Sinemia

Sinemia cancelled my membership claiming I viloated their Terms of Service yet refuse to provide me with an exact example of how I did that.
I have been a meber for months and have endured many of their terrible practices. All of a sudden they cancel my memebrship with no warning and without a detailed reason why. They just say I violated Terms of Service. They will not tell me anything more than that and say they cannot access that information.

I bought a year long subscription for 3 movies a month for a year. I was suddenly terminated due to "violating terms" and my money not refunded.
I have not violated any terms of service. My account is linked my email ***. Large amounts of people on social media have had the same thing happen to them even though they too claim they have not violated Sinemia's terms.

Sinemia canceled my account without warning and without explanation.
I signed up for the unlimited plan on 10/14/18 (1 movie a day/30 per month) and paid in full in advance (approx. $360). On 3/2/19, they wrongfully terminated my account. I didn't receive an email notification. I attempted to reserve a ticket through the app on my phone, and during the final step I received an error message advising me to check my account on their website. My online account stated that my account was terminated due to violating one of their terms, but they did not state which. In order to find out, I had to order my usage history but there was no timeframe provided in which I'd receive this information. I contacted them on Twitter on 3/2/19, but only received the same generic response; they would not disclose the reason I was terminated. I still have not received an explanation nor a refund for the unused months they are unwilling to provide. I did not violate any of their terms and was always careful to follow the rules. It appears they may have run out of funds to continue the company so they are erroneously canceling accounts.

After signing up for a 1 year contract at a specified cost the company add fees hiking the cost without any recourse.
After signing up for a 1 year contract the company unilaterally implemented $1.80 per ticket processing fees. Then most recently they changed the app so that even if a third party ticketing service does not charge convenience fees they either require you to pay them $0.90 per ticket or use another service that costs $1.50 or more. All these fees add up to the point it is no longer cost effective and the ticketing process is so labored that it is ridiculous. I want them to stop charging fees and refund them or let me out of this stupid contract that they keep changing the terms.

I bought the annual unlimited plan and used the service appropriately, but was dropped and will now be charged for all movies purchased.
I bought the annual unlimited plan and used the service appropriately, but was dropped without a chance to defend myself. I believe that I was dropped because I used the service too much, but again, I bought the unlimited plan so I bought the right to use it as much as I wanted.

It is false advertisement to provide an unlimited movie plan, but then to drop people if they use the plan.

Additionally, I and will now be charged for all movies purchased. Again, this was not the agreed upon conditions of purchase. If I will be unfairly dropped, then I would like a refund of the remaining months of my annual plan.

Also, many people are reporting the same issues. Indicating that this company is targeting certain users and dropping them. I believe they are doing this to people who are using the plan the most, even though the conditions of purchase allow people to see unlimited number of movies.

I would like a full refund of my annual membership, or at least a refund of the remainder months of the membership.

Company advertised one price and required full 12 month payment upfront. Then charged unannounced fees.Later cancelled membership without just cause.
Many issues with this company.
1- Agreed to a card based service offering a total of 8 movie tickets per month for 12 months for $31 a month.
Cards were never sent, forcing me to book online and incur two sets of service fees per useage, causing me to pay roughly $34 per month in addition to the agreed upon and advertised plan purchased. This more than doubled my costs. Eventually physical cards were made available, but for a $60 fee. In original sales agreement cards were to be provided for free.

2- Company did not provide service as agreed- often having payment methods that faild and resulted in failure to view movies that were pre-purcahsed.

3- Customer service is 100% unresponsive to Email. Attempts to contact them often result in auto-reject of Emails due to full inboxes at the company.

4.- My plans required me to "check in" when at the theatre using my plan. I did not check into one movie. There was record breaking snow in Seattle and my car was stuck in the snow, I couldn't get to the movie. I tried to reach the company to let them know in advance, but again, 0 customer service availability.

I was informed that I needed to pay a $48 misuse fee for not checking in or else I 'd have my membership canceled. I paid the fee within hours of receiving the communication. Vendor canceled my contract despite this. I now have 6 months worth of prepaid movie tickets that I won't be able to use.

Company remains non-responsive to my multiple attempts at customer service resolution on this and many other issues over the past six months.

Sinemia terminated my account without any warning me and by accusing me being a fraud without any valid evidence.
My membership account which was paid with full price for yearly has been terminated today for the possible following reasons.

-Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity

-The use of multiple Sinemia accounts in the same device resulting in financial abuse

-Reasonable suspicion of fraud and/or abuse

-Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases

I contacted them several times explaining I did not do any of those and they have to show me a valid evidence since they are accusing me with being a fraud. They replied me it is their automated system doing that and since they do not have any control over their own system they cannot provide any further details as they do not have access to such information.

I did not commit any of the actions and so my account terminated wrongfully.

Money charging every month even after paid full for Year
I have been paid total full amount for annual plan for sinemai one movie day per two people. First month plan renew date shown as FEB -2020. Then all of sudden this changed to month to month renewal for the amount of $11.88. Feb-2019 month amount already charged. Which mean charging again after paying total annual amount. I have been sent couple emails and contacted in facebook as well but I didn't get any response from sinemia. Sinemia has very poor customer service.

Details about my Account

***
+X XXX-XXX-XXXX
***@gmail.com

The Sinemia app gave me information which would not process for ticket payment, and I'm seeking reimbursement for tickets I had to buy.
Sinemia's product is to pay them a fee, and then be able to buy greatly discounted movie tickets. I have a plan which allows for 3 movies a month, as does my girlfriend, *** (***@gmail.com in Sinemia's records). On 12/16/18, we both tried to use our accounts to purchase tickets, but neither account's payment information was accepted as valid. Sinemia's customer service is only accessible via email at ***@sinemia.com, so I immediately emailed for assistance but got no response. I then purchased both of our tickets and emailed evidence of that to Sinemia in order to receive reimbursement for their app's failure. Neither *** nor I were over our alloted movie limit, and we had both paid for the month of December, so the service should have worked. Sinemia has not responded to my initial email from 12/16/18, nor have they responded to follow up emails on 12/26/18 and 2/2/19. I would like reimbursement for the two tickets we had to buy.

Service was not as advertised, changed the terms of service with out notice or consent.
I contacted customer service multiple times about issues with their app and then was charged fees for misues that I didn't have. I then had my account suspended without notice even though I verified my identification as they asked and it was accepted. I have contacted them about getting a refund for my prepaid membership that they cancelled without my consent and that they couldn't provide me an exact reason for.

Sinemia has refused my ID verification documents and have charged me over $50 in the last two months even though I haven't been able to use it.
In early February, Sinemia indicated they would need me to verify my identity before I could continue to use Sinemia. Specifically, Sinemia asked for a government issued picture ID and a selfie of me holding the ID. I first submitted a copy of my employee badge, which was issued by a government entity and had my picture on it. This was denied. I next went to the driver's license division and obtained a temporary driver's license (because my wallet had recently been stolen) and submitted that as well. Again, this was a government issued ID with my picture on it, but this too was rejected by Sinemia (My actual driver license would not come in the mail for 6-8 weeks, I was told). I also discovered that Sinemia had charged me over $52 for each of my last two monthly bills - this is almost 3 times the monthly rate that I had signed up for. Sinemia has not responded to any of my emails or direct messages since 2/25th, which was eight days ago.
Account: ***
name: ***
email: ***@slco.org

Charges:
2/14/19 - $54.30
1/14/19 - $52.99
12/13/18 - $17.99

Bait and Switch. Service requires full year contract paid upfront. They then add more fees every few months. They refuse to respond to CS inquiries.
When I signed up for the service, the marketing material indicated a set amount paid for the year will get you 2 movies per month for any showing, including IMAX, 3D, etc.

I paid the full annual cost. Then found out that they require you to book online. They then pass the convenience fee on to the buyer. A few weeks later, they started charging a processing fee for each booking. Then you could only do one of your tickets per month as a special showing (IMAX, Dolby, 3D, etc)

On Feb 14th, I had booked a ticket and showded to the theater early to purchase food. Because of the early arrival, the prompt to check in was not there. Unfortunately, I didn't remember about the checkin until after the movie was over. I immediately pulled up my phone, but it was too late to check in. I emailed them immediately about the error and I have yet to receive a response. They did email later that day saying they locked my account until I paid for my tickets in full due to the failed checkin.

I have sent follow up emails which continue to be ignored.

Sinemia is the most dishonest business I have ever come across. No customer service. The website doesnt give you all the details. Rules becom evident after the fact. No way to fix things. no response to email inquiries. I do not recommend.

Got the annual unlimited plan, and used it a lot. They just dropped me and now will be charging me per ticket I bought....which was not the agreed upon terms of this contract.

Should be illegal, terrible service. DO NOT USE

This company is a total scam paid for 1 year subscription was only able to use for 4 months than they terminated it they only want people that pay and don't go to the movies if you use it they cancel your subscription will not respond to emails to tell me why they cancelled it will not offer refund for 8 months that I didn't use

Like so many others, I also wish I could give 0 stars. The customer service is awful and leaves you feeling frustrated and cheated. Here's the deal I spent $84 on a yearly subscription. I used it once with no issues, although it took me longer than I liked to complete the transaction because of all the tedious manual steps you need to take in order to actually buy movie tickets. The second time I went to use it, I tried using the mobile app. The app told me that I needed to log into their website and upload photo id, plus a photo of myself holding that id next to my face. This process felt totally sketchy, but I was already $84 in the hole and on the way to the movie theater, so I did it. It took me about 45 minutes to actually give them this info using my phone, because their website was so buggy. After this, it took me another 15-20 minutes to actually purchase movie tickets using a combination of their app and the Regal app. After this trying experience, I finally went to the theater and enjoyed the movie. Right after the movie ended, I remembered I had forgotten to check in. I had never gotten a push notification or any kind of reminder from the app to check in. At that point, their check-in window had already expired. I emailed them straightaway with a screenshot of my ticket, but did not receive a reply from their customer service until after I'd already received a "misuse fee" charge from Sinemia. I had several more exchanges with their customer service, where I even sent them a screenshot of my Google Maps location to prove I was there at the theater at that day and time. They maintain it's their policy to never remove a misuse fee if the user never attempted a check-in. I ***'t believe any reputable company would not give a new customer a pass *** this sort of situation. On top of all of this, it costs $45 to order a physical card, and if you don't have a physical card, you have to pay the processing fees every time you buy tickets. None of this is worth the frustration. Please learn from all of our experiences and do NOT sign up for Sinemia.

Sinemia charged me a "misuse" fee when the issues was their fault and now have terminated my membership due to "fraud" when none occurred.
I purchased a year long movie membership to Sinemia in August 2018 for $191.88 In December Sinemia charged me a $40 "misuse" fee for not checking into a movie on their app when it was impossible to check in because their app was not working. I could not use my membership until I paid this fee. I emailed customer service multiple times and they repeatedly denied my explanation and enforced this fee. If you google this issue they did this same thing to many other customers and it has been written about on the news website Business Insider.

On Sunday, Sinemia terminated my membership saying due to "fraud". Again, if you google it they did this to a lot of members this weekend and it was again written up on Business Insider. I have not done any fraud, I am a guy that goes with his wife to the movies and uses the Sinemia service. I have not done anything wrong and abided by their rules. Their website said they will evaluate a refund and while they don't owe anything because of the fraud, they will review the remaining unused membership again "the actual costs of the tickets purchased" and issue a refund for any difference. That is no way to issue a refund like any other membership it should be for the remaining unused months.

I have emailed customer service with no response. They do not have a phone number.

They charged me for a plan extension that I did not agree too twice $155.19.
My wife *** purchased me a free 1 year trial version of Sinemia. During the registration process the asked for my credit card number and advised it would not be charged. They then charged me twice now for a plan extension for $155.19 CAD. I have attempted to contact them on several occasions, with no response. I have never used their site to book anything. They did not respond and refused the dispute my bank attempted as I was out of the country when the sent me a letter to contact them back.

Paid annaul service fee but my account got deactivated
Sinemia is a scam! So many issue and hidden fee but no support. I was charged "misuse fee" because I couldn't do "check-in" process while I was at theater (the "check-in" date is 3 days after the movie ticket date). Contacted Sinemia and they said I might just got a warning flag since it was the first time missed check-in happened. 3 weeks later, I realized I was charged ""misuse" fee in the amount of the ticket on my credit card. I contacted Sinemia but received no support. When contested with credit card, Sinemia cancelled my service that I paid up front for a full year. Sinemia said the only way to reinstate my account is to pay for the misuse fee. I gave in since annual payment I paid up front is larger than misuse fee. However, even after I agreed to pay for misuse fee that I shouldn't be responsible for, my account is still deactivated thus far. They purposely try to prolong "deactivated" status so the member ***'t use the service after taking my annual payment. Terrible!

they charge hidden fees, and misuse fees when their app malfunctions and then terminate membership for false reasons
At first the company charged hidden fees to use their service that boasted you could see on movie per day with the business model. Then charged you a another fee to ACTIVATE your membership above and beyond the annual membership fee. THEN they would charge a processing fee every time you used their card less feature. Sometimes you would get charged two fees for the same transaction. then their app would require you to check in to prove you were at the theater, but the app would not work right and would say you are several thousand miles away from the theater when you were actually in the lobby of said theater. so then they would charge a "misuse Fee" saying that you failed to check in. this happened to me SEVERAL times. Now they have say that I have misuesed their service, which I have not, and they closed my account more than 8 and a half months early. and they NEVER respond to any emails that you send them through their app or their website, and they provide no phone numbers so that you can talk to a live individual. at best you get an automated response from them.