Sinemia

Do Not Sign Up for Sinemia! First of all, I'm writing this review as a Canadian using Cineplex theaters. When I signed up in March 2018 they were in the process of switching to a cardless system. Thing is, they didn't tell me this so after waiting for a physical card for a month so that I could start using it, I had to contact them via twitter to find out that they weren't using cards and they would get me started on the cardless system. After that it was another couple of weeks before I could actually use the app to purchase tickets. Up until November I had no issues purchasing tickets via the app, but after that I have not successfully been able to purchase a ticket. Everytime I use the app now the Cineplex website says that there was an error purchasing the tickets and I am charged the transaction fee from Sinemia. I have tried reaching them for support via twitter and via the two e-mail addresses and have gotten no response from any of them. I recommend that you avoid this service until they better their customer support as you will have paid for a service you ***'t use.

SInemia is for movietickets. I have paid the amount for the subscription. The subscription is not working.
I have purchased sinemia in Oct 2018 for $65 for one year subscription. The sinemia is basically for one free movie ticket for one month. I have booked one movie ticket in OCT using sinemia but still I need to pay for the movie taxes. Later it showed in the application that I need to pay 15$ for the physical card. I have paid the amount for the physical card too. I got the card and I have activated the card. The issue is the card is not working. When I try to book the ticket it showed me that I cant book the ticket. I tried reaching the customer service multiple times. I have sent them the emails multiple times, But I havent got any reply from them. My question is They told me that, I can watch one movie every month which is not happening. They told me that the taxes will be waived which never happend. I have been emailing them multiple times and they are raising the tickets but I havent heared back from them.

The contract for services has been modified without consent, and now charging additional fees as well as "fines" after annual fee paid in full.
I signed up for a bi-monthly movie membership with this company. I paid over $100 and requested a card for this transaction. No card was sent (from August 2018), and customer service help request more than 5x without responses. They added additional fees (despite our annual contract not including these) - so now there are 2 fees for getting movie tickets (a new "processing fee" and service fee) ... and now I received a fine of $16.20 for not "checking into the movie", which is a new rule that was never previously requested/mentioned in the contract. They are withholding services until I pay this fine - which never agreed upon. They also charged for a card to be sent to me ($14.99), despite having previously requesting it. I should not be charged a fine for something that was not agreed upon in a n annual contract!!

I purchased 2 memberships on 11/23/18 - the app never worked. I tried contacting customer service several times- on 11/23, 11/24, 11/27 -no response
I am disputing 2 charges for $95.88 each, totaling $191.76. The service NEVER worked, and customer service will NOT return my messages. I have made several attempts. I was able to cancel the membership on their website for myself and my husband and now they removed that option and are stating all memberships are non refundable. I think they are a scam. Not ONE person could get back to me. PLEASE refund this charge for a service that never worked.

Sinemia has changed their terms mid-billing cycle and introduced a new fee, which was not what I originally agreed to. I want a refund.
My Sinemia account username is "***" and I purchased the service for a year starting on 06/17/2018 for $119.88. The email used for the account is ***.

When I bought the service, the Terms Of Service stated that Sinemia would not make any billing changes mid-cycle. Specifically, the wording was "Sinemia will not make any changes to your plan mid-cycle, all changes will be in affect at the start of your next billing cycle".

On October 22nd 2018, the company (without notice) started adding an additional processing fee to each ticket. They have also deleted the line in their online terms, which stated that they would not make mid-cycle billing: line of section 4.3.

I contacted Sinemia to cancel my membership and get a prorated refund since these are not the terms I agreed to, but they are refusing to provide a refund and are keeping my money hostage.

There are numerous other consumer claims and even a class action lawsuit of Sinemia doing exactly the same thing. Please see the following:

***

Please help me get a refund, as the value proposition is not what I originally agreed to when joining, and I am now caught in a "bait-and-switch" scam.

Thanks

I've tried numerous times to use the online movie and it never works. I requested a refund since I have never used it and was denied.
This product is not user friendly and I've tried several times to use it. Every time it does not work and I have been denied a refund even though I have never been able to use it. My boyfriend has also tried and not been able to get it to work. I feel that we should be able to be refunded rather than keep the subscription for a year when we will never use it since it does not work. The card number that they gave me was declined 3 times and then locked out so I had to pay full price for the movie. This has happened 3 times already. This company is a scam and should be held accountable for it's awful product.

Not activated account.
I purchased 2 memberships in November, 1 for me and 1 for my wife (a gift membership). My wife has not been able to log into her account. I started to reach out to Sinemia in November and they would reply and simply say, its activated. It's not, they have not responded in a month and a half. I purchased 1 year's worth of their services and have already missed 2 months worth of what I already paid for. At this point, it's theft. We will be pursuing compensation in small claims court.

Account was closed under the fault of the company with no effort on their part to make adjustments.
The company cancelled my account after a supposed failed check in, and said I would be able to keep it if only my credit card on file could be processed.

They said they were unable to charge, which was a blatant lie as they charged me a month after for a physical card.

The company has a class action lawsuit filed against them for similar grounds:

https:***

There are countless disgruntled customers who also had their accounts suddenly banned under untruthful circumstances.

Even after months of back and forth only through email and Twitter (only contact source) they have not answered my question as to how my credit card was charged for a physical card but not for the supposed failed check in.

I have tried to resolve this with them but they have not answered my questions or tried to help.

Charged fees wrongfully. No response from customer service to resolve issue. App not functioning to fulfill obligation of terms of agreement.
Good afternoon,

I have been charged a misuse fee on two seperate occasions. I believe this is not a valid charge. I have contacted Sinimia on several occasions to advise that my app gets stuck and I cant check in. This last movie I did not attend because I did not want to get a misuse fee. I contacted support that same night. I did not get a response. I have emailed, sent direct messages on twitter and facebook with no response. I continue to be charged fees above my already yearly paid membership when Im having issues and no one will address this issue. I wish to talk to someone regarding this matter. I have paid 1 misuse fee and missed out on 2 of my movies included in my membership. They refuse to respond to my emails. They do not provide a phone number to talk to a real person.

Multiple issues with the Sinemia Cardless
Like others, I had multiple issues with this company. Here is a summary of my complaints:
I have several major complaints:
1. When I signed up for Sinemia's plan, I thought the monthly fee covers 3 movies per month as they advertised it. But I later found out--after I paid the expedite processing fee (about 10 dollars) as well as the annual plan--that for each film I want to see I have to add an extra fee. Also, some of the art film theaters (e.g. Film Forum) in NYC do not sell tickets on the two ticket websites on their app, that is, on ATOM and Movieticket. So I had to pay extra fees to the theatres in addition to the $1.80 fee Sinemia charges me.

2. The most frustrating part of my experience with Sinemia is their lack of custom support. When I first signed up for their service, I could not figure out how to navigate their system and didn't realize that the so called purchase did not give me the ticket, instead they sent you an image with numbers, which I realized later it was a kind of virtual credit-card and I need to use it to purchase tickets online through another venue. Sinemia does not offer clear instructions on their app about how to use their service nor provide any custom service through phone to provide immediate help. I tried to contact them through email and didn't get anyone to respond to me until much later. Their response was useless anyway since I could not talk to them on the phone when I had the problem.

3. I also had several check-in incident. Once I could not find the film title when I tried to check in. Recently I encountered another problem with Sinemia. I received an email from them saying that I had broken their rule and policy of not checking in on December 17 and must pay a $16 fee to reactivate my account.The first time I didn't check in using their app was because I thought that scanning the e-ticket I purchased would count as checking in. The second time I realized I forgot to check in, I immediately emailed them notifying them of the problem. I explained to them that not checking in with their app was not intentional. The Sinemia system is set up in such a confusing and counterintuitive way that I am sure most new users, without help from them and from others, would definitely make multiple mistakes. It is like selling a faulty product.

Yet the company not only failed to help me when I had the problem using their service, they turned around accusing me of breaking their policy and rules. After paying for two months' fees, I was only able to get to see 4 films. How did I misuse their system? This is already the third month. I was only able to see 4 movies because of all these problems. Now they are charging me a "misuse" fee and holding my account hostage? I can't believe this.

4. All this probably would probably not have happened --I imagine--if I had the physical membership card. So I have paid for the membership card in December 2018 yet still I have not received the card. I emailed them asking for my membership card, they refused to address that question.

Nobody answer my service request and I'm out of service for more than 5 months
My account was suspended because of charge dispute and they charged me anyway,when I ask them to resume the service to continue the remaining service to the end of my subscription,nobody answers my email or request.

physical card not received and asking for money for renew when I was already a member
I ordered the physical card for 14.99 and I did not recieve it, the payment went through, and I got an email saying that my card could not be processed for auto-renew, now they are making me pay for the service again, when I paid the initiation fee already

Sinemia is a complete "Bait and switch" scam stay away from it , no proper customer support and make money out of the customer with processing and illegitimate misuse fee.

Fraudulent Misuse Fee with no response to my 10 emails asking for help.

I tied to check in to the movie but for a You're too far away from the theater" error message. I was INSIDE THE THEATER trying to check in. I tried many many times before during and after the movie with no success.

Sinemia has now fraudulently charged at $24 misuse fee and locked me out of my account until I pay it. I did not misuse the account in any way! Their App failed! 10 emails sent since Dec 2p with no response except for the same auto reply that does not address my issue!

Extorting money fraudulently from me for an error on YOUR part is borderline criminal! REVERSE this bogus fine Sinemia! Reply to your customer service emails!

Too many hidden fees, and they never sent my initial Card to book tickets.
I signed on for the service over 8 months ago. and instantly regretted it. They double charged my card and refused to refund me as all sales were final. I continued to explain to them I didn't sign up for two services and only had one but was double charged. notice: I would reply almost immediately or within 3 minutes of getting a reply as I set my phone to notify me. This entire conversation took 3 months to get this far!

I just went to my bank and dispute the transaction and they two agreed Sinemia was looking like a scam.

as I was finishing up with that first issue I realized I had never received my card to book movie tickets, I had been using the virtual card which Sinemia was actually charging me an extra fee to use on top of my Early Planning fee that I was forced to use since I NEVER received my CARD!!!

They changed their Business terms and conditions during the 5th month and the company just went south. The app never worked I kept trying to use the virtual card and it was declined. I would reach out to support via email, call, twitter, instagram, and nothing..

They erroneous assessed me a "misuse" fee and will not remove the charge from my account.
On December 21st, I used Sinemia to purchase a ticket to Aquaman ad CGV Cinemas in LA. I checked-in and went to the film. This can be verified by the Instagram post I made inside the theater before the movie started:

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I tried to buy a ticket a few days later and the app said my account had been assessed a "misuse fee" for over $20 and I can't use the app until I pay this fee. I did not misuse the app in any way, which is obvious from the Instagram post.

I contacted customer support, which took 10 days to respond--and when they did, they accused me of misuse and refused to remove this fee from my account.

Not getting the service which I paid for.
Bought a year membership with Sinemia to see two movies a month for two people. In October they changed the way the membership system worked, which were not informed about after two month of trying to figure out how their app worked they are now using a card again. They want to charge us to issue a new card which I fell like they should send us a new one since they changed their system(the original card did not cost nothing). The other problem is they blocked us from using the app because we did not use it correctly. They have imposed a fee on our membership because we did not use the system correctly. We followed the instructions for obtaining the tickets but evidently they said we did not check in on the app at the time of the show.There was no instructions saying that we needed to check in because we did get the tickets for that night. Now they want us to pay a misuse fee in order to use the app. They either need to send us a new card free of charge or waive that fee so we can use the app. We have lost almost two months of our membership because of customer no service.

Signed up for service, said $9.99/month, inclusive. Charged for full year up front, and then after the fact they added a $1.80 per use fee on top.
I signed up for Sinemia in August of 2018. On the website, it repeatedly stated it was $9.99/month, billed annually, which included 2 movie passes per month to a wide variety of movie theaters.

It also said that was an all inclusive fee, with no other hidden or added fees.

I took the "billed annually" as meaning I would be contractually obligated to pay $9.99/month. As even on the final payment screen it said $9.99/month.

Immediately following the registration, I noticed on my credit card statement I had been charged for a full 12 months of $9.99/month, upfront. I was unhappy with this, as I was expecting $9.99/month. I contacted Sinemia within hours of registering and asked for a cancellation / refund, however they refused. Stating they have a no cancellation policy. There was no getting around it.

I then realized they have a very poor customer service strategy, so I was not going to get anywhere with them.

I decided to try and use the service, to at least get some benefit from it.

The service itself is very difficult to use, and often does not work.

I have emailed them on 6 occasions about issues.

The most recent time, was when I attempted to purchase tickets for a movie, and their payment system would not work, and I also noted they were now charging a $1.80 "processing fee" per movie ticket, despite the all inclusive price they originally advertised.

I couldn't get a response from them in time to purchase my movie tickets, and was required to pay regular price for the movie I was seeing, as I was unable to use their service.

They responded the following day, and explained a complicated and inconvenient manner in which you can make their payment method work. I asked if there was any sort of compensation they could offer, as I was now out of pocket for the full price of the movie, plus the service with them I was already paying form. They simply did not even respond to my message.

I then used their service again last week, and noticed the $1.80 charge on my credit card (after successfully using the service this time). I did some research and noticed that several people have complained about this new fee being added onto the service, even though it was not in their original terms and conditions for the service. I emailed Sinemia and asked for them to cancel my account and simply refund me for the remaining 7 months of my contract, and explained it was due to constant technical issues, horribly customer service, and now this added fee which I never agreed to.

They simply responded with "Sinemia is non-refundable and non-transferable as it is stated in the Terms and Conditions". I found that to be a very frustrating answer, as they cited their Terms and Conditions, after blatantly breaching the terms of deal which I had signed up for in August.

Sinemia is not activating my subscription
I signup for sinemia on October 5th for annual subscription for $119, they didn't provide any services even after repeated emails to the customer service. It has been 3 months I didn't use sinemia services.

This company made an additional unauthorized charge on my card after I was refunded for the on I cancelled by my bank.
I subscribed to their movie service. They did not disclose there were additional fees each time you use it. I tried to cancel. They would not let me. finally my bank issued a back charge then this dishonest company went ahead and charged an additional 359.88 without my knowledge or consent I have tried writing them many times and they refuse to even tell me why they did that. I am retired and my husband has Alzheimers. I can not afford there extra fee. There is a class action suit against them in New Jersey. Something needs to be done about them here. My banks says they can't back charge this as I don't have proof of cancelation. How can I cancel a charge I didn't make and didn't know about. This is fraudulent Please help me.