Sinemia

Account terminated without adequate notification, explanation, or refund.
Logged into the mobile app to book a movie ticket when a notification appeared to check the web member page to see an important message. Logged in to see a message that my account had been terminated for fraud (which I did not commit). I received no email notification of my termination and this message had not been there hours before when I had logged into this webpage, my account was only terminated and this message only appeared when I attempted to redeem their service. They intend to only provide a small refund rather than a proration of my remaining 9 months of the subscription I paid for. Reached out to customer service and got the following canned response "We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit *** for the terms of service.". I had verified my ID in the past and had paid full price for a ticket I forgot to check in on as is their policy. I also had purchased a gift card for myself to use on the app yesterday so the fees for each movie wouldn't go to my CC independently. I am now unable to use this gift card or get a refund.

Cancelled my service with no explanation, no notice and no refund.
I bought an annual membership for over $120 and have had to pay $20 twice for check-in connectivity problems. Each time there was a check in problem, I was charged to reimburse Sinemia for the cost of the ticket, I was not refunded service and convenience fees, and was also penalized one of me 3 monthly movies. Then on 3/5 after receiving 2 promotional emails about family plans and gift certificates, I was denied a ticket that evening and told to check member services (which you can't do on the App and must login to the website) When I logged into the website they accused me of Frauding them, and cancelled my membership. There has been no refund for my remaining 7 months and I've attempted to have my account re-instated or refunded via Email, Facebook messenger, twitter, and through their website. I complied with all of their demands, including sending photos of myself and my license and yet they cancelled me without any warning or notification.

The business is fraudulently claiming that I violated their terms of service to justify terminating my membership and refusing to refund paid fees.
On July 31 2018 I signed up for a Sinemia membership which according to their terms entitled me to up to two tickets to two movies every month from 7/30/2018 to 7/25/2019. I paid $239.88 for this membership. The plan was called "Elite Membership - 2 movie days/per month (Elite) (for two)"

I paid for this with a *** credit card that is saved to my account and there is currently no way to remove that card info from their website. Additionally, there is no way to end my membership on their website.

I tried to use their Advance Ticket feature to book a movie for this weekend and received a popup that said I needed to go to their website to get important info about my membership. There was a notice that said due to fraudulent activity that they could not specify, my account was being terminated and if I wanted a partial refund on my membership fees, I had to fill out a form that they would get to eventually.

This is after I was not allowed to reserve tickets last month until I submitted a photo of my photo ID (A supposed anti-fraud security feature that was added) which I did.

This company now has my ID and my credit card information and is refusing to tell me through multiple attempts to speak to their customer service team through various channels what they think I did wrong or how I can get a refund of my membership fees.

I have been trying to access my account for this company for 6 months now and have not been able to reach anyone through email.
I tried to subscribe for one month of movie ticket services on August 6th, 2018. They charged me $275.88 for a year instead of $22.99 for a month. I immediately emailed the company(they have no customer service phone number) and they said there was nothing they could do. I then immediately called my bank and they told me to dispute the charge. I disputed the charge; however, my bank paid the company and would not refund me. At this point, I decided to just use the company so I tried to access my account. I was not able to access my account. I have now been emailing the company for 6 months now and have not received any response. I have asked my bank multiple time to help with this situation and they said there is nothing they *** do. At this rate, I have run out of options and don't know what to do.

After using Sinemia twice they insisted despite my protests that I upload a scan of my drivers license to PROVE my identity. This is, in my opinion, an attempt to scam the public and keep the membership fee from the many people who are unable or unwilling to send their personal information. I will no longer use them and will warn others that this service is 1) difficult to use 2) has many hidden "processing" fees and 3) is a scam similar to insurance company that deny claims until they are forced to pay.

Total bait and switch company and rip off. After spending a year's worth of subscription, they lock my account until they get new id verification. That was not in the original terms when I signed up and the process is hard, confusing and prone to mistakes. I'm sure it's on purpose and totally to stop users from using the service probably because they are losing money. Worst, they won't give me a refund for the unused part of my subscription after I cancelled!

I have an account and the app does not let me choose movies to watch. I message sinemia various times and no response. I just paid a months worth of service and have been unable to use the service. I'm paying money for a service that does not do its job. They have taken money and not giving me what I paid for. I need help in getting service for what I paid for. How *** they take the money and not provide service. They need to be held accountable for their actions. They are basically stealing. Please help

Business is requiring to make me pay a convenience fee to book a movie on a website. However the website I use does not collect a fee
The new app for this company just updated itself. The app now requires me to pay the convenience fee portion of my movie ticket when I book a movie. However the website I use I do not pay a convenience fee. Bu they make me pay at leasta .90 fee on top of the 1.80 processing fee I pay to Sinemia. Sinemia claims the covenience fee goes to cover what the booking website charges. But when I book on a website that charges 0 Sinimia requires I pay at least .90 to book the movie. This business is becoming a scam. Since I joined they have started a 1.80 processing fee per ticket that was not orginaly in the contract. Now they are starting this convenience fee of at least .90 even when you book on a site that requires no convenience fee.

There app has issues and customers can not access it at sometimes. When customer is at theater and they can get app to work then this company charges
them a misuse fee. I spent 30 minutes trying to get their app to work and could not. In the mean time I miss the first 1/3 of the movie that I was trying to check in for.
No phone number for support and no response to emails.

Terminated my account with no notice even though I complied with all terms of membership. Customer service is non-existent.
I paid for the 1 year membership with sinemia. The service was working fine. Every one in a while the app would glitch and I would get charged a misuse fee for checking in and I paid it off every time even if I was not in the wrong. customer service is non existent. the service was working fine last week. and all of a sudden I log in and my account has been terminated saying that I violated the membership. there was no prior warning. no one reached out to let me know if I was doing anything wrongand I know that I haven't. this service is scamming me after I committed to a full year. I paid over 300 dollars and the deal was that I got to see a movie each day a month, and I don't even see that many movies.I haven't even had it for more than five months. reached out to customer service 4 times and still no response. I enjoyed sinemia but as a paying customer I should not be treated like this.

I signed up for a one year paid in fulll Sinemia membership. The Sinemia app kept me from checking in to a movie now I am being charged a misuse fee.
In August of 2018, I signed up for a Sinemia membership and paid in full for one year. I have booked advance tickets each month and checked in religiously each time. The last
Movie my app blocked me from checking in saying that I needed to verify my identity. I did this but was unable to check in during the right timeframe. I tried to call a service number to talk to someone but there is not one, so I emailed customer service twice about my concern. I got no response. Then when I went to book tickets again, my account is frozen unless I pay a misuse fee. Not feeling as though I should be charged this fee, again I emailed customer service twice with no response. It is not acceptable to agree to provide a service, block the user from being able to check in and then apply additional fees to use an account that is already paid for. I want Sinemia to respond like any reputable business would. I have not misused this account.

Unable to book for movies anymore after my last booking in a nearby city
I signed up for sinemia in August 2018 and it was working fine until last week. I booked for a movie outside my city about 25 miles away and I have trouble booking for movies right after I watched that movie. Even when I tried to book for the last movie, the payment card didnt work, so I had to cancel and reselect the show to get new card details and it worked later. I have even completed the checkin for the movie but I am not given a reason why it wont work anymore.
I tried to contact the support but there is not even a single response from their end. When I signed up, there was no online processing fee, introduced later which I didn't complain as I understood it is more than the ticket fees. But, I dont see a reason why I cannot watch a movie in another city.

Sinemia canceled my annual paid membership saying that I violated their terms of service but they will not specify exactly what terms I violated.

Sinemia canceled my membership without mentioning which violation I committed. They only cancelled my annual paid membership most likely due to remain profitable with fake accusations so to allow cancelation of service.

The company terminated my account, which I prepaid for 1 year in July 2018,5 months prior to my contract was over.
My account under the email ***@yahoo.com was changed to my Mastercard in July for a 1 year contract. March they terminated my contract with no specific information and to why and no refund. I've reached out through email, direct messaging, and twitter. No responses

Company cancelled membership
Company cancelled my membership, along with what appears to be many others. They give a generic reason of saying violated one of a list of Terms of Service, yet refuses to give a specific reason or example of such. Also refuses to refund the unused portion of the prepaid monthly membership fees.

I bought 2 years of a 30 movie per month plan. Everything was working fine and then about five months in my account was terminated for no reason.
On 10/3/18 I bought one year worth of Sinemia's 30 movies per month plan at a cost of *** ($29.99 x 12 months). The app and service seemed to work pretty good most of the time and I never had any serious problems. After about a month Sinemia started charging $1.80 everytime I bought a movie ticket online and called it a processing fee. This clearly seemed like a like a rip-off, since it didn't start out with this fee. After I finally reached them, they said they were allowed to change the rules mid game according to the contract. This seemed very dishonest at best. I saw in the news that Sinemia is now being sued over these questionable processing fees. A couple of months later, Sinemia announced they would be bringing back their physical credit card, so customers could buy tickets at the theater box office and not have to pay the $1.80 fee. This seemed like a great idea, but there was a catch. I had to pay $14.99 for the card at the time and now it costs $24.99 if a new customer wants one. I had been mostly satisfied with the service up to this point. Even with the questionable practices and the very slow replies from customer service it was a pretty good deal for me. At the end of January Sinemia lowered all of their prices and now you could get 30 movies a month for $19.99. I thought this was a great deal, so I extended my plan and bought another year for $239.88 on 1/31/19. Everything worked fine for the month of February and then I tried to get a ticket on 3/2/19 and the app gave me this message: "Error! There is an important notification that requires your attention. Please visit www.sinemia.com/member for further details." I went to my member page on the Sinemia website and this was the message there:

"Dear Sinemia member,
This is an important notice that requires your attention. Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.
Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.
Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:
-Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
-The use of multiple Sinemia accounts in the same device resulting in financial abuse
-Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
-Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia"

I have read all of their rules multiple times and I have broken none of them. I have tried to contact the company multiple times, but only get this nonsense response:

"Thank you for contacting us. We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit www.sinemia.com/terms for the terms of service."

I am still trying to reach an actual someone to no avail. They ***'t just close my account for no good reason. I think they terminated my account because I used it a fair amount and was costing them too much money. I have only used it 56 times, but could have used it everyday for about 150 times.

After requesting a copy of my driver's license to confirm my identity, which I supplied, Sinemia terminated my account with no specific reason given.
***@gmail.com is my user name. XXXX XXXX XXXX XXXX is the account number on my Sinemia MC card.

Account terminated without valid cause. No support or appeal available.
After using Sinemia for about 6 months (on a 1 year prepaid plan) they terminated my account claiming my ID doesn't match my account name. This is because I created my account under my nickname everyone in my life knows me by (***) and not my legal name. I attempted to change the account name to match my ID but due could not. Before the I submitted my ID I even sent them a help desk emailing explaining what a nickname is. Despite my repeat polite attempts to get them to correct this they have completely ignored me. The ID I submitted for their completely unacceptable ID verification process does match the credit cards I use to pay for their service (because the credit card has my legal name).

It seems clear their business model is to get people to prepay, then terminate their accounts midway through their plan in order to keep their cash flow healthy.

The entity has wrongfully terminated my account with Sinemia and didn't refund my full year subscription and the new subscription for the next year.
Isigned up for Sinemia and was using it by all the terms and conditions. They terminated my account after I sent in the is verification. I contacted the support email and they stated "We see that your account's been terminated by the system automatically. Unfortunately, we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. Best regards Will Sinemia Support Team
Below is basically what another user wrote and sums up the situation better

"ID Verification? You will likely need to submit photos of your government issued ID, along with a photo of you holding your government issued ID before you can continue using the service you paid for. When will this happen? Probably at the most inopportune momentSinemia's MO. Then you have to wait until it's verified/rejected. You can see movies after submitting, but if they reject it, you will be charged full price for all the movies you saw during that period."

"Termination? Apparently, your account can be terminated at their whim. It's been reported that there was a great purge this weekend with Sinemia to accounts without any specification to what ToS parts were violated. Contacting their support via Twitter results in a response stating they can't see what caused the violation, since the account was terminated. This basically means they are terminating accounts without reason.

Termination. Now What? In some cases (I think only annual), they are willing to refund you your annual plan price, minus all the movies (at ticket price) you used through them. This doesn't make any sense. If you paid for 12 months of service, and received only 3, why would you end up paying for what equated to 6 months of service? In my case, I've gotten about 3 1/2 months of service, but I will be paying for 12 months."

I have two subscriptions one active and one awaiting this one to finish to start. This entity is wrongfully terminating the users account and not sending justification. They are upset because people are actually using the account. I am seeking a refund of the unused money for the subscriptions. I used only 8 movie passes starting 9-25-2018 until 9-13-2020.

This company changed Terms and Service Midway. Additionally, they disabled my account for no reason, effectively stealing my money.
On March 2nd, my account got terminated, since they found that I was doing fraudulent activities. I have done nothing against their terms and services. Additionally, this has happened to several other people online. I've reached out to talk to them regarding this, but they said they can not provide any additional details to me.

A few months prior, they also had an issue about introducing a new service fee of 1.80$. This was not part of the original agreement, and significantly reduces the value of the service which would have made me not choose to get. They also updated their Terms and Condition mid contract to allow this breach.