Sinemia

Sinemia app continues to lock up while at the theater making it impossible to check in.
I have on several occasions went to check in to the movie, only to have my app either not load or freeze. I have contacted them and told them the problem, which they completely ignored. I get charged a ridiculous fee, that is more than just paying for the movie in the first place. This past week after contacting them, they closed my ticket saying I didn't respond, when I had responded 2 times. Very poor communication, app and fees. Ny account is locked which is ridiculous!

Random fees being incorrectly charged
Sinemia is a company that advertises movie passes to watch 2 movies a month. I bought tickets using Sinemia went to the theater and did clearly check in. Not sure what is missing here. There is none on the phone. I did go to the check in feature when entering the movie hall and did check in for the movie.

They charged me a misuse fee. Not sure how the app did not register this. I was trying to book a movie today and this is blocking the advance registration. So basically I am stuck from using the service till I pay my fees, which means my monthly movie subscription is going waste. This is such a scam company I cannot believe it.

Membership services were not provided. Followed all instructions and it was impossible to see movies. Company woukdn't address issue orprovide refund.
December 18-purchased membership subscription to see 3 movies/month. Used membership to see one movie, ordered ticked and company provided a debit card number that was used at theatre to purchase ticket. Service was difficult to use so I ordered a physical card and authorized payment, card was supposed to be issued in 30 days. Jan 19-attempted to see a movie, followed instructions but didn't receive information to purchase ticket. Paid for movie without use of Sinemia. Waited for physical card for ease of use to see movies. Feb 19-physical card wasn't received. Attempted to see movie. Received message to upload ID (driver's license) and a photo of self holding ID, but no way to upload photo. Paid for movie without use of Sinemia. Contacted Sinemia and was provided instructions to upload ID. Uploaded ID and phot of self holding ID. Again ordered physical card for ease of use, was charged for physical card. Several days later attempted to see movie. Followed instructions to purchase a movie ticket, received a debit card number to purchase ticket. Tried to purchase ticket with debit card several times (made sure to use information and zip code provided by Sinemia. The card was declined every time. Went to movie theatre and clerk at theatre tried to enter debit card information. Clerk stated there was a message to check into movie. Attempted several times to check into movie; however there was no way to check into movie. Paid for movie without Sinemia. Emailed customer service several times to explain situation and ask for refund. Customer service said they do not provide refunds but would add 1 additional movie to my pass that I could use in the few days. Explained how to use service. I looked up the founder of Sinemia and found him on LinkedIn I, I sent a message to the founder but did not receive a response. My next email explained that I followed those instructions and service was. It provided by Sinemia as promised so a refund should be due. I requested to speak with management and provided my phone number. Sinemia never addressed the pertinent issue, I was unable to use the membership and see any movies as agreed. I requested to speak with someone in manangenent several times and provided my telephone number, that was never addressed. The email responses continues to come from ***. They assured me that the subscription would work the next time I use it. I paid 19.99 to sign up and 8.99 in December, January and February and 24.99 to purchase a physical card. I asked for a refund for all of that less the $10 for the 1 movie I was able to see in December. Unfortunately I did not look up reviews prior to making this purchase. Now that I have I see that others have had simple situations. I believe that I am due a refund since the company did not provide the service as promised. I believe that the company intentionally made the first use possible.

Disrupted service and unwilling to refund subscription
Sinemia blocked my account without any misuse issues. Now they are infringing on my privacy by requiring a government issued ID be submitted to them in digital formats. On 2/25/19 I attempted to cancel my subscription. I was not allowed since I have pre payed for a year subscription. I contacted Support and was told refunds are not possible. I don't think they can block my account and then not provide a refund. They are not providing the services agreed to. (Even when the service worked as intended, it was cumbersome and complicated and fraught with additional fees). I want my fees refunded.

Sinemia's customer service is terrible. I purchased an annual plan, big mistake. My wifi signal wasn't strong enough at the theater, so I was unable to check in. I saw the movie and when I got home immediately emailed them about the situation. They replied right away, but the problem was they offered no solution. Basically telling me they would probably waive the fee. First offense, and they claim they won't penalize for the first offence. I went to my account, and there was the fee. I have reached out to them three times via email, and it still has not been resolved. I even bought a data package for my phone so I could check in properly. If I took all these steps to fix matters, you would think the fee would be waived.

App doesn't work
Even before I tried to use their service to buy discount movie tickets, I suspected it might not be on the up and up. But when I tried to cancel, they said i'd already agreed and that I ***'t have my $107 back. So, after a needless delay of two weeks, they finally activated the service (I could have avoided this delay by spending $10), I tried to use it. It's confusing, but I think I figured out how to buy a ticket with it. But then when I went through all the many steps to do that, their app just said "connection error" and made me start over. Despite that, it still charged me $1. This is clearly some kind of scam and I fell for it. I just want my money back. They haven't provided a service. Basic decency would dictate that they'd stand behind what they're supposedly selling.

The cardless APP only process *** be difficult to navigate. Also I purchased a gift card from Sinemia 2/15/19 when I attempted to use it I received a message stating I cannot use it until 3/1/19. An email was sent to customer service 2/15/19 as of 2/24/19 I have not received a response. Almost 6 months ago I sent a question by email, no response!!

False Penalty Fee & Terrible Customer Service
I have a Sinemia premium service that has been faulty both when I try to purchase tickets online and when it is time to check-in. During my last theater visit, I tried to check-in but could not as the app wouldn't let me. Sinemia then notified me that I had a $16.25 misuse fee that I needed to pay in order to continue to use the app, which I already paid for a year membership. I've contacted them 6 times now, 5 times via email and once through Facebook, and have not received a reply to my inquiry.
This happened to me previously when I first signed up for Sinemia Premium. At the time, Sinemia was sending out physical cards to members, but I never got one. I waited for 6 months, all the while contacting Sinemia. They did respond to me one time saying that sometimes, cards took a few weeks to reach customers. It is now ten months later and I never received a card. In fact, they now charge customers if they want a physical card, or customers are required to pay an additional online fee per movie ticket purchase. I gave up trying to resolve this matter because six months of follow-up is exhausting and frankly, just unnecessary.
I received an email from Sinemia a few months ago guaranteeing better customer service. I believe this was a generic email sent out to all users after the many complaints filed against Sinemia. But I have seen no change in the way they handle issues like these, and in fact, it seems to be getting worse.

Hidden fees. The app does not work and customer service is non existent
I signed up for a year with the service. It works half the time and is extremely convoluted. They charged me LARGE MISUSE FEES. I looked for a way to contact the company an the email address is just loops back to the same help page. Not a valid email address. The first time I had a huge issue I was not contacted until left a scathing review on Trust Pilot. They overturned my 49 dollars of fees. I used the service again and it worked. The very next time I followed instructions. I said I had found the theater. I used the credit card and I tried to check in. It was saying that I was not near the theater. I emailed the company again and sent a picture of the screen and a screengrab of my phone while I was trying to check in. I angrily emailed over five times and didn't hear back... a WEEK later I got an email saying sorry for the delayed response and asked for my stubs. I don't have my stubs a week later. They charged me 29.40 again. The app doesn't work. The customer service is not present and accountable. I paid a ton of money and there was no indication of these fees to begin with unless they were hidden in legal jargon. That is slimy and sneaky. A company like this with so many complaints against it should face repercussions.

I have been assessed an $11.83 misuse charge, with no explanation, and I noticed that this is is occurring often with other sinemia customers, and I assume it's because they claim that I didn't check in. I always check in when I use their app, this is an unfair practice, and I cant use my account which I paid for 1 year in advance. my *** with

I had an issue with the Sinemia app where it did not recognize that I was in the movie theater when I attempted to check in. Because of this, the app did not check me in and my account was disabled. After contacting the support area to explain my problem, the final resolution per the company was that I had to pay a fee to reactivate my account for an error on their app. I attempted to contact them again about this issue, but they did not respond. I am displease on how my issues was handled, and cancelled my membership as a result.

I bought a Sinemia account a month ago and the first time I used it with my physical card, I was unable to check in and they are now charging me a "misuse" fee in the amount of the ticket. I contacted them right away with my ticket stub attached as proof, and to let them know the app wouldn't let me check in, but they will not reverse the fee and I *** not use my account. This is very fraudulent on their part and the customer service is horrible with their template responses that resolve nothing. I paid for an unlimited plan up front for a year and they took my money without providing the service I signed up for.

I wish I could give 0 stars. So many issue and hidden fee but no support. my accounts have been locked up and haven't been able to purchase the ticket for a few months. I've written to them many times for support but no reply what so ever. They just took my yearly subscription fee and decided not to support. This could be their business tactic and a company like this should not be in business. This is a scam.

I put the wrong theater in the Sinemia app so couldn't check in to my movie. Contacted customer service 6+ times to no helpful reply.
I purchased a movie ticket for Bohemian Rhapsody at the Century Cinema 20 Great Mall location using my Sinemia Premium digital credit card, but in the Sinemia app I wrote that the movie was at Century at Pacific Commons by mistake. This movie was January 25, 2019. I immediately took action AT THE THEATER when I realized the mistake - I emailed and tweeted at Sinemia (to *** from *** - but without response, my account was put on hold and accrued fees totaling $31.40.

The movie ticket numbers are XXXXXXXX and XXXXXXXX for Cinemark theater Century 20 Great Mall. I bought them through my Fandango account under my email, ***@gmail.com The confirmation number of this order is XXXXXXXXXXXXX

I received notification of this hold and was told that if I got a refund for the ticket for not going, I could upload relevant documentation showing that to work things out. Although that wasn't my issue, I did contact them with my specific issue On January 25th and 26th.

I have since contacted them nearly a dozen times (via Twitter tweets & direct messages, email to ***@sinemia.com, and through the online help form) on the issue but have received no helpful solutions. They seem to have a bot named "***" that auto-replies that I should check-in at the correct theater next time. He also said "if you just forgot, we'll let the team know to see if anything can be done."

So, I explained to "***" that Bohemian Rhapsody at Pacific Commons at 7:25pm January 25 2019 never existed. Bohemian Rhapsody at Century 20 Great mall DID exist at 7:25pm January 25 2019. There was no "going to the right theater," I bought the correct ticket and entered a different theater on the app. Then I went to the movie I paid for with Sinemia. I took pictures for proof instead of checking-in because I couldn't check in. I knew I'd have to prove it later.

*** did not reply to this so I forwarded these emails a few more times asking for help. I used the online Sinemia help page at least twice which I believe are what prompted replies from ***.

I direct-messaged Sinemia on Twitter *** and got another generic reply. I replied to that reply explaining my situation again. Twitter notified me that Sinemia read this - the checkmark on the timestamp proves that - and yet, no reply.

I continue to seek help for my specific issue with you because Sinemia's customer service hasn't actually read and replied to my problem. I seem to have hit a dead-end with them and they will only send generic replies. Worse, I still cannot use Sinemia to buy a movie ticket because of the hold on my account preventing me from using the service I'm still paying for.

Classic bait and switch
I purchased an annual subscription on 07/27/2018 that is to see 2 movies per month. In October 2018, Sinemia added a new fee that made the plan worthless. Now I was forced to pay $1.80 each time I saw a movie. This was not in the agreement I agreed to when I purchased the service. I asked Sinemia for a pro-rated refund and they refused.

They do no provide the service promised. They are unethical and thieves. This business should be immediately shut down.
they charge extra fees than advertised. They lock accounts and charge random meaningless penalties to unlock the account. Once unlocked they add layer and layers of extra steps to activate the account. In short they try to make their service as expensive and difficult to use as possible to deter people from using it. Thieves. Complete violation of customer service and trust.

Service altered to no longer allow me to use the Movie Tickets I paid for until I provide Government ID which I do not wish to provide to an online co
I cannot use my 3 movie tickets this month until I send my photo ID to this company. I have 3 more months and at least 7 more movie tickets to use before my annual plan is up. They switched their policy with no notification to me and blocked me from using my service until I provided more sensitive information.

I have been charged a misuse fee incorrectly. I booked a ticket to watch Lego and when I arrived at the theater I was not given an option on the app to check in. I tried before, during and after the movie to check in but was never given an option. Then, a few days later I am charged a misuse fee of $8.39 and I *** no longer use my account. This is just extortion and completely fraudulent. I did everything I was suppose to and then charged unfairly. The customer service is non-existent. I have prepaid for a year and this company is a complete scam. In addition to the above issue, it seems like every time I use the app they charge more fees. They had no fees earlier now they started charging convenience fee .
Product_Or_Service: Sinemia movie Plan

I signed up and have been billed for 1 year of a movie a day. I have been locked out of my account.
I have paid for a 1 year subscription for a movie a day. I've been locked out of my account because now they want a copy of my government issued ID and a photo of me holding the ID. I don't think this is the smartest thing in the world to do and I told them. Since their service is non refundable and this was not in their original terms and conditions. A) they can refund what I haven't used and cancel my subscription or B) just let me use the *** card. They already charge me fees that I wasn't aware of until I started booking tickets and I went along with it. (Additional $2.80 per ticket)
Sinemia needs to be held accountable for putting peoples identities at risk. It isn't right and it should be addressed. Especially since their parent company is in Turkey. And the only way to get a hold of somebody it to mention them on Twitter. Then they ask that you send then a direct message. Which they told me I could black out all my personal information but I still have a problem with that.
Please look into these practices.

This company does not let me use their service and does not respond to my messages.
I ordered this service, 2 movies per month for $83 over a year back in July 2018. I ordered it because it said I would get a card to use at the movies and have the option to book my movie online. I like to go last second to the movie theatre. When I completed my order in July 29, I received a message that I would receive my card in 30 days mailed to my address. A few weeks later, I received a message that my account had been activated even though no card had been received. I initially sent a message about it and finally got a minor resolution when they agreed to restart my service in October but would not send me a card. I had another issue when I tried to see a movie for the first time in January 2019, but the order failed to go through and custom per service was of no help and kept denying that I could get a card but I'd have to pay for it even though I only ordered it to get the card. Now, today I tried to see a movie again and they are trying make me send pictures of my drivers license and other ID on the internet and won't let me schedule a movie. This is ***. I ordered a service to see 24 movies and in 7 months, I have not seen a single movie.