Sinemia Reviews (1602)
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Address: 925 N La Brea Ave Fl 4, West Hollywood, California, United States, 90038-2321
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Paid for a year. Account blocked due to glitch on their end. Refuses to respond after multiple contact attempts to fix it. Forces me to pay fee.
Sinema has a rule where you have to check in within a time frame of arriving at the movie theater. If you fail to check in, sinemia charges you a fee and prevents you from using your membership until you pay that fee. The problem with this is that is the app is not well engineered and often breaks. Therefore checking in when you arrive at the movies can't be done. This is precisely what happened to me, and I have been blocked from using my account until I pay a fee. I already pre-paid for an entire year, and on top of dealing with the hidden fees of purchasing a ticket (as you can see they have been sued over already), they are forcing me to pay more fees due to a glitch on their end. I have emailed them, contacted them on Twitter using both their sinemia and sinemia support twitter pages. I was told to DM them on twitter, and when I did, they never got back to me. Even after multiple attempts to let them know I responded.
Sinemia took my money for pre-paying my yearly membership and is now holding my account "hostage" until I pay them more fraudulent fees. I have not been able to use my membership to it's full last month because of it, and no attempt has been made on their end to fix the issue at hand. I want this fixed or I will be contacting my bank for a refund and report them for fraud. A simple google search will expose this company as many of its customers are experiencing the same treatment as I am. To say that someone using sinemia isn't would be considered a very rare case.
I want this error taken care of so I can use my account again and I want what I didn't get to use last month to be carried over. If they can't do that, I want a refund.
Hi ***,
Upon reviewing your account, we see that you have been charged a misuse fee due to the mischeck-in on 01.18.2019. As stated in the terms & conditions, you should check-in each time you use Sinemia service. Otherwise Sinemia has the right to charge the registered payment method for a misuse fee (ticket price) or/and cancel membership. However, as an exception, the fee has been removed from your account and your ticketing feature has been re-enabled.
In addition to that, In case if you lost a monthly ticket, one more movie day has been added to your account.
Please contact us at ***@sinemia.com if you require further assistance. Thanks.
Sinemia has locked accounts and required ID Verification to unlock them. It is requiring photo of a government issued ID and picture.
Sinemia is a movie subscription service. Sinemia has recently invoked a very unethical requirement for existing customers. They have locked/frozen everyone's account and required that each customer upload ID Verification in order to unlock their account. They are requiring a picture of a "government issued ID" as well as a picture of you holding the ID. This is beyond the pale and an invasion of my privacy. They claim that other payment processors which is patently false. Does Amazon require this...no! They are doing this to prevent people from using their service and/or quit so the customers don't cost them money in movie ticket purchases. This is very unfair and yet again a sneaky move by Sinemia to squeeze money mid-stream from their annual subscribers.
I have asked them to immediately lift the lock on my account and I have refused to provide the ID Verification they have requested. It is personally identifiable information and they have no right to request it. They say if we fail to do it they will terminate/cancel our accounts. I'm an annual subscriber that paid a year in advance. Its just not fair to ask for this and to do it mid-stream in my subscription.
Hi, upon reviewing this user's account, we see that his plan has been cancelled and paymetn was refunded. There is not a active plan, therefore, this user is not required to complete an ID verification. Thanks!
Sinemia has wrongly applied penalties to my account and is unavailable via customer support. There seems to be no way to reach them.
I subscribed to the monthly Sinemia movie ticket service last August. I paid for a year in advance along with a couple of other payments related to setting up the service (recently buying a credit card to avoid the add-on fees and account activation). These are listed below.
The service has not been perfect but I dealt with it until recently. They are now trying to charge me an additional amount for tickets I used on 1/9/19. They require a "check-in" via their app at the theater during the movie time. Unfortunately the app did not work. I emailed them from the theater to tell them on 1/9/19 (email is the only option). I received a form email back and no resolution.
I now have a notice on my account saying that "You have $27.4 membership misuse fee payment." My service is locked until I pay this amount. I've reached out to Sinemia again via their support email, Facebook, and their website, receiving the same form letter back for email and website.
The penalty is supposedly because I didn't use the tickets, but I emailed them copies of the tickets and my receipt the night of the movie. At this point I'm stuck, unless I pay the penalty, I can't use the service, but the service isn't working and no one at Sinemia is listening.
My service was available in September 2019 and I was unable to use February due to the above. If I have 7 months left at $19.99 / month and the recently sent card I can't use ($29.98), I will lose $169.91 from this purchase.
I would like the fee removed, my lost ticket time from 1/12-2/12/19 applied as an extra month, and my service re-instated.
Hi, We have checked your account and see that you have not completed your check-in for the movie on 9th of January.
As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your misuse fee from your account. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let our support know so that we can provide assistance.
We have also restored you one whole Sinemia month as a gesture of goodwill.
Thanks!
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello.
They removed the fee "as a gesture of goodwill" but did NOT refund my lost months due to the frozen account They also did not acknowledge that I had contacted them because the check-in option on the app was broken. That I could not check in at the movie theater because their service wasn't working.
Sinemia is now requiring me to scan and upload my government id AND a photo of my face with the id for facial recognition to their website to use the service again! Why would I scan and upload my drivers license or passport and allow for attached facial recognition to a movie site that doesn't answer its customer service???
This is the notice now showing on my service:
ID verification required - Awaiting documents
Your Sinemia plan's ticketing feature has been turned off until you upload the documents required for the ID verification process.
You must verify your identity to prove you are the sole account holder of your Sinemia plan as stated in the terms you have agreed to.
What we need from you:
- A scanned copy of your government issued picture ID
- An ID confirmation photo which is a picture of you, the account holder, holding your ID document next to your face to allow for facial confirmation of the ID document.
Sinemia is a fintech company as much as it is an entertainment company and when making transactions Sinemia customers use a debit card, which requires user ID verification - similar to verifying your ID for any payment card activation. ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifiying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. This is a standard procedure in the payment industry. We are sure that our users are familiar with this process but they (might) find it irrelevant as we operate in the entertainment industry. We routinely ask our members to verify their identities to help keep Sinemia sustainable and affordable.
Please note that, once you upload the necessary documents, you will be able to get your tickets as usual. If your documents are approved, this means you are ID verified and you do not need to take further action.
If your documents are rejected and we are not able to verify your identity through the ID verification process, your account may be terminated and the cost of the tickets you have used during the ID Documents Review process may be charged to your payment method on file. You will be notified of the outcome once your documents are reviewed. For more info, please click here.
You will need to upload two documents in order to verify your identity. Please do not crop, rotate, adjust colors, or alter the images in any way. Please upload these two documents within days to have your identity verified. Once your identity is verified, you may continue enjoying the privileges of Sinemia as usual.
Hi. As stated in the terms and conditions, "Sinemia may require the member to provide additional documents, photos or proof in order to prevent fraud and membership abuse as it sees fit. Sinemia holds the right to restrict access to the account and/ or terminate the account in case of failure to comply." Also, once your ID gets verified, the documents you shared will be removed immediately.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is so frustrating! Uploading both a close-up photo of my government issued ID PLUS a scannable photo of my face next to said ID opens me up to ID theft if / when the company is hacked. Given that the reason I had this problem in the first place is 1. that the SInemia app did not work, and 2. customer service wasn't available, I don't have faith that this company would protect my personal information. It would be financial irresponsible to put my identity at risk for a $200 a year movie ticket company, especially WHEN I DID NOTHING WRONG.
I used the account for months without issue. I paid in advance for a year's worth of this service. 4 movie tickets a month. I have now lost *2 monthsof service because their app did not work. It is ridiculous that they expect me to put myself at risk to turn on a service that I used before!
Sinemia charged me a misuse fee due to failed check in at a movie I attended but the app had issues and wouldn't allow me to check in.
2/8/2018 I attended a 6:50 theatrical showing of a movie I attended. Sinemia requires me to "check in" once I am at the theater. I tried checking in using the sinemia app but it kepy saying "processing," and errored out. I tried multiple times, restarted my device and went outside to check in. I emailed Sinemia DURING the movie TWICE my issue checking in. I attached photos of the tickets I bought as well as the screen shot where it said "processing." I also have video evidence this happened as well. I emailed support for a THIRD time on Monday 2/11/19 and all I get is the automated response but no real person has contacted me to resolve this. I now have a $21.50 misuse fee and am locked out of my account. This is the second time this problem has happened with no actual customer support. Sinemia just sends the same generic email no matter how many times you try to reach them. Before I received a physical card, they also charged me "processing fees" when I would buy tickets online, this was NOT disclosed in my original membership. There are many online reviews and people that are experiencing the same issues I am experiencing.
I am requesting a refund of the $28.10 misuse fee I paid plus a refund of all of the convenience and processing fees which were not disclosed to me when I originally signed up. I am ok with paying the $29.98 for the physical card. The total refund I am requesting is $53.50. I have a screen shot from my bank showing this is the total amount ive paid in processing, convenience and misuse fees since 11/6/18. I am also requesting my membership be unlocked. Sinemia will not allow a prorated refund for the annual membership. It isnt right to lock me out and not allow me to use the service.
Hi, upon reviewing your account we see that you have not completed your check-in for the movies on 10th of January and 8th of February.
As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your latest misuse fee from your account and refunding the previous misuse fee to the original payment method. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let us know so that we can provide assistance.
Sinemia covers the cost of your movie ticket. Everytime you purchase a ticket online using your Sinemia plan there are transaction fees imposed by the payment processors. Sinemia may reflect these processing fees to your payment method on file if such fees are involved. Processing fees still may apply even ticket selling websites don't charge convenience fees as processing fees are paid to the payment processors by Sinemia.
Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
The 2/25/2019 dialogue from Sinemia is an automated response that has been sent to other people on the Revdex.com site. On 3/2/2019 I logged into my bank account and see that Sinemia did refund me a total of $28.10 which was the "misuse fee," but not the full amount of $53.50 that is for prior fees that were never disclosed when I signed up for Sinemia. On 3/2/2019 I then logged into my Sinemia account and discovered they have TERMINATED my account entirely. So Sinemia sent their standard automated response to the Revdex.com saying as a one time managerial exception they would refund me a misuse fee, but then days later CANCELLED ME ENTIRELY. There is no indication that they are going to also pro rate refund me for the annual membership I paid for, and there is no indication I will be refunded for the physical card they charged me for. Here is word for word the dialogue that is on their website regarding the termination of my account:
"Dear Sinemia member,
This is an important notice that requires your attention.
Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.
Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.
Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:
Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.
Best regards,
Sinemia
You are eligible for a refund based on the difference between your payments to Sinemia and the cost of your ticket purchases. Please fill in the form to get detailed usage history and apply for a refund."
This is unacceptable as a consumer. I am now requesting the following refund: $25.40 (difference between what I originally asked for and what they refunded me already), plus $29.98 (cost of the physical card) plus $197.91 (I paid the annual Membership cost of $263.88 November 6th, 2018 so this is for 9 months of service I cant use because Sinemia terminated my account). Sinemia shouldn't be allowed to keep the difference if THEY are the ones who cancelled me for something their app has continuously caused me to have issues with. I have also asked for this difference from Sinemia and like other people have experienced, no response from their customer service. The total refund then should be $253.29. I have screen shots from my bank account for the membership fees and various other ones as well as video evidence that the app wouldn't let me check in during the most recent movie I attended using Sinemia's service.
If Sinemia doesn't believe that I attended the movies I used their service for, Im sure the movie theaters would have me on camera at the locations I went to, as well as cameras showing I entered the actual theater the movie was showing in. I am 100% confident and truthful that the 2 movies in question I did not "check in" to were strictly due to the apps issues and errors. The first time I did not check in I will take full responsibility for as I missed that one. But the other 2 were strictly due to Sinemia's inability to have their service working properly. There are countless stories on the Revdex.com website as well as online with people experiencing the same issues. All I am asking for is the refund I stated above, nothing more. Sincerely, ***.
Hi. The system terminates the accounts in case of a fraud detection automatically. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.sinemia.com/member page.Also, Sinemia covers the cost of your movie ticket. Everytime you purchase a ticket online using your Sinemia plan there are transaction fees imposed by the payment processors. Sinemia may reflect these processing fees to your payment method on file if such fees are involved. Currently the processing fee for online purchases is USD/ AUD/ CAD/ GBP 1.80. Processing fees still may apply even ticket selling websites don't charge convenience fees as processing fees are paid to the payment processors by Sinemia. However, if payment processors don't charge processing fees for your tickets, you will not be charged for processing fees.
(The consumer indicated he/she DID NOT accept the response from the business.)
This Sinemia response is clearly an automated message and does not specifically address my concerns or request whatsoever, nor does it confirm I will receive a prorated refund back for the cancelation of my account for the months I cannot use the service. Sinemia has no right to keep the money I paid for the months I CANNOT USE the service. Websites such as: Business Insider, Engadget, Techspot and Slashgear have NUMEROUS stories of the EXACT thing I am experiencing regarding Sinemia's horrible customer service and wrongful termination of accounts. I would like to reiterate that I have photos and video proof that the Sinemia App would NOT let me "check in" to the movie the last time I used their service. I fairly want my money back on this service. The lack of "actual" response from Sinemia (it is literally an automated response) is unacceptable. There has been no proof or explanation of why Sinemia gets to keep my money for the full year's worth of membership fees for a service that FAILED to work on THEIR end.
Sinemia attracted customers with a bait and switch tactic, added additional barriers to use its application and movie watching service and made little or no honest effort to rectify true concerns; would not offer annual membership refunds and evolved the product to charge fees embedded in simply using the application. The product appears to be misrepresented at all levels; is complicated to use the application, and additional fees are warned through a complex web of simple links and additional requirements to actually use the application. The service now required additional data collection including images and personal identification to verify users which in true essence provides not true benefit to Sinemia except using our personal items "Address" on drivers license that are now in Sinemia possession to use as it sees fit as an organization. I have never been so disgusted in a service that I am currently locked into and feel like a hostage; not a customer. Sadly Sinemia continues to act like it provides a product worth any money at all It is certain that I risk them cutting my benefit as I am outspoken with the service.
Product_Or_Service: December 2018
Account_Number: They only provide an
Contact by the Business Desired resolution would be to have them correct the misleading application; simplify the use and reduce the multiple fee structure that Sinemia has created to exploit more money from weary users. I realize this is not going to happen; however, I know Sinemia must present a better business plan, stop changing the terms of the originall agreement which hurts the consumer. Treat us like a consumer, provide acutal human beings Contact phone assistance to correct matters and develop.
Hi, ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Upon reviewing your account we see that you have provided the requested documents so that your account has been approved.
Sinemia covers the cost of your movie ticket. Everytime you purchase a ticket online using your Sinemia plan there are transaction fees imposed by the payment processors. Sinemia may reflect these processing fees to your payment method on file if such fees are involved. Processing fees still may apply even ticket selling websites don't charge convenience fees as processing fees are paid to the payment processors by Sinemia.
Thanks for your feedbacks, our team is really working hard to improve our services. We are growing every day with our user's feedbacks and support, for providing better assistance and services.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because as a contracted customer I do not have a choice. The organization is charging extraordinary fees not seen on other applications of the same and the Sinemia group still does not or will not provide an actual customer service phone contact. The only way to communicate concerns, which would allow us to file complaints with Sinemia in and of itself and not an outside organization like Revdex.com; would be if they have assistance to the customer. I am very disappointed with the complexity of the service offered by Sinemia, which is truly not made clear when you sign up for it; but is discovered as the consumer continues to use the services. Thank You for following up.
False advertising false claims
They charged $15 for a credit card that would ship in a set amount of time. Claimed the address didn't work and then when given the exact same address were suddenly able to ship and deliver a bad debit card.
Honor their claims
Hi, we are sorry for the inconvenience caused. Your first physical card had returned to our office as "cannot be delivered" there might be an issue with the shipping company. Your new card has been already shipped and you will be receiving your Sinemia card soon. Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
I recieved the second card and it will jot allow it be added saying invalid card number have contact their support each week. One time they said they shipped out a card but it was returned and to them and asked for my shipping address. When I sent them a response saying I had recieved a card that did not work including all card details no response was given and that was two weeks ago and several emails with no response.
Company has finally shipped me a card that works long over the promised time. But issue is resolved.
They charged me 4 times for the same service fee.
I bought a year of Sinemia for my parents. The first time they tried to use it, it didn't work after 4 attempts. Sinemia, however, still charged be 4 time for the service fee for the tickets that they never got. I emailed them about this and they never returned my email. This was on February 2nd, 2019
I want the money back that they stole from me.
Hi, upon reviewing your account we see that you have purchased your movie ticket successfully for the account of ***, which you had given Sinemia as a gift.
Sinemia covers the cost of your movie ticket. Everytime you purchase a ticket online using your Sinemia plan there are transaction fees imposed by the payment processors. Sinemia may reflect these processing fees to your payment method on file if such fees are involved. Processing fees still may apply even ticket selling websites don't charge convenience fees as processing fees are paid to the payment processors by Sinemia. However, if payment processors don't charge processing fees for your tickets, you will not be charged for processing fees.
Your first cancelled ticket's fees had returned to the original payment method and you are charged for only one ticket's fees until now.
If you would like to avoid these online transaction fees, you may order a physical card and purchase your movie ticket in the theatres. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I was charged $6.60 the $3.60 fee. There is one $3.60 charge on my card and 3 $1 charges. I want those $3 refunded.
Hi. When we check your account, we see that you have been charged 3.60 processing fee and 3.00 convenience fee on 02.02.2019. Sinemia covers the cost of your movie ticket. Everytime you purchase a ticket online using your Sinemia plan there are transaction fees imposed by the payment processors. Sinemia may reflect these processing fees to your payment method on file if such fees are involved. Currently the processing fee for online purchases is USD/ AUD/ CAD/ GBP 1.80. Processing fees still may apply even ticket selling websites don't charge convenience fees as processing fees are paid to the payment processors by Sinemia. However, if payment processors don't charge processing fees for your tickets, you will not be charged for processing fees. Also, the advance ticket online convenience fee is not covered by Sinemia. The convenience fee will be charged to your registered payment method then you will be able to pay for the convenience fee using your physical Sinemia card (if applicable) or Cardless information while purchasing the ticket. If the advance ticket is not purchased, the charged fee will be refunded to the original payment method after 24 hours.
Sinemia charged me a unwarranted illegal misuse fee of $34 and has ignored me for weeks with no response or resolution.
To whom it may concern,
Please help. My name is *** and I have been unfairly treated by Sinemia. Sinemia charged me a $34 unwarranted fee. Sinemia is a movie theater subscription company that I paid $192 for a 1 year membership upfront and it allows me to watch 3 movies a month at almost any theater. One of Sinemia's requirements of the subscription is that I must check in through their app before the movie starts and I have to be at the theater. Usually the app works ok with frequent loading, freezing, crashing, etc issues but on 2/1/2019 I couldn't use the app because a technical issue with Sinemia's app. I spent 30min prior the movie starting messing with the app but it still didn't work. The app wouldn't load I tried restarting my phone and closing/reopening the app. After the movie was over I continued to play with the app but no luck and I reported the issue to Sinemia that same day. I received a response from Sinemia the next day asking for a screenshot of the app issue (basically they wanted proof) but as I explained I didn't think I would need a screenshot since I reported the issue after the movie was over and I'm literally in the theater fumbling with the app but I sent my movie ticket as proof of me watching the movie. I have not received any response from Sinemia despite dozens of emails and messages through their website but I instead received a $34 misuse fee for not checking in. I have explained to Sinemia too many times that it is extremely unfair that Sinemia caused this issue with their poor quality app, wastes my time over and over reporting the issue, then I get a unwarranted fee and finally I get ignored for weeks. I'm not a lawyer but I'm pretty sure it's illegal for Sinemia to charge a fee for a issue they caused and I reported it but yet I get mistreated. I know poor customer service isn't illegal but charging fees that do not apply is illegal and must be addressed. I apologize that I am now wasting your time with this but Sinemia is in the wrong and they must answer for this. I hope with your help that we will get a response and resolution. I am only asking for the removal of the $34 fee that is unwarranted. I'm not suing Sinemia, I just want a resolution.
Thank you for your help.
***
XXX-XXX-XXXX
Sinemia must remove the unwarranted misuse fee
Hi, upon reviewing your account we see that our support has contacted you already and resolved your issue by removing the misuse fee from your account.
Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let us know so that we can provide assistance. Thanks.
(The consumer indicated he/she ACCEPTED the response from the business.)
Sinemia was unprofessional and took little responsibility. After weeks of emails and complaints I finally got assisted. Thank you Sinemia for all you do and don't. Complaint resolved.
The product that I purchased continues o change the policy. Now I cannot buy a movie ticket for which I paid for this monthly service in advance.
I paid for a monthly subscription for 3 movie tickets in advance on 1/26/19 and have used l ticket. Today I tried to buy another one and they are changing the rules and suspended my account. They want me to scan driver license and this seems suspicious. They change their policy in midstream and seems fraudulent
They need to suspend ID verification or give me a refund for 2 tickets
Hi, ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Also, once you upload the necessary documents, the ticketing feature will be automatically turned on. Our team will be contacting you to assist you with the process. Thanks.
Sinemia is not providing the service I paid for on an annual basis.
This "service" is to provide me with tickets to 3 movies a month. It has been in effect since Oct of 2018. The last time I tried to buy a ticket with them I was notified that they wanted a copy of my drivers license or any state issued ID card. They also stated they wanted a photo of me holding my drivers license with my hands in the photo. They said they need to verify my identity. They haven't felt the need to do this for 3+ months. I'm not going to give a valuable piece of info that could be used for identity theft to a Turkish internet entity.
If Sinemia persists on this requirement I want a refund of my $119.88 annual fee. Due to an original dispute with Sinemia over double billing my credit cart I have only seen 2 movies in a 4 month period.
Please cancel this complaint as the issue has been resolved with Sinemia, Inc.
Forced to pay actual ticket price $22 for not checking-in
Sinemia requires you to check-in for the movie you're watching at the theater. I unfortunately forgot to do so due to being late to the movie. My account was then suspended and a $21 misuse fee was placed to my account. I immediately sent a message that same evening through online support and Facebook showing prove of the ticket but no response for 7 days. Then I resorted to using Twitter and finally received a reply after another 5 days. The response was unyielding and hinted that I might have purchased the ticket and let someone else use it. This is completely unacceptable to have such a draconian policy that even ignores a customer's request while showing proof. I have been a customer for over a year and even extended my membership due to the great service I experienced. I've even spread the word and had three people sign up. However, if Sinemia has such a terrible customer service where it treats its customers as guilty already, then it is not worth it to sign up for this service. From now on, I'll make sure to let people know what they are getting into just for making one mistake. What a disappointment.
I would like my account restored. Barring that please cancel my account and refund my prorated amount for the remaining unused membership.
Hi, as stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your misuse fee from your account. Please be noted that this is a one time exception therefore if there is an error about completing a check-in, please let our support know with the screenshots of the error so that they can assist. Thanks.
Lies and more lies. Promise things they don't deliver. More out of pocket expenses: SCAM.
I signed up and was promised a physical card. When I contacted service months later, they said they would send one (and just said it was delayed because they were too busy even though I SHOULD have one as promised with my membership).
No card still. Now they allow you to PURCHASE one. Why was I told I was sent one, as it was free with my membership, and now I have to pay? Without a physical card, I have to pay ADDITIONAL FEES for every movie because I have to purchase in advance. Another scam/lie. And it's like $15 to buy one. That's not cheap considering the membership.
Last time I went to see a movie, Sinemia asked for my credit card info, for some reason. Sure. I tried lMULTIPLE times and it wouldn't take it. Friends were waiting, movie was about to start, I had to pay myself using that SAME card (it is active and working). I could NOT use the service I pay for. Sinemia is a movie ticket service and I couldn't use it to buy movie tickets. They already took my membership money but their service won't work now.
I requested a refund as this company is nothing but lies. There are extra charges they don't tell you about. When it doesn't work, they save money by not paying out what was promised. Customer service either won't respond, or if they actually do, they promise things that don't happen. I WANT A REFUND.
They should be shut down for lies and scamming. Look at their Facebook page! They delete the negative comments. What kind of practice is this? Fyre festival #2. They need to be reported and help liable.
You have forced me to pay so many extra fees (and my own tickets!) that I demand a full refund. You are a scam.
Hi, upon reviewing your account we see that you have already purchased a 4DX movie for the next month and you have redeemed 7 tickets until now and your account is working smoothly. Sinemia only covers the cost of your movie ticket and the additional fees may apply. In order to avoid online transaction fees you may order a Sinemia physical card and purchase your movie ticket in the theatres.
We have disabled the physical card fee for your account so that you may place an order for a Sinemia card for free. Furthermore, we have also restored a whole month of Sinemia as a gesture of goodwill. Also one of your unused movie ticket from last month has been rolled over to your current Sinemia month.
Thank you!
THEY LIED AGAIN. SCAM!!!!
1) You *** no longer use the app. I have been trying to buy advanced tickets for over a week and it won't work. Everyone is having the same issue (my friend has had this issue for weeks and all the reviews online are saying that they have the same issue). Looks like it's on purpose since a major movie is coming out (End Game) and they don't want to pay.
2) I was late to a movie. When I went to buy a ticket at the theater ticket booth with my physical card, it wouldn't let me - because I was late. Had to pay for it myself.
What is the point of a movie ticket service that you ***'t use?
Revdex.com - they ACTED like they fixed the issue. They sent me a free card (which I was always promised from DAY ONE) and they "credited" my account with a free movie. I CANNOT BUY A MOVIE TICKET. I have not been able to use Sinemia since they responded to the original complaint.
100% a scam. I WANT MY MONEY BACK. Look at my original complaint to see why I deserve this. NOTHING changed since their response.
Trying to charge me a "misuse fee" after their app DID NOT ALLOW me to check in.
Sinemia is attempting to charge me a "misuse fee" because their app's checkin feature DID NOT WORK in the short time window we had given me to check in. When I tried to check in later, the window was conveinently "closed" (after mysteriously not working for two hours). That's fraud. I have reached out multiple times and asked for a one-time reversal of this fee no response. I've let them know I'll be reaching out to the Revdex.com. I'll be going to Yelp next. Resolve this immediately.
Reverse the "misuse fee."
Hi, if you have an error with the check-in feature you need to contact with Sinemia Support for assistance with the screenshots of the error.
As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. However, as a managerial exception, we will be removing your misuse fee from your account since this is your first movie ticket. Please be noted that this is a one time exception therefore if there is a misknowledge about completing a check-in, please let us know so that we can provide assistance.
Thank you!
Account blocked despite on time payment, customer service does not reply despite several emails sent.
Account blocked despite on time payment, customer service does not reply despite several emails sent. Sinemia blocked my account until ID is uploaded (their new policy). But when I try to upload my ID to their website I get error messages, this is not just me, other friends are having the same issues. I sent several emails to customer service but got no reply. In the meantime I can't use my tickets, which are paid for, because my account is blocked, even though I am trying to comply with the company's new policy. The company is wrong in many ways: 1) it introduced a new ID policy in the middle of the month. When I paid for this month, this ID policy was not in place, I should have at least the right to use the service until my monthly plan expires. If I agree with the policy I pay next month and upload ID. If I don't agree, I cancel the service, but can use the month I already paid for. 2) It gave no time for users to adapt to the new policy, blocking the use of new tickets right a way. 3) EVEN IF THE USER TRIES TO COMPLY WITH THE POLICY, UPLOADING THE ID, HE/SHE CAN'T BECAUSE THE WEBSITE DOES NOT WORK, AND HE/SHE CAN'T USE TICKETS THAT WERE ALREADY PAID FOR. 4) Customer service simply does not reply
1) unblock my account 2) refund of this month payment, given that I was prevented to use my tickets during the weekend (only time I can use them), even though I tried to comply wth the company policy by using their website and contacting customer service without a response.
Hi, ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Also, once you upload the necessary documents, the ticketing feature will be automatically turned on. If you do not agree providing the documents, our team refund your lastest unused Sinemia month. In case you want to continue to your membership we can add +1 movie day to your current term or to the next one. Our support will be contacting you for the further details. Thanks!
Account blocked despite on time payment, customer service does not reply despite several emails sent.
Sinemia blocked my account until ID is uploaded (their new policy). But when I try to upload my ID to their website I get error messages, this is not just me, other friends are having the same issues. I sent several emails to customer service but got no reply. In the meantime I ***'t use my tickets, which are paid for, because my account is blocked, even though I am trying to comply with the company's new policy. The company is wrong in many ways:
1) it introduced a new ID policy in the middle of the month. When I paid for this month, this ID policy was not in place, I should have at least the right to use the service until my monthly plan expires. If I agree with the policy I pay next month and upload ID. If I don't agree, I cancel the service, but can use the month I already paid for.
2) It gave no time for users to adapt to the new policy, blocking the use of new tickets right a way.
3) EVEN IF THE USER TRIES TO COMPLY WITH THE POLICY, UPLOADING THE ID, HE/SHE CAN'T BECAUSE THE WEBSITE DOES NOT WORK, AND HE/SHE CAN'T USE TICKETS THAT WERE ALREADY PAID FOR.
4) Customer service simply does not reply
1) unblock my account 2) refund of this month payment, given that I was prevented to use my tickets during the weekend (only time I can use them), even though I tried to comply wth the company policy by using their website and contacting customer service without a response.
Hi, ID verification is required to prevent fraud and keep Sinemia sustainable and affordable.
We see that you have not uploaded the documents yet, please make sure that your documents are in JPEG format. After your account has been verified, we can restore your one month of Sinemia as a gesture of goodwill. Thanks!
This movie subscription service cancelled my online membership privileges b/c their app failed to work correctly and will not respond to my complaints
I have paid in advance for 1 year of an movie subscription service. As part of the plan you have to check-in to the theater using an app. The app failed, I followed the procedures to ensure I could check in to the app, but still the app did not work as it should. I recieved an email stating that they were cancelling my online subscription service and are demanding a verify my identity. The retailer has not responded to my requests of reinstating my account or refunding my money.
Refund or reinstating account
Hi, upon reviewing your account we see that our support had already assisted you about the issue and your misuse fee has been removed. As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse.
On the other hand, we have informed our team to accelerate your ID verification process.
Thanks.
Sinemia has not provided a usable service and has not provided adequate customer service for help and/or refunds.
On 8/25/18, I subscribed to a "Premium Membership" on Sinemia 2 movie tickets for two people per month, paid in advance for a 12 month period. Between the subscription, added fees, and activation of the cardless service (to buy movie tickets in advance at home), I paid $202.87 total. I paid by credit card online. At first, the service worked well and I was able to book tickets online using their system. When you indicate on their app which movie you want to attend, the app loads a temporary debit card with the money needed to purchase the tickets on a site like Fandango or Movie Tickets. However, recently I began receiving error messages whenever I tried to use the provided debit card information. Their customer service (which is only available by email, not phone) said that it can take up to 30 minutes for the temporary debit card information to activate. However, over the past 48 hours I have tried at least 10 times to purchase movie tickets, getting the same error message without success (I try every 15 minutes or so). Movie tickets are a time-sensitive product; they sometimes sell out, and movies run on a specific schedule so the service needs to be working at all times. In addition, their customer service is so slow to respond and so unavailable that at this point I have paid in advance to receive next to nothing that I signed up for. I have requested a refund or just help of any kind but have not received a reply. This problem is addition to the $3.60 fee they started charging per ticket, which was not part of the original contract I signed.
I have used this service for fewer than six months of the twelve I signed up for, and it no longer works. I will also have to pay separately for the movie I want to see today, which the Sinemia service did not allow me to purchase. I believe a refund of $150 would be appropriate, and that is what I am seeking.
Hi, upon reviewing the user's account we see that the user had already used the 6 months of his membership and there are 10 tickets redeemed already. Sinemia is a non-refundable service as stated in the terms and conditions.
On the other hand, we have checked the user's account however there is not an error with the ticket purchase issue.
If the user does not want to continue to the membership we can refund the unused 6 months of the membership as of $95.94 as a gesture of goodwill. Please let us know your confirmation. Thanks!
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Sinemia's offer of a refund of $95.94 to make up for the difficulty I have had in using their service over the first half of the year I subscribed to. Would you please pass *** my request that they go ahead with the refund?
Unable to use service as they have changed the contract and require access to confidential information.
I have used Sinemia for several months and they recently changed their usage policy in the middle of my months contract. They are requiring a photo of my drivers license in order to purchase a movie ticket. I am uncomfortable with a company having access to that information, so I wrote them with my concerns and a request for a refund for the current month of service, that they blocked half way through my usage.They have kept trying to pressure me into sending them an image of my drivers license and other personally identifiable information.
I would like Sinemia to either refund my months service that they interrupted or allow me to purchase tickets without sending an image of my drivers license.
Hi, ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Also, once you upload the necessary documents, the ticketing feature will be automatically turned on.
Sinemia is a non-refundable service as stated in the terms and conditions.
We see that the your subscription has been already ended. If you need further assistance please contact our ***@sinemia.com.
Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a response, this is the same canned reply I got from them when I complained to them directly. They denied me the last half of the last month of subscription by changing their rules in the middle.
Even though Sinemia is a non-refundable service and your Sinemia plan had been already expired, we will be refunding your unused Sinemia month as a gesture of goodwill.
We have forwarded your refund request to our finance team and it will be processed on Sinemia's end within 1-2 weeks.
Please note that refunds issued to the original payment method are normally processed by your payment provider and/or issuing bank within 5 to 10 business days.
Thanks.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the help.
Product cancelled by the company, but refuse to refund the unused portion of the membership.
The yearly memberships were cancelled by Sinemia. They however refuse to refund the unused portion of the yearly membership. One membership was used about 5 months, and another membership used for 1 month only. It is not fair when the company allow the customer to sign up and pay for their membership, but cancels the membership refusing to refund the customer. The customer service is nonexistent. You can only reach them via twitter. Cannot find phone number and email doesn't seem to work at all. They only demand for your money. When I first joined, the physical card never came, so I paid to activate online. Physical card never came. Couple months later, they asked that if I want a physical card I need to pay up again, which I need unfortunately. The card came weeks later. The card first had problems. The apps are not always stable. The digital card also has problem at times.... But can you reach the customer service? NO! They'll respond to your twitter when they want to... NOT when you need them.... Oh, and when they need to tell you something... They don't care about the customer!!
I want the unused portion of the membership refunded.
Hi, upon checking our system we see that you have 3 different accounts with Sinemia. Please be noted that having more than 1 account is a violation of Sinemia terms and conditions. Furthermore, Sinemia is a non-refundable service.
However, we have forwarded a prorated refund request to our finance team as of 63.93. It will be completed within 1-2 weeks on Sinemia's end. Thank you.
App prevented me from checking in, and locked me out of my account.
I bought a yearly Sinemia membership last year, and have been using the app without issue over the past several months. On January 2nd, 2019, my girlfriend and I went to see Aquaman, and Sinemia's app crashed, preventing me from checking in.
I cannot use my membership until I pay a "misuse" fee for failing to check-in to the movie, despite the app refusing to let me check in. I have spent the last month in a drawn-out customer service inquiry, both through Twitter and through their support email, and have received a slow breadcrumb response of "we are working on it and will get back to you."
The lack of professionalism and transparency involved in this business is giving the impression that this application cares less about making money from being a "membership club" for movies, and more about finding ways to extort money from its customers, in essence trying to make money without actually providing a service.
I wish for Sinemia to get rid of the $50 misuse fee, since not being able to check into the movie was not a deliberate misuse policy on my end, but the app crashing when attempting to check in. Ideally, I would wish for an extra month to account for the missed month of movies on account of the slow response time of the Sinemia support team.
Hi, We have checked your account and see that you have not completed your check-in for the movie on 1st of January. In case of an error occurs please contact our support with the screenshots of the error.
As stated in the terms and conditions you need to complete your check-in for the movies in order to prevent misuse. We see that you have already paid the misuse fee amount.
As an exception we *** restore your unused Sinemia month as a gesture of goodwill. Please let us know.