Sinemia

I am extremely upset with Sinemia being a fraud company. The major reason I am upset that they actually calling me a fraud for no reason. I have never abused Sinemia service and always followed the rules, paid insane unfair fees and was patient during outages. And now they actually acting like a fraud, making a false accusations about me to justify my account termination, just because I am actively using the service.

I am demanding a full refund, including all unfair fees they've charged me. I am demanding them to keep their fraud logic that they will refund me only the reminder from the total cost of movie tickets I've used. I've paid for a subscription service for a full 12 months, It has nothing to do with movie tickets purchase and I am expecting a full refund if Sinemia is not able/doesn't want to deliver a service to me.

Overall its a shame and Sinemia as company should be terminated as soon as possible. I'll be looking for the same people like me, hopefully I *** join a class action law suit against them to make them bankrupt and close their company as soon as possible, so that they could not take advantage of anyone else.

Please return me my money immediately.

Company fraudulently terminates accounts saying that there was some unspecified behavior in violation of the ToS. They provide no details to justify the decision.

Cancelled membership with no details or justification. Claim fraudulent activity with no evidence. Slow to address complaints.
Purchased yearly membership. Twice they charged me misuse fees due to not checking-in, which was actually a bug in their smartphone app. I paid this because it was easier to deal with that then their non-existent customer service which would sometime take weeks to respond to, if at all. Then they employed a shady practice to obtain "ID verification" and wouldn't let me access account until I did. I did this as well. Now today, they have cancelled my membership and terminated my service. They gave no answers, no justification, no warning. I just tried to use my service and then got notified I was terminated. Again - no justification. They are the one ones performing a fraudulent action - as they are not providing their end of our agreement for yearly service. I suspect they are doing this because I am a frequent user and their profit margins may be very small or negative on my account. Since the company only provides silence or canned email responses to my complaints, I have no way of knowing the exact reasons.

Terminated my membership for no reason. I paid for an entire year. They don't respond to my correspondences and stole my money.
I joined Sinemia back in October 2018. I paid for a one year membership upfront for 3 movies a month for 12 months. After signing up I was told I needed to pay the fees from the movie theaters and a $1.80 fee from Sinemia each time I purchased a ticket online (the only way you were able to purchase a ticket). This was never mentioned when signing up. But I did it to use the membership. A few months later they offered a one time fee physical card for $15 to avoid the fees and pay at the theater, which I did. I was only able to use it maybe once or twice. Then when I went to purchase a ticket with the membership I was told I MUST supply my Drivers License and a photo of me holding the License so they could verify my identity, which I did again my better judgment. Then for no reason whatsoever my account was terminated stating that I violated the terms of service, which I did not. I have tired to reach out to them many times and they never respond. I have tried to reach out via email, social media, etc and nothing. There is no phone number to contact them either. This company is a fraud and a scam. They take peoples money and then don't let them use the service. 3 movie a month for 12 months would be 36 movies and according to their website I only got to see 10. I am now out the cost of the membership, the $15 for the physical card, a gift card I purchased for myself ($25 value) and my mother ($25 value) and the $20 in referrals I earned because it says I can never join again either. If you do a quick google search you will see that this is not just me but probably thousands of customers. They will not give anyone an explanation or refund their money. I feel bad because I referred family members to this service and they signed up too and I know it's just a matter of time till this happens to them as well. Please help!

My account was canceled. Sinemia stated that I violated the terms of service. I did not. I contacted them and did not receive help.
My Sinemia plan start date was September 24, 2018 for a pre-paid one year plan. My account is under my email address *** Throughout the duration of the plan I have never violated the terms of service. I only saw movies permitted by the plan, I never shared my account benefits, I always checked in on the app within the required time frame, and I always paid any additional fees. On March 2 I tried to see a movie and received a message in the app to check my account via the website. I checked my account and saw a notice that my account was terminated for violating the terms of service. I contacted Sinemia via the option within the website as well as via Twitter and have not received any help to resolve this issue.

Account terminated without reason
I purchased Sinemia Account on 11/24/2018 on black friday deal with 3 tickets for 2 people every month by advance payment of 12 months. I have been using the service per the terms of service but found out today that my account has been terminated without any information of why it has been. I *** only imagine that I am bleeding them money, because each ticket I purchase costs $15 and for the last 3 months, I have used 18 ticket which cost them approx $270. Turns out that I was a customer where they were losing money and therefore went ahead and closed my account. Very disappointed with the shady business practices

Sinemia suddenly stopped me to reserve tickets through their app even though my subscription has 2 more weeks of activation.
My Name is ***. I My current subscription was active from 2/8/2019 to 3/10/2019. I tried to reserve a ticket on 2/28/2019 without any success. The app didn't allowed me to book the ticket. I submitted few complaints through their customer service but never heard back from them. Now they suddenly displayed a message when I open the app saying that my subscription was not supported. And I have to select a new subscription. I have no idea why my subscription is not active even though it is still active till 3/10/2019.

I am being charged a Convenience and Processing fee equal to $2.70 on every ticket even though there IS no Convenience through Facebook.
My original T&C had zero mention of Convenience and Processing fees attached to EVERY purchase on their subscriptions. It also does not give you the ability to refund if you cancel after they randomly keep changing their T&C to suit their own interests. First it was a "processing fee" associated with every ticket of $1.70... and now they have added another $1 Convenience fee to tickets on top of that (so $2.70 in total now on EVERY "free ticket") even though there IS no Convenience fee on Atom ticket purchases if made through Facebook (as I do). In other words, this was just another revenue raising scam. I have raised the issue with them via both email and twitter, and it has been ignored. The sheer amount of people talking about the dodgy practices and methods of this company on reddit boards is incredible. And it seems every day there's a new and inventive scam used to double dip their customers. I can't cancel and get refunded for my annual subscription. I can't get a charge back. People should be warned these people are running a giant con.

My account was suspended for not checking in to the app for a showing, but I checked in as directed. They want to charge me to reinstate my account.
I ordered Sinemia's yearly subscription on 12/20/18 for $107.88
I tried using the online ticketing on 2-3 different occasions and repeatedly received error messages in a foreign language. Emailed support on 1/5/19 for help. I direct messaged them via twitter on 1/4,1/5,1/7. I continued uninstalling/ reinstalling the app and I was eventually able to buy a movie ticket on 1/7. No email came but on 1/26 a they sent a Twitter message asking if I still required support.

On 1/8/19 I decided purchased a $15 physical card hoping to bypass the Sinemia's unreliable online ticketing system.
I purchased a ticket with the physical card and checked in for a film. On 3/3 I received an email that I had not checked, had violated terms of service and my account was suspended until I paid $12.40 to reactivate.
Their app is faulty and truly unreliable. Sinemia is not entirely transparent about the various processing fees, convenience fees + foreign transaction fees that come along with this subscription. You sign up and are saddled with penalties that mostly stem from their malfunctioning app. Isn't this fraud?

They fraudulently overcharged me and then suspended my account when I attempted to get my overcharged amount returned.
The overcharged my account $19.99. I wrote to them and they agreed they had overcharged me and said they would issue a refund that would show up in 1-2 weeks. Over a month went by and I had still not received a refund and they had not responded to my emails about where my refund was. I ended up charging it back with my CC company to get the money THEY OWED me back. When Sinemia saw I have charged back my CC for the money they were suppose to refund me but never did, they suspended my account. They told me in order to get my account turned back on, I need to cancel my charge back (even though it was money they had admitted they owed me and have overcharged me). I called my bank and cancelled my charge back request so that my account would be turned back on. It has been over a month and have contacted them MULTIPLE times and they have yet to reactivate my account. I've done everything they asked and have not in good faith held up their end. This is fraud and a scam.

Company has misleading business practices such as hidden fees and false advertising. On top of the monthly fee, there is a hidden per use fee.
I had a monthly family plan for $19.99 that entitles me and my partner to 2 movies/month, one of them being a 3D/IMAX. They however, charge a hidden fee every time you book a movie, $3.60/use. That brings that actual monthly fee to almost $28, a 40% price difference than what was advertised. Furthermore, their 3D/IMAX limitation was advertised as once a month. However, instead of it going by your bill cycle or calendar month, the 30 day "monthly" timer only begins after you view a 3D/IMAX movie. Therefore, it is not truly what is advertised. On top all that, they require customers to "check-in" when they're at the theaters. If customer fails to do so, the full price of the ticket is charged to the customer and the customer is barred from using it further without first paying the penalty. All this happens while the customer has to continue paying the monthly subscription fee. Hidden fees and penalties coupled with a non-responsive customer service makes this company impossible to deal with. *** from customer service is non-responsive and utterly useless.

Sinemia terminated my annual account after four months of service. They claimed fraudulent activity and refuse to give any details.
It should be noted that there is no telephone number to call and they only respond to messages on twitter.
I purchased a Sinema Classic Membership - 30 movie days/per month for $360 dollars upfront. The plan start date of 10/31/2018 and an end date of 10/26/2019. On March 6,2019 while attempting to use my Sinemia card I was informed that my service had been terminated for fraudulent activity. I have not done anything fraudulent, I save my movie ticket stubs and take the use of the service seriously. My service happened to be canceled after my 23rd film which would very closely equal the cost I paid upfront - 23 x $16 (per ticket) = $368. When inquiring about the termination and asking for my service to be reinstated, the response was that they could not access any of the information and that they may provide a refund of the difference of what they paid for tickets and what I paid for the fees. This means I would not receive any refund. I paid for a 12 month membership at $30 per month upfront. If they are refusing to reinstate my membership because they are unwilling, I have committed no fraud, then the refund should be for the remaining months on the contract times the monthly cost of $30.
I had also recently been asked to provide a copy of my ID and a photo of me holding my ID next to my face. I promptly complied with a copy of my US Passport and the photo of me holding in next to my head. This was approved. Shortly after, my account was terminated. They provided what seems like an automated response twice after Twitter direct messaging . They refused to provide any information on why they considered fraudulent activity on my account.

My 1 year prepaid membership was unilaterally terminated stating Unauthorized use of the Sinemia & suspicious of fraud which is totally false.
Good afternoon
I had a message stating my account was terminated ! When I follow all the rules of Sinemia
Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity. I don't use your card for nothing bu buy the movie tickets
The use of multiple Cinema accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse. I have just seen one account
Sharing one's Sinemia membership information to purchase tickets for other persons. I don share the account with anyone
Manipulation of location data resulting in deceptive ticket purchases. How I can change the location . I never do that I just go to different teaters

Please clarify your decision and in what base you take he decision
And please let me if you review it accordly to avoid the need to reach the business borough about this issue

Thanks in advance

I had been a Sinemia customers since 07/18/2018 where I was aware of their terms of service (ToS) and agreed on them. I knew about the convenience fee (if charged by the movie theater) and that only cardless feature was working at the time. Still, I purchased an annual "Elite Membership - 2 movie days/per month for two". Since then Sinemia has broken my agreed ToS. First it was the introduction of a $1.80 p/p processing fee and then requesting government ID verification. I should have never been subject to any of this due to the terms I agreed back then, where it stated "You will be notified of any changes made to the terms of service prior to your next billing cycle. Sinemia will not make any changes to your plan mid-cycle, all changes will be in affect at the start of your next billing cycle", and yet still I paid them requested processing fees and my ID verification was approved. On 03/05/2019 I have received a noticed that my account was terminated and have contacted Sinemia about this with their reply being: "We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information.". As many others (https://www.reddit.com/r/Sinemia/comments/awp631/mega_post_account_terminations...⇄ I was wrongfully terminated. I have never violated their ever-changing terms of service and have used their services appropriately and honestly. As per their response, they cannot even tell me why I was terminated. I have requested my account to be evaluated and reinstated as I have not committed fraud or violated their ToS. I have also requested refunds for my unused membership time (4.5 months) in case they will not reinstate my account. So far I have not received any reply from them. This is a very frustrating and unfair. I feel I have been robbed and scammed by this company. This is a dishonest business practice and I do not recommend anyone to use their services.

Sinemia terminated my account improperly, refused to provide any explanation for the termination, and are refusing to provide a refund.
In early November 2018, I purchased a 12-month unlimited plan from Sinemia and paid $359.88. Since then, I have used that plan regularly and have complied with every single condition Sinemia has imposed, including convenience fees, check-in, and identity verification. I have not once violated the terms of service by, for example missing a check-in or letting someone else use my account, and, until yesterday, did not have any problems using the account.

Yesterday, when I tried to use the app to purchase a ticket at the theatre, it directed me to Sinemia's website where I found a termination message. In that message Sinemia alleged that I had violated the terms of service, but did not specify how. I sought clarification from Sinemia by email, but the support team refused to provide any clarification, indicating that my account had been "terminated by the system automatically."

Concerned about what was happening, I looked online to see if other Sinemia users were having the same issue. I learned that I was not the only unlimited-plan user whose account had been terminated simply for being used. In addition to checking online, I also tallied up how much Sinemia had spent on tickets during my less than 4 months of usage. I was able to do this because, due to the offerings in my area, I only go to Regal theaters and all my ticket purchases were recorded on my Regal Crown Club account. My tally revealed that Sinemia had spent exactly $360.12 on my tickets by the time they terminated my account, which is just over the amount that I paid for my 12-month membership. In other words, we had just crossed the threshold where Sinemia was losing money from the deal I had signed up for when it terminated my account.

Other Sinemia users online report that Sinemia has done the exact same thing to them. Sinemia appears to be automatically cancelling accounts once they cost Sinemia more than the purchase price. In short, Sinemia is not terminating accounts for fraud; it is terminating accounts for being used. In the meantime, Sinemia is collecting "convenience fees" from its users, thereby ensuring that it makes money off of them. Sinemia's actions appear to go beyond just a simple breach of contract and appear to involve a deliberate scheme to defraud users, which would be a violation of federal and state criminal law. See 18 U.S.C. 1343.

My husband and I have separate sinemia accounts. We were both terminated without any cause only after a couple of months of service. No refund
I bought a membership ( connected to account with ***) to sinemia in October 2018. My husband bought his membership ( connected to ***)in November of 2018. We both paid full price on our visa charge card and it cost us 108 each for a year membership. I went to use the membership the same day and found out I had to pay an additional ten dollars to activate my account which was unknown when I paid in full. After my husband and I missed one check in we were both alerted on the account we missed a check in and had to pay the full price of the movie plus all of theirs fees !! We paid the original 1.80 fees for the movie in the first place so that day they charged us 1.80 four times . Two for the movie we went to and two times for the missed check in. We couldn't find this policy in their terms of service. Then on 3/3/2019 we tried to complete an advance ticket and it alerted us that both of our accounts were terminated. We both send a usage request and refund request and ended up with some genaric response. I have since emailed their support everyday since and have only received a generated response stating that our accounts we system generated and the service reps can't check into it. They won't answer any questions about a refund . We paid in full for the year up front and my husband was able to use the membership for two months!!!!!!! I used it for 3!! We want our full refunds back plus all the fees we had no idea about. For instance thier1.80 additional fee!!!!

I paid for a 1 year membership allowing me to see 3 movies a month. Less than halfway through the membership they cancelled my account
I paid to see 3 movies/month for 12 months. After 5 months I received a message stating I violated 1 of any number of there rules and they were canceling my account. I always followed the instructions 100% and never violated their rules. Of course, when I asked for any specifics I wasnt given one. In fact, their support staff has never answered any of my many messages. They are refusing any refunds

My account was terminated. I used their service for a few months but pre-paid for 1 year of service. I'm demanding a full refund.
Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia

In order for me to access the benefit they were providing me, Sinemia charged me for something that doesn't exist and won't refund.
I went onto Sinemia's phone application yesterday, March 5th, to purchase a movie ticket. After selecting my show, Happy Death Day 2U, I was asked to state how much I was spending on the convenience fee, as Sinemia requires that the customer pay the convenience fee if there is one. I booked my ticket through the Facebook application, which allowed me to book the movie without a convenience fee. The Sinemia phone application did not let me select $0.00 for the fee, and in fact told me that it cannot be zero in a popup that would not let me continue. I therefore had to pay a minimum of $0.90 to be able to see my movie, even though that $0.90 isn't going anywhere but to the company.

I then went onto the support page for the company, and they would not immediately respond. 24 hours later, I sent another message to them, asking if they could refund my credit card or give me a giftcard, which was responded to with: "Hi, we regret to inform you that it is not possible for us to manually create a gift card. Unfortunately, we will not be able to issue refund for the fees. You may consider this Sinemia's final decision. Best regards,"

Ultimately, I'm upset that they are stealing from me in order for me to use the service that I already paid for. The service that they are providing to me, is 2 movie tickets every month for the entire year. I purchased this year-long membership on May 5th, 2018.

I cannot continue to use my membership without paying this extra money, either. And they claim it's a "glitch" in their system, when the prompt literally says "Fee value cannot be zero."

My account was terminated with no clear explanation or documentation of any violation. Request for explanation and refund were ignored.
My 12 Month plan initiated on 8/9/18 was terminated without cause. On 8/9/18 I paid for a 12-month Sinemia plan for $179.88. I received service under this plan for 7 months, however, on 3/2/19, I received an automated notice stating:

"...Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated..."

In response I requested evidence of a violation in addition to a refund for services owed. To calculate services owed I divided my 12-month plan by 12 and multiplied that amount by the 5 remaining months of my service plan that I have already paid for. This came to $74.95. I added this to the cost of the physical card, $30, that paid for but was never able to use because of the termination of my service without cause. This total came to $104.95. The response that I received when I requested refund and explanation for my termination via email was:

"We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information..."

I cannot comprehend how a business can cancel someone's service that they have already paid for without cause and then claim that they cannot provide cause because the account has been canceled. This is the kind of explanation that belongs in a Kafka novel.