Sinemia

Zero customer service and support; yet they charge you misuse fees with no warning.
I purchased a family plan membership on 2/15/19 as part of their Valentine's special. We used our first movie pass/ tickets Sunday 2/17/19 and I was notified on Monday of a misuse fee charge of $49.16 and being "locked" from my account until I pay my fees. I was charged the above mentioned fees due to not checking in at the movie theatre we attended on 2/17/18.
Since then, I have written numerous (6) emails to customer support with no reply (they send an auto reply stating the will contact you in 24hrs and never do). I even reached out on their social media app Twitter to see if I could get help. They immediately read my post and asked for me to send a DM to discuss the matter and I never heard anything more from them. But, fellow consumers stating they are dealing with the same problem!
In regard to my failure to "check in". It was my first time use and even though I utilized the App I was not prompted (I had to download Atom, and AMC to actually proceed with securing tickets and avoid all the extra fees they kept trying to charge me at that time)
Then when you try to read and or educate yourself on the "checking in process" it's only from other users I have learned about what I am to do. The company does not provide education on this step. Their FAQ- one question on having trouble checking in and their reply says "we are currently working on it" yet they will charge you a misuse fee with ZERO customer support. The terms and policy (which I read) speaks of the check in process as a part fees that can be accessed after "GROSS" misuse. I ask you, is My first time using the service deemed gross misuse, even after a month of trying to contact the company with no success? The option I was given when I purchased our family plan was to pre-pay for 1 year.
I feel trapped using this product due to the lack of customer service and the hundreds of complaints regarding check in problems and being accessed fees and locked accounts. At this time I am looking at paying $300 for a family of 4 for one movie due to their fees and HIDDEN fees (I.e to use you have to purchase a card-less feature (they don't even send cards out anymore so it should be free?!, processing fees, convenience fees, and mis use fees if appropriate). Only communication - NONE. They don't provide a phone number or fax. Only email with no follow up.

I have simply asked for them to forgive the misuse fee $49.16, as they didn't provide any education on checking in their steps for acquiring the tickets, in their FAQ, or policies. As a first time buyer/ user it's common curtesy and good business, however, it's also good business to actually respond to customers. I'm more upset at this time to have invested in a product that if I can't check in because as their sites says "we are working on it" I will be charged for their error with no way to communicate to them. You took my gift to my family and ruined it by being greedy and shady. By far the saddest part.

I know I'm not alone and this is a case of "buyer beware". Any help would be greatly appreciated.

Thank you

Sinemia is now requiring two forms of government issued ID in order to continue using this service. This was not in the original agreement.
I joined Sinemia December 7 2018. I paid $191.88 to them for two people to see three movies per month for a year. Today, March 10 2019, I went in to my Sinemia account and I got a notice that I will not be able to use the service anymore unless I upload to forms of government ID plus a picture of myself holding the ID. This seems very unnecessary. No other business requires this and it seems an invasion of privacy. As well as possible identity theft.

Have problem with application, customer service, terms and conditions, extra fees, and refund.
On Febuary 23, 2019 I went to see a movie and received and error said,"Check email". I checked email and there was no notification. I checked my sinemia account and it posted that government id is required to use the service. I emailed sinemia to ask for question and to resolve the problem.-Emailed due to no phone number given- I received no response from customer service. Four days later I emailed again and did not receive a response as a result I kept emailing them. Finally I got a response said,"Nonrefundable". At this point I just want my refund for the remaining months because Sinemia application is hard to use, customer service does not reply until I spam Sinemia, extra fees charged to my credit until I got a physical card, and frequently change of terms and conditions.
After a week later they somehow turned on ticketing feature. I started to go see a movie again. Then March 9, this government id requirement popped up again. So I could not use it when I went to see a movie. Again no email notification, I only found out as I was at the theater and about to see a movie. I do not agree with this government ID requirement because Sinemia did not require when I signed up. And it was not in my terms and conditions when I signed up. Sinemia posted and modified terms and conditions as they see fit. Also all these hidden fees was not in the terms and conditions. Sinemia is a scam, has unethical business practice, and pushes customers away because they use the service as it intended. I would not recommend Sinemia to my worst enemy.

This company will end up facing a class action lawsuit. The laws are clear when it comes to false advertising and misleading emails about fees. They will charge you for the plan you want and then will tell you after you are charged that you have to wait 2 weeks to use the service, OR pay $10 to use it right away. Their claims would be legal if they have an "*" and explained in fine print their practices they would be good, but this is intentional deception. Start the lawsuit folks, there is a massive amount of people impacted here.

-I hate Sinemia. I signed up for a 1 year subscription and after four months, they allege I violated a term of the agreement without specifying what I did wrong (I haven't violated their terms) and unilaterally terminated my membership. I have repeatedly demanded to know what exactly I could have done wrong but they refuse to answer my simple question.
-I suspect they terminated my membership because I paid $8.99 a month in advanced for a one year membership and I go to the movies often and maybe I am costing them too much in comparison to a person who does't go to the movies so much.
-Another thing that is bothering me, after they terminated my membership. They didn't automatically offer me my money back for the unused 8 months of my subscription. I had to request my money back and to this day, I still have not stated they are returning my money.
-Sinemia's customer service sucks! They make it nearly impossible to talk to anyone or even find their service number. To this day, I have been unable to actually speak with anyone.
-The system that they have in place to buy tickets is really bad. There are so many steps that you have to follow and then they charge you $1.80 on their side for every ticket that you buy and then another $1.35 from the website that you purchased from.
-Please save yourself a lot of headaches and use another subscription service.
-PS. I would have given Sinemia a 0.0 star rating or maybe a half star rating but it was not possible.

Bait and switch after starting account and terminated for no reason, Zero customer service response to numerous emails with no explanation for termination and no offer to refund. This company is committing fraud on a large scale. This same thing is happening to a lot of people according to Facebook and Reddit posts.

Sinemia arbitrarily terminated account without being in violation of the ToC while not providing a fair refund for the annual subscription I purchased
I purchased a Sinemia movie a day plan and paid for it annually with my credit card. After less than 4 months of use Sinemia terminated my account that was in good standing, and without any ToC violations. This was agreed upon in the ToC when I subscribed to the service that they can do this.

What was not agreed upon was that they would retroactively force me to pay full price for the tickets I acquired using their service over the course of my plan. This was not outlined in the ToC or ever mentioned in any materials during subscription or use of the service. They have taken it upon themselves to add up the full price cost of every movie ticket I have used and take that amount out of the cost of the subscription and give back whatever is remaining. Essentially forcing me to pay full price for movies I would not have seen had I not had the Sinemia subscription.

Had they simply cancelled my account and refunded me the difference between the termination date and the end of my subscription like any reasonable company would have done there would be no problem.

My wifes account was also terminated in the same way, along with many others who have expressed their discontent online. Sinemia has essentially scammed my wife and I out of $719 by falsely advertising 'a movie a day for $29.99 a month' and then a few months down the road forcing us to pay full price for movies we would not have seen without the subscription.

The way they did this is nothing short of predatory in nature.

Sinemia offered a service, charged an annual membership for it then later changed their ToS and eventually cancelled my account under false pretenses
I signed up for Sinemia in September of 2018, paying their annual membership fee of $119.88. Over the next few months they proceeded to change their terms of service; including requiring scans of a photo ID as well as adding extra fees.
As of today, March 7th 2019, Sinemia then went on to cancel my membership. I have reached out to try and find why my membership was terminated but they will not provide specific reasons or evidence as to why my account was terminated and they will not offer a refund. The generic message I received after finding out my account was closed said I may be eligible for a partial refund. But I have filled out the form they requested and have not heard anything from them.

I subscribed to Sinemia's movie membership for one year with my plan starting in November and was illegitimately terminated from service.
I subscribed to Sinemia's 3 movie per month service in November and was terminated without notice (along with many others, it's popping up online) for vaguely terminated. I wasn't even notified that the account was being terminated or that I may have violated a term of the service, which I know that I did not. When I went to use the service on the app, I was directed a log online to see a notice, which in part said "Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated." And goes on to list some potential reasons. Both me and my girlfriend were terminated and not once did we violate a term of the service. They have no way of reaching someone other than sending an email. They couldn't reply and give me a reason why and were unwilling to do anything about this. The exchange of emails can be found here.
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Sinemia Movie Subscriptions Service cancelled my annual account with them due to "suspected fraudulent" activity on my part.
I have a complaint regarding Sinemia Movie Subscription Service. On November 26, 2018 I paid via my Capital One credit card $335.88 for a movie plan that consisted of movie tickets on the "Family Plan" for 4 adults to see one move three times a month. I also paid a fee of $9.99 on 11/26/18 in order to use the plan via on-line ticketing agencies (Fandango, Atom movie tickets, etc.). On 12/1/18 I paid a fee of $59.96 to obtain a debit card from Sinemia which would enable me to purchase tickets directly at theatres via the Sinemia subcription service which would add the cost of the tickets on the debit card after I requested them via the app. Having the card enabled subscribers to avoid paying the on-line convenience fees charged by Sinemia for each ticket. I did not get the card in the mail until almost mid February however. Sinemia claimed the card had been returned to them in the mail, yet I was never contacted. My account with Sinemia showed my correct address. It took many attempts at contacting Sinemia via Twitter. The company has no customer service phone number. Finally, I got the card in February.
I belong to a Facebook Group that follows Sinemia as well as MoviePass members who write in to review films, mention problems that they may have with Sinemia or MoviePass apps or the companies themselves. For a week now, members have been posting about being cancelled by Sinemia due to "fraudulent activity" on the part of the member. Sinemia members have been very irate and posting that the company is a scam for cancelling member left and right, especially members who have paid for annual subscriptions. The Revdex.com is being copied on this as well. The Revdex.com is, I'm sure, familiar with the company and it's shady, to say the least, business dealings.
Today, 3/7/19, I attempted to use the service via the app and was advised that my account was terminated due to "suspected fraudulent activity." I committed no fraudulent activity. I simply used the service as intended according to the company Terms of Service Agreement. I filled out a form on-line with Sinemia to get a report of my usage history and for Sinemia to advise me what "fraudulent activity" I'm suspected of having performed. Apparently I will get an email from them when they determine my "fraud."
By my calculations I should get in refund $27.00 a month fee x 9 months= $243.00 and the pro rate of the card fee $59.96 of something, seeing as I only was able to use the card twice! The company scams individuals in to paying for annual subscriptions, then charging for the debit card, then cancels subscribers who dare to actually utilize their service. By all accounts this cancelation of accounts has been happening to many, many subscribers. The company is apparently based in Turkey, so I'm not sure how the laws apply, but if they are doing business in the United States I would hope that the company must be accountable for it's fraud and the acts that it has committed against it's subscribers who have acted in good faith in purchasing a service which the company has not honored.
The notice I received on the company website noted, "Please fill in the form to get detailed usage history and apply for a refund. The refund amount will be based on the difference between your payments to Sinemia and the cost of your ticket purchases. Once calculated, you'll receive a full refund for the remaining amount."
Others in my Facebook group have commented that this is absolute fraud on the part of Sinemia and I concur. If the company is not going to honor their agreements with individual subscribers, the individual subscribers should be reimbursed for the remaining period on the annual subscription that they paid for... the monthly charge that we already paid to Sinemia with our fee. Not the "cost" of the theatre tickets at the box office. This make no sense other than the defrauding of consumers on a widespread basis that Sinemia is attempting.

My annual account was terminated without cause and no notification was provided.
In August of 2018 both my husband and I purchased a yearly account with Sinemia for 179.88 each. Over the past 6 months we have put up with constantly changing processes in how the service works as well as times it just has not worked at all. Recently we were told we had to go through additional identification steps and upload a picture of our drivers license and a picture of us holding our drivers license which we did although it felt a bit invasive. Today when logging into purchase tickets, we were both greeted with a note on our individual accounts letting us know our accounts had been cancelled, claiming violation of TOS. It did not specify how we violated the TOS but instead listed a few of them - none of which we have violated. No notification was sent to our email even though our emails are tied to our accounts, nor was any information shared through the phone app which is usually how we interact with their systems.

My account does not have a number that I *** find but it is aligned with my email.

In addition to the 179.88 paid for the yearly membership upfront, I have also had to pay over $20 in fees which were introduced a few months ago. Although that was annoying, I still went along with it at the time.

I agree they have the right to terminate my account if I violated TOS but in this case, I am confident I did not and skeptical that they are not even able to tell me what I did that apparently was in violation.

The fact that both my husband and I were terminated, as well as a number of others based on what I am reading online, this seems like some sort of scam where Sinemia is trying to cover up for some other ulterior motive.

Sinemia is offering a refund although the language implies that they will refund the different between what I paid them for the service and the actual cost of the movies I saw which likely means I will get none of my money back, even to accommodate for the next 6 months of service which I had already paid for!

I paid for a one year premium service. After 2 months of service they canceled my service and made of false claims about me.
I purchase a one year of premium service (I paid a total of $374.87). This service was supposed to let me see one movie per day (30 movies a month) for a year. After two months of service, the company claimed I violated the terms of their service and they cancelled my service. I have not violated their terms of service. Now they say I will be charged the cost of each movie I saw. I paid for their service to let me see more movies at a savings. They have gone back on their promise to me and are trying to charge me the actual cost of movies I saw. Their claim of fraud and violation of service is merely a tactic to try to go back on the promises they made to me. There are numerous reports on the internet that they are doing this to many of their customers.

Did not deliver service as promised when purchased.
Purchased service in late September 2018, waited for debit card to arrive, which it never did. After purchase, Sinemia had changed the method to purchase movie tickets to an online service instead of the debit card. Online movie tickets purchase include extra fees through a 3rd party provided (i.e Fandango or such) which would not have been charged with the debit card. Began dispute with our credit card company who reached out to Sinemia for a response. Sinemia responded on the LAST possible day, leaving us 0 days to react to their response. Consequently, the charge is back on our credit card for the full year subscription. We have emailed Sinemia customer service about rectifying this issue, as since our complaint (and MANY others against this company), they have re-instituted the debit card, but with another fee attached. We requested that debit card be issued to us free of charge and reset our annual subscription date to the date of issue of the debit card. That request was made February 11, 2019 and we have not received a response. We have never used this service and now based on their abhorrent customer service, will never be able to use this service. I would like a refund for the annual subscription price I paid and have not been able to use.

Terminated my account and my mother's account claiming that are accounts were fraudulent. This is incorrect.
Both my mother and I (same address, accounts under different email addresses and names - my account is under *** and her account is under *** - Name ***) had our accounts terminated "by the system automatically."

We purchased a year in advance, 30 tickets a month, on 9/18/18. Cost for each account was $359.88 PLUS an undisclosed $2.88 per person "ATM" fee as is stated on our bill which we did not authorize. Charge went through 9/20/18.

Paid $9.99 for instant activation for both accounts. Plus another ATM fee of $.08, also undisclosed.

At the time of purchase it was understood that we could get physical cards. Contact Sinemia support via Facebook on 9/22/18. They replied on 9/25/18 and said that cardless was the only option for new customers.

11/24/18 unable to check into movie. Had to get tickets ourselves. Contact support via facebook and email on 11/24/18. Never heard anything, Sinemia never read it either. Contacted them again on 12/03/18, still nothing. Send email saying disregard previous emails on 12/08/18 as issue had been resolved. Was without service for over two weeks, that is half of a month.

Continuing to get ATM charges of $.01 during each transaction, all undisclosed, all not authorized.

All payments were made via card attached to our Sinemia account.

Contacted Sinemia for resolution on account via email, facebook, and twitter. Heard back via facebook and email. Informed that

"We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit www.sinemia.com/terms for the terms of service.You are eligible for an adjusted refund based on the difference between what you've paid to Sinemia and your spending which also includes the cost of the tickets you have received through your Sinemia membership. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.sinemia.com/memberOnce you submit the form, you will receive your payment and spending details as soon as your report is ready. Please note that turnaround time depends on the length of your usage history."

I replied, "I submitted it Sunday and was expected to hear back within 48hours. I also want it noted that the termination was unfair, I did nothing fraudulent with my account, and expecting me to get a prorated refund based on the cost of the tickets because the system terminated my account unfairly instead of providing me a refund of the service I am unable to use (March-August) is loathsome.

Thank you for your time and I'm aware there's not much that you can do. Have a wonderful rest of your day"

Application is preventing me from booking movie tickets by telling me I need to update. I already use the latest version of the app.
Since I've updated the application with the latest version this week, when I try to book a movie ticket, I get an error message telling me I need to update the application in order to be able to use the service that I've paid for.

I've tried uninstalling and reinstalling from the Google Play Store. I'm using v.3.5.5 which is the latest version of the application, and still get this error message.

I've tried contacting Sinemia customer support on Twitter. They told me to download the original version of the app via Google Play Store, which I've already done. After that, they told me they've forwarded this issue to their tech team and I didn't had any news since then.

I am totally unable to use the service for which I've paid more than 200$ only a few weeks ago.

A lot of users are reporting on Reddit and other social media platforms that they are also unable to use the app, either because of this error message or because the list of theatres or movies simply won't load. Hundreds of users on annual plan like mine also reported that their accounts were abruptly terminated with no valid reasons. It seems Sinemia is preventing people on annual plans like me to be able to use the service they paid for.

My account was canceled due to negligence on their end.
I paid the membership for the year. The company started doing a verification process on all members recently. When I was asked to confirm my identity I did by providing Sinemia with my license and another picture with me holding my license. After a short time I got an email stating that they couldn't verify my identity so I re-uploaded my picture with my license and even went a step further. I put the same picture of me without my license as my profile picture and updated all my information to make sure I was doing my part even though it wasn't a requirement. I reached out to them however they have no phone number and have horrible costumer reviews on reply's. I had informed them that my name used to be *** and is now *** due to marriage. I updated all my information so this isn't something I needed to inform them on because it's visible for them to see on my profile and that my picture matched the information I sent them. They however terminated my account and said it was due to lack of confirmation and verification. I did nothing wrong and have followed their terms respect fully.

Senimia cancel my annual membership, want to refund the amount minus ticket cost
Begin date of membership: 8/14/2018
Date terminated: 3/7/2019
Cost: $191.88 annual membership (see two movies per month for 2 people-Family plan)
Months remaining on plan: 4 months on annual membership
Amount should be refunded: $63.96
$191.88/12= 15.99 per month, 15.99 x 4= $63.96
*Sinemia notes they'll refund the balance on the subscription less the cost of tickets bought.
*I should receive prorated amount of the annual membership
*Never had a misuse fee, always checked-in, terminated for 24 hours due to not refusal to provide my driver license info but finally just submitted against my better judgement and account was activated again

Company cancelled service without warning and for no discernible reason after history of delays and inconsistent practices, making service unusable.
I purchased a year-long subscription to Sinemia's service ($9.99/month, or $119.98), which advertised that uses would be able to purchase a ticket for three regular-priced movies each month for a flat monthly fee. From the very beginning, the company began to up-charge me, first with a one-time fee to accelerate the starting process ($9.99).

A few weeks later, they began adding a fee, also never mentioned in the original agreement, of $1.80 per ticket. The poor design of their mobile app made it difficult if not impossible to "check in" to a film (theater not showing up on a list even when you were standing at its ticket counter, the film you were seeing not showing up in their app even though you'd just bought a ticket for it, so obviously, it was showing), which then incurred their "misuse fee," which was the cost of the ticket itself, billed to your credit card.

When they decided to reinstate the physical credit card system, I opted for that, as their single-use credit card number advance ticket purchase system was always unwieldy and buggy; that's another $14.99, but it came with the promise of never having to pay another $1.80 fee. Little did we know that shortly after delivering your credit card to you, Sinemia would then freeze your account until you sent in a scan of your driver's license and a photo of you holding it, to "verify your identity." After two weeks of back and forth with customer service representatives who didn't seem to be aware of what their own company was asking for, I was finally "approved" and the hold was lifted on my account. The next day, I went to purchase a ticket with my card, which I hoped would be the first of many over the next few months, as I could not imagine any more hurdles the company could think of placing in the way of successfully and legally using their product, which I had long ago paid for. Aside from the fact that their app did not let me choose a film to see, and suggested that somehow I was seeing "Teen Titans Go! To the Movies," a film that came out in 2018 and is not, to my knowledge, in any theaters, I was ready to purchase my ticket to "Fighting with My Family" when I was informed that I needed to visit the company's website for an important message. That message turned out to be that my account had been terminated.

I have never engaged in fraudulent activity, never shared my card or number with anyone else, never used it to purchase something other than a movie ticket. The only mistake I made was forgetting to check in (as the app is totally counterintuitive and for a long time had a very short check-in window, which they have since fixed, an admission that they weren't giving customers long enough to check in), but for this mistake I paid my misuse fee. I've never violated Sinemia's terms in any way, and in fact have gone out of my way to comply with a service that is capricious, poorly designed, ever-changing, and in violation of its own user agreements.

Unable to use the service as promised. Now they say I have violated their terms.
I have not been able to access and use the 3 sets of tickets per month that is promised in the contract. There is always some issue that prevents me from using the full service, typically, their CC will not work to purchase the tickets. Now they have canceled my account without any explanation except to say that I have violated their terms.

They state that the member can waive convenience fees if the site we use to does not collect; but their app doesn't permit entering zero conf. fees
Sinemia is involved in fraudulent and non-transparent biz practices. They state that the member can book tickets waiving convenience fees if the site we are permitted to go to does not collect such fees. But the Sinemia app doesn't let the member enter a fee less than $0.90. In effect, even though there is no convenience fee I need to pay, Sinemia collect 90 cents per person additionally. As an technical person, I know such inputs can be validated to conform to what is agreed upon, but this practice looks intentional on part of Sinemia.