Sinemia

Unethical business practice. Cancelation without adequate reason or proof.
After entering into a year prepaid subscription with Sinemia I was unilaterally canceled for "fraud". I operated in good faith and within the terms and conditions as described when signing up and subsequent to the numerous changes to include requirement to pay "processing fees" and provided a government ID and picture for their records. Without providing proof or explanation, they canceled my prepaid subscription and offered an "adjusted" refund that minuses the price of used services, A more appropriate refund is dividing by 12 months the price of the year subscription and refunding the unused portion. Their formula only benefits the business and is not equitable to both parties. The above action is an unethical business practice and suspected fraudulent in nature.

They cancelled my pre-paid subscription without cause. They charged fees not disclosed in the original agreement. Their refund is insufficient.
I have used Sinemia as a movie subscription. I have the movie a day subscription for $30 a month which they asked for all up front. They said they would give me a physical card. It was going on months before I finally contacted them. They directed me to go to their cardless option as they were not able to provide a physical card at this time. I paid a "activation fee" for this option, something that was not disclosed beforehand. There were normal convenience fees to by online tickets, the only option available with cardless. But they randomly charged an additional $1.80 on top of that, again not disclosed beforehand. They then presented this great new option: a physical card that would eliminate these dreaded fees. But you would then have to pay an "activation fee." After all of that they asked for identification that seemed straight out of a movie where they asked for proof of life. There were several glitches throughout the whole time with their app. Their app would frequently flake out when "checking in," a feature that require the use of GPS on your phone. Of course if you didn't check-in then you risked being charged full price for the movie. My GPS did not flake out with any other app but Sinemia's. They occasionally had the wrong coordinates for theaters. One theater had the right name, but they pinned the coordinates for an abandoned theater 2.6 miles away. You had to go there to check-in in order for you not to be dinged because you didn't check in. I informed them of this and many other incidents like this and they would always respond that it has been fixed and "not to worry." They then terminated my account due to "fraud." They didn't tell me specifically what "I" did. They did give a list of offenses that qualified account termination. One was using the card for other purposes. I never did that. Seemed stupid to even try that, because I loved being able to see so many movies. Another was using multiple accounts on the same device. I didn't do that either. I had no need to as a single man who had everything he needed to see a movie a day. I didn't have time to see two movies a day enough times in a month to even try that ridiculous scam. The next one was so vague: reasonable suspicion of fraud or abuse. I don't know how to respond to that other than I used their service to "T" in how they prescribed. The next was sharing my account information to another so they could use it. Again, didn't do it. Didn't want to mess up what I had to even try it. Manipulation of location data resulting in deceptive purchasing practices. Now I told them ahead of time about the time THEY inappropriately pinned an abandoned building for a legitimate theater. I gave them screenshots to prove it. They said they fixed it and not to worry. Do they deliberately give wrong locations to check-in so they *** kick customers who "use their service too much?" I don't know what their issue is with me. I contacted them many times and they refuse to respond to me, something they are not great at to begin with. The most successful way to get a hold of them is direct message on Twitter, not their company email. There isn't a phone number to call either. Either way, no response back. I just want to use my subscription for the remainder of term.

Fraudulent / Unfounded Termination of My wife's and My Account without just cause.
My wife's account (***) and my account (***) were terminated by Sinemia in a bulk termination of hundreds of accounts with a form email that claimed that we violated their company policy or have had suspected fraudulent usage of our accounts. The listed reasons they gave were as follows:
- Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
- The use of multiple Sinemia accounts in the same device resulting in financial abuse
- Reasonable suspicion of fraud and/or abuse
- Sharing one's Sinemia membership information to purchase tickets for other persons.
- Manipulation of location data resulting in deceptive ticket purchases

None of these happened. We followed the company's listed protocols and even had sent emails to their support staff whenever the Sinemia app was not functioning correctly while at the movies (typically, the app would not capture the correct location with the GPS, so their required check-in process was hindered). The Sinemia app was changed frequently during the time we used the service, which was from 9/21/18-3/2019. We enjoyed the service and even stayed with them after they asked us to send them proof of identification (I have the emails showing the request for my wife's and my Driver's License and a photo with each of us holding the license next to our faces),when they charged us $14.99 each for them to send us a card to use at the theater instead of their cardless feature (which charged additional transaction fees of $1.80 per movie), when they charged us additional transaction fees of $1.80 to use the service even though we paid for a subscription that included $29 per month to see 1 movie per day with a card, and even now, after they terminate our accounts, we wish to have Sinemia turn our accounts back on and allow us to continue using the service that we paid for and used within the company policies that Sinemia has laid out. For full disclosure, there were two occasions that the theater employee charged my Sinemia card on the wrong movie that I watched, but I immediately emailed the Sinemia support to make them aware and asked for what to do when this happens, to only get a canned reply telling me that their staff will review and use their discretion on whether to take action. I never got an actual reply from someone personally from Sinemia during my membership period. There are many accounts that received this same email without the company sending supporting evidence that we did any of the aforementioned reasons for termination. I have emailed multiple times to the Sinemia support email listed and have never received a reply. There is a button on the Sinemia website that we can click at the bottom of our termination message that we have clicked that says "Request Usage History & Refund". I clicked this button the day they notified my wife and I and asked for them to supply proof that we violated their terms and also requested that they turn our service back on as they made a mistake. I received no response as of today. I wish to have our service turned back on.

Hidden fees, excessive fees, lack of customer service response, false advertisement, accusations without proper reasoning of early account termination
At sign up Sinemia does not disclose fees associated in attaining a subscription. An initiation fee is charged upon sign up along with a wait of 2 weeks before subscription can be utilized unless customer would like to pay a fee of $9.99 or more to expedite card-less activation. Then upon activation there are what Sinemia deems as a "convenience" and "processing" fees that the customer is required to pay in order to use the advance ticket, and cardless option to purchase movie tickets on top of the convenience fee that Atom, and Fandango charge that you are required to use in order to purchase a ticket. These fees are not disclosed upon sign up of membership nor is it listed in the terms and condition. When there are billing errors, or issued in the app that require customer service, Sinemia takes anywhere from 1 hour to anywhere past 3 days to respond with a generic message with little to no assistance of the issue. Sinemia terminated accounts during the weekend of the 2nd of March of this year with multiple people including myself accusing users of "fraudulent activity" and/ or "abuse of membership" detected in the automation system Sinemia utilizes with no exact explanation as to what or the specific reasoning for the account termination. I signed up for a yearly subscription to have my account terminated within three months following the terms and conditions and rules stated accordingly. Customer service with Sinemia has extremely poor response time ranging anywhere from an hour to several days if at all. Their response to this matter is very vague and I've yet to see a refund for the remaining months that I have not received due to sudden termination of my "movie a day" plan that I prepaid for 12 months equivalent to 365 movie tickets.

Sinemia unfairly cancelled my pre-paid account even though I followed the terms and conditions.
I received a notice from Sinemia that they had cancelled my pre-paid account claiming fraud but I have diligently followed all of the terms and conditions. I have reached out via e-mail and they refuse to provide additional details about why the account was cancelled. I believe that this was due to a technical error on their part, they are claiming that they are not able to provide details on why my account was cancelled, only that "the system automatically cancelled my account".

I am requesting either a refund, or to retrieve both of annual memberships of me & my wife's, which just got wrongfully terminated after 4 months.

I am requesting either a refund, or to retrieve both annual memberships of me & my wife's, which just got wrongfully terminated after 4 months.

For a refund, we request a full refund for our physical membership cards($25 each), as well as a pro-rated refund ($79 each) for our annual memberships.

We both signed up for Sinemia's annual Prime Membership (3 movies per month), and paid $118 each on October 10th, 2018.
Our memberships got activated on October 23rd, 2018, but then both our accounts got wrongfully terminated sometime during this cycle of our memberships (Feb. 20th - Mar.22nd) and we haven't been able to use our memberships at all.

Also, we just ordered our physical cards & the payment was made on Mar. 1st, 2019, and we received them on Mar.10th.
However, we didn't have a chance to use them and won't be able to in future at all because our accounts had been terminated for no good reason.
Furthermore, we didn't receive any notification on that, but instead ended up finding out about that when we tried to use our physical cards for the first time on Mar. 10th.

Shown below is the reasons for the termination of our accounts, which was given by Sinemia;
"Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

- Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
- The use of multiple Sinemia accounts in the same device resulting in financial abuse
- Reasonable suspicion of fraud and/or abuse
- Sharing one's Sinemia membership information to purchase tickets for other persons.
- Manipulation of location data resulting in deceptive ticket purchases."

None of these accusations of fraudulent activity/ abuse is true;
we never used our memberships for anything else, other than what Sinemia membership is for, which is getting movie tickets for ourselves. And every time we did watch every movie at the movies that we used our memberships to get a ticket for.

We have the evidence to prove that as well because we are running a club for going to the movies with multiple people and host an event every time we go to the movies, of which proof we *** also provide.

I demand this issue should be taken care of immediately.

They charge "membership misuse fee" without any reason. Cannot reach them and cannot use their service
I purchased the annual service on 09/12/2008. I follow their rules for buying tickets and watching movies. But suddenly, they put $46.6 "memebership misuse fee" in my account and not allow me to continue to user the service.

I tried to send email but they never get back to me. And they don't provide any other contact info any where.

This business is not trying to help customer.

Honestly, one of the worst companies I have ever had to deal with. At first, when I received my membership, their customer service was ok. Then, non-existent. I receive confirmations that they receive my support tickets, but no one ever replies. I've been trying to get an issue resolved since November. Save yourself, and your wallet, and do not do business with Sinemia. Simple research on Google will prove this. Check out Revdex.com, other Trustpilot reviews, etc. Pretty consistent.

They are a terrible scam. I pre-paid for two full years of Sinemia, and then obsessively, religiously, followed every requirement of the service to the letter. I was extremely careful to "check in" every time. I never shared the subscription or used the card inappropriately. I even dutifully sent them photos of my government ID when they requested it - and the photos were approved. Never once did Sinemia cite any problem at all with my use of the service. But today my account was terminated for completely unexplained "fraudulent activity," and Sinemia now wants to charge me FULL PRICE for every single ticket purchased with the service -- movie tickets I would have never purchased in the first place if I didn't have the Sinemia subscription.
I paid for this service and went through all their increasingly-annoying requirements because I'm on a budget but love movies. Now, instead of saving money, Sinemia is ripping me off for hundreds of dollars. They are terrible. Stay away!

Continually changes terms to use of service
1. Added $1.80 credit card transaction fee 3months after start of service
2. Added manditory $0.90 fee when reserving seating in advance 6 months after start of service
3. Suspended member accounts untilI they can upload a government-issued picture ID as well as a picture of themselves next to the ID to allow "facial confirmation of the ID.". This happen last month.

First the additional fees have negated the savings of using this card. Futhermore I don't understand why they now need my government ID and facial confirmation to use a service as simple as buying a movie ticket. But now my accounts suspended and I have four of these cards for my family and I refuse to give them anymore PII to a dubious company.

Hidden fees, false advertising, refusal of service after a month, a broken app that doesn't work and no customer service.
I would like a refund for all of the months I wasn't able to use the app.

Purchased 1 year membership July 2018. Today I found out my membership had been terminated 4 months early without notice or explanation.
Purchased 1 year membership July 2018. Today I found out my membership had been terminated 4 months early without notice or explanation. Paid 167.88 and service has been terminated with almost 1/3 of my membership period left.

Every time I tried to use the service there are issues and more hoops to jump through prior to being able to use the service.
I purchased a years subscription in November. Every time I try to use the the service to buy a movie ticket there is another hurdle I need to use the service. Now they require that I scan a copy of my government issued is and take a photo with it to verify that I am who I say I am. I refuse to give my I'd because I shouldn't need to. Additionally I don't trust that they've can keep private information safe. Furthermore this was not required when I signed up and thus they are changing terms after purchase. I have requested cancellation and a refund and the response is that they don't give refunds. This company has engaged in fraud and never intended to provide me with the service that I purchased.

Misuse Fee Applied to Account
Sinemia has applied a "misuse fee" for the amount of my ticket purchase because I did not check in ONCE for a movie. This fee was not advertised when I signed up for the service, and among many other fees charged and incurred by the company, that were again, not advertised when signing up, my account is now on hold and can't use it until I pay this misuse fee. I have decided to cancel the membership rather than pay for the ticket, because this really defeats the purpose of membership. They also require customers to take a copy of the license which feels like a breach of privacy, and engage in terrible customer service. I reached out to them on 3/10/19 and got a canned response which was basically copy and pasted from their website.

App does repeatedly does not work. I have missed opportunities to purchase movie tickets and have not been able to use all of my passes.
This is about the third time an issue like this has happened. On 3/10 around 2:00 PM I logged on for the first time in awhile. I was asked to renew. My membership price had increased, but there was absolutely NO warning. I realized the charge to my bank was more than they normally charge. I wrote to them. No response. I plan on cancelling after this billing cycle so I still intended to see a movie. The app keeps freezing, and I was unable to use it for the movie. They immediately took my money only for me not to be able to use the service. I contacted customer service several times and received no response.

Bought a movie pass from them paid for the year and they terminated me today for no reason saying it was for fraud they did the same to my son
We had bought movie passes from them for me my son and husband and you have to pay for the whole thing up front it's not a monthly cost we've only had them a few months so my son went to use his the other night only to find out it was terminated and when he went to the website it sent him to it said for fraud for either Sharing his information or letting someone use his card.. Then I sent them an email wanting to know in exact details why they never responded so I sent another one and so we went to the movies today and then low and behold they terminated mine for the same reason for fraud or letting someone use my card. Mind you I haven't been to the movies in weeks plus the person would have to have my phone with them which would never in a million years happen.. I also just paid $15 for each of us to have the debit card so we didn't have to keep paying the fees when we would have to buy our tickets online..
I went on their Facebook page and apparently they are doing this to lots of people.. It's not cool. I asked for a refund and so did my son and we have not heard back from them of course and I know I never will since they can't explain to me why they terminated his account and now they did mine ..
This company is a scam I'm just waiting for them to terminate my husbands and my in laws passes..

This company terminated my subscription without cause.
I paid for annual subscription on August 13, 2018 with my credit card. I have used the service for 6 months, and in March 2019 they have terminated my subscription. They will not give me a specific reason, just citing violation of terms of service. I am not at fault. There is one instance when I forgot to check in upon arriving at the movie theater. As soon as the movie was over I proactively contacted Sinemia customer service to explain that I had forgotten to do so. They said it was ok, that they would forgive that instance and assured me it was alright. I continued to use the service. On February 8 when trying to check in for a movie upon arrival, the Sinemia app would not work. The GPS would not accurately pinpoint my location. I attempted 10 times with no luck. I took screen captures of the problem. After they movie was over I opened a ticket with Sinemia Support via email and sent them screen captures, explaining the problem I had. It took several days of contacting them to finally get in touch with someone, but the company had by that time put a temporary hold on my account and was trying to assess penalty fees to my account. After some back and forth with Sinemia Support, on February 10 they said they would report the issue to their developer and waive the fees that had been assessed. Obviously they had deemed that the problem I experienced was due to Sinemia app being faulty and not something that I was responsible for. I had not used the service for several weeks since that time. A few days ago I tried to buy a ticket in their app, and the app would not allow me to enter $0.0 as a processing fee, even though the ticket provider I was using does not charge a fee. I reported this to Sinemia support and got no response. Today I attempted to purchase a ticket and the Sinemia app stated that the transaction could not be processed and I should check my account on their web site. I logged into my account and discovered that Sinemia had terminated my account. They gave a "form letter" explanation that was not specific to me, but stated that it was due to violation of terms of service, which may include fraud, among others. I have never committed fraud with this company and am very confused over this. Sinemia stated "Sinemia issues a full refund for the difference between a user's membership payment & fees and ticket purchases to the user`s payment card. Please fill in the form to get detailed usage history and request refund." I clicked on their form that they linked to, but it did not provide me with the useage history as they stated it would. It is not clear to me how much they will refund to me, if anything at all. I paid $190.80 for one year's subscription in August, so since I only got 6 months of service, I think they owe me half of that amount back as a refund. I have sent them email, completed their request form for a refund and contacted them via Twitter. They have not responded to me. I have read news stories that this has happened to hundreds of Sinemia customers in the past week. Here is one such example ***/

My account was cancelled for actions I did not commit. I contacted Sinemia and was told that could not give me a reason.
I prepaid a yearly subscription for two, was charged "convenience fees" had my account charged and locked for problems with the app, that sinemia told me to uninstall and reinstall. Also, I paid for a charge card. Suddenly for no reason was my account was cancelled. I contacted Sinemia only to get a pregenerated email that would not tell me directly what I did wrong. I did nothing wrong with this service and I demand my account be reinstated.

wrongful account termination. Company alleges fraud without providing any proof. I have been vigilant to ensure that was not the case.
account name - ***

Here's the note on my account: Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Never was able to purchase 1 movie ticket, spent 287.88 for a 12 month plan. My account was terminated.
I paid 287.88 for a 12 month plan for 2 people for Elite/premium membership. I paid by credit card on 12/16/18. It was a Christmas gift for my boyfriend whose username, email and home address were on the account. He took a picture of his documentation and sent it through their "id verification' system. They refused to "verify his ID' for 2 weeks and he wanted to get tickets. I made a separate account to try to find info on contacting them by phone to explain, but a messaging system was all I could find. I sent multiple messages 1st asking about the gift account/id verification and then requesting to be fully reimbursed after finding out other customers were also being wrongfully terminated. He never got a chance to purchase 1 ticket. Sinemia's customer service is very minimal and it is really difficult to get help other than a form response. I paid 287.88 and he was never able to get 1 movie ticket.