd get my credit card (6-27)However I never received the card to use at my local theater, and its been two months! At this point I'm fed up

I couldn't use the service and customer service is non-responsive Waiting for my refund, after cancellation The company didn't send the member card as promisedMultiple emails sent to the customer service department went unansweredThe company-provided instructions to use the movie pass were unclear As a result, I could never use the service I've cancelled my membership, but have not received a refund Another email to customer support inquiring about my refund has been unanswered In fact, the only thing this company has done is process our credit card

Fail to book tickets using the information Sinemia provided, but Sinemia took away the credit from my monthly plan I attempted to use the information that Sinemia provided to book tickets from Atom Tickets, but the transaction was declined and tickets were not successfully bookedHowever, Sinemia still took away my monthly credits as I have booked ticketsSo no tickets were booked, no movies watched, and yet Sinemia considered tickets booked and took away my monthly plan credits

Poor customer service combined with a change in contract policy after purchase without notification Poor customer service combined with a change in contract policy after purchase without notification

Business charges over $up front then does not deliver any services This service is a huge disappointment and did not deliver any services as promisedI recently purchased their family plan for people once per monthThen I activated cardlessThen I went to the theater on Jun to see Incredibles The app only let me choose two peopleIt then told me that I had to use the planning page because I didn't have my card yetI then had to agree to pay a service fee to book through atomticketsThen my transaction went throughThere was no receipt or anything I could show the cashierThe only thing I could do was take a front facing photograph and share it with what ever app I chosefor the purpose of sharing via a social media siteThere was no way to show any payment or scan anything to give to the theaterTheir app gives me a live support button and directs me to fill out an online email which will be answered in hoursEND result = no movie and charged $

I'll keep this brief as I can with everything bad about the service: They promise you a card you use at theatresThey don't advertise they discontinued the card, forcing you to use the app and pay "convenience fees" when you book through Fandango, Atom, etc The app is a horrible UI and experienceI won't go into detail here, but if you're not an app-savvy tech person, it will get annoying, fast Bait and switchI'm an annual member, prepaid a year for around $for tickets a monthTwo months in, they began charging everyone an extra $"processing fee" every time I reserve a ticket, which I essentially already paid forNote this is on top of the "convenience" fees most of us already didn't know we'd be payingAfter contacting them on Twitter (which took days to figure out since their phone number is dead and their inbox returned as "full"), we were pointed to the terms and conditions where it left room for them to start charging me this fee They didn't know I printed out the terms when I initially signed up, and they CHANGED the terms I signed up with without telling me, literally the part that says they can't change my terms in the middle of the plan! They refused to refund a cent even after I called them out on it...they simply don't care I have to go through the hassle of a chargeback for my full membership through my credit card, and heed my warning, so you don't have to, as well

I signed up for a higher tier of service that turns out to cost more than advertisedCustomer service HAS NOT been helpful Hello, I have been a customer of Sinemia for almost monthsI upgraded my membership from 3movies a month to The advertised rate said pay 24.99, I thought that was monthly because it said that was the monthly cost, but now my membership says it will renew at a monthI tried speaking with customer service, but customer service was awfulUsual Jason responds, but this time someone named Vera responded and couldn't use complete sentencesHer responses lacked contextI AM NOT asking for a refundMy issue is the price was advertised as for movies a monthSince my account says I will be charged for movies, I would instead like to revert back to my previous plan on my next billing cycleOR if possible, go with the advertised plan of movies for

Account was closed under the fault of the company with no effort on their part to make adjustments The company cancelled my account after a supposed failed check in, and said I would be able to keep it if only my credit card on file could be processed They said they were unable to charge, which was a blatant lie as they charged me a month after for a physical card The company has a class action lawsuit filed against them for similar grounds: https: [redacted] There are countless disgruntled customers who also had their accounts suddenly banned under untruthful circumstances Even after months of back and forth only through email and Twitter (only contact source) they have not answered my question as to how my credit card was charged for a physical card but not for the supposed failed check in I have tried to resolve this with them but they have not answered my questions or tried to help

Please avoid this company at all costsI've never felt the need to leave a negative review for a company until my experience with SinemiaThey're representatives are, or are forced to be, very dishonest and the company has incredibly questionable business practicesI signed up and paid for an annual plan in April, and since then, they have made changes to their service and terms and conditions in their favorUsers are now being charged a "processing fee" for every transaction which increases the cost of the service by quite a bit (30% in my own case, but varies depending on the plan you've signed up for), and we don't have any option but to pay this extra fee or not use the service and have our pre-paid amount go to wasteAdditionally, their customer service (when you're lucky for a reply) consists of repetitive general FAQ responses based on statements that go in circles until you are able to prove their dishonestyFor example, I requested an update for my physical card (already been a month wait) and asked if Sinemia was still sending them outFor one whole month, the customer service representative confirmed that they were still sending out physical cards but that he is unable to provide an estimated shipping time, then after I pointed some information out to him, he finally admitted that Sinemia stopped shipping out physical cards to members who signed up after June 21, I signed up before that date and still haven't received my card, and I read a reply on social media directly from Sinemia that the services is completely cardless nowMost recently, I received an e-mail stating that my account has been terminated because I was abusing the serviceThere was no warning, I ***'t log into my account anymore, and the claim was completely with no justification/proofApologies for this long-winded review, but I'd really like to warn other consumers thinking about signing up for this service to reconsider as I've personally (and I [redacted] see I'm not alone) have had nothing but a frustrating experience with this company

stay awaya few customers are happy, but sinemia burnt many of us

App is garbageJust keeps telling me to go to websites and will not do anythingI ***'t cancel or look at any supportI don't care about any of the updates you are making because this sucks too bad Contacting support on the main website has stopped working for me and I only every received response to multiple inquiries and that agent didn't even appear to have read the whole questionI don't want any help with the appIt is infuriating to deal with someone who is just copying and pasting answers from a sheet when the thing is broken in the first placeI am trying to max out the price per ticket because their service is so [redacted] expensive, but it is hard to tell what movies they coverLike my theater has "cine1" which is a premium, will their service cover it? This was such a bad decision and there are no refunds so I am just out of luckI just have to make sure I cancel as quickly as possible to avoid extra hidden fees