Sinemia

Advertised movie service does not provide what is advertised. App does not work and movie theater does not accept.
When on line to Sinemia and took movie subscription for 3 movies a month for 2 individuals. I was immediately charged on my Chase Visa card $215.88 and an additional $9.99 for a total of $225.87. The $9.99 was to provide immediate activation of the App. My iPhone which is the latest and has the newest operating system would not properly load the App. Upon getting the App up the movie theater listed and closest to my home would not accept the Sinemia program.Upon going on my Chase Visa account I was charged $225.87 for a service that does not function properly on my phone and is not accepted at the theater listed.

Service membership purchased could not be used due to cardless codes provided by the service being rejected by the third party service provider.
In August of 2018, I purchased a premium membership from this company which allowed me to purchased 3 movie tickets twice a month at a discounted rate. Whenever I wanted to purchase movie tickets, I was required to enter the time, location and movie tickets being purchased and was in return provided an online code to be used for the ticket purchase. On at least 3 occasions, these codes were rejected by the ticket agency (in my case Atom tickets). Each time, Sinemia was charging me a convenience fee of anywhere from $3 to $7 for each transaction. Despite the fact that I could not use the cardless codes to purchase the tickets. I made numerous attempts via e-mail to notify Sinemia, requesting a resolution and a refund and received zero correspondence in return from them. This was the only form of communication offered by this company, as they do NOT have a phone service support. I have cancelled my membership, which cost me upwards of $384 and have been reimbursed a prorated membership NOR have I received reimbursement for ANY of my convenience fees or the rejected ticket purchases.

Service is full of hidden fees and bait/switch tactics, now has falsely locked out my account and will not issue refund.
Despite being a brand new user of this (very confusing service), after only my first two movies I have managed to have my account taken hostage for a "misuse fee." First, when I signed up, I was made to wait a random two week period (unless I wanted to pay an EXTRA FEE). Then I found out that I don't get a physical card, like the one provided for free by movie pass, unless I pay an EXTRA FEE). Then I found out that even if I'm physically at my theatre, I still have to pay 2-3 dollars in EXTRA FEES. So, to sum up: I was offered an 8.99/month for three movies plan, but it's really 8.99 plus another nine dollars per month, i.e. DOUBLE the supposed membership fee, unless I pay an...EXTRA FEE.

Now, to use the app without the physical card is an extremely confusing process requiring me to go to an entirely separate website, go back to the app to enter the showtime info, go back to the other website to enter my payment details, then go back to the app only when I'm at the theater. Here are my three experiences trying to use the app so far: First time, I didn't understand that I had to check-in on the app AGAIN after I'd already gone through the whole confusing process. Second time, payment info simply didn't work, had to pay full price for my Mary Poppins ticket. Third time, wi-fi was spotty (or app was just buggy!) and I couldn't check in before the movie started, and when I tried after the app said I was past the window.

Now, despite never "misusing" the service in any way, my account is locked unless I pay the equivalent of ANOTHER full price movie ticket, completely wiping out any savings this confusing and frustrating process might have gotten me? Unacceptable. I have tried MANY times to resolve this through the normal channels: they have NO customer service number, and respond by e-mail to roughly 1 in 4 messages, and then the response is usually boilerplate that doesn't respond to my actual issue.

At this point, all I want is a pro-rated refund: I paid 107.88 for a full year (and now I see why they pushed the full year so hard, no one would remain a subscriber after the first month with this kind of service), and I'm willing to pay the 8.99 for my first month (despite only using two of my three allotted movies), so I expect 98.89 back.

They charged me a bogus charge for misuse of their service, then suspended my ability to use it until I pay this phony charge.
I originally purchased a year subscription for 2 tickets to a movie/month. In December, after using their app to purchase and attend a movie with my wife, they put a charge (a penalty) on my account for misuse of their service, and have suspended my account. I have emailed them through their website 3 times over the last 4 weeks and have not received a response. In searching the web I have discovered that this is their SOP and they have multiple complaints. I would like what I paid for the year's subscription refunded, or at the very least to have the fee rescinded and my membership re-activated.

Won't let me redeem gift card and missed a movie
Sinemia advertised discounted gift cards that could be used to cover the usage fees. I purchased two gift cards (one for me and one for my wife). However, there doesn't seem to be anyway to redeem them. The account settings page (in-app and online) offer no option to redeem the cards. I tried contacting support MULTIPLE TIMES and got NO RESPONSE. I sent 3 DMs to both of their twitter accounts, sent 5 emails, and I havent heard anything back in other a month. I also wasn't able to use Sinemia to watch a movie this month because I was waiting for a reply from customer service. So I wasted a whole movie!

Sinemia is refusing to refund me for services that have never worked for me and will not refund several unauthorized charges to my credit card.
I have many screenshots and conversation history to show in better detail but here is my summary.

Sinemia services on their app never worked for me since October 2018. It constantly has communication issues and it send me error messages rendering the service useless for me. I have contacted support for help but nothing works. I also reached out to Sinemia asking to refund me and get me onto a monthly plan which they promised they will do but never followed through. Instead, they switched up their words twice and said they will not do it but then change their mind again that they can do it but never followed through.

Sinemia has all the proof they need that I wasn't able to purchase not even 1 movie ticket under their services but yet refuse to refund me the money I deserve to get back because their services have failed on me.

On my bank, they have charged me $155.88 (October 31st 2018) for a annual membership with no further charges. Then they charged me $32.98 (November 1st 2018). Then they charged me $12.99 (December 15th 2018 & January 2019). So I am getting unauthorized charges onto my card yet they are not realizing this and refuse to acknowledge this issue.

I don't understand why it is so hard for them to issue me a refund for services I was never able to use due to their error and for charges that I haven't authorized. It is such a common decency and simple customer service to just refund me the money especially when I haven't even abused their services. If I went to multiple movies and then requested a refund, fine, I should be responsible. But if I can't use their services due to errors that they are not able to help me with, why do I have to pay the price and be told that they won't refund me for their mistakes? It's absolutely inconsiderate and offensive customer service that is taking advantage of customers.

All I want is just a full refund and be far away from this mess of a company. They can make this simple but they have made it difficult hoping I would give up so they can take my money.

Charged inappropriate misuse fees when their app wasn't working correctly. Horribly customer service when contacted about issues. Takes multiple emails to get anything beyond an auto-generated response and then responses are not helpful.

Tl;dr The worst service I have ever used. I wish I could give negative star.

It's definitely the bait and switch scam. It is asking for $1.8/ticket if you are using apps to purchase(previously, there is no option to use physical card. Now they give you the option, but you have to pay ~$15 for it, and still need to pay for $1.8 if you buy the ticket not in the same day of movie). In their main page for Ads, there is no place they mention this fee. They also reject to refund even though you just use it once. They will also fight back for credit card chargeback without non-sense terms and conditions. Be aware!

Because the app wouldn't let me check-in (twice now this has happened) my account is on hold and it won't let me watch any more movies until I pay a misuse fee that is more than the cost of the full price ticket! I emailed support a week ago and never got a response. I haven't been able to use it and have therefore lost the chance to use my tickets. I still had one ticket left to use before my cycles ended. Because my account is on hold and no one responded to me for an entire week, I have now lost my chance to use my 3rd ticket. Please take my account off hold, remove the misuse charges, and credit me one extra ticket for the time my account was unfairly placed on hold, which by effect took away my ticket that I paid for! This is unfair for me to lose out on something I paid for because your app is not working. I even submitted a picture of my ticket stub to prove I went and saw the movie. If you will not credit me with one extra ticket then please refund my entire account which I paid in advance for one full year subscription. This is not the service I signed up for. I'd like to report this company as a scam since you pay upfront, it's nonrefundable, and they *** place your account on hold at any point when their services don't work. I paid upfront for a year and this has actually cost me more than if I had just purchased the tickets without sinemia. Please credit my account.

I purchased a gift card that was not applied to my purchase and was refused a refund.
Per the company's holiday sales offer, I purchased a gift card on 12/20/18 to use to purchase an annual subscription to their service on the same date 12/20/18. I received an email saying "Your gift card is ready!" with the gift card code included. I then went to purchase the subscription, entered the gift card code along with my credit card information and clicked "purchase". From there, there was no confirmation screen that let me know the gift card wasn't accepted. Instead, the purchase went completely onto my credit card.

I reached out to customer service and got no response for two weeks. I then reached out publicly on twitter to get a response. When I explained my issue, I was once again ignored. Upon reaching out a second time publicly, I was told that gift cards require a 24 wait before using which is not disclosed on any gift card purchasing screens or on the email that stated "Your gift card is ready!"

When I explained that I needed a refund for the gift card or a refund on the subscription so that I could use the gift card, I was told that there are no refunds offered on annual subscriptions or gift cards. I find that unacceptable.

My subscription is under my email address, ***@gmail.com.

I never had a problem with them they responded quickly and help fix the issues

TERRIBLE CUSTOMER SERVICE- have had multiple issues checking in, usually because their app malfunctions, and then have to deal with "misuse fees" in order to use it again. I pay $29.99 a month to see a movie a day and so far, have only been able to see one movie this month without any issues checking in. When explaining why I didn't check in for a couple movies this month, I was completely ignored by customer service, charged fees, and didn't get any response until I tweeted at them multiple times, sent over 5 emails, and 3 DMs on Twitter, once they responded they said they would look into my account, but then disappeared again. I am leaving this review because I was physically at the theater last night and tried to check in multiple times, but was told I was too far from the theater to do so. I immediately sent an email to support well within the allotted time to check in, attaching an image of my ticket stub to prove that I had purchased the ticket, and received no response.

Since it looks as though someone from this company is at least responding to public call outs and reviews i'm trying this here. REMOVE THIS MISUSE FEE. I am happy to pay these fees when I legitimately do forget to check in, but will not pay for something for which I am not responsible.

they started charging processing fess in the middle of the contract. There was no mention when the contract was signed.
Sinemia started charging processing fees in the middle of my contract. I signed up for an annual Sinemia movie membership. I did not see any mention of fees being charged when buying a movie ticket on top of this charge. I also paid a $9.99 express activation fee thinking I would be getting a physical card. This is because the pictures on the website at the time and their documentation advertised a card. I then find out its cardless. No big deal I thought. I ask why they advertised a physical card and they said they dont offer it. I asked why its still on their website. They do not answer the question. I suck up the convenience fees but I notice I now am also being charged a processing fee for each movie. I do not see any mention of them being allowed to do this in their TOS.They dont have customer service #. I have to contact them via mail even though the app has a feature for "premium support" which does not work. Also the card doesnt work for some movies. When contacting them , they mention it is a special show. How am I supposed to know that? It was shown in a the same theatre which I usually watch movies. I am unhappy with the way they are overcharging and handling.

I have contacted Sinemia 3 times over the last 3 months without any contact made and the issue is still unresolved.
We signed up for our membership a couple of months ago and in that short amount of time, we have had more issues than not. We would have never paid in full for a one year membership (which was not made clear when we signed up) that we aren't able to use.
We have attempted to use our membership to purchase advance tickets through the app and the website several times over the last two months. Twice we were actually able to use it and 3 times we weren't able to because of the "Connection Error" and "Host Error - Bad Gateway" messages that prevented from being able to do so. That is also 3 times (10/31, 12/27 and 1/2) that I have contacted their so called "Sinemia Support" only to receive an automatic response stating that my message was received and that they would be in contact "as soon as we can." Needless to say, I still have yet to receive a response.
In hopes of having avoiding any issues online, I have requested our physical cards. I realized after my initial request that Sinemia doesn't have my address to actually be able to mail my card to. I added my address and requested a card again. After several weeks of waiting for the card, I went on the Sinemia website to request the physical card AGAIN. I noticed that there is now a fee of $29.98/card. We have the Classic Membership, which is for 2 people, so I would have to pay another $60.00 just for us to have physical cards.
Ironically enough, the same day that I had an issue, I received an email from Sinema with the "newly added features." One of the new features is that they "made a conscious effort to eliminate ticket purchase errors." Apparently they didn't, because that is the same day that I received an error.
Sinemia also claims to have increased their customer support department "to prevent customer issues before they occur. Their claim that their "biggest priority is to address customer support issues" is another LIE!
We made the switch to Simemia from MoviePass and we are certainly regretting that change. Sinemia is a total ripoff. They were quick to take our money and after that...crickets. And now, 2 months later, I am still waiting on a response from 3 separate messages.
Oh and their email address on their website to contact for support (https://help.sinemia.com) isn't even a real email address!!!
SUCH A JOKE!! I would like a refund of my membership. Considering that I paid over $200 for a membership that I can't even use, in addition to the ticket purchases that I made because Sinemia wouldn't work, is in my opinion, theft. I wish I would have read all of the negative reviews before I gave them my money. It should be illegal for them to run just a scam.
UPDATE!!! I guess it takes posting a negative review to get a response from Sinemia. I posted my review and within hours received a response; however, I am still waiting on a response to the emails that I sent to "customer support" on 10/31 and 12/27.
Sinemia sent me a direct message stating that they were "contacting me regarding my complaint and the issue has been resolved in the fastest way. We always strive to resolve any issues you may experience as quickly as possible and provide a good Sinemia experience. We would really appreciate if you could spare a few minutes to leave a better star rating about your Sinemia experience and our service on Trustpilot." SERIOUSLY??? You haven't resolved anything but you are actually asking me in a private message to change my star rating? THAT IS HILARIOUS!! I guess they didn't want to mention that in their public response to my review showing people how much of a scam they are.

They haven't resolved anything except upgrading my account by "enabling personal cardless." I haven't received a physical card so I have been a "cardless" member since I signed up for Sinemia.
Oh, they did mention that they restored my unused movie day from last month. I guess they forgot about the other 2 but I can see why since they only responded to my most

Hidden fees
I was sold a one year subscription to monthly movie tickets. After they got my money I was told to either 1) use another app to make reservations that cost $2.00 a pop. or 2) get a Sinemia card to pay with.

The app experience was clunky and expensive, so I waited for the card that never came. A month later I'm told I have to pay for the card.

Changed terms of service to add nearly 50% to cost. But won't issue refund.
I signed up for Sinemia based on the promise that I could view 2 movies per month and all I had to pay was the convenience fees there was no mention of "Processing Fees". Their terms of service can be viewed here for when I signed up:
***
"27.17. Advance tickets created using the Sinemia app must be purchased within 2 hours. Advance Tickets can be created for a movie that will take place within the span of the member's 30 days membership period, There aren't any limitations on how many advance tickets can be ordered in a 30 days membership period (within the ticket limits of the specific subscription) however the second advance ticket cannot be created before the showtime of the existing advance ticket is passed. For US memberships, the advance ticket online convenience fee is not covered by Sinemia."

However in October they changed their terms of service and now require a $1.80 "processing fee" to be paid to purchase tickets. They've effectively raised the price by 25% but will not allow customers to quit their annual contracts nor are they willing to honor the original terms of the annual contract.

I stopped using the service and asked for a refund. I heard nothing back. I contacted again and Marty in support said they do not offer any refunds.

This is a clear bait and switch to offer service at one price and then attempt to extract additional fees. I should have pressed them earlier. This isn't the first illegal behavior they've done. When you sign up, you cannot use your membership for several weeks to even a month (meaning you paid for no service the first month) unless you pay a $4.99 "rush fee" to complete your account setup. I now want that refunded as well as I have discovered how unethical this company is and I didn't get to enjoy the rush usage.

Their app also was down one week and I had to purchase tickets on my own. They offered no refunds for tickets not purchased even though they claim "any theater, any time." Not "any time" when there are black outs from service.

I feel this is a fair resolution to refund me for the unused months of my service (I only used the service July, August and September and half of October).

Sinemia has frozen access to my account pending payment of a spurious "misuse" fee.
) Signed up with Sinemia at the tail end of November for the 3 movies/month for 3 (this cost $84).
2) Did the instant activation of cardless for $10.
3) Used one movie day in December w/out incident.
4) December dues were debited ($24.13).
5) Used one movie day in the middle of last week for my wife and daughter (I checked them in on my way to work).
6) Used another movie day this past Saturday, and this is where the shenanigans began.

I am now into Sinemia to the tune of roughly $120, have watched 3 movies, and they're holding my account hostage for a "misuse" fee. They claim this is because I may inadvertently created a reservation at one theater and purchased tickets at another. I tried to contact them regarding this issue, indicating there was a problem, and that's when they levied this "fee."

My experience (BAD) with Sinemia

I joined paying the $119.88 fee on November 1, 2018. If I wanted immediate access, I could pay an up charge to go cardless. I wanted a card so decided to wait for it. Approximately 2weeks later, I was granted access to a cardless account. No card. I sent an email inquiry to the company (first warning of problems to come, they have NO CUSTOMER SERVICE telephone). Later, I used a contact within app feature. Both times, I received no response. The first time I used the cardless feature, I had to pay the vendors online fee. I knew this at the start but thought I would be getting a card. The second time Sinemia started charging their own $1.80 fee on top of the vendors online fee. A few weeks after beginning my membership, I saw they charged another $119.88 (November 13, 2018) to my credit card. Since previous attempts to communicate had yielded nothing, I contacted my credit card provider to dispute that second charge. In the meantime, Sinemia finally made a member card available for a fee of $14.99. Sighing at yet another undisclosed charged from the original terms, I paid it on December 3, 2018. Of course there was a huge lag time to get the card. In the meantime, they DID communicate finally with me to say that since I disputed the 119.88 charge that my membership was being suspended and that if it weren't resolved I their favor than my membership would be cancelled. I replied to them that they had charged my credit card twice! No response. I am still working with the credit card company to resolve these issues. Let me just say, Sinemia is a company out of Turkey. I think they have a shell office in CA. So, let me just say, NEVER do business with this company.

I could not give any less stars. The service started out as a good deal and with the physical card was somewhat easy to use. No version of the app has ever been user friendly. Then came the virtual cards, the service charges, & other hidden fees. I cannot rate customer service as it was non-existent. I emailed a question back in October and still haven't gotten a response. No phone....that tells me they just want you to get frustrated and give up because they already have your money. I am grateful my annual subscription is up this month.

We signed up for our membership a couple of months ago and in that short amount of time, we have had more issues than not. We would have never paid in full for a one year membership (which was not made clear when we signed up) that we aren't able to use.

We have attempted to use our membership to purchase advance tickets through the app and the website several times over the last two months. Twice we were actually able to use it and 3 times we weren't able to because of the "Connection Error" and "Host Error - Bad Gateway" messages that prevented from being able to do so. That is also 3 times (10/31, 12/27 and ½) that I have contacted their so called "Sinemia Support" only to receive an automatic response stating that my message was received and that they would be in contact "as soon as we ***." Needless to say, I still have yet to receive a response.
In hopes of having avoiding any issues online, I have requested our physical cards. I realized after my initial request that Sinemia doesn't have my address to actually be able to mail my card to. I added my address and requested a card again. After several weeks of waiting for the card, I went on the Sinemia website to request the physical card AGAIN. I noticed that there is now a fee of $29.98/card. We have the Classic Membership, which is for 2 people, so I would have to pay another $60.00 just for us to have physical cards.
Ironically enough, the same day that I had an issue, I received an email from Sinema with the "newly added features." One of the new features is that they "made a conscious effort to eliminate ticket purchase errors." Apparently they didn't, because that is the same day that I received an error.

Sinemia also claims to have increased their customer support department "to prevent customer issues before they occur. Their claim that their "biggest priority is to address customer support issues" is another LIE!
We made the switch to Simemia from MoviePass *** we are certainly regretting that change. Sinemia is a total ripoff. They were quick to take our money and after that...crickets. And now, 2 months later, I am still waiting on a response from 3 separate messages.

Oh and their email address on their website to contact for support isn't even a real email address!!!

SUCH A JOKE!! I would like a refund of my membership. Considering that I paid over $200 for a membership that I ***'t even use, in addition to the ticket purchases that I made because Sinemia wouldn't work, is in my opinion, theft. If you are considering Sinemia, DON'T DO IT!! I wish I would have read all of the negative reviews before I gave them my money. It should be illegal for them to run just a scam.