Sinemia

I paid for 1 year of movie tickets for 2, and Sinmia has made it just about as painful and impossible through hurdles to buy tickets.
7/5/18-requested card was told it shipped, never received
9/8/18- again still no card
2/26/19- email I'm asked to verify ID and advance ticket shut off
2/27/19-Advance ticket shut off for not checking in

Again, I paid in full for 1 year of movie tickets for 2..."premium member"

I paid for a 12 month subscription and Sinemia has terminated my account without cause after 5 months.
On September 23, 2018, I paid $263.88 for a 12 month plan for 3 movies a month for 2 people. On March 09, 2019, 5 months into my 12 month plan, upon attempting to use the service I was directed to the following message on the Sinemia website:

"Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia "

I have never attempted to use a Sinemia card for anything other than its intended purpose. I do not have multiple Sinemia accounts. I have never shared my account information and I have never manipulated my device location, nor would I know how to. Sinemia has made no attempt to provide proof or documentation of my alleged transgressions and they will not be able to because no transgressions occurred. I have never violated Sinemia's terms in any way.

It is suspicious that my account has been terminated almost immediately after seeing enough movies to make the 12 month plan cost efficient. I have also been receiving notifications from them lately asking for "tips" and have not given any.

Sinemia has not, nor have they ever responded to any of my attempts to contact Customer Service.

As you can see from this article on Business Insider, ***
This seems to be a very common and much publicized issue. I believe that similarly to their competitor Moviepass, Sinemia has run into financial issues and their solution to them is to simple refuse to honor the services their customers paid for.

My account was wrongfully terminated for "fraudulent behavior" when I have followed the terms and conditions in good faith.
I attempted to buy a ticket today on March 9th 2019 and received a message in the Sinemia app that says that my ticket purchase couldn't be completed due to an important message on the sinemia website. The message stated that the details regarding the termination couldn't be given but that I had in some way violated the terms and conditions. I have not in any way to my knowledge violated any of the terms and conditions and have not been given a way to look into why I am being accused of fraud. My account was terminated with no promise of a full refund.

Wrongfully charged fee to continue using service
I was charged a $30 dollar fee in order to continue using the subscription I bought. The company requires you to check in at the movie. When I went to check in on their app the app would not work. I took a screen shot of it at the time and emailed the company . The next time I went to use the app it wouldn't let me use it unless I paid a $30 "misuse fee" since I did not check in. I wrote to the company to be reimbursed but was sent a generic response that I should have checked in. I even sent the the screen shot I took on my phone. I wrote to them again and have received no response.

The latest thing that has happened is that they increased the monthly fee and I had to accept in order to use the app. Once I accepted the higher monthly fee I tried to use the app and it would not let me select a movie to watch. This is the 2nd day in a row that it is not working. I wrote to sinemia online for support via email, twitter, and facebook and only received a response that they emailed me about trying to find a solution. I have read hundreds of comments from users that the app hasn't been working for a week now. This company needs to face some consequences.

Service does not work, charge monthly fee when can't use the service
I get charged monthly $9.99 for 3 movies. Last time I went to the movie I was charged a fee for not checking into the movie which I know I did. Then I get email for proof of identification which I obeyed. Recently I drove to the theater to check into a movie with friends and the sinemia app will not work. I had to spend $11.00 to get into a movie which I have 4 free ones showing on my account. Then after I email sinemia I checked my bank account and now sinemia has charged me the $9.99 monthly fee that I can't use. I tried once again to use the sinemia app and had to pay for the movie once again. My 18 year old son also has sinemia and he couldn't get his app to work either then he checked his account and was charged $18.00 for some reason I made him cancel sinemia. Seems to me they enjoy taking your money but don't give you the service. I reached out to customer service 3 times got a generic email back but have not talked to a human.

Sinemia cancelled my membership without explanation and when I try to reach customer support I receive no response.
On October 2nd, 2018 I paid $263.88 for one year of Sinemia premium membership for 2. Every time I tried to use Sinemia I had issues and their customer service many times never got back to me. Then, the started charging a $1.80 fee per person every time I used the card and this was never mentioned when I started my membership. And recently they cancelled my membership (which had already been paid in full for 1 year) without explanation and when I e-mailed support I never received a response. So I would like to be refunded for the full amount of $263.88 which I had originally paid since I never received a decent service and recently my membership was cancelled with over 7 months left.

Sinemia terminated my Annual membership in 4months without mentioning any reason and no refund
I han paid for Annual Sinemia Membership plan ($263.88) which starts from 21st October 2018. Sinemia is movie subscription service which allows to watch three movies for two a month.

On 2nd March I went to the movies and tried to pay with the Sinemia card, the app said there that my account was terminated.

Later I contacted the Sinemia Customer support, I was informed that my account was terminated due to violation of terms and conditions that they cannot disclose.
Reply from support "We see that your account's been terminated by the system automatically. Unfortunately, we cannot provide any further details as we do not have access to such information."

I would like to have a refund of $195 for the remaining 8months of my subscription charges, as the account is already terminated in 4months of usage (21Oct 2018 to 21 Feb 2019).

When asked about the refund Sinemia said they will calculate the total expenditure for them based on the cost of movie tickets that I have already purchased with Sinemia deducting the membership cost. This condition was neither mentioned during account creation or activation and totally unacceptable.

***

I havent violated any terms and conditions or done any fraud and hence I am not sure why the account was terminated. Since Sinemia cannot prove my fraud, I am entitled for a refund on my annual subscription deducting 4months of usage charges (21.99 x 4months) amounting to 195.88.

Thanks

They terminated my membership for no reason, saying that I have misused the service. I have done nothing wrong
I purchased my membership around September 2018. I recently was given notice that they were canceling my membership for fraud. I have paid for a whole year of service. I have done absolutely nothing who f

I have been told my membership was cancelled due to fraudulent activity.
This is absolutely untrue and I have no way of defending myself. I have read online that some people have had trouble checking-in, but I have never had an issue, and have always checked-in. I am the only one that uses my account, and I have never given my account to someone else to use.

I demand proof of what I did wrong, or at least have a chance to speak to someone.

The cancelled my movie subscription service that I paid upfront for, for the year without proper purpose.
I paid for this service up front which entitled me to 3 moves a month for 2 people. When I first activated the account I noticed that I had to pay Convience fees which I was ok with. However I wanted to pay for the card so I didn't have to pay those fees anymore. Although the card was 29.99 it was less expensive once the long run. I ordered my card and used it after it came in the mail. Before the card I used this service 3 times in between December and January. When I got the card I used the service once. This would make using the movie pass 4 times since activation. I tried going to the movies today and I the app prompt came up that I needed to log into the website to view my account. Upon doing so I realized that my account was canceled due to fraud. It listed some of the ways fraud could happen but I was confused I never violated the terms of usages. I always use the app as it directed me too, even when getting the physical card they asked me to send a picture of me and my ID to certify myself, which I did. Soon after I received an email saying that they were able to certify me and I was good to go. That was the last email I received. They never explained what I did or prove. I emailed them and they never respond nor do they have a phone number. The next step I took was to direct message them on twitter and I reidved a reply. I took a screen shot but they basically said my account was cancelled by the computer and they cannot tell why and can do nothing about it. So I paid 190 something dollars to get cancelled for no reason and I paid 30 for the card. How can they not tell me a legitimate reason for why my services was cancelled. I responded back to the direct message asking for more if information and I received nothing back.

Company cancelled me along with 1000s of others around March 3rd. Scammers that are stealing money from people.... Run

Would give zero stars if able. Everything worked great for a while then new fees started popping up. I also paid $30 to get a physical card to avoid those fees. Another ripoff. $30 for a physical card? Really?

Then they wanted a picture of me with my ID. Wouldn't unlock my account until I did so I reluctantly did that. Regret that now since less than two weeks later they have now terminated my account stating I violated terms of service. Another lie. You *** also check online. It seems they are doing this to many people. Big Scam. Stay Away.

We recently had our service wrongfully terminated due to "violation of terms". Sinemia has not explained the violation or responded to our emails.
Problem Date: 3/9/2019
Purchase Date: ~6/2018
Service type: Premium Membership, 2 person
Payment type: upfront for 1 year

After ~9 months of use we were required to perform and identity verification on our account to prove that our account was not fraudulent. We performed all necessary steps and the identity confirmation was accepted. One week later our service was terminated due to "violation of terms" with no explanation of how we had violated them. Sinemia provides no customer service phone number, and has not replied to our contact request on their website.

The service we purchased should have allowed us to see 3 movies per month for a flat fee, which we paid upfront for a whole year. The refund they offered would repay the difference of the upfront payment and the cost of the movies we saw this year. At this point we doubt this is any refund at all and they are costing us 3 months of the prepaid service.

I bought this online movie plan 6 months ago and so far I used only 3 times after suffering every time I go on their App. They Panned very nicely. so you pay them and they don't get to watch all the movies you planned.
1) App is very hard to choose
2) Keep updating App- just to make you crazy and only updates when you plan to buy
3) support team and non speaking English people- You send them email with issue and they totally advised you something has nothing to do with your issue
4) Takes for ever to get email from support team
5) Charge you convience fee after every ticket purchase and there will be 2 charges
6) If you calculate all the money you pay them you better off buy own ticket

SCAM COMPANY - SHOULD BE SHUT DOWN BY STATE

Awful company. I've emailed them various times for help to their customer service address and they are yet to respond. My wife had her account wrongfully terminated after prepaying for a year's worth of movies. Totally bogus company.

Account was wrongfully terminated
Today, I went to use the Sinemia service to purchase a movie ticket, I have 2 left for this month cycle. It then tells me I have to pay at least a $0.90 'Convenience Fee' for purchasing this ticket from a ticket selling website, when I do not pay convenience fees for this theater. I click ok to the $0.90 charge and it then tells me I have to pay a 'Processing Fee' of $1.80 for this as well. I click ok and picked my credit card to use. The app then tells me I have an important message on my account. I log in online and it says my account has been terminated for fraudulent activity, when I have done nothing wrong. This message does not tell me what I have done wrong, but rather tells me possible reasons why accounts can be terminated including misusing the credit card for other reasons than intended (Which I have not done) and having multiple accounts on the same phone (Which I also have not done). You can check the credit card history as well as the IP address on my phone as proof I have not done either of these things.

I submitted a support ticket and I got back an automated response saying the account was terminated automatically and they cannot tell me what I have done wrong because they "do not have this information". That is not acceptable. I have done absolutely nothing wrong.

Sinemia cancelled my membership claiming "fraudulent activity" as the reason. There was NEVER any "fraudulent activity" committed.
Attempted to use the service to purchase a movie ticket on 03/09/2019 and a message pops up that there is a matter that requires my attention and I should go to the Sinemia website to inquire. It turns out that my Sinemia membership was cancelled due to "fraudulent activity" which is totally untrue. I love the service and have even praised them online. I even recommend it to friends and family. I have no idea how to be "fraudulent" with this service and don't care to know. Yes, I realize I'm not the only one with this problem which screams SCAM. I paid for a year of the service up front and they are offering an "adjusted refund" which includes subtracting the FULL amount the company "paid" for all the previous tickets I bought using the service. So at the end of the day the company pays for NOTHING and the consumer has paid the company for it's additional fees like the additional $1.80 per ticket purchase and a "misuse fee" when you don't "check in" while at the theater on Sinemia's app. And now the company has a picture of me and my drivers license as part of the company's "identification process" causing me to become vigilant of any possible I.D. or credit card fraud. It's a long con that the company is playing and they should not be in business.

Sinemia froze suspended my account and is charging $27.06 for failure to check in at the movies on 12/21.
Sinemia was supposed so send a card in which I was to purchase the tickets in person. They never sent it. I had to pay extra for the online app. The app nor its website never fully describes the check in procedures or penalties. I have sent three e-mails trying to discuss the matter and they only respond with a bot which does not give responsive answers. Since I could not use my subscription I am out 10 movie tickets since I had the plan for 2 people for two movies a month.

Sinimea cancelled my membership and claimed I violated their terms of service. They have not responded to my inquiry nor have they returned my funds.
In December 2018, I purchased a Premium membership from Sinemia. I enjoyed that membership until March of 2019. After driving to a theater to use my Sinemia membership, I tried to purchase tickets using the Sinemia app and was THEN told that my membership had been cancelled. No email was received. On ***, my account has this notice:

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated.

I was not given a specific explanation of what I specifically did to be terminated. I do not feel that my termination was correct.

I have asked for a refund per the notice from Sinemia. I have not received any word from them. After searching the internet I found that many other members of Sinemia were also terminated as I was without a specific explanation. I feel Sinemia has terminated me only because it is losing money from me and is not returning my money.

App is not working to purchase tickets and customer service has not been able to solve the issue.
Sinemia's App does not allow me to select a movie under the advance planning tab. The wheel spins and then stops. I tried logging out and checking for updates to no avail. Finally I tried to uninstall and reinstall the app and it warned me that I was limited to three devices. (I was still using the same device?). At this point, I reached out to Sinemia on twitter through direct messages. I am really frustrated that there is not a customer service number. This seems ridiculous. While on Twitter, I noticed this was a problem experienced my many. Sinemia responded that they were looking into the issue, but it's still not working. I bought a yearly subscription and I am not able to go see any movies.