Sinemia

This company is a scam. I paid for a full year subscription on August 17 2018. Today March 07 2019 my account was "terminated" for no specified reason
This company is a scam. I paid for a full year subscription on August 17 2018. Today March 07 2019 my account was "terminated" for no specified reason. The full yearly payment was paid upfront at a cost of 179.98. The terms and conditions of the service was changed multiple times over the course of the year without any possibility of exiting the contract with a refund if you disagreed with the changes. Today March 07 2018, upon trying to use the service, my account was terminated, for no specific reason. The exact message is as follows:

"Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases"

How can you ask your customers to determine for themselves what is the reason for termination? Where is the proof and evidence for these supposed "examples" of breaches of the terms of service?

This company is a complete fraud. I demand a pro rated refund in the amount of 89.99 for the remaining, unused period of my subscription payment.

I prepaid for a full year of service and my account was terminated by Sinemia in less than 6 months claiming fraud.
I purchased and prepaid for Sinemia's 30 movies a month program at $29.99/month for a full year. The cost of the service was $360 for a year. The service terms were for 9/29/2018 thru 9/24/2019. On March 3, 2019, I attempted to purchase a ticket to a movie through their app and I was redirected to their website where a form letter was presented to me saying my account was terminated as they found fraudulent activity on my account. Since I have followed all of their procedures and policies to the letter since using the service, I attempted to reach out to them to find out what I did wrong. All I have received back was a canned response saying that they do not have the ability to tell me why I was terminated other than I violated their terms of service. This response was the same response, word for word, that many other Sinemia service users received. I replied to them asking them to be more specific as I believed that I have followed all rules pertaining to the service. The next response I received was the following:

*** Hello, unfortunately, we are not able to provide any further information. Please go to *** for more information."

That URL just takes me to the page that has the form letter stating my account has been terminated.

All I am asking is that the company tell me why they terminated me as I have followed all policies that they have laid out. I paid all fees they required me to pay and I checked into every movie that I purchased through their system. I have sent numerous emails and posts to them through all forms of communication they provide and they have not responded to any of them other than the two responses noted above.

The form letter that is on Sinemia's website provides a form that a person *** fill out to get their usage report. I filled that out on 3/3/2019 and still have not seen that yet.

Sinemia also has come out saying they refuse to tell anyone why they terminated their account. Per their public statement, they say this is because if they share the details of the termination, people will find ways around fraudulent activity in the future and still continue to do fraudulent activity against the company. I am looking at this that they need to tell me what I did wrong especially since I have followed every rule they laid out and if I didn't follow a rule, I need to know what that rule is that I didn't follow.

Charged extra fees not noted in Contract. Changed contract terms without offering refund if disagreeable.
In July of 2018 I signed up for a 1 year family subscription. This included 4 tickets to 2 movies each month for a set fee which was prepaid for the whole year on my credit card transaction in July of 2018. Without any contractual permission, Sinemia started ADDING FEES to what you pay for each movie! If you did not pay the extra fee, you could not use the money you had already paid to them to buy your movie ticket. Totally in breach of the contract that stated I would get 4 movies per month for a set fee. I went along and paid this. Now, they want me to give them my PERSONAL INFORMATION of my driver's license and photo ID. I do not share this type of information with anyone because of online fraud and security issues. I DISAGREE WITH THIS COMPLETE CHANGE IN THE AGREEMENT. Sinemia will not let me use the funds that they have in my account until I do this. But I do not agree, so I asked for a refund. They have not responded in any way since I asked for a refund. I am only asking to have refunded the part of my subscription which I have not been able to use due to this CHANGE IN CONTRACT to which I did not agree, and would never have agreed to in the first place.

I have erroneously been terminated from the platform. They won't tell me what I did. They won't discuss if and when I will get a refund.
I purchased a yearly plan back in November of 2018. The plan was for unlimited movies. I have used it lawfully exactly 6 times. When I went to go to a movie a few days ago, the app said there was a message waiting for me on the website. Turns out I'd been kicked off the platform, for reasons not limited to but could include various forms of fraud. It then said that I was of course allowed to submit a request for a partial refund (they would deduct the price of the 6 movie tickets I used).
I went to their Twitter support to find out more since I did not want to leave the platform. They told me that I had been disabled automatically by the system because it must have detected wrong doing on my part. They did not have access to the exact reason why I was terminated from the platform. But that I was welcome to apply for the partial refund mentioned above.
They then stopped answering me as I tried to confirm that there was indeed no way to confirm the 'system' made a mistake, no way for me to remain on the platform, or confirm how long it might take to get that refund. It has been 4 days of my trying to reach them every day. They continue to ignore me.

Sinemia's app failed to let me check in. My account was placed under a 'misuse' flag, and required me to pay a $24.90 'misuse fee'
After several attempts to work with a support agent *** my ticket was closed without a resolution.
*** requested that I provide any type of 'proof' that it was me attending the movie. I provided him with screenshots of my google maps history, my car's GPS history, a picture of the movie ticket, and charges on my credit card at the movie theater. He refused to accept any of this as evidence and insisted to not lift the misuse flag.

Furthermore, I requested several times for him to refund a charge of $99 for the physical cards that had always been promised me to begin with. He failed to acknowledge my requests. I attempted to offer him options to find a peaceful resolution, he ignored them.
Even after threatening with a lawsuit, he still ignored my requests.
I also requested for him to escalate the case to his supervisors, he then proceeded to close the tickets.

I was charged a $16 "misuse fee" and my service was frozen until I paid it. It was tantamount to extortion.
Sinemia charges a misuse fee if you buy an advanced movie ticket through the app and then fail to show up for your showtime. On Saturday, 3/2, I purchased a ticket for a movie at the box office using my Sinemia card. Per the prompts on the app, I then "checked in" and went about watching the movie. The next day I was informed that I had been charged with a misuse fee for not checking in and that my services had been frozen. I tried to explain to customer support that I had not ordered an advanced ticket - I had bought my ticket at the box office. I also supplied pictures of my ticket stub to further verify that I had abided by the terms of service. AT no point during this process did I actually receive communication from a person; I just kept getting the same automated response about how I had to check in if I bought an advanced ticket through the app. Again, I did not buy an advanced ticket - I purchased my ticket at the box office.

Sinemia has no customer support phone number. My emails were ignored, as were my attempts to contact the company via twitter. I eventually paid the misuse fee just so that I could continue accessing the service that I had already paid for.

They canceled my account stating fraudulent activity. I have used the account 4 times and followed their rules. Including providing photos and photoID
Tried to use my account tonight. I found the account terminated, I contacted their customer service through Twitter. Was told the automated system flagged the account for fraud and there is no recourse. Also told they don't have access to the issue and can not provide me any details. According to my information there is no record of a problem and the account was used 4 times. I used it the 4 times and did see the movies listed. Additionally I was never notified of any issues with the service or account through e mail or other means.

Poor customer service and lack of response. Constantly changing terms. Termination of annual membership without cause.
Registered for an annual Sinemia membership on April 9, 2018. Did not receive a physical card until May. Upon trying to activate the card for use, was unable to do so and therefore, could not use the service. Multiple Contacts to customer service via email (only option available) were unanswered. On May 26, was able to activate Sinemia's "cardless" feature. In September 2018, Sinemia began charging a "processing fee" which was not part of the original terms or agreed upon. In December 26, 2018, was unable to check-in to a movie that had been paid for as it did not appear as a option on the check-in page. Again, multiple contacts to Sinemia via e-mail went unanswered. On February 25, 2919, I was notified that I had to provide photo ID for member identification purposes, which I provided. On March 5, 2019, I was notified that my membership had been automatically terminated due to "examples" of use that terminated the terms of reference. No further explanation provided. Contacts to customer support via e-mail (again the only option available) were met with automated e-mail responses and no further correspondence.

Wrong amount charged and never corrected, membership cancelled for no reason, no contact has been made with me.
I purchased a monthly Sinemia membership on 11/6/2018. I was immediately charged for two annual subscriptions for $719.76. I wrote customer service about both issues. I did not hear back but they took away one of the annual subscriptions leaving me with just the one annual charge.

I continued to write back asking to be changed to the monthly. They never responded nor attended to my request.

Seeing how the service was working, after a while I gave up and just decided to live with the annual fee.

On 3/3/2019 I went to use my service and was met wit a new option to tip Sinemia, I declined and was directed to a page where I was told that I violated the TOS and my membership was terminated. There was a link to email them about this, which I did and have received no response. There was no description as to how I violated their TOS either.

I have done everything this company has asked. Sucked it up and paid the annual fee despite asking for the monthly. Paid $12 for a physical card. Sent them a picture of my drivers license. Paid them fees when I forgot to "check in". I have done nothing to violate their TOS. I didn't choose to tip them and I used their service 1-3 times a week and now my membership has been cancelled and no restitution has been made for the remaining 2/3 of my annual membership.

Year Subscription was terminated on false bases
Currently own a Sinemia family plan for 3 movies a month. They canceled my subscription on a false basis. they are claiming "This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia." They made everyone pay upfront and now canceled 4 months in. I did not Fraudlate any of my tickets and they have an app the does not work. I have tried multiple time to contact their customer service but they do not employ and people talking calls nor do they have a phone number. also after my initial sign up they added in fees which were not mentioned previously and should not be occuring.

Sinemia service is constantly unavailable for purchasing tickets, or for checking in and results in unable to use service or excessive fees
After having signed up, I have had nothing but problems with the service and the app, I frequenetly get an error message and cannot get a ticket, or am unable to "check-in" at location and get charges a significant fee (cost of the ticket). The cost has not come close to the service due to their unavailability and their excessive fee practices.

I have tried on several occasions to contact the company and they will not respond to me. The service is not working for me to utilize to attend movie
The service is not working for me to utilize movies. I've had to pay out of pocket for movies because the service was not working.

We have used your service with integrity but you have canceled our account saying we have used it fraudulently. Your customer service is unavailable.
Your company was not clear about all the little fees associated with each transaction where we redeemed our movies. We were charged additional exuberant fees for not checking in months ago but never were told about the policy changes until we tried click to go to a movie the next month. There was another time where we were again checking in to go to the movie and were told that you needed a picture of me, holding my drivers license and then we had to wait for you to process it to be able to go to the movie multiple days later. I sent a customer service email about our disappointment regarding the way you communicate only when you're clicking the button to go to a movie which just leads to a LOT of disappointment with each use and a couple weeks later hadn't heard anything but this month were told our account is canceled due to fraudulent activity. We have NOT committed fraud. We have had a couple of times where we have made errors with your system but I am a person of integrity and offended by your accusation. We have NEVER, I repeat, NEVER misused your system intentionally but we have expressed dissatisfaction with your customer service, multiple undisclosed and unexpected fees and now with this completely UNFOUNDED ALLEGATION against us personally. I am absolutely dumbfounded. There is nothing we have done. Nothing! Your customer service availability and clunky system were something I was willing to work with but this accusation is offensive and really makes me want to shout your offensive business practices from the rooftops.

Sinemia canceled one year contract five months early. Won't refund money in prorated rate.
Bought one year contract on 07/27/2018 for $167.88 with sinemia for two tickets two times a month. When I attempted to use service to buy tickets on 3/5/2019 I was notified my contract was canceled. I asked for a refund for the unused months and was denied. They responded that they could not tell me why my contract was terminated beyond some general violation of their ToS. They offered to refund the difference between what they paid for movie ticket and what I paid. Because of the way they would calculate the refund, I would receive nothing back.

Client agreed that they are unable to provide the services that I paid for. Yet they refuse to provide a refund.
On Monday 3/4/19 I saw an advertisement for sinemia promoting movie ticket family plans. I went to their website and purchased the services for a full year. I paid $360.00 in total. When I went to purchase the tickets using the paid for services it did not work. I contacted sinemia via email to get a resolution and they confirmed that the services I paid for would not be available until July. They then asked me if I wanted to cancel the services. I confirmed that I wanted to cancel everything along with a full refund. I have not heard back from them and I have no idea what happened with this issue. I am now down $360, can't use the services and have no way of contacting these people.

Service paid for is not being provided. Customer service is not responding.
The app I purchase through this company is not providing the service I pay for. I am supposed to get 3 movie tickets per month so this is very time sensitive. The app has not been working so I contacted customer service 4 times.. no response.

Sinemia upped my monthly fee from $18.99 to $35.88 without any reason or warning. I contacted customer service to no avail.
I've been a customer of Sinemia for several months with little to no issue. In Feb, I had left a movie before it started due to a personal emergency and forgot to check-in with the app even though I never watched the movie. They subsequently locked my account and charged me the full price of the tickets, $26.64, before unlocking my account. I contacted customer service as soon as they informed me of the misuse fee on Sun, Feb 10, but didn't receive a reply until Fri, Mar 1 informing me that they do no waive missed check-ins. This was the first time I had ever missed one. Then, today, Mar 6, I get a notification that they are changing my monthly fee from my original $18.99 a month to $35.88 a month. No reason, no explanation, nothing. I emailed customer services right after the notification asking why. A few hours after that notification from the app, I get billed the $35.88. This prompted me to come here and voice my concerns since I fear it will be another 20-30 days before I'm contacted by customer service with a one-sided answer, that, if I don't agree with, will take another 20-30 days to receive another reply.

I have tried to change my plan on their website and have been unable. I have submitted multiple unanswered support requests via email and the website.
When I initially signed up, I bought a plan that granted me two individual tickets per month, but it was not made clear that I couldn't use those two tickets to the same movie. Sinemia has an option on their website called "Change your premium membership plan to Sinemia Family Plan". I attempted to change my plan to the Sinemia for Two plan by using the "Change your Premium membership plan to Sinemia for Two" button. When I selected the plan, it said I had to pay 12x$7.99 even though I have already prepaid for a year. I'm just looking to convert my current plan so I can buy two tickets at a time instead of one.

I have emailed Sinemia support six times and submitted two support requests via the website and I have never gotten a response, starting on December 27th. There is no phone number I can call either.

Company often changes the contract in a way that forces customer's hand into paying extra or getting account terminated without refund.
Many problems in only six months.
The interface is very complicated to use, doesn't make experience easy at all.
Had problems the first few times I tried to use the service, which made me not be able to use it on the expected day.
Tried to contact them only to realize there is no customer service - no phone number, no Facebook / Instagram, no email. Twitter seemed to work for a while, but still didn't solve the problem.
Throughout the months, they either didn't reply or replied many months after a problem came up.
After a few times using the service, fees that didn't exist previously in the contract and weren't disclosed anywhere in advertising suddenly began being mandatory. If the customer didn't agree to those fees, they'd get their account cancelled without a refund, which forced customer into paying those fees.
In order to not pay the fees, customers had to order a credit card, which was not provided with the membership as it should have been. If having a membership didn't include the fees at first and the only way to not pay the fees was the card, card should have been included in membership cost. Card doubled after customers started noticing this.
Next fraudulent move was instate a misuse fee that was to pay the whole ticket price and lose one of the tickets you were given. If customer is paying for their own ticket, why should one of the tickets they had with Sinemia count as used? They are losing twice. That misuse fee was given in case the customer forgot to check in. Not only is this a very severe penalty, but the app also glitched quite often, preventing customers from checking in.
Suddenly, many people got terminated, myself included. They alleged misuse, but refused to give the reason why - and denied a refund.

Company canceled my pre-paid membership without justification twice.
I previously had a membership with this company, and paid approximately $360 in advance for a one year membership. This was in October 2018. After about one month of service, they canceled my account, claiming that they did so because they were unable to collect a miss use fee they had tried to charge me. This misuse fee was based on a missed check in, which I did miss by one minute and emailed them promptly to explain. However, I had two separate working credit cards on file with them, and if they had tried to charge me the miss use fee, they would have succeeded I believe. Further, they made no attempt to contact me about this issue until they told me my account was canceled. I believe they canceled me for no reason other than I was a frequent user of their service. They had no response to several emails I sent them attempting to resolve the issue over the course of about three weeks. Further, they had contacted me at an email they knew was not and email are used, rather than the updated one I had provided them shortly after signing up.

However, after receiving a credit for my membership fee from my credit card company (apparently at the card's expense rather than Sinemia's), I decided to give them another try, foolishly it appears, because they had sent me emails claiming that they had improved the check in process and were once again implementing a physical card, which alleviated a problem where they were charging a fee per use for the previously required online purchases, a fee which was not disclosed at sign up or in their terms as they existed at that time. I decided that trying to use their service again was a calculated risk that I was willing to take, since they seemed to have taken a more reasonable approach to customer service, at least on the surface.

However, after using the service for a month or two again, they once again canceled my account for what they claim vaguely are violations of the terms of service, but they only alleged that in the most general fashion, and it is categorically false that I ever violated those terms. They did not inform me of this decision until I tried to check into a movie after driving an hour out of my way to go to a theater after work in the southwest part of the state. This has been an incredible inconvenience, even aside from the totally inappropriate cancellation. I have done absolutely everything right, except, again, I used the service frequently, which doesn't fit their business model. However, it is entirely in keeping with the agreement between us, and they are refusing to honor it now for a second time.