Sinemia

Abusive levels of hidden fees, excess fees, and poor service.
I have had nothing but issues with this service since I signed up with them several months ago. To begin with, there was never any advertisement of the fact that members had to bay "Online Convenience fees" for purchasing tickets using the only available method - online via ticket retailers such as Fandango, using the "online membership card" that we had to pay an additional fee to sign up for. These fees basically double the cost of having the service.

The service also requires a "check in" when at the movie theatre, which - despite having a multitude of problems completing because of limitless problems with their low-grade app, has now restricted my account from being used. I still supposedly have 2/3 of my remaining usage for the month available, however now - unless I pay a $38 ransom (my monthly charge is only $30) - I won't be able to use the service that I already paid for.

I reached out to customer service, and they were less than helpful. They told me that I have completed the "check in" process for only half of the movies I have seen - which is not true, although with the number of glitches in their app, who knows how many times that process successfully completed itself - and that is why they are charging me this fee.

I will definitely be canceling my service, and advising other to not sign up with them. Hopefully this Revdex.com report will affect some change in their organization for future customers.

I was fraudulent charged $89 on top of my 29.99 monthly plan. I was told by sinemia that it would be refunded. 1/14/19
On January 14th 2019 I was charged twice For my account The charges were for $29.99 and $89.99.
I had contacted sinema and was told I would be refunded the $89. As the refund never came through I did a reverse payment through my bank. Today I received an email stating the my account has been frozen and even though I've already made and have been charged my payment for the month. I was then told by the representative that they would refund me if I cancel the charge back and that the re fun was never Started. I was then told my account may be locked up to 2 months and that if I wanted my refund and my account active that I have to cancel my complaint with the bank.So not only was money fraudulently taken from my account but now they refuse to let me use the service I am all paid up for.

If I could choose less than one star, I would. This company is a complete scam and has a ton of hidden fees. If you sign up, know that you will end up spending a lot more and won't get what you thought you were buying!

extremely poor customer service. Tried to cancel the service but the company refused to honor it.
App keeps on crashing, can't check in at the theater, then they charge you a misuse fee and suspend your account so that you can't use your monthly subscription until you've paid the fee even though it is not your fault. So technically you're giving them money monthly for free. Have contacted them and they don't respond promptly or they copy and paste generic messages that don't resolve the issue. Fraudulent practices. avoid at all costs.

join sinemia and they wont answer my emails
I jined Sinemia in early January and I havent been able to use my app and they wont respond to emails. the phone number is constanty busy. I just want a refind

service concerns, customer service issues, no resolution to issues/errors and not allowing to either cancelling membership
I *** chosen MONTHLY plan when I subscribed for the monthly membership.

However, instead of monthly membership they charged $ 119.88 for ANNUL membership on 10/11/2018 from COSTCO ANYWHERE VISA card ending *** . I did send and an email about the reason for annual membership charge but no response. I think its still fine to continue with annual membership and tried to watch movies(plan allows allows to watch 3 movies per month.)

Service concerns - As promised Sinemia suppose to allow customers to buy 3 movie tickets per month, which DOES NOT allow me to buy tickets as I always get an error while buying ticket.

Customer service issues - Very unprofessional customer service. I sent few emails with the ERRORS getting and either NO response or help to resolve issues and I have all the email correspondence with me. Most of the times its one way communication from my side. Hence not able to watch/buy tickets using Sinemia.

NO HELP to issues/errors - As mentioned above till now they have not resolved my errors while purchasing tickets. I have the screenshots of errors from Sienemia app. I contacted them few times but very poor response and support.

Cancelling membership -I requested/contacted them to get my membership cancelled but NOT DONE YET. in one email, they asked to cancel subsription from Sinemia mobile app and which DOES NOT allow me to CANCEL. I finally sent an email asking them to cancel and refund $119.88 annual charges. NO RESPONSE REGARDING CANCELLATION FROM SINEMIA.

This frustrated me and its been the case for the past 3 months since I bought the subscription and NOT HAPPY either with subscription or service from Sinemia. I HAVE EMAILS CORRESPONDENCE THAT COVERS ALL THE ABOVE POINTS WITH SINEMIA CUSTOMER SERVICE.

Hence requesting to kindly looking into the issue and help resolving issue.

Wish they had negative star ratings would have selected that instead of 1 Star! Bought a one year membership for 2 movies per month for 2 persons each. Got no physical card, heard nothing from them after trying to reach them for wexeks. Somehow, I was able to begin using their careless service after several weeks. Then came the unauthorized charges/fees each time after purchasing EACH ticket on Fandango. Other than the unannounced fees and no physical cards, I did not have other issues with getting my tickets.
When Facebook began to wave the fees for Fandango, I decided that I needed to upp my 2 tickets per month to 3 each (for 2 persons) after seeing their deals and since I was already using their service and was going to the movies more often then 2x per month. However, after purchasing the plan and reading the purchase details, they had auto-renewed/extended my yearly membership (which I still had > 6 months left to go) to another year instead of moving me to a 3 tickets per month (for 2 persons) plan. After sending them multiple emails that that wasn't what I wanted, I called my Credit Card company to dispute the charges(stop payment) until I could resolve the matter with them. To this day, there's been no contact from them and they've locked my account since. Even after my credit card company (it still stuns me as to why they've sided with Sinemia), closed the dispute, my account is still locked and they have my $251.95 (plus what I haven't been able to use from my first membership)! Their customer service sucks bad! This has been ongoing since last year. They only emailed me once to say that they received a dispute from my credit card company, the payment was stopped, and they were locking my account until it was resolved(my card company says they resolved the matter in mid January 2019, but my account is still locked to this date). I emailed them back to call me then, and even sent them my email and phone number, but have not heard anything since.
If I'd already fully paid a yearly membership, why was my account locked for what I had left to use? I'm very disappointed in sinemia and their service. I was looking for a better alternative to Movie Pass *** they stopped offering movies to their customers. I wish I'd never heard of Sinemia.

The Sinemia app and debit card do not work most of the time, it is a very complex process to use their service, and they charge improper fees
I purchased the Sinemia movie pass 2-3 months ago online and paid for a full year's service. I have tried to use the movie app 6 times. It did not work 4 of those times, and I had to pay for the movie out of pocket. Their process for getting a movie ticket is very complex to follow. A search of online complaints reveals A LOT of people have the same issue. After not being successful using the app, I ordered a debit card from them for an additional $15 charge. It seemed easier to use, but still has a lot of issues. Often, I can't get the process to work so I have money put onto my debit card like the service is supposed to provide. It seems I get error messages or can't log on to check in to a movie as required. In the several times I have tried to use it, it has only worked once where I actually got my movie paid for. But then I couldn't log on to check in and got charged $7 for not checking in. I feel the whole process is meant to be complex and difficult to use so they can charge me additional fees. I do not have the dates I tried to use their service. I only know their service does not provide what they promised. I am an intelligent person and have never had issues with a service like this in the past. Sinemia is supposed to allow me to see three movies per month. I don't know why they can't just put money on my debit card when I request it, instead of making the process so difficult. I do not want a refund for the times in the past that the app did not work. However, I tried to use their service tonight and it did not work. I had to pay for the movie out of pocket because my card was declined at the theater. Then, when I got home, I had received an email from them telling me I didn't check in as required. I sent them emails requesting a refund for my out of pocket cost and for them to remove the charge for my failing to check in. If they do not resolve this issue and simplify the purchasing process, I would like my entire yearly subscription refunded to me because they have continually failed to live up to their promised service.

Not getting any answers back, my physical card will not work as I have registered it and my advance option, does not work either. I can't use my accou
Hello,
I have been a member of Sinemia since July 2018 and since then, I have had a several problems with them over the course of time. When I was first a customer, they would communicate back every time if I had an issue or a question but after September 2018, any email I sent to them would go unanswered. Not a single reply back and the same with their phone number, they tell you to email customer support on their voicemail.
As a Sinemia member I have an unlimited 30 movies a month membership which began as 3 movies a month but when they introduced their 30 movies a month, I immediately moved over when they gave me a refund from the one year membership of 3 movies a month so I could start with their 30 movies a month plan. They were fine at that point but if I had any questions after they moved their plans, I never got any responses back from their customer support.
When I signed on I was paying a convenience fee not by them but by their limited platforms who they would allow to purchase movie tickets an advance from (I had asked them why isn't there more theaters in the system of the only companies that would accept Sinemia as they replied they were going to put those theaters I requested on their system but they never did). I was not happy that I had to purchase my tickets from companies changing addition convenience fees from $1.35 to $1.70 for every movie (plus the driving distance of 28 miles to drive to another theater) of wear & tear plus gas on my vehicle plus the convenience fees of $1.35 to $1.70 plus the processing fees of $1.80 per ticket. They did not start with a processing fee when I was a member but somehow they added the additional processing fees in October 2018 as I was not informed by them other than my credit card statement but so, I had to search online which I came accoss forum sites of people complaining of their processing fees.I was not alone on my anger of a convenience fees and processing fees per ticket but if Sinemia stated they have to pay the cost for processing fees as they cannot afford to take those cost yet they reduced their 30 movies a month plans from $29.99 to $23.99 a month so I am baffled why did they lower the cost but they complained they were billing customers for processing fees. Doesn't make cents.

However my bigger concern is the problem I have now as of back in November, Sinemia announced they were going back to the option to have physical debit cards instead of the only online advanced ticket option. As a new member, I originally wanted the physical card in July 2018 but I never got it but when they announced it again; I was egger to get their card for additional $14.95 which I paid the fee and waited 2.5 weeks to get it. When I got the card, I read the instructions and I tried to set a movie which it did not work. I went over and over the card correctly, even went to the movie theater, nothing worked out. I tried the next day, same thing and had the same problem. Not only would the physical card would not work, I couldn't and still cannot use even the advance ticket option either. So I have for 6 weeks I have not been able to seeing any movies at all, none. I paid Sinemia upfront $359.88 for my annual membership and already I have lost 6 weeks of movies (which they should refund me that because it is their error) but more so, I emailed them over and over, not a single word of support at all; I called and left message after message, nothing.

Every time I try to set a movie whether it's Sinemia's physical card or Sinemia's advanced option, I get the same message over and over what it says below.
"Your plan's advance ticketing/ checking-in feature has been restricted due to the outstanding misuse fee and this period will not be added back to your plan's duration. You may continue creating advance tickets and checking-in at the theaters once the fee payment is complete."

I don't understand, I have never misused my card or my Sinemia account as I have never been able to use th

I purchased a membership for myself and a gift membership. The gift has not been activated.
I purchased the membership on 12/21/2018. The gift was to be activated and the recipient informed within two weeks. To date, there has been no contact with the gift recipient and Sinemia. My last contact with sinemia was 1/23/2019 through the website's customer service portal, for which I received a notification of receipt.

So I have used their service 2 times now. First time when I clicked the Theater I wanted, it selected another, so I was not allowed to check in. I got a warning. The second time, I was having connectivity issues and couldn't check in. I spoke with their team and sent them the proof I was having connectivity issues. They closed the ticket down and said sorry it shows you didn't turn on your app. That's funny because I have screen shots of the connectivity issues. So I don't care what your app says, If I ***'t connect clearly that log may be wrong! Now they are charging me a $8 fee!! Which is more than the movie ticket!!

Secondly, I tried to use it twice this week, and I couldn't purchase tickets. Now where is my $8 fee for each time your app fails? The service is great on paper, but horrible at execution. They are money grabbing scam artists! Do yourself a favor and pay extra for Movie Pass *** AMC. This company is 100% a scam

They are as shady as Movie Pass. They changed the terms of my membership AFTER I had already paid for 1 year. Then this weekend my husband forgot to check-in so they took away 1 of his movies for the month AND also charged him full price for his movie ticket. They don't have an option to talk to someone and when you have ticket issues they are never resolved right away so you ***'t even use the service. If you are thinking of buying into the hype of Sinemia, don't say you haven't been warned.

They are running my charges as foreign transactions. This I'm incurring foreign transaction fees
When processing my charges, they're processing them as coming from ISREAL, resulting in foreign transaction fees. I've tried to email, chat, and teeet to no avail. They don't have a phone number to call.

Various issues using the Sinemia service.

1. Trouble using the advance ticket purchase option.

2. Missuse fees stemming from App issues.
Advanced ticket purchasing issue:
My wife and I both purchased plans through Sinemia. Her email is ***@gmail.com. We have attempted to use our Sinemia plan 5 times. On the first 4 attempts, we were using the online payment option. On all 4 attempts, only one of us was able to successfully purchase tickets. It seemed to be the first person to check into the movie would be approved. The second would be declined. I bought both subscriptions with 1 credit card. I thought that might be the issue, but Sinemia never helped us understand the issue or problem. When I contacted Sinemia through twitter, I received very "copy/paste" responses. I told them of our issues and they apologized, but would do nothing to correct the issue.

So, we both purchased physical credit cards through the company. We hoped having the physical cards would correct the issue. The cards arrived and we tried using them to purchase our last movie ticket. However, I have a misuse fee on my account that is preventing me from seeing any new movies. That was the 5th movie to date that we have had to pay for due to issues with the service.

Misuse Fee:
The misuse fee stems from me not being able to check into movies that we previously watched. I have been sitting in the movie theater. My app says I am 0.0 miles away, but I receive an error stating I cannot check-in to my movie because I am too far away. According to my App I have watched 0 movies.

I have seen social media posts of other people with similar check-in issues. Your latest update says it resolved the check-in experience. You have acknowledged that you have had an issue, but you are not willing to remove the misuse fees. Why?

When I subscribed to Sinemia I agreed to pay month by month. Instead of charging me an initial $50.00, they charged me $250.
Dear Revdex.com,

I am writing to provide information about my complaint re. Sinemia.

1) I am not able to provide an original sales slip of the charges, since Sinemia never provided one. Instead, I received a welcome email that did not include charges. I did not keep this email since I did not predict any problems with the charges.
2) When I agreed to the charges, I was agreeing to one month of charges at a time. At the time of payment, I agreed to pay $50 which was two months fees plus a joining fee. As you can see, Sinemia charged me for an entire year's membership instead. Currently, the website does not offer monthly billing. It seems that it is now more clear that you will be billed for the entire year.
3) On December 3rd, my account no long worked. I assumed this was because I filed the dispute with my credit card company. I can log into my account online and there are no messages regarding them cancelling my account, but I am not able to use the service since it can only be used through the iphone app.
4) I have emailed Sinemia several times asking for customer service. I receive the same response each time saying that they will respond, but I have never heard form a customer service representative to help with my account or the original charges.
5) Finally, Sinemia promised new services including the ability to use a card to access movie tickets. I requested this card and again received the same email saying they would get back to me which they never did.
6) In conclusion, I was charged for an entire year when I only agreed to a month by month payment. I am not able to access the service anymore. I have not received any responses from Sinemia regarding either the charges, inability to use the app, or my request for card.

Thank you for continuing to look into this matter. I can see from their website reviews that numerous subscribers have had the same problems with no solutions. I am happy to provide copies of those reviews if it would be helpful. Please do not hesitate to call me with any questions.

Sincerely,

***
XXX XXX XXXX

Bait and Switch
sinemia lures people in with low prices but charges undisclosed fees. They also delete and block negative comments on social media. They will give you payment information that doesn't work and ignore you when you reach out about it. They charge you a year up front and refuse to refund when they do not deliver on their end of the service.

Signed up for 3 people for an entire year. They never sent us a physical debit card and forced us to use their lousy app which doesn/t work well
This company was supposed to send us debit cards we can use to buy movie tickets but they never did. Their customer service is bad as they only respond occassionally. Then they started charging us $1.80 fee for each ticket we purchase using their app even though that fee is waived from our theaters because I am loyalty card owner. Their app goes down sometimes so we cannot purchase movie tickets during days we want to go to the movie. Their application for the smartphone does not work and makes watching a movie really challenging. We wanted a prorated refund of what we paid because the services they promised when I signed up is not what they are giving us. Their customer service is really spotty and they never solve me issues. I really just want to get out of using Sinemia because they are a bad company to deal with in regards to customer service.

Sinemia is charging incorrect amounts to my card that exceed those agreed upon.
I've made several ticket purchases through your online which have been charged at amounts which exceed those described to me. For example, your ticket processing fee is described as $1.80 but you charge my card $1.90, sometimes $1.84. You are siphoning small amounts of cash off of my bill !! When I fill in the amount for "online convenience fees" and a merchant lists their fee as 1.50, I type into the sinemia app 1.50. Why, then, am I charged 51 cents three times? That's $1.53 not $1.50. You are illegally making charges that I HAVE NOT AUTHORIZED. If you say you charge $1.80 charge THAT amount. Not some arbitrary amount that allows you to siphon funds!!! It comes up as fraud on my bank, and that it is!!!

Lack of customer service and application issues lead to inappropriate misuse fees.
On 12/29/2018 I went to the movie Instant Family. That day the app was down and I could not order tickets until the afternoon. I got the ticket ordered and went to the movie which started at 8:55pm. At around 8:45 pm while at the theater I used the app to check in and it was having problems again. I attempted to check in multiple times and at last it appeared to have worked. After the movie I was concerned it did not work so I emailed them with a picture of my ticket stub and the complaint that their app was not working appropriately and wanted to make sure the check in worked. I only go the auto reply saying they would look into it and shortly after I was assessed the misuse fee. I never received any additional information from Sinemia or responses. I have emailed them over 5 times now trying to resolve this with no issue. I refuse to pay the misuse fee due to their app being down and not allowing me to check in.

Company will not acknowledge any customer service request including request for refunds
I purchased a Sinemia plan and when I was dissatisfied with the service after one use where I lost $42 on my transaction I tried contacting customer support, only to fill out a form multiple times on their site with no acknowledgment. I also did not receive a receipt for my purchase and was asked to provide the last four of my social security number.