Sinemia

I was wrongfully terminated from the service.
I bought a year of the 3 movie a month service in August. I have been using the service as advertised even after additional fees were added. Sinemia requested I verify my identity and I submitted the documents and they were approved. I followed the requirements for ticket purchasing each time and would check into the movies without fail. On Monday, March 11th 2019 I went to purchase a ticket through the app. I was then directed to an issue with my account. Upon checking I was notified that my account had been terminated for suspected fraudulent activity. I have been using the service as stated. The only recourse I was given was to apply for a refund, not based on the months of service I had left but on the amount of tickets I had used.

I purchased Sinemia premium family plan in Nov 2018. I want to cancel the membership and ask for the refund for unused months. They refuse it !
I purchased the plan in Nov 2018 for 24.99 starting Nov 2019 . Billed annually. I want to cancel the membership in Feb 2019 and ask for a refund for remaining months March -Nov 2019. The merchant says you can go ahead cancel your membership but no refund at all ! When I purchase the service, there is no place saying this is non-refundable!!! I filed a dispute with Chase. And the merchant told Chase there is a term and conditions ( the typical little check box you need to check before you place the order) talking about the cancellation. I did go back and check the terms and conditions: NO WHERE states this is not refundable ! The Merchant said I would have to cancel the membership before the billing cycle? Because I canceled in the billing cycle, then I dont get a refund for the entire amount that they charged me. This is definitely FRAUD!!!
1. Genuine merchant will clearly state the service is cancelled or noncollectable , refundable or non-refundable. Not hiding in their little link says terms and conditions
2. Genuine merchant in the United States will refund the portion that they are not providing any service!
I can't believe such merchant exists in the United States. Customer is so vulnerable to protect our own right !

Sinemia's service is poor, and customer service is completely non-existent.
Both service and customer service from Sinemia have been a total disaster.
After purchasing a yearlong membership for Sinemia in September 2018, we spent several weeks waiting for the app to work. I contacted their customer service via email (they don't offer any alternatives) and it look more than 6 weeks to get a response or a resolution. In the meantime, I could not use the service.

In January, a $22 charge appeared on our bill for "fraudulent use." Sinemia claims I didn't check into the theater for the movie; I did check in via the app and saw the confirmation screen. My account is being held hostage because they won't respond to my attempts to clear this up, and I cannot use the service without paying the fee (which I refuse to do).

Also, Sinemia claims they will not refund a partial membership, even though we paid one lump sum for 12 months of continuous service tickets which I cannot use because my account is suspended. I would happily accept a pro-rated refund for the remainder of my subscription and be done with them forever.

The service itself is mediocre and somewhat misleading. My plan offers me 6 tickets (3 pairs) for $22, but each time I use the app to buy tickets, I'm asked to pay an additional $5-8 in fees. This is on top of the fees charged by the mobile ticketing partner required to get tickets. At this point, I'm paying the same per ticket as I would at the theater, but with much more hassle.

I really want a refund.

They need an actual customer service department.

Account Terminated - Reason - since your ID could not be verified with the documentation you have uploaded
I had sent them my Driver's License copy. Also had sent them a mug shot of my photo. Their termination reason was a user name issue. They state that I need to keep the same user name as in my drivers license ( this was the reason for termination) . I am surprised that they never alerted to have a similar user name when we created the login. After paying for an year subscription, after a few months, without even giving a reason, they cancelled it. Their terms and conditions never talk about having to create a user ID. We never violated their terms of agreement. Every movie we watched, we did the right check in, paid the transaction fees ( which was never told before) , took the picture of the ticket stub, uploaded the same while we were in the theater. All these are their terms and we followed them to the "T" whenever we went for a movie.

Inability to use service and unresponsive to emails.
Sinemia is a service similar to moviepass where you pay a fee once a month and are able to see 3 films free.

After arriving at the theater you must use a check in feature, however I have never been able to do that successfully due to the app or (potentially) my incompetence. If the app or website explained how to do it correctly I may be able to correct this.

Due to my inability to check in I was suspended.

January 20th is my first complaint explaining the situation and they responded quickly, but after pleading my case in the response email they stopped answering.

January 21st I started a new complaint to which they never responded, besides the automated email saying they received my complaint.

January 25th I started a new complaint, only the automated response...

I sent a few more emails but I do not have them on record as I sent them through the online form on their website.

February I decided to pay the penalty fee for my check in failure as I had no other choice. I also ordered their physical card because I read online it works much better that way.

After paying the fee, I was not able to use the card because they now needed an I'd verification which I submitted and was accepted a week later.

After all this, I tried to use the card and it told me there was an error and to visit the website.

I did so, and there was no information to resolve the problem.

I complained again a week ago and I haven't gotten a response.

I like the idea of this service but it's worthless if I cannot use it and I don't want to unsubscribe after paying them for months worth of membership as well as paying for a physical card.

Thank you for the time

Sinemia cancels accounts for no reason and then holds you hostage as they refuse to offer refund and will not respond to any emails.
I bought a yearly account for 2 people so it was 3 movies per month for 2 tickets for each movie. So basically 6 tickets per month for around $16 a month. I prepaid in advance in november and Used the service in and January and February . I followed the rules and paid the fees for the convenience fees when necessary, I feel they baited and switched all consumers on these additional fees for the non physical debit card. But I know they have been sued for this. Also made us do some ID verification process with our ID's after we had already used the service for a couple months. Causing even more delays on what we paid for as we couldn't use the service while they processed the ID. My issue is the system stopped working and the app would not work and I tried filling out support form on their website and received no response. So I tried Twitter and still no response. I found the ***@sinemia.com email and finally they emailed me back. Then they fixed the app issue but then wouldn't process my creditcard for the fees saying I had to go to their member page. I went and they had a message my account was terminated with no specific reason given. I emailed support and initially received a response that "maybe I didn't check in for a movie and that I should have been warned and will probably get my account back." I have since emailed multiple times and they will not reply. My account is locked and I am unable to book a movie and they have given me no answer to what I did wrong. So I went back to their site and they still had the message up there and it said if I wanted to get a refund to submit my information and they would calculate my amount of use and refund my money. I filled out the form and waited for a response. I have received no response and so I have emailed multiple times and this company will not even tell me why my account is being cancelled and they will not refund my money. So not sure what I can do on my next step. Seems this company is a SCAM and should not be allowed to operate in this COUNTRY. I joined 11/23/18 for a year and it seems they want to get you to pay full in advance and then figure out a way to cancel your account for no reason to keep your money. I have checked in to all the movies with their app in the time frame that was required on the day of the movie and I went to and also paid all the fees that were needed for using the sinemia cardless feature. But they still cancelled my account for no reason. Please help get our money back and shut down this fraud of a business.

I paid for a year of the movie ticket service, it was terminated 6 months into it for no reason
In October I purchased Sinemia, 2 tickets fro 3 movies a month for a year in advance. At first they charged fees which were not mentioned then finally I had to purchase at extra cost a physical card to stop the fees. I have followed the Tos , bought the tickets , gone to the movie, checked into the movie as required. Today my account was terminated for no reason. 6 months into the year for no reason. I have upheld the tos ever since first used the company.
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They terminated my account for reasons that I never committed. Also I have requested a refund in which they state they will provide but have not.
I have paid for an annual subscription and after a month or two they terminated my account. My subscription allowed me to see 30 movies per month and I averaged about 12 per month. Then they terminated my account for the potential reasons below, which I never did.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases

Sinemia has hidden fees, terrible customer service, and terminated my husband's subscription without merit, cause or warning.
I purchased a year long subscription to Sinemia for my husband for $347. Both myself and my husband were unaware of the hidden fees. Sinemia would charge a surcharge on top of the online ticketing fee when purchasing a ticket through their online access. To prevent these unnecessary fees, my husband paid extra $40 to get a physical card so that he could redeem his tickets at the theater without the surcharge. Then my husband used Sinemia to purchase a ticket in the afternoon for a midnight showing. The way midnight showings are listed on the movie theater schedule (example: Friday at midnight show listed on Thurs night schedule), the app indicated that my husband had missed a check in and was hit with a steep missed check in fee of close to $25, double the cost of an actual ticket. My husband took picture of himself in the theater and his ticket to report to customer service, but the only available customer service is on Twitter and they only give canned responses. After multiple attempts to reach customer service via email and Twitter, my husband reached out to the head of customer services for Sinemia on LinkedIn, and his surcharge was eventually removed. Then, last week, my husband's account with Sinemia was terminated for violation of account terms and conditions, without explanation or warning. When my husband contacted Sinemia to try to ask about whether this was done in error, the Twitter customer support basically said they could not get into details. My husband had only seen 12 movies with the subscription since his membership began in Nov.

I pay for a year prescription up front but have a difficult time using the app so I upgrade to card and then they cancel my account but keep all my $$
I pay for a year prescription up front but have a difficult time using the app to purchase tickets. Most of the time the app won't let me buy a ticket so I end up having to purchase the tickets with cash. And the rare times the app works I end up having to pay tons of extra fees and service charges each time I use the app to buy a ticket. So I figure it will be cheaper if I upgrade to a card membership. So I pay for the plan that includes a sinemia credit card. But they don't give me a refund for the first year plan they charged me. So now I've paid for two years. I get the card but the first two times I try and use it, it doesn't work and I have to pay cash again. I finally get the card to work so I watch a couple movies. As soon as I think things are going to start going smoothly they cancel my account but keep all my money. I go to leave them a bad review and realize that almost all the hundreds of reviews they have are 1 star with people complaining about the same scam.

I paid About $50 (monthly, 1x non-annual fee and a card fee) on 1/27/19. As today 3/11/19 I am not able to use my movie subscription.
I paid almost $50 on 1/27/19. It taook about a week to use my movie subscription. Went on my day of on 2/18/19 to movies 3 cities away and was told by the sinemia app that I could t use it. I had to take a couple of pictures of my Texas drivers license and pictures of me holding my tax id submitted to sinemia and as of today 3/11/19 I still can't use my subscription. Oh yeah, I was charged another $8.99 monthly fee on 2/2719. So I've paid about $60 dollars and I haven't used my subscription once!!!!!! The same exact thing happened to my wife's subscription. Except that she got approved around 2/26/19.

I pre-paid for a 2 years. My account was terminated for "abuse" but after 1st year, but I never abused. Kept my money for entire 2nd year, no refund!
I paid for two years in 2018, and my account was canceled last month. Email used was

Sinemia has been the single worst experience I have had with a service. I signed up on October 31 and paid for their service for one year for myself and my wife.

I was not told that we would incur multiple fees in actually trying to see movies every month. In order to "avoid" these fees, we had to purchase a debit card, which took at least a month to get to us. After getting the card, the app did not function. There were times when I had to pay out of pocket for a movie because their "cardless" feature would not work.

No customer service representatives would respond to my emails or messages for weeks, sometimes not at all. I was charged a misuse fee when I had to use my physical card to get a ticket when I was not given a cardless card to get a movie ticket.

After all these issues, I was told to send in a ID verification, which I complied with, but prevented me from going to a movie and using the service. I was approved. Then my wife had to go through the ID verification process, which again prevented us from going to a movie and using the service.

After all these issues, never hearing back from customer services, being charged double with some fees, having to pay out of pocket for services I already paid for, and finding out that Sinemia's charges actually come from Istanbul and I was being charged foreign transaction fees every time I had a transaction, Sinemia decided to arbitrarily terminate my account almost SEVEN MONTHS early.

This service does not provide what it advertises that it does and Sinemia terminated my account and is threatening to keep my money that I paid a year for. They did not provide the correct service. I began using Sinemia in November. Therefore, the most money they should be able to keep would be $72 ( $36 for my membership for 4 months and $36 for my wife's membership for that same period).

I was also never notified via email when I was charged extra fees nor when my account was terminated. I had to find out by trying to USE the service I paid for.

I am making this complaint because I am entitled to my money back for this deceptive and terrible service. This company took my money.
I am making this complaint because I am entitled to my money back for this deceptive and terrible service. This company took my money.

Sinemia fraudulently terminated my membership without cause. They refused to provide "the" reason why and extorted my remaining subscription balance.
On 25 June 2018, I subscribed to a one year Sinemia Elite Plan for two people at the pre-billed cost of $360.00. The plan consists of paying for three movies a month each, including one Premium movie. The plan was set to expire on June 24 2019. Also, I was supposed to receive a debit card to be used for in theater purchases.

Over that period of time I would average less than the total of six tickets each month. Not once did I ever:
1. Use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity.
2. Use multiple Sinemia accounts in the same device resulting in financial abuse.
3. Share my Sinemia membership information to purchase tickets for other persons.
4. Manipulate location data resulting in deceptive ticket purchases (whatever that means).
5. Act suspiciously in a fraudulent or abusive manner.

I did not complain when Sinemia failed to provide me with a debit card and then began charging me usage fees for booking tickets online (my only option). On 28 December 2018, I paid an additional $29.98 for the debit card that was supposed to be included in my membership.

On 17 February 2019, I was blocked by Sinemia from viewing a movie and prompted to login to my account. Once I was finally able to login, I was prompted to provide Sinemia with a photo of my government issued ID and additionally a selfie of me holding it. After several minutes of struggling with the app, I was able to upload the photos and was allowed to purchase tickets. There was no warning of the requirement or explanation of the reason and we nearly missed the movie because of it.

Once again, with no prior notice I was blocked from purchasing movie tickets last Saturday, 9 March 2019. I was prompted to login into the website where I was notified that my membership was terminated. There was no explanation of why my account was suspended just examples of what a violation could be. To add insult to injury, Sinemia did not provide a link to review the alleged violation but a very deceptive link was made available to "Request My Usage History & Refund." This is very deceptive because it forces you to accept the wrongful termination in order to view you usage. Also, Sinemia will do the math on how much you usage I cost their company with each ticket and only repay the difference of remaining $360.00. It's obvious that difference would be $0.00. Furthermore they blocked me from ever enrolling with them in the future. I have signed up family and referred friends to Sinemia and am concerned they too will get the same treatment as soon as they attempt to use there account in the future.

Sinemia does not have any way to speak with their customer support (if they even exist) I have emailed them repeatedly for clarification of the violation they are accusing me of and the right to appeal my termination. Sinemia's response to me as well as many others in the same situation has been a canned-robotic response:

"We see that your account's been terminated by the system automatically.

Unfortunately, we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit *** for the terms of service.

You are eligible for an adjusted refund based on the difference between what you've paid to Sinemia and your spending which also includes the cost of the tickets you have received through your Sinemia membership. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at ***

Once you submit the form, you will receive your payment and spending details as soon as your report is ready. Please note that turnaround time depends on the length of your usage history.

Please be ensured that we can't share more than what you have been shared via your Sinemia Membership page. For more info, please check rules at *** page."

Sinemia took my annual payment but only provides two months service. NO refund no explanation.
We paid $191 on Nov 26th 2018 to purchase Sinemia annual movie pass *** family plan which allows two people to see three movies monthly for 12 months. Since then me and my husband have seen 7 movies total and then sinemia terminated our account in the beginning of March,2019 for no reason. I have contacted them several times through emails, twitter and got no answers. There is no refund no explanation from Sinemia.
Before they terminated our account, they requested my driver license and my photo for security purpose. Now they have collected all my personal inoformation and disappeared

Locked me out of my account until I provide government-issued photo ID; this was not in the terms of service when I signed up - it was added later.
I signed up for a year membership with a company called Sinemia, through which users *** buy access to a certain number of movie viewings in theaters per year. I purchased a two movie per month plan for $120 using my debit card. After my purchase, Sinemia changed their terms of service to require users to send in a picture of a government-issued ID card. Sinemia has locked me out of my account until I provide them with this ID. I am concerned that this company would sell the picture of my face coupled with birthday and address information to third parties, so I refused - but more to the point, this was not a requirement when I signed up for the service. I have contacted Sinemia's support, but in response they refer to the current terms of service. I have pointed out that these are not the same terms of service when I signed up, but I have been unable to get them to acknowledge this.

I tried to start a chargeback with my debit card company, but I was told that 120 days had passed, so there was nothing they could do.

In sum, the issue is that this company, Sinemia, is locking users out of their accounts until they upload information which may be used for identity theft.

Here is an article about this in Business Insider: ***

Here is the terms of service from when I signed up: ***

Here is the terms of service with the ID verification requirement added: *** (see in particular 27.15 - this paragraph is not present in the terms when I signed up)

They have locked me out of my account with eight months to go in the year, and they are refusing to provide any kind of refund, even though they changed the terms of service.

I CANNOT UTILIZE THE SERVICE I PAID FOR AND REQUEST 1/2 MAY MONEY BE REFUNDED.
I could literally pick every "issue" listed. This company has falsely advertised their services, which are hard to use and full of penalties. I recently explained that I updated my app an hour or two before going to the movies, and yet it still malfunctioned. Then I provided proof that I was there via ticket stubs, yet, this company STILL charged me penaltiesnot to mention all the hidden fees! When I reach out for support, they either don't respond or take weeks to FINALLY respond.

Canceled my account (pre-paid for one year) even though I did not violate the agreement, and will not discuss why they did so.
Sinemia canceled my account without notice. I have more than half of the term left and pre-paid in advance for the year service. When I asked why, the response from customer service was that it was done automatically and that they do not know and cannot access the reason. I did not commit fraud. I did not violate the terms of the agreement. Sinemia says it will issue me a refund but proposes to calculate it based on the full theater ticket price of movies I have seen with Sinemia, instead of based on the monthly amount I paid Sinemia for all the unused months that still remain on the agreement. Note that the calculation of the amount of refund is not covered by the contract terms.

My prepaid account was shut down prematurely without explanation. There has also been no offer of refund for unused services.
On October 31st, 2018 I paid Sinemia $251.88 for one year of services. On March 8th I discovered that my account had been shut down for "...examples of your membership use that violates the terms of service." Upon contacting a representative to explain that I had not knowingly violated any terms, and to find out what terms were violated, the representative told me "we do not have the authorization to access that information." I requested usage history and information regarding the possibility of refund via a form on the Sinemia website, but have yet to hear anything from the company. I maintain that I in no way violated any terms of services, and yet my account has been unjustly closed with no offer of refund for the 8 months of prepaid, unused services.

Change subscription rules in between the contract without communication. Also cancel subscription for no reason
they keep changing subscription rules (many a time that means adding cost to user) without any communication and when you ask questions, you do not get any good response except that this is the new rule and deal with it. No phone number for customer service so have to rely on email back and forth and try to decipher their lousy response. finally, they *** cancel your subscription whenever they want without any specific reason or communication and you cannot do anything since this was somewhere in their 20 page long "USER AGREEMENT"